Carers Service Lead

Purpose of the Role

An opportunity has arisen for an energetic and skilled individual to lead the Mind in Bexley Carers Service.  The Carers Service supports those looking after, or affected by, an adult relative or friend’s mental health, alcohol, or substance use challenges.

The postholder will provide both strategic and operational leadership, ensuring the effective delivery of the service in collaboration with key partners, including the London Borough of Bexley, Oxleas NHS Foundation Trust, and other relevant stakeholders.

The role is responsible for ensuring that carers receive high-quality, person-centred support, enabling them to lead fulfilling and valued lives, actively participate in their communities, and develop their abilities to their fullest potential.

Key Duties and Responsibilities

Service Delivery and Development

·       Develop, coordinate, and maintain a flexible, responsive, and high-quality service to support carers.

·       Carry a client caseload.

·       Provide individuals with clear information and guidance, enabling them to explore innovative and creative approaches to meeting their needs and achieving desired outcomes.

·       Develop and deliver groups, workshops and courses for carers.

·       Ensure carers are involved in development of the service and have opportunity to give feedback on the service.

·       Ensure that all services are delivered in line with organisational policies, procedures, and quality standards.

Leadership and Management

·       Provide effective leadership, supervision, coaching, and performance management to staff, volunteers, and students on placement.

·       Promote a positive, collaborative working culture that supports high performance and continuous improvement.

·       Assist in the organisation and facilitation of team meetings, promoting open communication and a cohesive team environment.

Partnership Working and Collaboration

·       Work collaboratively with colleagues, partner agencies, and stakeholders to ensure effective service delivery and the achievement of agreed objectives.

·       Build and maintain strong working relationships with local and regional carers’ forums, ensuring innovative approaches to supporting families and carers are explored and implemented.

·       Contribute to inter-agency working by maintaining high standards of communication and participating in relevant forums.

Advocacy and Engagement

·       Advocate for the needs of carers, ensuring their voices are reflected in care planning processes across mental health and social care services.

·       Promote the importance of carer involvement, in line with The Carers Trust “Triangle of Care” best practice guidance.

Quality and Performance Management

·       Take overall accountability for the quality, performance, and continuous improvement of the service.

·       Ensure monitoring data and information is collected and submitted on time.

·       Ensure compliance with all relevant regulatory, contractual, and organisational requirements.

·       Monitor and evaluate service outcomes to ensure effectiveness and identify areas for development.

Please note, this list of duties is not exhaustive, and the postholder may be required to undertake additional responsibilities as reasonably required in line with the needs of the service.