Training Support Officer

About Us 

We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK.  Never has this been more important than today.   

NEA’s teams are friendly, knowledgeable and are dedicated to what we do.  We are proud of our expertise and proud of the service we deliver to our clients.  

We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.   

The Role 

We have a fantastic opportunity for someone to join us in the position of Training Support Officer, to work on a hybrid, full-time basis.    

This role provides an exciting and rewarding opportunity to join our busy training team and support the successful delivery of training, assessments, and training programme activities. You will report into the Qualifications and Quality Manager and provide a range of administrative assistance to the wider training team. 

If you have demonstrable experience of working in a busy office environment with effective organisational and administrative skills and you are an excellent communicator, we want to hear from you. 

What you will need to succeed 

You will be an experienced administrator, used to working in busy office environments and with effective organisational and administrative skills.  

As an excellent communicator you will have the ability to engage individuals from a variety of different backgrounds and you will be experienced in support staff at a senior level. 

The role will involve a range of administrative tasks including use of quality assurance systems such as ISO:9001, maintaining records and electronic filing systems and liaising with both internal and external stakeholders. 

For full details of the essential and desirable requirements and person specification, please see the job details available on our website. 

Hybrid working is subject to necessary H&S and GDPR checks. Post holders must be resident within the UK and be able to provide their Right to Work in the UK.    

We are offering: 

• £24,702 - £29,268 - Scale 4-5, Points 7-17  

• 11½% non-contributory pension 

• 25 days annual leave plus 3 additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum for full time staff, pro-rata for part time staff 

• Flexible working arrangements including the opportunity for Hybrid working 

• Enhanced family friendly payments  

• Employee Assistance Programme  

• Bravo Benefits (retail and leisure discounts) 

• 2-year Fixed Term Post 

The closing date for all applications is 12:00 noon on Thursday 13 June 2024. We anticipate interviewing the week commencing 1 July 2024. Full details of the posts and an application form are available on our website