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Top job
Smart Works Reading, Reading, Berkshire (On-site)
£24,960 per year
Seeking an enthusiastic individual to join Smart Works Reading as Service Delivery Assistant
Posted 6 days ago
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Page 4 of 7
Reading, Berkshire (On-site)
£24,960 per year
Part-time (4 hours per day)
Permanent
Job description

About Smart Works 

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed. After visiting Smart Works, 69% of clients secure a job within a month, gaining financial independence and transforming their lives.

More information about who we are can be found on our website.

About the role  

Across the UK, over 400 organisations refer women for a Smart Works appointment, including job centres, refuges, prisons, working programme providers and other charities. The team in each centre supports clients to access their appointment.

We are recruiting for a Service Delivery Assistant based in our Reading centre to lead on the smooth running of our service, and create a welcoming atmosphere for all clients, volunteers and visitors. Our team is friendly and professional, and we work closely together to make sure every client has an outstanding experience when they visit us.

The Service Delivery Assistant will be the first point of contact a client will have with Smart Works. Therefore, we are looking for a friendly, organised and hard-working individual. The role requires strong administrative skills, excellent communication skills and a drive to ensure all women who visit us have the best possible experience. If you’re passionate about supporting women, then this is an ideal opportunity for you.

The role would be based in Reading city centre, and there will be occasional evening and weekend work as the role holder may be asked to provide key events support. 

Smart Works Reading is part of Smart Works Charity, with Smart Works centres across the UK. There will therefore be some travel and frequent liaison with local centres across the UK and HQ in London, to support induction and training, as well as the day-to-day role. 

Duties and responsibilities

  • Being the first point of contact for all clients, volunteers and visitors of the centre, in person, via email and on the phone. 
  • Managing the central inbox, responding to clients, referral partners, volunteers, donors and potential supporters.
  • Day to day coordination of the Smart Works service, including booking all client appointments, answering the phone and all related service administration.
  • Maintaining an up to date and accurate client data base.
  • Generating volunteer rotas and day to day volunteer communications relating to service delivery.
  • Ensuring the dressing room and stockroom is organised and tidy to a high standard.
  • Ensuring all operational policies and procedures including Safeguarding are maintained, communicated, and adhered to on service days.
  • Supporting the team with ad hoc administration tasks.

Personal Specification 

  • Friendly, enthusiastic and engaging with a variety of stakeholders.
  • A good team player with a strong work ethic whilst able to make decisions independently.
  • Curious with an enjoyment for learning and trying new ways of working.
  • A creative problem solver who is proactive.
  • Strong organisational skills with good attention to detail.
  • A confident IT user, with excellent understanding of Microsoft packages including Word, Outlook and Excel. 
  • Experience working in a customer service, receptionist or administration role previously would be advantageous, but is not required.

How to Apply  

Please visit our website or click "Apply Now" to find out more information - we can't wait to hear from you.

Application resources
Posted by
Smart Works View profile Company size Size: 11 - 20
Posted on: 29 April 2024
Closing date: 13 May 2024 at 17:00
Job ref: 67
Tags: Admin,Advice, Information,Operations

The client requests no contact from agencies or media sales.