Jobs

30.5 hours per week / £33,795 per annum, pro rata / permanent / working pattern to be discussed at interview.

 is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

We are recruiting a Wellbeing Counsellor and an Autism and Learning Disabilities Specialist for the Brighton and Hove Community Wellbeing Service for children and young people (CYP).

Our service, led by Sussex Partnership NHS Foundation Trust in partnership with YMCA DownsLink, supports 2–25 year olds with mild-to-moderate mental health needs. Since 2020, we’ve provided community-based, evidence-based interventions including cognitive behavioural therapy (CBT), counselling, low-intensity interventions, group treatments, creative therapies, and social prescribing — all tailored to individual needs and age.

In this role, you will provide counselling that is adapted to ensure accessibility for autistic children and young people, as well as those with learning disabilities. This support will be offered to clients aged 4 to 25 who have a formal diagnosis.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

Experience and Knowledge

•  Experience in individual counselling with children and young people (aged 4+)
• Experience in counselling children and young people with Autism and Learning Difficulties
• Training/experience in working with children with communication difficulties, including Autism and LD
• Experience and/or knowledge of local statutory and voluntary agencies
• Experience of working in a community setting
• Experience of carrying out assessments
• Training / experience in using play and creative techniques in therapy
• Experience / ability to work autonomously, including working remotely.

Skills and Abilities:

• Ability to establish and maintain empathic, supportive relationships with people in significant distress with their families and/or carers
• Willingness to receive, understand and communicate confidential client information of a sensitive and often complex nature, including discussing care with family members within boundaries of confidentiality.
• Proficient to communicate in a sensitive and reassuring manner, with empathy, and where appropriate reassurance
• Able to make good use of clinical supervision in a group and/or individual format
•  Skilled in liaising with other teams and services including external agencies as required for the wellbeing of service users
•  Proficient to assist in assessment of young people's mental health and make appropriate decisions regarding treatment or referral to other services.

Qualifications

We are recruiting a qualified counsellor, who has experience working with children and young people with autism and learning difficulties, delivering face to face counselling and carrying out assessments with young people to include working with high risk and complex issues. You will have a graduate or post-graduate level Counselling Diploma, or equivalent, and a minimum of two years post-qualifying experience, CYP IAPT Autism Spectrum Conditions and Learning Disabilities, or CYP Psychological Therapies for autism and learning disabilities (renamed in 2025). You will also need to be BACP Registered/Accredited or registered with another recognised professional body (e.g. HPC, UKCP). 

The successful applicant will have experience of managing risk, with effective communication around safeguarding procedures. You will also have experience of multi-disciplinary team working and knowledge of local statutory and voluntary agencies. You will also have experience of using electronic database for case management notes and administrative tasks to include monitoring and evaluation. 

If you would like any further information or an informal discussion about this post, please contact

Should you require any assistance with our application process, please email us at 

CLOSING DATE: Sunday 14 September 2025 at midnight. We reserve the right to close this advert early if a successful candidate is found, so please submit your application as soon as possible.

Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check, along with a reference and background check carried out by a third-party service provider. 

JOB TITLE: Food and Beverage Supervisor
REPORTING TO: Food and Beverage Operations Manager
HOURS: 40 per week on a shift basis

We are seeking an experienced Food and Beverage Supervisor to join our team at Waverley Abbey House. We dream of Waverley Abbey providing a world-class service in all areas of hospitality, centered around simple excellence. A 5-star experience that allows each guest to understand that they are important to us, and we are here to serve them with kindness and excellence in customer service and will feel in abundance.

What we are looking for…
> 3 +years’ experience in a busy high-profile hospitality venue
> Team player who communicates well with all colleagues
> Punctual, reliable and trustworthy
> Sense of urgency
> Yes, yes, yes mentality
> Ability to multitask under pressure and show initiative
> Have a genuine passion for food and beverage
> Customer -orientated and service-minded as well as flexible and
proactive
> Varying shift times across the seven days to include working
evenings, weekends and both opening and closing shifts.

Key Tasks…
> Report and be accountable to the Food and Beverage Operations Manager
> Lead and manage the Food and Bev team when the Food and Bev Operations Manager is not present
> Supervise daily food and beverage operations to ensure smooth service
> Provide line management to members of the team

London’s Air Ambulance Charity delivers first-class, world-renowned training via The Institute of Pre-Hospital Care. It has influenced clinical guidelines, governance standards, and the practice of air ambulances in the U.K, Europe and Australia. 

We are seeking to appoint an organised and enthusiastic Clinical Courses Co-Ordinator to join our friendly team on a full-time basis. This role will assist with all aspects of the activities of our clinical training programmes within The Institute of Pre-Hospital Care. The Clinical Courses Co-Ordinator will work closely with our clinical and operational teams from both the HEMS and PRU services along with our university colleagues and degrees faculty. 

Reporting to the Degrees Manager, the post will have responsibility for assisting with all aspects of the delivery of the clinical course programmes. The post holder will be an integral part of the Institute team working closely with other members of the wider charity team.

You will be a highly organised and experienced person with a can-do attitude, meticulous attention to detail and excellent communication skills. 

If you have a keen interest in supporting the delivery of high-quality clinical training courses please apply today!

Chief Executive officer

£56,000 per annum - pro rata

 (32 hours based on 37 hours per week FTE)

The CEO needs to be a strategic leader who can inspire and manage teams, drive fundraising and financial sustainability, and represent the organisation to stakeholders. You will need to be capable of building relationships, fostering a positive organisational culture and ensuring compliance with legal and regulatory requirements.

You will work with the Chair of the Board of Trustees (Chair) and the Senior Leadership Team (SLT) to formulate and regularly review the organisation's mission and strategic plan. You will develop deep and trusting relationships with the Community we serve as well as with a wide range of external stakeholders and funders who can support the ideas generated from within the community.

We need an innovative, enthusiastic entrepreneur who is keen to connect with people from all backgrounds and abilities, encouraging and bringing out the best in us all.

At a more operational level you will work with the SLT to develop operational plans and key performance indicators (KPI) to ensure that GL11 can always demonstrate the value it brings to the community and wider stakeholder network.

You will be responsible, with the SLT, to set the values, behaviours and tone for the whole organisation and support the SLT to lead and manage their teams so that the strategic goals you set are reflected throughout the organisation.

This role is based at the Community Hub in Cam, Gloucestershire. Remote working opportunities are very limited as community connection is an important part of the role although the CEO will often be offsite given the networking nature of the role.

Bexley Deaf Centre (BDC) is a small and dynamic, well-established charity which has been serving the borough since 1994. Our work is focussed exclusively on supporting people who are Deaf or hard of hearing. We work to raise awareness, break down barriers and promote understanding within the community.

This is an exciting time to join our organisation; we are about to launch an ambitious new 5-year strategy and are actively expanding and developing the support and services that we provide. 

We are looking for a dynamic and driven Business Development Manager who can spearhead our fundraising initiatives, lead the development of new projects and support organisational change to facilitate the growth of our services.

You will be part of the Senior Leadership Team, playing a pivotal role in shaping the future of our organisation to maximise the positive impact that we have on our client’s lives.  Starting with a strong foundation to build upon, you will lead on fundraising activities and service development to support our exciting new strategy.

The role will include:

· Develop and implement fundraising strategies to enable us to diversify our funding and become more sustainable

· Identify and evaluate opportunities for new projects, leading on the development of proposals, timelines and budgets

· Work closely with the senior leadership team to identify areas for growth and increasing capacity

· Support the growth of the organisation and change required to deliver our fundraising strategy 

Experience of working with Deaf people or knowledge of the Deaf community would be an advantage but not essential.

We're looking for someone who is committed to taking our supporters on journeys which inspire them to help people living in extreme poverty fulfil their God-given potential. Is that you?

Our vision is to see people freed from poverty, living transformed lives, and reaching their God-given potential. To make that vision a reality, we are growing a global community of people who want to tackle extreme poverty, and who will be invited to give, pray, campaign, volunteer and make lifestyle changes, partnering with Tearfund in this vision. 

As Marketing Executive - Supporter Journeys, you will be responsible for the delivery of supporter journey activity, planning and executing individual and church supporter journey activities across various channels, including direct mail, telephone, and digital.

Do you have the following experience?

• Delivering marketing/supporter engagement campaigns across multiple channels including direct mail, email and telephone.
• Knowledge of CRM systems and how to use data to design and monitor performance
• Project managing efficiently and communicating clearly with multiple stakeholders
• Monitoring and evaluating campaigns and adopting a test and learn approach

Do you have the following skills?

• Ability to see through projects from start to finish
• A flexible approach to your work, showing agility to adapt and make changes if required
• Highly collaborative
• Ability to influence and work alongside senior stakeholders
• Strategic thinking, and desire to drive forward new ways of doing things.

If that's you, we'd love to hear from you!

Hybrid working: This role is eligible for hybrid working and you will be required to work from  Teddington's Tearfund office and from your home by agreement with the line manager. This currently means around 2 days per month working from the Teddington office, with the rest worked from home.

This a full time role 35 hours per week, flexible working patterns may be considered. 

We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.

All applicants must be committed to Tearfund's Christian beliefs

The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure. 

30 hours per week / £27,770 per annum, pro rata / permanent / Monday-Friday 9am-5pm with 1 day off per week. Working 4 days per week. Day off preferably Thursday.

 is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

Our houses 22 young families in locations across the city in low and medium supported accommodation. As a team member, you will take an assets-based approach, working with parents and their children in their homes and the community to provide focussed family and housing support which improves parenting capacity, increases the aspirations and motivations of families to take up education, employment and training opportunities and improves family function with children feeling more secure and parents confident in their parenting abilities. We are a small friendly team consisting of a Project Manager, Deputy Project Manager and 3 Project Support Workers.

We are looking for a Supported Housing Support Worker to join our Brighton Young Families team. Main areas of responsibilities are:

Coaching and Engagement

• Coach an agreed number of young parents to articulate and achieve their aspirations and ambitions and acquire the skills they need to live independent and fulfilling lives with their children
• Work proactively, creatively, and effectively with young parents to help them to develop a consistent and positive approach to parenting aimed at addressing behaviours and overcoming challenges
• To promote and facilitate parental understanding of a child’s needs and to support parents to provide an appropriate environment in which children feel safe, and which encourages the development of both the child’s and parents’ self-esteem and resilience

• Coach young parents to develop strong networks and connections outside of the service, which will sustain them once they move on. Encourage and proactively assist in the development of skills needed to successfully live, learn, and work.

General:

• Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations
• Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice

There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. Please download the job profile for full role details.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 

This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.

Experience and Knowledge:

• Experienced in working directly with young parents aged 16-21 years old and able to engage and relate well to this age group and their children
• Experience of working with children
• Competent understanding of the key safeguarding and health risks, challenges and opportunities for young parents and their children
• Knowledge of the roles and responsibilities of statutory and voluntary services and experience of liaising with them
• Experienced in making informed assessments of need and risks and to formulate appropriate plans, including Early Help Assessments and where appropriate acting as Lead Professional
• Good knowledge of child development, particularly that of new-born babies and its influence on parent/child relationship in every stage of a child’s development. Proven experience in safeguarding young children and vulnerable adults.

Skills and Abilities: 

• Able to inspire and work proactively with young parents to develop their talents.
• Able to build strong relationships with other professionals in other organisations.
• A strong team player who can support and challenge colleagues appropriately.
• Uses a range of methods for persuasion and achieving positive results with young families.
• Excellent record keeping and report writing. There is a strong element around data recording using a variety of data management systems, we require staff who are confident in their ability to adapt easily to these systems.
• Excellent IT skills including Microsoft Office and data management systems such as B-Think or INFORM.
• Qualifications and Training Educated to GCSE/NVQ Level 2 in relevant subjects, or equivalent through relevant CPD training/experience relating to housing, support work, and/or working with young people or adults at risk Evidence of CPD relating to housing, support work and/or working with young people or vulnerable adults

If you would like any further information or an informal discussion about this post, please contact

Should you require any assistance with our application process, please email us at 

CLOSING DATE: Sunday 14 September 2025 at midnight. We reserve the right to close this advert early if a successful candidate is found, so please submit your application as soon as possible.

Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check, along with a reference and background check carried out by a third-party service provider. 

Are you someone who thrives on making a genuine difference to people’s lives? Do you have experience working in health, social care or the voluntary sector and want to play a vital role in improving how older people access the support they need? If so, we would love to hear from you.

Age UK Bromley & Greenwich is seeking a dedicated and compassionate Care Navigator to join our expanding team in partnership with Oxleas NHS Trust. Based at Memorial Hospital in Woolwich, you will be embedded within a multi-disciplinary team working on the Proactive and Frailty pathways. Your focus will be on supporting older people with complex needs, helping them navigate health and social care systems, and connecting them to relevant services across the community.

This is a key role that sits at the heart of person-centred care. You will attend multi-disciplinary team meetings, work alongside professionals including GPs, case managers and mental health staff, and spend time speaking directly with patients and their families. Your role will be to truly listen, identify what matters most to the individual, and help them take practical steps towards better health, independence and wellbeing.

Key responsibilities include:

• Attending Multi-Disciplinary Team (MDT) meetings and contributing to holistic care planning

• Working with patients to understand their needs, provide emotional support and signpost to local services

• Liaising with a wide range of professionals across the NHS, social care and voluntary sectors

• Inputting information into systems including RIO and Framework I, with training provided

• Keeping accurate records and contributing to service evaluation and improvement

We are looking for someone who is:

• Experienced in health, social care or voluntary sector settings

• Empathetic and a confident communicator

• Able to build strong relationships with a range of professionals and clients

• Organised, reliable and motivated by positive outcomes for others

• Comfortable working independently and as part of a team

• Passionate about supporting older people to live well and with dignity

This role offers the opportunity to be part of a well-respected local charity with a strong values-led culture. You will be joining a supportive team that values collaboration, creativity and kindness. As a Care Navigator, your work will have a direct impact on people’s lives at a time when they are most vulnerable.

For the full person spec and job description please download the job pack.

Mind in Enfield and Barnet is seeking Community care coordinators for some of our most vulnerable users of emergency services. These roles have been developed to further support our service users alongside our statutory partners at North Middlesex NHS Foundation Trust Emergency Department, to increase their wellbeing, confidence, social integration, and independence.

The successful candidates will be responsible for working with service users during periods of crisis and support them through their journey of recovery to ensure that they are receiving the support most beneficial to them. This will be achieved through a person-centred approach to ensure that the views of service users are central to the planned support they receive.

The successful candidates will take a lead in working with service users to assess needs/barriers preventing clients from recovery, working with them to create a personal action plan, and monitoring and evaluating outcomes and progress.

Independence will be encouraged through self-management and recovery.

The roles will involve working in the community and with the wider team as well as our partner organisation North Middlesex NHS Foundation Trust Emergency Department to ensure that the community is kept up to date with the services that we are offering and the strong reputation of Mind in Haringey as a leading provider of mental health services in the borough is maintained.

Recruitment: Wanstead Activity Centre Cook

Location: Age UK RBH Wanstead Activity Centre

‘Allan Burgess Centre’ E11 2DL

Salary: £ 13.85 per hour

Working Hours: Part Time 4 hours per week on a zero hours contract

Specifically, Mondays 10am – 2pm

An ability to cover additional hours Tue – Fri also 10am -2pm, for planned annual leave would be essential.

An ability to cover ad-hoc short notice absence would be advantageous.

Closing date: Friday 26th September 2025

Proposed interview date: Week Commencing Monday 6th October 2025 (we will be in touch about a date)

Age UK Redbridge, Barking & Havering offers an activity centre to residents of Redbridge aged 55 or above, to use for exercise and craft among other classes, and to enjoy light refreshments and a daily, 2 course, freshly prepared lunch.

A part time cook is required, to provide lunches (main course and dessert) and work alongside a small team to include; two other part time cooks and approximately 12 volunteers.  The centre is overseen by an onsite manager who will look after the day to day running of the centre, and who line manages the cooks and volunteers.

The ability to work independently and with the help of a kitchen assistant volunteer is essential in order to prepare between 10 and 30 meals per day. We are looking for a qualified, experienced cook, with recent experience. You will need to have proof of relevant Food Hygiene training and an understanding of different dietary requirements, as well as allergy legislation and health and safety knowledge relevant to Kitchen work.

You would be expected to assist the manager in planning meals to keep within budgets and to assist with the preparation for special event occasion menus or other ad hoc catering that may be required.

To apply: Please check our website for further details and a full application pack.

Completed application forms and Equal Opportunities Forms should be returned to  admin or alternatively post to Recruitment, Age UK Redbridge, Barking and Havering, 4th Floor, 103 Cranbrook Road, Ilford, Essex, IG1 4PU.

Only candidates who meet the essential criteria will be shortlisted

Only successfully shortlisted candidates will be contacted for interviews

No CV’s Please No agencies please

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. UCL students have the potential to do anything, and the Union plays an essential role in helping them to achieve things they may have never thought possible. As a charity we employ over 130 career staff and over 250 part-time student staff, and deliver a wide range of services and representative functions for students. We work in partnership with UCL towards a fantastic experience for all of our 48,000 students and to ensure that university life enables them to develop the skills, experience and confidence to become the leaders of the future.

Our vision is of an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s ground-breaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.
 

The role is a full time permanent role. The role is based at Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office). We will consider applications to work on a flexible and job share basis wherever possible. 

We are looking for a Marketing Manager (Commercial) to lead a team to deliver effective and impactful multichannel marketing campaigns to drive engagement with our services, increase revenue, and support the development and expansion of the Union’s commercial portfolio. We operate a diverse range of values-led commercial services, including bars, cafes, shops and gyms.

We have an exciting opportunity to join our Debt Team!

Are you an experienced caseworker who has a strong background in the delivery of high-quality advice and a good working knowledge of debt advice? 

Role purpose

• To contribute towards the delivery of a comprehensive debt advice service for clients, in line with the requirements of our contractual obligations. 
• Taking responsibility for the delivery of individual and team targets and outcomes.
• To undertake high quality Social Policy work at local, regional and national level

For a job pack please contact us via the apply button. Please note that CV’s are not accepted. Previous applicants need not apply.

Closing Date:  Friday 19th September 2025 at noon

Interview Date: Tuesday 30th September 2025

Overall purpose of the role

To lead the development of a regular giving and legacy programme at the AHF, and to support the Director of Programmes/Deputy CEO in development and management of a major gifts programme during the AHF’s 50th Anniversary campaign, with possibility for continued role thereafter. The post holder will be responsible for developing systems to monitor and increase the number of regular and legacy donors to the AHF, including stewardship opportunities, and will assist in prospect research, qualifying, cultivating, and stewarding major donors.

2 Specific Duties and Responsibilities

1. Work closely with the Director of Programmes/Deputy CEO on development and delivery of the anniversary programme of activities, with particular focus on research to identify potential invitees to and engaging attendees at and after campaign launch and closure events, exhibition launches in Belfast, Glasgow, Cardiff, and London, and an industry-facing conference in London.
    
2. Develop and manage a legacy programme for the AHF including stewardship activities; develop and manage a personal portfolio of legacy donors, including making asks of existing regular supporters to consider legacies and development and drafting of legacy proposals and contracts.
    
3. Develop and manage a programme of higher-level regular giving (over £500 per annum), including stewardship activities and making asks of regular supporters to increase their giving.
    
4. Support the Director of Programmes/Deputy CEO, and CEO, with identification and management of a growing portfolio of major gift prospects, including supporting major gifts asks and helping Director of Programmes/Deputy CEO and CEO with ongoing cultivation and stewardship of major donors.
    
5. Lead on managing the AHF’s donor database, Beacon, ensuring the data is up to date with giving from Charities Aid Foundation and other external gifts, that fundraising activity is appropriately recorded on the database, and that our records are fully compliant with data protection legislation.
    
6. Work closely with the Communications Office and consultants supporting the AHF’s 50th Anniversary campaign, with an eye on developing and maximising opportunities to introduce the AHF to new potential supporters and to bolster our key messaging with those already known to us. As part of this work, sit as Secretary of the AHF Communications and Anniversary subcommittee of our Board.
    
7. Develop and maintain a reporting structure to keep AHF SMT and Board up to date with fundraising activity and opportunities.
    
8. Responsible for maintaining the AHF’s log relating to Donor Due Diligence and assisting the Director of Programmes & Deputy CEO with maintaining appropriate policies related to fundraising, including those associated with donor due diligence.
    
9. Contribute to the development and delivery of new ways of working at the AHF that will see our organisation build and maintain greater philanthropic fundraising success, including bringing examples of best practice from other charities. Assist with other tasks and activities as required, particularly those activities and processes that support the wider engagement of potential supporters with the AHF’s work.

3 Person specification

Essential

• At least five years of experience in fundraising at a charity or educational institution, including at least three years of front-line engagement with supporters;
• Knowledgeable about the processes and legislation surrounding UK fundraising, including data protection and
• A pro-active leader, with demonstrably excellent interpersonal, influencing and negotiating skills;
• Excellent organisational skills, with the ability to multi-task, and both verbal and written communication skills;
• Enthusiastic, self-motivated and target-orientated; able to work effectively on own initiative, set appropriate priorities, delegate where appropriate and meet deadlines;
• A confident and engaging presenter and speaker;
• Demonstrable ability in problem solving in response to challenges posed;
• Excellent stakeholder management skills and a track record of collaborative work with external partners;
• Demonstrable interest in and commitment to the AHF’s mission – to help deliver a sustainable future for historic buildings throughout the UK through community enterprise;
• Strong numeric and financial skills; and
• A commitment to achieving beneficial social outcomes through heritage.

Desirable

• Experience working in a heritage-related charity.
• Experience building or managing legacy programmes.

Supporter Experience Manager

Permanent, Full Time. Hybrid Working

This role can be based in any of our UK offices. Our locations are Cardiff, Edinburgh, London, and Warrington. You will be required to attend the office for a minimum of 2 days per week with the option to work remotely for the remaining 3 days.

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We're committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don't have to be Christian to work here - we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we're open to part-time and flexible working. We also offer hybrid working for our office-based colleagues and the option of being a homeworker for most of our roles too.

About the role

At Christian Aid, we believe lasting change happens when people work together for justice. Our supporters are at the heart of that change and we're now looking for a Supporter Experience Manager to shape how thousands of people connect with our mission.

This is a unique opportunity to design and deliver Christian Aid's first unified supporter journey framework, creating seamless, inspiring experiences that drive engagement, giving, and long-term loyalty.

Reporting to the Head of Public Fundraising, but working across the wider department and beyond, this role will:

• Lead our first Supporter Experience Strategy, uniting teams across the organisation.
• Map, refine, and innovate supporter journeys, identifying opportunities for deeper connection.
• Harness data and supporter insights to drive evidence-based decisions.
• Foster innovation, testing new technologies and approaches to enhance engagement.
• Train and equip teams to deliver consistently excellent supporter experiences.

About you

In addition to a passion for Supporter Experience, some of the essential skills and experience we're looking for are:

• Significant experience in a supporter experience role or delivering journey strategy.
• A track record creating and delivering multichannel communications.
• Strong data and analytical skills to refine approaches and measure success.
• Excellent collaboration, influencing, and project management abilities.
• Experience with CRM systems, matrix management, KPI measurement or leading change initiatives is desirable, but most importantly, you'll have a supporter-first mindset and the drive to inspire meaningful connections.
• You'll also be committed to Christian Aid's vision to see a world where everyone can live a full life free from poverty and injustice.

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.

We have a strong Christian ethos, and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid's faith identity.

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants' previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.

For Salary details for this role, please refer to the Salary band by location.