Team Administrator Jobs in North West
Carers Manchester Contact Point (CMCP) is the first point of contact for unpaid carers seeking information, advice and support to help them with their caring role.
The service delivers a free confidential helpline for carers weekdays (Monday – Friday, currently 10am – 4pm).
The aim of this role is to be part of a team providing a comprehensive information, advice and support service to carers in Manchester
The post holder will work alongside colleagues from Gaddum and potentially other organisations to be the first contact in a busy service providing advice via a telephone advice line and managing referrals made through digital sources. They will provide information and advice immediately where possible and refer more complex issues to the appropriate agencies delivering the Manchester Carers Pathway.
This role is subject to an Enhanced DBS
For any queries regarding the role, please do not hesitate to get in contact for an informal discussion.
Applications for this role close on 28th June 2024
Why work with us?
At Gaddum we are all committed to living our values; in all areas of our work we are supportive, empowering, professional, innovative and diverse. Our teams are passionate about working together to support and empower individuals and their communities. You will receive a full induction and training for your role and ongoing support from your colleagues and managers via supervisions, 1:1s and team meetings.
All employees at Gaddum have access to an Employee Assistance Programme, Cycle to Work Scheme and an online rewards/savings platform. Our standard holiday entitlement is 25 days per annum plus bank holidays, with additional leave entitlement for your birthday and for wellbeing in the winter.
Everyone has the right to request flexible working from day one because we recognise the importance of a healthy work/life balance and our standard working week is only 35 hours.
Gaddum is a Living Wage Employer and we are proud to have the Investors in People Silver Award. For a full list of our awards and accreditations, please visit our website.
How to apply
Applications should be made via the attached Application Form and submitted via email. Full details can be found on our website.
Gaddum is proud to be a Disability Confident Level 2 Employer; if you need any support completing your application or require alternative arrangements, please get in contact.
Gaddum is dedicated to fostering an inclusive environment where every individual, regardless of background, feels valued and empowered to contribute. We celebrate diversity as a catalyst for innovation and growth and are committed to creating a workplace that thrives on varied perspectives and mutual respect.
As part of our commitment to equality, diversity and inclusion, Gaddum undertakes anonymous recruitment by removing identifiable information from applications forms during the shortlisting process.
The client requests no contact from agencies or media sales.
The role of the Employment Support Worker is to ensure carers of all ages and backgrounds are aware of their rights and know how to receive support from Gaddum and other services they need at the right time for them.
The job holder will provide outreach & support sessions, deliver groups and events for carers and other relevant partners across Salford. Creating exciting new opportunities for carers through networking and building partnerships.
The role will focus on the outreach provision, working in different locations across Salford providing training to employers about the issues faced by working carers. In the role you will also connect with other organisations to create partnership and referral options. The role will include supporting the continued development of the service, assisting with the creation of resources and training. The role will also support our involvement offer; ensuring carers are at the forefront of service change and service delivery.
This role is subject to an Enhanced DBS
For any queries regarding the role, please do not hesitate to get in contact for an informal discussion.
Applications for this role close on 28th June 2024
Why work with us?
At Gaddum we are all committed to living our values; in all areas of our work we are supportive, empowering, professional, innovative and diverse. Our teams are passionate about working together to support and empower individuals and their communities. You will receive a full induction and training for your role and ongoing support from your colleagues and managers via supervisions, 1:1s and team meetings.
All employees at Gaddum have access to an Employee Assistance Programme, Cycle to Work Scheme and an online rewards/savings platform. Our standard holiday entitlement is 25 days per annum plus bank holidays, with additional leave entitlement for your birthday and for wellbeing in the winter.
Everyone has the right to request flexible working from day one because we recognise the importance of a healthy work/life balance and our standard working week is only 35 hours.
Gaddum is a Living Wage Employer and we are proud to have the Investors in People Silver Award. For a full list of our awards and accreditations, please visit our website.
How to apply
Applications should be made via the attached Application Form and submitted via email. Full details can be found on our website.
Gaddum is proud to be a Disability Confident Level 2 Employer; if you need any support completing your application or require alternative arrangements, please get in contact.
Gaddum is dedicated to fostering an inclusive environment where every individual, regardless of background, feels valued and empowered to contribute. We celebrate diversity as a catalyst for innovation and growth and are committed to creating a workplace that thrives on varied perspectives and mutual respect.
As part of our commitment to equality, diversity and inclusion, Gaddum undertakes anonymous recruitment by removing identifiable information from applications forms during the shortlisting process.
The role of the Outreach & Development Worker is to ensure carers of all ages and backgrounds are aware of their rights and know how to receive support from Gaddum and other services they need at the right time for them.
The job holder will provide outreach & support sessions, deliver groups and events for carers and other relevant partners across Salford. Creating exciting new opportunities for carers through networking and building partnerships.
The role will focus on the outreach provision, being based in different locations across Salford including hospitals, community venues, mental health settings and others accessed by people with caring responsibilities. The role will include supporting the continued development of the service, assisting with the creation of resources and training. The role will also support our involvement offer; ensuring carers are at the forefront of service change and service delivery.
This role is subject to an Enhanced DBS
For any queries regarding the role, please do not hesitate to get in contact for an informal discussion. Queries can be directed via our website.
Applications for this role close on 27th June 2024
Why work with us?
At Gaddum we are all committed to living our values; in all areas of our work we are supportive, empowering, professional, innovative and diverse. Our teams are passionate about working together to support and empower individuals and their communities. You will receive a full induction and training for your role and ongoing support from your colleagues and managers via supervisions, 1:1s and team meetings.
All employees at Gaddum have access to an Employee Assistance Programme, Cycle to Work Scheme and an online rewards/savings platform. Our standard holiday entitlement is 25 days per annum plus bank holidays, with additional leave entitlement for your birthday and for wellbeing in the winter.
Everyone has the right to request flexible working from day one because we recognise the importance of a healthy work/life balance and our standard working week is only 35 hours.
Gaddum is a Living Wage Employer and we are proud to have the Investors in People Silver Award. For a full list of our awards and accreditations, please visit our website.
How to apply
Applications should be made via the attached Application Form and submitted via email. Full details can be found on our website.
Gaddum is proud to be a Disability Confident Level 2 Employer; if you need any support completing your application or require alternative arrangements, please get in contact.
Gaddum is dedicated to fostering an inclusive environment where every individual, regardless of background, feels valued and empowered to contribute. We celebrate diversity as a catalyst for innovation and growth and are committed to creating a workplace that thrives on varied perspectives and mutual respect.
As part of our commitment to equality, diversity and inclusion, Gaddum undertakes anonymous recruitment by removing identifiable information from applications forms during the shortlisting process.
Age UK are recruiting for a Retail Support Administrator with exceptional customer service skills to join their busy Retail Help Desk team based in Warrington. In this role you will offer specific administrative and operational support to a Divisional Sales Team and provide first line support through the Customer Services Helpline. Thus, playing your part in supporting the Retail Division in generating much needed income to help Age UK in its mission to improve the lives of older people.
This unique opportunity to be part of a Divisional Team consisting of Area Managers and covering a wide geographical base from your operating desk in Warrington will not only support the Division, but also the national charities 265 shops alongside your fellow Retail Support Administrators.
No two days will be the same, whether it be receiving inbound calls and emails or customer enquiries. A vital element of the role will be processing all stock donation calls that the Help Desk receives, and then contacting the relevant field staff for a final action plan. Your support in all aspects of customer and shop enquiries will be crucial to the Divisional Sales Manager to ensure the Division's administrative operations are run efficiently and cost effectively.
This opportunity will require you to have strong IT skills, especially Excel and the ability to collate accurate information from a variety of sources to supply to the Retail Division.
This role is based at the Warrington office.
Must haves:
- Office based experience working within an administrative environment or supporting a retail estate.
- Ability to work with range of peer groups within the organisation to include volunteers, staff and senior managers.
- Empathic approach to customer service/signposting
- Proficient in the use of Microsoft365 and Windows 10 applications, particularly Excel, MS Teams & Outlook.
- Ability to work on own initiative and as part of a team.
Great to haves:
- Knowledge of logistical requirements that service a multi-site retail organisation, preferably system based
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Community Hub Team Leader
Oasis Hub Oldham
32 hours per week (0.8FTE)
12-month Fixed Term Contract
Salary: £23,455 per annum (£29,319 for 1.0FTE)
Want to make your community a better place?
Want to enable young people to have positive lives?
Want to be part of a supportive, dynamic, fun & quality team?
Want to grow in confidence and experience?
Oasis Community Hub Oldham team are now in a position to employ an experienced team leader to work alongside our Strategic Community Development Lead and the children’s, youth and community hub team in Oldham. This positive, adaptable and talented leader will help us strengthen, sustain and grow our wide range of programmes.
The role will encompass community and youth support activities, delivering quality, diverse and integrated services, as well as leading a small and passionate team. The role will be focussed on the Oldham East community (surrounding Oasis Academies Clarksfield and Leesbrook), working together as part of Oasis Hub Oldham.
Key responsibilities will be:
· To build positive and supportive working partnerships with the local community, supporting them to access Hub services and activities to develop their skills, knowledge and aspirations.
· To work with the Strategic Community Development Lead to create a plan to deliver joined up services that address the needs of the local neighbourhood, including community projects, holiday provision, and volunteer, family and youth support.
· Provide leadership and line management to community and youth project workers, building a positive and well-functioning team that models the Oasis ethos and values.
· Lead on all aspects of the day-to-day administration and supervision of a team of volunteers and their activities, developing and inspiring them to develop best possible practice to meet the needs of the local Hub deploying volunteers’ strengths and acting as an authentic role model.
The successful post holder must have:
· Self-motivation, resilience, with excellent organisational and inter-personal skills.
· Successful experience of working with parents / carers (voluntary or paid work)
· Proven experience of community development
· Experience working with challenging behaviours and attitudes
· Knowledge of safeguarding practices and health and safety
This is an exciting opportunity to be part of a growing team, working in a community and education setting. As part of the package, Oasis offers:
· A pension scheme, offering 7% employer contribution.
· A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays).
· Policies which promote well-being and are family friendly.
THIS CAN BE A SECONDMENT OPPORTUNITY FOR EXISTING OASIS TRUST EMPLOYEES
Email your CV including a Supporting Statement . Your Supporting Statement should be no more than two A4 pages, must indicate if you are interested in the Oldham East or Hollinwood role and must address the following question:
Please expand on your CV to tell us about relevant skills, experience and qualification you have, that relate to the job description and person specification.
Please visit the Oasis Charitable Trust website for further details.
Completed applications should be returned by 9am on Wednesday 19th June 2024.
Interviews will take place in Oldham on w/c 1st July 2024.
We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers, please let us know.
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
The successful candidates must have the right to work in the UK. Oasis cannot assist with sponsorship or visas.
Oasis supports Equal Opportunities. Registered Charity No. 1163889
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Age UK's Digital & Technology division is recruiting for an Asset and Dispatch Team Leader to join our customer-centric team. The Service Desk is embarking on an exciting time as we look to create lots of new processes, procedures and working practices. The Service Desk will become the Single Point of Contact for all IT related incidents and requests.
You will lead a team of Service Desk Analysts within the Warrington office, with responsibility for tasks related to operational performance and people management. You'll be involved in reviewing and updating Service Desk related processes and procedures, co-ordinating Service Desk Analyst coaching and mentoring. This role will focus on managing Age UK hardware assets across all sites.
The team will provide first touch support for all of Age UK's IT Infrastructure - including desktop, software and mobile device management and Telephony (includes Incidents, Requests and Changes). You'll work on operational and administrative activities associated with the Service Desk - including reports, account management, moves, adds, deletes and changes.
Passionate about providing a brilliant Customer Experience, you'll be proactive in monitoring call volumes, queues and data on a daily basis to help to ensure optimal ticket levels and responsible for ticket logging and allocation within the ITSM tool, setting an example on ticket management.
Data-driven, you'll carry out Service Desk reporting and trend analysis activities and play a key role in managing the Asset database and management process.
This role offers hybrid working, where you'll spend up to 3 days a week on-site in our Warrington office, plus ad-hoc cover as requested, working the rest of the time from home.
Working hours are 35 hours per week, Monday to Friday. Our core hours are 08:00 until 19:00 with cover required on a rota basis across the Service Desk leadership team.
Must haves:
* Significant experience of operational management of a medium sized remote team on a busy Service Desk.
* Significant people management experience.
* Significant experience of working with and managing Incident Management and Request Fulfilment processes.
* Significant experience of managing hardware assets through their lifecycle (deploy, monitor, service, retire).
* Significant experience of working with an ITSM platform.
* Significant experience of working with a Telephony platform.
* Good understanding of effective Office 365 administration support.
* Good understanding of effective Active Directory/AAD support.
* Good understanding of Intune support.
* Passionate about providing a brilliant User Experience.
* Experience of working in an ITIL environment with a demonstrable knowledge of how ITSM processes are utilised to deliver an outstanding service.
Great to haves:
* ITIL4 foundation.
* Service Desk Institute Manager certification.
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
This role is hybrid between home-based and your designated office(s) with up to 3 days a week on-site plus ad-hoc as requested by the IT Service Delivery Management team. You'll be expected to share management cover of the Service Desk 8-7 core hours rota with the Service Desk leadership team.
Occasional travel to other Age UK sites to enable performance of the duties and responsibilities and for the purposes of maintaining and updating professional skills and development.
Hybrid and remote working require that the candidate meet these additional requirements: Internet bandwidth: 40Mbps minimum. Internet connectivity: Wired / ADSL / Fibre. Stable and safe working environment as outlined in Age UK's working from home policy.
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
To support the delivery of marketing and communications in line with our strategy.
Internal comms (50%)
· Support colleagues from across the organisation to develop communications plans for initiatives and change projects.
· Author or edit stories and content to inspire, motivate and inform our colleagues
· Design and distribute email communications to segments of our staff community
· Maintain and post news and events on our Sharepoint-based intranet
· Support with communications planning and delivery for internal events, webinars and meetings.
· Working with the Internal Comms Lead to continually improve and optimise our internal comms channels, including developing our SharePoint intranet.
· Plan, shoot and edit short promotional films.
· Use Adobe Creative Suite, Canva or the Microsoft suite to design materials for cascade by managers to their teams.
Marketing (30%)
· Develop engaging and persuasive written and visual content, including case studies, success stories and testimonials that effectively communicate the value and impact of United Response’s work
· Create engaging and optimised content for our social media channels, applying your understanding of our audience to drive engagement and action
· Support the Marketing and Communications Manager with management of the website, including writing and editing web copy and publishing articles, while embedding SEO principles throughout.
· Optimise case study leads into creative responses written, audio or visual to distribute on our channels
· Support the planning and delivery of communications at external events.
Policy and campaigns (20%)
· Spot and create social media responses to breaking announcements under the guidance of the Press Manager
· Support the delivery of our policy and campaigning strategy with comms and engagement activity.
· Support team administration, including working on a rota basis to manage inboxes
· Support the management of consents and the safe storage of case studies and photography.
· With the wider team explore opportunities to embed a storytelling culture throughout the organisation.
· Develop excellent working relationships with internal and external stakeholders, our agencies and other partners
· Join forums and departmental meetings to advise on communication methods and co-developing communication plans.
· Keep up to date with communications and marketing practice and innovation
· Champion diversity, equality and inclusion and uphold United Response’s values
· Travel to services and occasionally work outside office hours
· Ensure dignity and respect for the people we support in every aspect of your work
· Maintain confidentiality at all times
· Adhere to relevant legal and statutory requirements and our organisational policies
· Carry out any other duties as reasonably required.
Person Specification
· Excellent written communication skills and ability to copywrite creatively, sensitively and with attention to detail.
· Good understanding of marketing principles and ability to apply these in practice.
· High standard of verbal communication and ability to relate to people from different walks of life.
· Excellent team working skills.
· Experience of working to deadlines and prioritising demands on your attention.
· Degree standard or professional qualification in marketing or related field.
· Commitment to equal opportunities and diversity.
· Design skills using Adobe software.
· Experience filming and editing video to a professional standard.
· Using content management systems to publish website content, or email distribution tools such as Mailchimp.
· Knowledge of using paid and organic social media professionally.
· Experience in recruitment marketing, campaigning, accessible communications or working for a charity.
· If you have lived experience of disability, or relating to people with learning disabilities or autism, we’d particularly welcome your application.
The client requests no contact from agencies or media sales.
About this role:
Reporting to the Finance Manager, this role plays an important part in supporting our Finance Team in delivery of SIB’s new strategy and focus.
Key responsibilities
- To ensure all bank mandate updates and KYC requests are dealt with efficiently and records accurately maintained.
- To be responsible for ensuring that, by month end, all bank reconciliations are completed for all entities, required for Management accountants to run loan and grant reports.
- To reconcile and post interest for non-feed bank accounts when statements are received.
- To prepare the monthly Cash Analysis Report.
- To monitor credit control.
- To process monthly direct debit collections.
- To ensure the filing and archiving is up to date.
- To assist the Governance Team with minute taking at Committee meetings as and when required.
- To enter invoices into Receipt Bank/Xero, checking that coding and budget data is correct.
- To monitor and maintain shared finance mailboxes.
- To manage the electronic approval system – ApprovalMax. Matching Invoices to purchase orders and ensuring invoices are uploaded with correct authorisations.
- To handle any payment issues raised by internal/external team members for timely resolution.
- To prepare for and make weekly payments to SIB grantees, investees, employees and suppliers following laid down procedures.
- To set up payment templates for new payees within SIB’s agreed controls for suppliers, grantees, investees and team members. To support the Project Accountant and Head of Governance in maintaining and reviewing the supplier register to be complaint with ISO.
- To upload/import payments for approval when grants and loan disbursement requests are required.
- To be responsible for credit card and Pleo card book keeping and reconciliations.
- To generate sales invoices.
- To enter invoices into Receipt Bank/Xero, checking that coding and budget data is correct.
- To match Invoices to purchase orders and ensuring invoices are uploaded with correct authorisations.
- To be the bank administrator for all accounts in relation to systems admin.
- To work within the organisation's values, principles and processes to achieve operational excellence.
- To adopt our continuous improvement and learning ethos.
- To support and embed equality, diversity and inclusion into day-to-day behaviours and activities within your role as well as contributing more widely across SIB’s commitment to E, D & I.
- To support and contribute to the implementation and delivery of SIB’s strategy.
- In agreement with manager to undertake other tasks and work on cross team projects that support the objectives of SIB as required.
Core competencies
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Understanding of Governance or minute taking.
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Excellent communication skills and customer service.
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Team player with the ability to work independently.
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Understanding and experience of Xero accounting software.
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Excellent IT skills, including Excel.
We believe in the power of the social economy to build a more equal society.
The client requests no contact from agencies or media sales.
About the team
We have been successfully running the first ever national Peer Support Service for kinship carers in England for over two years since January 2022. We have created 145 peer support groups and supported and trained kinship carers to create and lead their groups in a way which meets their needs.
With a new contract from the Department for Education, we’re now entering a new phase of our service with a focus on:
- creating 90 new sustainable peer support groups in areas of most need over 21 months;
- sustaining and developing the current 145 existing groups, and;
- providing support and help to build a sustainable and welcoming community for all peer support groups across England.
About the role
The type of person we’re looking for:
This is a new a role and a new structure for the team. You will need to be a strong, boundaried manager and leader. You will understand the power of building relationship-focussed peer support groups and the importance of in person local community engagement and outreach.
The team you lead will focus on community outreach and relationship building to develop new groups and new support group leaders through to independence. By independence, we mean that the groups will function successfully without a staff member present.
We want groups to feel a sense of community and belonging through all support and services we offer at Kinship, so your team will be the local contact. They are expected to be out and about in communities.
Your team will need to build resilience through in person outreach, support, training and connection to ensure groups are able to function independently before moving to new ‘hub’ team who will provide centralised support and community building.
Your team will also reach out to existing groups (providing a face of the service and a relationship with it), ensuring they have the resources they need and support to sustain their group and then transition to the ‘hub’ team. This will include in person visits.
Purpose of the role:
The role of Programme Lead is to oversee and take accountability for the development and creation of new sustainable kinship peer support groups across England in priority areas as part of a new hub and spoke delivery model. In this context, your team is the ‘spoke’ of the service, delivering local outreach, online groups (where appropriate) and relationship building with kinship carers.
Managing a national team of seven staff (two direct line reports), you will provide firm leadership, ensuring targets and funder SLAs are met consistently and the service is delivered to a high quality. You will provide monthly reports, ensuring delivery is on track and most importantly that kinship carers have an excellent and positive experience.
Key responsibilities include:
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Deliver sustainable peer support groups for kinship carers.
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Ensure policies and systems to deliver new groups and move others to sustainability, are followed and updated with user needs at the heart.
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Champion and innovate the peer support service blueprint.
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Oversee day-to-day operations for service delivery and meet KPIs and SLAs.
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Line manage and supervise two Senior Peer Support Officers.
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As a deputy safeguarding lead at Kinship, you will work closely with other colleagues to identify areas of training for the organisation and identify improvements in delivery or processes.
Essential requirements include:
- Substantial experience in delivering a high-profile national service or programme. This includes overseeing delivery, operational planning, monitoring, budgeting, managing delivery and meeting KPIs.
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Significant experience of leading the development and delivery of peer support and community development services.
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Significant experience of managing volunteer recruitment and retention.
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Significant experience of change management and driving high performance.
Key Dates:
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Deadline: 9am on Monday 10 June 2024
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Interviews: Monday 17 June 2024 (online)
How to apply:
We will ask you for your CV and to respond to five questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together until all the questions have been reviewed and the CV has been reviewed separately. They will be marking on the strength of the response to each question. Once this is complete, both will be reviewed together. You will have 250 words per answer.
Questions for application (along with CV):
- Outline why you want to work at Kinship in this role, and how your values align to the Kinship ones? Please include a bit about your experience in this section.
- This role will oversee a delivery team, who will need to be out in the community setting up and developing sustainable peer support groups lead by kinship carers, across England. Please give one example of how you have previously approached regional and local community outreach across a team. How did you ensure this approach was effective, efficient and strategic?
- This service is a high-profile contract, funded by the Department for Education. Targets and SLAs need to be met while providing impact for kinship carers. Your team targets will be about developing sustainable peer support groups (lead by kinship carers). Please give a previous example of how you’ve delivered and met targets with high quality outputs. Please where possible relate to this job role.
- You’ll be leading a team who has been through a restructure, with new staff starting, and a new hub and spoke model to embed. You will need to work at pace, while providing strong leadership and clarity to the team. How would you approach the first three months, what will you prioritise and what will you need?
- In this role you will be a deputy safeguarding lead at Kinship. Give one example of a safeguarding situation that required your response in a previous role. Explain what your rationale and thought process was. How did you hold appropriate boundaries and progress actions to effectively safeguard vulnerable children and adults?
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
About the team:
Kinship is in the third year of delivering the first national peer support service for kinship carers in England. We have created 145 peer support groups and supported and trained kinship carers to create and lead their groups in a way which meets their needs.
With a new contract from the Department for Education, we’re now entering a new phase of our service with a focus on:
-
creating 90 new sustainable peer support groups in areas of most need over 21 months;
-
sustaining and developing the current 145 existing groups; and
-
providing support and help to build a sustainable and welcoming community for all peer support groups across England.
This role will coordinate the ‘hub’ resources and content with a focus on supporting sustainability and building resilience of peer support groups and their leaders. Specifically, this role will manage an ‘online hub’ for support group leaders and provide an excellent ‘customer experience’ for all support group leaders. You will support the hub innovation.
Together with the Peer Support Hub Lead you’ll take a human centred approach to working with group leaders to develop a central hub of accessible and useful resources and activities (for in person and online). You’ll build good relationships with support group leaders, building in their insight to develop resources and activities that will support them in their role.
You’ll help kinship carers to sustain their groups, working with colleagues across Kinship to promote consistent access to services and activities (training, programmes, information, advice and campaigns), ensuring a joined-up user experience.
About the role:
The role of the Peer Hub Coordinator will provide operational delivery of the Peer Support Hub. With excellent marketing, communication and digital skills this role will work with the Peer Support Hub Lead to develop an ‘in person’ and online peer support community.
In this context, your role supports the centralised ‘hub’ of the service, delivering an exciting programme of training, speakers, toolkits and resources to help peer support group leaders develop, build and sustain their group well. This will be building on and innovating the current Support Group Network.
Your role will support group leaders to feel connected and supported, learn from each other and build a powerful and resilient peer community.
The type of person we're looking for:
Super organised, you are someone who uses their initiative, anticipates challenges and proactively provides seamless solutions.
You’ll be comfortable with using digital technology and tools to build communities and develop resources. You’ll be curious about digital community tools, and you’ll want to work closely with our digital and content team to develop an amazing online experience.
You’ll also be a people person – understanding how building ‘in person’ relationships is key to unlocking community power for kinship carers.
You’ll be the right-hand person to the Peer Support Hub Lead making sure we deliver a really brilliant experience.
Key responsibilities include:
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Operational delivery, innovation and management of a dedicated online and in-person peer support ‘hub’.
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Building direct and positive relationships with support group leaders.
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Roll out mechanisms and tools to support groups to remain sustainable including but not limited to; informal buddy matches, online hub for support group leaders, monthly e-news, monthly speakers, themed specialist training (like setting up a safe Facebook group / promoting your group) and celebration events.
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Facilitation of regional network meetings.
Essential requirements include:
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Experience of developing jargon-free content for different audiences and channels.
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Experience of providing project support, delivering plans on time and evaluating outcomes.
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Experience of stakeholder communications and building relationships with stakeholders (e.g. beneficiaries and partners).
Key Dates:
- Deadline - 12pm on Tuesday 11 June 2024
- Interviews - Wednesday 19 June 2024
How to apply:
We will ask you for your CV and to respond to the following four questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together until the end and will be marking on the strength of the response to each question. You will have max 250 words per answer.
Questions for application (along with CV):
- Why you want to work at Kinship in this role, and how do your values align to the Kinship ones? Please include a bit about your experience in this section related to the job description.
- In this role, you’ll be part of the operational delivery, innovation and management of a dedicated online and in-person peer support ‘hub’. Give one example from your past experience, of where you’ve been part of delivering a similar service. What was your role and what did you achieve?
- You’ll be responsible for managing a content plan for the ‘hub’. How would you approach this and what tools might you use?
- We’re looking for someone who is really organised, shows good initiative and can ensure user experience and co-production are embedded in the design and development of the hub. Can you share one relevant example from your past experience which demonstrates your project management and participation approach?
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
Do you want to be part of making a difference to, and supporting, the voluntary, community and social enterprise (VCSE) sector across Hampshire?
We are seeking an enthusiastic, flexible and organised Communications Lead to join our existing Communications team and support our communications and engagement.
The Communications Lead will provide leadership and guidance with the planning, delivery and monitoring of Action Hampshire’s communication activities. This role will act as a key member of our communications team, providing coaching support to the Communications Officer and Communications Administrator. This is a multi-faceted role, with opportunity to grow and develop. You’ll work across the organisation, involved in many different projects and collaborating with colleagues across the team.
We are looking for someone with a creative eye, good interpersonal skills and excellent attention to detail who can communicate effectively. A key part of the role will involve implementing our Comms strategy and efficiently monitoring and making steps to improve our audience reach through our comms channels (including social media, email marketing, website and media contacts).
Key tasks include:
- To maintain and implement a communications strategy which supports Action Hampshire’s strategic plan and continue identifying opportunities to strengthen Action Hampshire’s brand awareness, reach and presence
- To provide support to the team enabling the delivery of high quality, engaging and informative content for the Action Hampshire website, newsletter and social media platforms
- To provide senior communications advice and coaching support to the Communications Officer and Communications Administrator
- Track, monitor and report on digital activity to measure impact and maximise effectiveness of Action Hampshire's reach and engagement
- Work collaboratively with colleagues across the organisation and build relationships with our members and users
We work collaboratively in support of strong, connected and equitable communities.
The client requests no contact from agencies or media sales.
About the team
Kinship is in the third year of delivering the first national peer support service for kinship carers in England. We have created 145 peer support groups and supported and trained kinship carers to create and lead their groups in a way which meets their needs.
With a new contract from the Department for Education, we’re now entering a new phase of our service with a focus on:
- creating 90 new sustainable peer support groups in areas of most need over 21 months;
- sustaining and developing the current 145 existing groups; and
- providing support and help to build a sustainable and welcoming community for all peer support groups across England.
This role will mobilise, develop and innovate our existing offer into a new Peer Support Hub with the focus on supporting sustainability and building resilience of peer support groups and their leaders. You will support and build our Kinship peer support community.
You’ll work with group leaders to develop a central hub of accessible and useful resources to help them to sustain their groups, working with colleagues right across Kinship to promote consistent access to services and activities (training, programmes, information, advice and campaigns), building a joined-up user experience.
About the role
The role of the Peer Support Hub Lead is to oversee and take accountability for sustaining kinship peer support groups across England in priority areas as part of a new hub and spoke delivery model.
In this context, your team is the centralised ‘hub’ of the service, delivering an exciting programme of training, speakers, toolkits and resources to help peer support group leaders develop, build and sustain their group well.
Your national team of three will make sure groups feel connected and supported, learn from each other and build a powerful and resilient peer community.
The type of person we’re looking for:
Dynamic and people-centred, this role is about developing a supportive community of peer support groups nationally. You’ll understand the power of relationships and be an excellent communicator. You’ll understand how communities hold their own power and your team will help unlock that. Innovation is key to the success of the Hub and you’ll ensure you’re using best practice and learning to develop it.
An excellent communicator, you’ll develop external partnerships to support group sustainability. You’ll ensure through the National Peer Support Connector role that peer communities are connected and engaging with the new National Kinship Care Ambassador.
You’ll be comfortable with using digital technology and tools to build communities and develop resources.
Key responsibilities include:
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Ongoing innovation of the Hub service, embedding best practice, digital innovation and learning to develop a thriving peer community.
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Develop, deliver and take accountability including strategic oversight for an annual operational plan for the peer support hub.
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Work with Head of Marketing to develop an integrated promotional plan.
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Work with Head of Network Development to coordinate national partnerships.
Essential requirements include:
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Experience in delivering a high-profile national service or programme. This includes overseeing delivery, operational planning, monitoring, budgeting, managing delivery, meeting KPIs, stakeholder engagement and reporting to funders.
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Experience of effective budget management.
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Experience working in a role focused on one or more of the following areas; communications (including digital communications) or marketing.
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Significant experience of developing and delivering successful community engagement strategies.
Key Dates:
Deadline: 12pm on Friday 7 June 2024
Interviews: Thursday 13 June 2024 (online)
How to apply:
We will ask you for your CV and to respond to the following five questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together and will be marking on the strength of the response to each question.
Questions for application (along with CV):
- Why you want to work at Kinship in this role, and how do your values align to the Kinship ones? Please include a bit about your experience in this section.
- Please give one example of when you have had to develop from scratch OR innovate a national service. Please include what the service budget was, what you did and what the outcome was. Please relate to this job role where possible.
- You’ll be leading the new ‘hub’ team within the Peer Support Service, developing and innovating our model for support group leaders (who are also kinship carers). You will need to work at pace, while providing strong leadership and clarity to the team. How would you approach the first three months, what will you prioritise and what will you need?
- Please give one example of where you have previously built or innovated a powerful and resilient peer community including in person and digital delivery. What was key to your success?
- We’re building a thriving community of kinship carers across our peer support service. Looking at the job description and job pack, what would be your ambition for our national peer support hub?
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
About the role
This role is all about developing a welcoming and supportive support group community for kinship carers wherever they live. Building belonging, resilience and empowerment for support group leaders and kinship carers.
Funded by the Department for Education, our national Peer Support Service is creating a sustainable and life-changing legacy for kinship carers across England.
This is a game-changing service for kinship carers and builds on Kinship’s 10 years’ experience of developing peer support groups, and two years delivering a national service which has set up 145 new groups.
As a Peer Support Officer, you’ll make sure we deliver an exceptional and consistent peer support service for kinship carers.
You’ll set-up and develop new in-person groups in areas of high need, as well as supporting existing groups to thrive, developing a resilient and powerful peer support community.
Purpose of the role
Taking responsibility for the North West of England, you will reach out and work directly in local communities to develop sustainable kinship peer support groups.
You’ll need to think strategically – mapping areas and utilising resources to be effective and efficient in managing your time and building local connections.
Using community engagement techniques like coffee mornings, community events and linking with our training and support service, you’ll build local connections and relationships.
As you develop a group and recruit support group leaders, you’ll provide standardised training and help the group to navigate forming and storming – providing reassurance and support to empower the group.
Once the group is stable, you’ll transition the support group leader/s over to the ‘Hub’ team to build confidence and knowledge to run their group independently. You’ll also support online groups and special interest groups to transition to independence.
You’ll ensure targets are met and that kinship carers receive a good experience.
Key responsibilities include:
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In person (face-to-face) strategic outreach into local and regional communities including setting up and attending local engagement events.
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Set up and develop at least six new sustainable in person peer support groups annually, attending up to six sessions in person (if needed) before transition to self-sufficiency.
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Recruit and retain support group leaders to develop their peer support groups.
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Deliver standardised training to support group leaders (group roles and responsibilities, safeguarding, setting up, running and promoting a group).
Essential requirements include:
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Proven experience in reaching and establishing strong relationships with hidden or underserved communities in person.
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Significant experience developing peer support communities.
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Proven experience of recruiting, managing, training and supporting volunteers in community settings with an emphasis on understanding and working with vulnerable volunteers.
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Proven experience of ensuring outcomes and impacts of services are evidenced through high quality data collection.
Key Dates:
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Deadline: 5pm, Monday 10 June 2024
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Interviews: Tuesday 18 June 2024 (in-person, Greater Manchester)
How to apply:
We will ask you for your CV and to respond to the following four questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together and will be marking on the strength of the response to each question. Once this is complete, both will be reviewed together. You will have 250 words per answer.
Questions for application (along with CV):
- Outline why you want to work at Kinship in this role, and how your values align to the Kinship ones? Please include a bit about your experience in this section related to the job description.
- This role needs to develop sustainable peer support groups, whereby sustainable means that the group is able to run by itself and has a strong peer support group leader (who is a kinship carer). Tell us how you would approach this.
- Give one example of a project, service or programme where you have delivered successful community outreach. How did you manage it, what were the targets and what did you achieve?
- When developing peer support groups with people with lived experience, what are the things you need to consider?
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We need an events manager who is adept at managing projects and events, working with our fundraisers and encouraging our supporters to get involved in our events such as our annual trek, the prestigious Care Sector Ball, and all the other events we’re involved in. The right person will have the confidence and persistence it takes to persuade, cajole, prod and encourage fundraisers to do as much as they can to raise funds for us. You need to be proficient at managing the admin that goes with events, including using fundraising platforms such as Just Giving and Enthuse to engage with fundraisers and provide regular reports on the income raised. We will also need you to organize hotel, travel, conference arrangements for the team.
You must be based in England, to help us keep travel costs down as much as possible. The role is home based, with travel to fundraising events, conferences and network meetings, and with travel every 10 weeks or so to central London for team meetings.
You must be a determined self-reliant professional though also a team player, to effectively coordinate and execute events and other activities, and be passionate about events management and fundraising to enable us to raise as much money as possible for the charity.
Skills & Qualifications:
- Determination and a ‘can do’ attitude
- Well developed interpersonal skills, particularly around negotiation, persuasion, motivational and collaborative attributes
- Experience of managing fundraising platforms such as Just Giving and Enthuse
- Excellent organisation and planning skills
- A high level of accuracy and attention to detail
- Good IT skills particularly MS Office packages
- Ability to produce reports and information based on income received through fundraising and other platforms
- Excellent verbal and written communication skills
- Ability to work under pressure
- Must be able work in a fast-paced environment
- Work well in a team but also be self-motivated
To be successful in this role you must have:
- Experience in event management, preferably in the charity sector, and be able to demonstrate a strong track record in fundraising and achieving financial targets.
- Creativity and confidence with a strong sense of determination willing to persevere to engage and encourage potential fundraisers.
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The ability to build professional relationships, tell the charities story in order to engage supporters and remain upbeat and positive when in challenging situations.
The willingness to get stuck in, to attend events to cheer our fundraisers to the finishing line and to encourage others to take part.
About the role:
Kinship is in our third year of delivering the first national peer support service for kinship carers in England. We are looking for a new Associate Director of Peer Support and Community to build and develop our model and to take the team to the next phase of growth and impact.
Your first priority will be to oversee delivery of the Department for Education national Peer Support Service contract in England. You will lead the development of our hub and spoke model, with an enhanced offer of national resources and support together with a continued focus on on-the-ground support for kinship carers to set up and sustain a network of peer support groups. You will ensure all members of the team have clarity and are empowered to meet new targets and ways of working.
The role will also lead on the strategic development of peer support approaches in Wales (for which we are seeking funding), ensuring innovation and good practice is shared across the nations.
Kinship peer support groups are powerful levers for change in local, regional and national ecosystems. Your team will ensure that every kinship carer in England and Wales has access to a peer support group, or support to set up and create their own. The team will be purposeful about offering developmental support to all kinship peer support groups, including independent groups, ensuring they remain or become sustainable. And that they have resources, training and peer networks to support this.
Reflecting our strategic focus on developing our Kinship Community of more than 10,000 kinship carers across England and Wales, you will lead a new community strategy, co-ordinating the development of opportunities for community connection and community power. This will include taking leadership for developing the Kinship model of community engagement and integrating across all our ‘in person’ and digital services and activities.
You will ensure a collaborative approach with services, alignment with national and local campaigning activity, and work closely with marketing and communications colleagues to support kinship carer reach and engagement with our community offer.
We’re taking an integrated approach to our services, so you’ll collaborate well across teams to ensure that support groups and their leaders have easy access to high quality advice, information and training. The team will need to work closely with colleagues delivering our new training and support contract, funded by the Department for Education.
Key responsibilities include:
- Innovation of the Peer Support Service.
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Develop and rollout peer support and community strategy and operational plan.
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Implement monitoring and evaluation and impact tools for timely and accurate reporting of activity and engagement.
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Work with the Development team to develop proposals for the community and peer support which are ready for fundraising and business development.
Essential requirements include:
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Substantial experience in scaling a national service or programme with high quality outputs. This includes overseeing delivery, strategic planning, budgeting, managing delivery, meeting KPIs, stakeholder engagement and reporting to funders.
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Experience of governance and managing risk on high profile service delivery.
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Experience of effective budget management.
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Significant experience of leading the development and delivery of peer support services.
Key dates:
- Deadline - 9am on Monday 10 June 2024
- 1st interview - Friday 14 June 2024 (online) - TBC
- 2nd interview - Tuesday 18 June 2024 (in-person) - TBC
How to apply:
We will ask you for your CV and to respond to the following five questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together until the end and will be marking on the strength of the response to each question. You will have max 250 words per answer.
Questions for application (along with CV):
1. Outline why you want to work at Kinship in this role, and how your values align to the Kinship ones? Please include a bit about your experience in this section.
2. Please give one example of when you have had to develop from scratch OR innovate a national service. Please include what the service budget was, what you did and what the outcome was.
3. This service is a high-profile contract, funded by the Department for Education. Targets and SLAs need to be met while providing impact for kinship carers. Please give a previous example of how you’ve delivered and met targets with high quality outputs.
4. You’ll be leading a team who has been through a restructure, with new staff starting and a new model to develop and embed. You will need to work at pace, while providing strong leadership and clarity to the team. How would you approach the first three months, what will you prioritise and what will you need?
5. Given the strategic ambition of Kinship, the context in which we work and this role as Associate Director of Peer Support and Community, where do you see the opportunities and risks for the service in the next 1-2 years? How would you prepare or mitigate them?
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.