Head of Services (Wellbeing)

Off the Record Bath & North East Somerset (OTR) is a mental health and wellbeing charity that gives local young people a safe space to be heard and be themselves.  We provide a range of free services for young people, including counselling, listening support, youth participation, advocacy, support for care leavers and a LGBTQ+ focused youth group.  

Equity, diversity, and inclusion are at the heart of what we value as an organisation. OTR is committed to equal employment opportunities regardless of race, age, religion, sex, sexual orientation, disability or any other status protected by law. 

 Purpose of the Role

This senior leadership position is responsible for managing and overseeing OTR’s Wellbeing Services, which include our Engagement Team, Counselling Teams, and Clinical Supervisors.

OTR’s Engagement Team works creatively within the community to reach young people from a wide range of backgrounds, engaging them in OTR’s services through initiatives such as Hospital Youth Work, our soon to open Spaces of Calm and community-based volunteering. Our counselling and listening services are delivered both in community settings throughout BaNES and across schools, college, and the university.

The post holder will oversee and collaborate with our team of clinical supervisors and, alongside the CEO, play a key role in managing OTR’s clinical governance. You will also act as the organisation’s Deputy Designated Safeguarding Lead (DDSL), ensuring robust safeguarding practices across all Wellbeing Services.

As Head of Services for Wellbeing, you will inspire, support, and manage the leads within your service area. This includes providing strong line management and strategic guidance to staff and volunteers to ensure the delivery of high-quality, impactful services for young people.

Working in partnership with the CEO, you will develop strong relationships with commissioners and funders to ensure the sustainability and growth of our Wellbeing Services. You will also lead on reporting, quality assurance and continuous service improvement, ensuring our offer remains innovative, inclusive, and responsive to the evolving needs of young people.

The post holder will be a key member of OTR’s Senior Management Team (SMT), working collaboratively with their co-Head of Services (Voice), the Head of Resources, and the CEO to help shape and deliver the organisation’s strategy, drive innovation, and support long-term organisational growth.

Your attributes

We are looking for a great people manager with a strategic mindset, who is passionate about our mission. 

If you can’t tick off every point in the job description below but feel you have the right transferable skills to succeed in the post, please do still apply.