Executive Assistant

We’re looking for an experienced and energetic Executive Assistant to join our friendly and hardworking team. Reporting into the Head of CEO Office, you’ll play a crucial role in providing executive and administrative support to the Executive Team and Leadership Group, as well as external stakeholders to keep everything moving smoothly. 

What we’re looking for 

· Proven experience of providing Executive Assistant support to senior executives, including managing complex diaries and coordinating meetings/events and travel/accommodation 

· Confident supporting multiple people and handling a fast-paced role with frequent change and shifting priorities 

· Completer/finisher mindset to deliver work at pace to a high standard 

· Clear and effective communicator who inspires confidence 

· Team player and collaborator who strives for excellence and continual improvement 

· Positive and can-do attitude; someone who rolls up their sleeves and gets the job done in a range of scenarios (whether untangling headsets in preparation for visitors to the Contact Centre or participating in a meeting on colleague engagement) 

· Strategic and project manager mindset – spotting ways to help everyone work smarter 

· Excellent organisational and forward-planning skills; always thinking one step ahead 

· Discretion and professionalism 

· Swift and accurate minute-taking, notes and action tracking 

· Someone who is adaptable and comfortable with change and getting to grips with new ways quickly 

· Excellent time management and transparency regarding workload and priorities 

· Proficiency in Microsoft Office (Outlook, Teams, OneDrive, CoPilot), familiar with NetSuite would be helpful 

· Someone who is open to trying different technologies/approaches 

Regular office attendance and flexibility will be required due to the nature of the role, as well as occasional travel if required. 

What We Offer: 

We believe in taking care of our people, and we offer a great range of benefits, including: 

· 29 days annual leave plus bank holidays 

· A contributory pension scheme 

· Flexible hybrid working arrangement 

· Generous Life Insurance 

· Wellbeing days to support your mental health 

· A healthcare cashback scheme 

· Access to an Employee Assistance Programme 

· Working outside the UK (up to 30 days in a 12-month period) 

· Free on-site gym (Birmingham) 

· Enhanced maternity pay 

· A birthday voucher to celebrate your special day 

How to Apply 

We’d love to learn more about you! Please send us your CV and a short cover letter (max 500 words) explaining how you meet the criteria and why you’d be a great fit for our team. 

We value authentic applications, so please refrain from using AI-generated content. We’re interested in hearing your own words, experiences, and motivations, this helps us understand your genuine interest in the role and what makes you unique. 

If you need any adjustments to help you perform at your best during the recruitment process, please contact us and we’ll be happy to discuss them. 

· First interviews: 16th / 17th October (via Teams) 

· Second interviews: 23rd October (please note these will be held in person at our Birmingham offices) 

Important Information 

We may close this role early if we receive a high number of applications, so please apply as soon as possible. 

We will only use the data you supply to us for recruitment purposes, and it will be held for twelve months. For further details, please see our Privacy Notice for Job Applicants on our vacancies page. 

Our Commitment to Inclusion 

We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values: ‘We put people first, We support each other, We solve problems’ underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work. 

We use a blind recruitment system to ensure fairness. Personal details such as name, address, gender, ethnicity, sexual orientation, or educational institution remain hidden until shortlisting is complete. We warmly welcome applications from all backgrounds.