MND Connect Helpline Adviser

Are you looking for a rewarding role where you can make a real difference to people affected by MND?

We are seeking an MND Connect Adviser to join our dedicated Services and Partnerships Directorate. This is a unique opportunity to provide support, guidance and information to individuals and families, so they feel informed, reassured and better equipped to manage the impact of MND. As an MND Connect Adviser, you will be part of a supportive team who make a meaningful contribution every day.

Key Responsibilities:

• Respond to helpline calls, emails and forum posts promptly and appropriately.
• Use active listening and sensitive questioning to offer tailored support and guidance.
• Provide information about MND Association services and signpost to external advice where needed.
• Support people in complex cases by liaising with health and social care professionals, multi-disciplinary teams and MND Care Centres.
• Keep accurate records and carry out administrative tasks, ensuring data protection and confidentiality.
• Monitor service delivery standards and contribute to improvements where needed.
• Identify and act on issues of risk, including safeguarding, referring concerns appropriately.
• Promote the Association’s information resources and values in every aspect of your work.

About You:

• Experienced in an information-giving role, ideally including telephone helpline support.
• Skilled in active listening, with the ability to demonstrate empathy and help people prioritise concerns.
• Clear and confident communicator, able to explain complex and sensitive issues in a supportive way.
• Resilient when supporting people in distress, with patience and understanding.
• Able to provide information through written, digital and social channels.
• Experienced in using contact centre or CRM systems, with good working knowledge of Microsoft Office 365.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description and further information about working for the MND Association is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 2 - 3 days per week.

Joining us as an MND Connect Adviser means you’ll be part of a team that works together to deliver trusted information and emotional support when it’s most needed. If you have the skills and experience outlined above, we would love to hear from you.

Take the next step in your career and apply today to become an MND Connect Adviser at the MND Association.