Team Administrator Jobs

Signalise Co-op Booking Coordinator

Friendly, professional, enthusiastic and dedicated to social values? We need you! 

£23,400 - 25,900k per annum (pro rata) depending on experience (plus London weighting if applicable). 

30 - 37.5 hours Monday - Friday, with additional on-call rota days (1 weekend in 4, plus 2 evenings per week, toil for any work done in those hours). Home based with quarterly face-to-face team meetings and occassional office visits. We are looking for someone who can ideally work 5 days per week but will consider 4 days for the right candidate.

Signalise is a platform co-op providing British Sign Language (BSL) Interpreters. We have an exciting opportunity for a Coordinator to join our dynamic and supportive team. You will work closely with our Communication Services Team Leader to provide a high quality and efficient service, helping the business to achieve agreed targets whilst working to the co-operative’s ethos.

Responsibilities will include coordinating the provision of communication professionals for Deaf/Hard of Hearing people across the North West for medical (including mental health) appointments and for other work in a variety of sectors (education, child protection, conference, employment,  legal settings etc). Accepting and making calls. Dealing with bookings and general enquiries in a fast-paced environment. Supporting marketing and business development and communicating to members and external stakeholders. Supporting other staff where necessary. 

Requirements: 

• Excellent customer service skills and comfortable in a client-facing role

• Strong organisational skills and attention to detail

• Ability to meet strict deadlines, follow contractual service levels and prioritise your time effectively

• Excellent IT skills with good knowledge of Word, Excel, Databases with the ability to learn how to use dashboards and other applications

• Excellent communication skills (written and verbal)

• Ability to follow processes and develop these where needed

• Problem solving skills and the ability to think outside the box

• Ability to work autonomously, yet with full support from management

Desirable: 

• Knowledge of BSL interpreting and other communication support provisions e.g. lip speaker, deafblind interpreting communication support

• BSL skills to level 3

• Understanding of Deaf community members communication needs

• Understanding of Deaf culture

• Experience of co-operatives

Our co-operative is co-run and co-owned by its members, who are Deaf people and BSL interpreters. As an employee you can become a member and have a say in how the business is run. We are keen to receive applications from members of the Deaf community. Annual leave is 30 days (including public holidays) with an additional day off for your birthday! 

Location: mainly home-based/remote with occasional visits to the office and events to attend. 

Additional requirements:

• You must have a private place to work due to dealing with sensitive information 

• You must have a stable internet connection

• You must have the right to work in the UK

We're seeking skilled and dedicated individuals to join our team as a Service Manager for services working with 16 plus children and care leavers. In this role, you will play a vital role in providing effective leadership to an integrated and multi-functional team providing an assessment, support and move on to the young people we accommodate.

Your mission: to motivate and develop the staff team to consistently deliver a high quality and needs led responsive service to young people. Through this the overarching goal is to empower young people through the care system and in the development of lifelong tools they need to lead fulfilling lives outside the confines of traditional services. 

About the Role:

As the Service Manager, you will report to a Regional Service Manager and will be working closely to ensure the services meet our business objectives. You will actively direct the team in their day-to-day work to ensure your young people’s needs are at the centre of the support process and the support provided is personalised and of a high quality. 

You will be working within a strengths and recovery framework embedded within a trauma informed approach to meet the varying needs of young people experiencing a multitude of varying needs including offending behaviour and complex mental health. You will have responsibility of housing management and will work within the management team and internal SHP Central teams to ensure the service are delivered to the highest standard. 

About you:

• Experience managing staff working across multiple sites. 

• Experience managing accommodation based services with a variety of tenure and a knowledge of housing management and health and safety. 

• Your toolkit includes a track record in building positive stakeholder relationships and community networks. 

• Your approach is creative, analytical, trauma-informed and rooted in a strengths and recovery model. 

• You can creatively inspire opportunities for our young people to thrive and staff to develop to their highest potential. 

• A non-judgmental approach to working with complex needs young people and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion. 

• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives across work specialisms. 

About SHP:

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment. 

Join us in creating a brighter, more hopeful future for young people in need. Apply now to become a pivotal part of our dynamic Management Team. Together, we'll transform lives and build a stronger community. 

Important Info:

Closing Date: Sunday 30th June at midnight 

Interview Date: Thursday 11th or Friday 12th July at SHP Head Office 

This post will require an Enhanced DBS check to be processed for the successful applicant.

You don’t have to know about Down syndrome. You can learn about Down syndrome, but we need you to know how to nurture the heart of an organisation and its people.

Freelance/self-employed contract for 3 – 4 days per week

£30k - £40k p.a. depending on experience & hours – hours and fee are negotiable

Please see our video on our website (Meet the Team, Current Vacancies) for further details from our Chair, James.

Lead the 17-year-old charity into a brighter future

The role demands quality skills and experience in management, governance, building teams and communities, fundraising and finance – in person and online.

Can you simultaneously be creative, a problem solver, ideas person, developmental, positive leader, supporter, confidante, prudent and adventurous?

We are very keen to hear from you. Please send your CV and a 5 min video explaining who you are and why you suit the role and would like this work. 

The Membership officer will play a key role in ensuring a smooth and successful membership journey for FSC members. This role will be responsible for the oversight and coordination of member activities and events. The role will also contribute to a culture of continual learning through gathering and analysing member feedback and implementing changes as part of FSC’s Monitoring, Evaluation and Learning Framework.

The successful candidate must be able to self-manage projects and tasks to completion. Flexibility, positivity, proactively, independence, drive and a willingness to pitch in as true team-player are essential to success. This role reports to the FSC Executive Director but works closely with other members of the team.

ID: 1209: Toy Appeal Campaign Assistant, External Engagement 

Salary: £25,800 FTE per annum, inclusive of Inner London Weighting, Grade 1 point 10:

Location: Home based & Family Action Head Office, 34 Wharf Road London N1 7GR

Hybrid working - we typically work 2 days a week in the office (wheelchair accessible) and offer the flexibility to work remotely for the rest of the week.

Hours: Full-time, 37 hours per week

Contract: Fixed term contract of 24-weeks - from July 2024 / August 2024 to December 2024 /January 2025

Family Action & the Role’s Impact:

 At Family Action we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We have been building stronger families since 1869 and today we work with more than 60,000 families in over 200 community based services, as well as supporting thousands more through national programmes and grants

Do you want to bring joy to thousands of children this Christmas? Do you love all things Christmassy!  Join our passionate team and make a real difference to the lives of disadvantaged children and families with our Christmas Toy Appeal.

Family Action is looking for an enthusiastic and organised Toy Appeal Campaign Assistant to play a vital role in our annual campaign to deliver over 10,000 toys and gifts to disadvantaged children. This is a fantastic opportunity to launch your career in the charity sector, working alongside experienced staff (both in-person and virtually) from our fundraising and marketing teams, gaining valuable skills and contributing directly to a heartwarming cause. 

Overview of role: 

The Toy Appeal Campaign Assistant plays a vital role in helping to coordinate Family Action’s Christmas Toy Appeal campaign -

· You will liaise with companies, groups, our services and partner charities to ensure the timely delivery of over 10,000 toys and gifts to disadvantaged children and young people

· You will be the first point of contact for the Toy Appeal, responding to enquires from organisations wishing to take part in the appeal, and internal colleagues receiving gifts.

What’s it like working with us?

This role sits within our small but high achieving fundraising team which was Shortlisted for Fundraising Team of the Year 2021 at the Third Sector Awards.  The Team sits within our Directorate of Development and External Affairs, alongside our communications and brand, digital, business development and impact and influencing teams. Our role is to raise voluntary and some statutory funding for Family Action.

In the case of corporate, community and events fundraising, this means a mix of restricted and unrestricted funding. The team is well supported in our work by the Senior Leadership Group and Executive Group (Directors). The Corporate Partnerships team, comprising this role, three Corporate Partnerships Managers, Fundraising Administrator and the Head of Corporate Partnerships. The team works closely with colleagues across brand, communications and digital, with activity integrated into organisation-wide Christmas campaign.

For more details, please see the Job Description & Person Specification.

Benefits*

- an annual paid leave entitlement that commences at 25 working days (pro rata) plus bank holidays

- up to 6% matched-pension contributions

- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

*Please note that some of these benefits are only applicable after 6 months of employment.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

· Closing Date : Wednesday 12th June 2024 at 09:00

· Interviews: w/c 17th June 2024, in-person at Family Action Head Office, N1 7GR

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email Katrina Fritsch: email address can be found on our job advert attachment.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. We particularly welcome ethnically diverse candidates, LGBTQIA+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an interview.

Yes Futures empowers young people to believe in themselves and discover their personal potential.

We are a multi-award winning charity, established in 2012. Our successful programmes have already made a proven difference to the lives of over 3400 young people.

We are ambitious about expanding our impact to many more young people and we are seeking a passionate and driven Programme Manager(s) to join delivery team and help us scale our programmes to more schools.

Programme Manager role

We are now looking for an enthusiastic and committed Programme Manager(s) to join our existing Programme Team in September 2024 on a full or part-time basis (6-month fixed-term with potential to extend).  As a Programme Manager, you will be responsible for managing the Yes Futures programmes in-person, in our partner primary and secondary schools in North London, Essex, Hertfordshire, Bedfordshire & Buckinghamshire.

Main Responsibilities

You will be one of a small team of Programme Managers, dedicated to delivering excellent programmes which make a positive difference to the lives of students.  The main responsibilities of the Programme Manager role are:

Programme delivery

• Responsible for the care and wellbeing of all students in your schools on the programme;
• Communicating with parents where necessary during the programme, by email, letter and telephone;
• Planning and delivering whole-group workshops for students;
• Planning and delivering information and celebration events for students and parents;
• Facilitating the in-person and online volunteer coaching team to deliver student coaching sessions. As well as delivering coaching sessions to students, where required;
• Developing business and charity partnerships for day trips;
• Planning and delivering the day trips included in the programme;
• Supporting the planning and delivery of the Into the Wild and World of Work day trips;
• Implementing discipline procedures, including reporting serious discipline issues;
• Implementing all necessary Health and Safety and Child Protection procedures, including recording and reporting any incidents;
• Ongoing communication with the school and Yes Futures head office regarding student engagement and progress.

Organisation and administration

• School onboarding, including ensuring that dates are planned, students are recruited and parental agreements are returned;
• Planning and organising the logistical elements of the programme (timetables, activities, sessions plans etc) through liaising with Yes Futures head office, school staff, businesses, charitable organisations and the rest of the Coaching team;
• Creation of Risk Assessments, parent letters and programme-related documents for schools;
• Sourcing materials needed for programme sessions, including lunches for trips;
• Assisting with finance and petty cash where required.

Management of volunteer Yes Futures Coaches

• Managing and developing the skills of your Coaching teams (usually 2-6 adults per school);
• Ongoing communication with your Coaching teams, to foster their enthusiasm and commitment;
• Supporting Coach recruitment for future programmes;
• Supporting the planning and delivery of training for Coaches;
• Maintaining accurate and secure records of Coaches’ personal information, absences, sickness and other relevant information.

Evaluation and reporting

• Facilitating the pre-, mid- and end of programme evaluations;
• Oversight and input of key student monitoring data and impact data;
• Debriefing and ongoing feedback collection from schools and Coaches;
• Ensure all work is carried out in an effective and timely manner to support continued high standards of the Yes Futures programmes.

Programme Managers will also be given the opportunity to support with other Head Office functions, including but not limited to:

• Strengthening our strategy, programme design and theory of change;
• Supporting the marketing of Yes Futures to new schools and customers;
• Developing our fundraising strategy through bid writing and other fundraising tasks;
• Establishing relationships with key partner organisations;
• Planning our future Ambassador offer and other pilot programmes.

In addition, as part of our focus on employee development, you will be able to dedicate time to individual personal development opportunities and gain further professional growth through leading working groups in strategic areas in which you are interested.

Benefits to you

Yes Futures is an incredible place to work. In the past two years, we have been awarded places in both the Top 100 Social Enterprises UK and the Escape 100: Best Companies to Escape To. 

This is a unique opportunity to have an incredible impact, by joining our ambitious team at this exciting stage in the charity’s growth. You will have significant ownership over your work, enabling you to thrive and grow your talents in a collaborative environment alongside a supportive, fun team of colleagues.

As well as a generous reward package, we provide:

• 25 days’ holiday + bank holidays, increasing year-on-year to 30 days’ holiday after five years of service.
• Additional 3 days’ volunteering leave, so you can focus on your other charitable passions.
• Workplace pension with employer contribution of 5%.
• Flexible approach to work (remote working and flexibility around core hours 10am-4pm)).
• Generous CPD allowance for professional development and qualifications.

With us, you will make a tangible difference to thousands of young people’s lives. 

Some testimonials from our current employees:

• "Yes Futures is an extremely positive and supportive working environment. All employees are valued and encouraged to contribute across all areas of the charity. My team are so enthusiastic and passionate about the fundamental ethos -  helping to build a positive future for young people." 
• "As well as every day being different, and the work we do being so rewarding, we have a fantastic team of dedicated, intelligent, interesting, passionate people! It's wonderful to be part of it all!" 
• "I work with a supportive team with great passion and energy. We are all so different but share a passion for supporting young people. Our CEO is an inspiration and leads the way with her positivity, drive and enthusiasm."

How to apply

If you would like to apply, please send a CV and cover letter (max 600 words) to applications @ yesfutures. org.  Please quote the role title and your name the subject line (e.g. Programme Manager - ‘Your Name’) by Monday 1 July (9am).

Please include:

• Your motivations for applying
• How your skills and experience meet the person specification for this role
• Your home address/ town or postcode (which should be within the specified region)
• Your preference for full or part-time roles (i.e. days per week)
• If you have access to a vehicle for work (this is not a requirement for the role but helps us effectively plan our school allocations).
• The date from which you are available to start the role

Dates and recruitment timeline

Shortlisted candidates will be invited to a first-stage online interview taking place on 9 & 10 July (invitations will be sent by Friday 5 July at the latest).  Successful candidates will then be invited to an Assessment Centre and Interview taking place on Wednesday 17 July (in-person at our Brixton office in London).  Please keep all these dates free.

Start date

Ideally, we are looking for a Programme Manager to start by late August/ early September in order to provide a comprehensive induction and handover prior to the next delivery cycle in September (though there may be some flexibility to accommodate the right candidate).

Theatres Trust, the national advisory body for theatres, is looking for maternity cover for the General Manager role. This is a 10-month full-time, fixed-term role with the opportunity to potentially extend.

You will bring your experience in project and personnel management, which could come from a range of backgrounds. You will support the overall work of the organisation through effective organisational, operational, project, and event management. This is a key role in the organisation, ensuring that we are well run with effective support processes and systems and supporting or leading the delivery of strategic projects and events. The position will be line-managed by the Director but will have close working relationships across the staff team of 14 and will have line management responsibility for and support from the Administrator.

You will be joining at an exciting time as we deliver Theatres Fit for the Future, our new 3-year strategy. The role offers an opportunity to play a key role in supporting the staff team and trustees within the organisation to deliver on our objectives and make a difference to the UK’s theatres.

We strongly encourage people with disabilities and people who are from ethnically or culturally diverse backgrounds from across the UK to apply as Theatres Trust is keen for the team and its work to be informed by and representative of the diverse communities it serves.

Salary - £42,000-£45,000 (pro rata) dependent on experience, plus generous holiday and pension package.

The role is suitable for job share applications and we can also offer hybrid working options.

Due to certain responsibilities of the role (e.g. emergency key holder and management of services in the office), successful candidates will need to be based within a reasonable distance of our London office. You will be required to attend the office for at least two days each week.

Deadline for applications: Midday Friday 21 June 2024.

Interviews will take place at the Theatres Trust offices on Friday 5 July 2024.

To apply, please download the Application Form and Job Pack from the Trust's website.

Age UK's Telephone Friendship Service is recruiting for Friendship Coordinators to join our growing team!

Loneliness is a major issue that is now widely recognised in society today, particularly amongst older people. By scheduling weekly calls from our trained volunteers, Age UK's National Telephone Friendship Service provides older people with a chance to make a new friend from the comfort of their home.

As a Friendship Coordinator, you will play a vital role in coordinating and supporting the thousands of matches between our members and volunteers across the UK. Whether you are answering emails and calls, ensuring safeguarding measures are upheld or supporting members and volunteers through the onboarding processes, you will be helping to ensure this much needed service reaches those who need it most, in a safe and efficient manner.

Utilising your excellent customer service skills, you will be the first port of call to support our volunteers and older members - so you'll need to be comfortable spending a lot of time on the phone and communicating by email. You'll also need to be passionate about supporting older people and have a good understanding of older people's needs.

This role can either be based at our office in Blackpool, or in Ashburton Devon. We offer a hybrid model of home and office based-working, so you will need to be within a reasonable distance of either the Blackpool or Ashburton office and be willing to travel there regularly. As a guide, the team currently work from the office once or twice a week but please be aware this could increase.

You will work a 35-hour working week, 5 days out of 7 with start and end times between 8am and 6pm. It will include weekend and bank holiday shifts, which will be arranged on a rota basis.

We are looking to recruit highly motivated individuals to join our friendly and supportive Friendship team - if this sounds like you, please apply for immediate consideration.

Age UK internal grade - 8

Must haves:

* Excellent communication skills
* Confident and friendly telephone manner
* A passion for supporting older people
* The ability to work flexibly
* Excellent IT skills including Microsoft Office
* Ability to manage a busy workload
* A commitment to promoting equality and diversity
* Being a positive team player.

Great to haves
* An understanding of older people's issues
* Experience supporting volunteers
* Knowledge of safeguarding issues
* Experience of working with older people over the phone
* An understanding of mental health issues.

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

Early applications are encouraged, we reserve the right to close this vacancy at any time should suitable candidates be found.

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Working within our Global Support Team, this role is responsible for liaising with parkrunners, event teams, ambassadors, and staff in order to either provide second line support or direct queries to relevant colleagues across the business. Utilising our internal systems to ensure that information is up to date and accurate, and that our general support process is of a high standard, the holder of this role will be required to develop detailed knowledge of specific areas.

Job Description – Operations Manager
IcFEM Dreamland Mission is a Christian charity set up to help fund and support the work of IcFEM in
Kenya. We had been running for almost 20 years with volunteers
running a home-based UK office. Three years ago we employed staff in the UK for the first time. We
currently have income of £350k- £400k a year depending on the projects running. IcFEM Kenya is a
locally run organisation based at Kimilili in Western Kenya. IcFEM Kenya runs community projects as
well as a school and hospital. The past five years has seen our work grow significantly, including the
school and hospital which have developed into large institutions that are valued by the community
in Kimilili and fit well into the local government set up.
We are looking for an individual who is ambitious to see our ministry grow and is experienced at
blending trust in God with human endeavour.
We are seeking an Operations Manager who has experience of the charity sector and is prepared to
be flexible and adaptable to the needs of this small charity. There is the potential for flexibility within
this role and we would be willing to discuss a variation in hours worked. Some occasional evening or
weekend work will be needed, and occasional travel to Kenya is an important part of the role,
particularly to build relationships with the Kenyan team.

Operations manager
Full-Time: 37.5 hours a week or part time/job share considered.
Flexible working available
Work from home
Salary: £30,000-£40,000 PA (Based on experience)
Annual Leave: 25 days PA plus Bank holidays and your birthday if it falls on a weekday. The office
will shut 25th December -1st January and these days will not be counted as part of your leave
entitlement.
Accountable: Chair of Trustees, Treasurer and Secretary
Contract: Permanent (6-month probation)
Handover period: During the probation period some work currently undertaken by Trustees will be
handed over to the post holder. Upon successful completion of the probationary period the post
holder will report to the Chair of Trustees.
Job description

Governance and legal compliance
➢ Review and keep updated UK policy and procedure documentation, writing new policies
where necessary to encompass latest regulations
➢ Regularly review the Safeguarding policy, and risk assessment, with the Trustee who leads
on safeguarding
➢ Work with the Treasurer and Secretary to ensure compliance and deadlines for Charity
Commission
➢ Review “new volunteer” and “new staff member” packs to ensure they meet the legal
requirement of the Charity Commission and all data protection policies
➢ Ensure all staff and volunteers hold correct documentation such as DBS certificates
➢ Ensure compliance with all regulatory authorities and regularly report on these to the
Trustees
➢ Maintain up to date knowledge of Charity policy and procedures

Finance and administration
➢ Manage the charity income and donations, including processing of cheques, bank transfers
and donor management system to acknowledge donations
➢ Grow the number of individuals and churches in the UK who support this charity
➢ Develop and manage donor relationships.
➢ Maintain and develop appropriate financial policies
➢ Manage income from giving sites such as Just Giving, Virgin Giving and PayPal
➢ Manage designated project funds and other finance tasks
➢ Oversee the marketing and communication role to promote the charity
➢ Line manages the Operations Assistant
Project management
➢ Alongside the Operations Assistant, and working closely with the Kenya team, continue to
manage the school sponsorship scheme for IcFEM DEC primary school
➢ Alongside the Kenyan team grow and develop the secondary school sponsorship scheme
➢ Alongside the hospital staff, co-ordinate the UK funded DMH hospital projects including
reports and stories from Kenya
➢ Present own ideas for projects and start to take ownership of new projects
➢ Work with donors including churches to develop current and new projects
➢ Represent the charity externally and strengthen partnerships with all relevant stakeholders
➢ Manage the UK end of Community based projects (e.g. Tree Growing and Bee’s & Honey)
including communications, funding, donor and partner management
➢ Monitoring and evaluation
➢ Set up and manage a monitoring and evaluation system for all UK-funded projects
➢ Provide regular feedback to relevant Trustees or Volunteers who are partners on specific
projects and once a quarter feedback to Trustees meetings
General administration and IT
➢ Oversee regular updates to the website, and social media
➢ Manage enquires both on the telephone and via email
➢ Co-ordinate volunteers both in the UK and those wishing to visit Kenya
➢ Co-ordinate the office including annual leave and day to day planning
➢ Assist Trustees with other administrative matters
Person specification
We are seeking a servant-hearted, emotionally intelligent, self-aware and authentic individual who is
outward looking, a good communicator, level headed and tenacious.
Required experience
➢ Have had extensive experience of the charity sector
➢ Book-keeping, banking or other finance skills and/or experience
➢ Experience of managing teams including volunteers
➢ Proven track record of being a team player
➢ Proven track record of managing charity offices and projects
➢ Experience of working with the highest levels of discretion, integrity and honesty.
Desirable experience
➢ Experience of working in East Africa
➢ Experience of using Beacon Donor Manager, and Xero finance manager systems, and if not
willing to learn
➢ Experience of managing online donor platforms
➢ Experience of website management
➢ Educated to degree level in relevant area or relevant professional qualifications
➢ Fundraising experience
➢ Experience of marketing in a charity setting
➢ Experience of working with volunteers
Required skills and abilities
➢ Able to work with minimal supervision
➢ Good relationship management skills
➢ Have tact and diplomacy skills
➢ Excellent written and verbal communication, marketing and PR skills
➢ Have excellent IT skills including Excel and the ability to learn website management
➢ Highly organised, able to manage multiple tasks at once and under pressure, and adept at
building good relationships
➢ Able to foster a culture of innovation and initiative-taking, creating a ‘can do’ atmosphere
that values everyone’s contribution and coaches out the best in the team.

Desirable knowledge
➢ Be up to date with charity law and have experience of coordinating policy and procedures
➢ Educated at least to A level or equivalent with GCSE passes English and Maths
➢ Knowledge of charity governance and developing new policies for growing charities
Personal qualities
➢ An active Christian faith with an openness to engage in devotions in the office
➢ Willing to work with ethos of a Christian Mission including partaking in prayer meetings and
church meetings
➢ Model professionalism and a passion for excellence.
➢ Willing to be flexible and work some evenings
➢ Comfortable lone working or with only one colleague
➢ Be willing to travel to Kenya when required
This job has an occupational requirement under Schedule 9 of the Equality Act 2010 to be held by an
active, practising Christian who assents to our Statement of Faith. 

Age UK's Telephone Friendship Service is recruiting for Friendship Coordinators to join our growing team!

Loneliness is a major issue that is now widely recognised in society today, particularly amongst older people. By scheduling weekly calls from our trained volunteers, Age UK's National Telephone Friendship Service provides older people with a chance to make a new friend from the comfort of their home.

As a Friendship Coordinator, you will play a vital role in coordinating and supporting the thousands of matches between our members and volunteers across the UK. Whether you are answering emails and calls, ensuring safeguarding measures are upheld or supporting members and volunteers through the onboarding processes, you will be helping to ensure this much needed service reaches those who need it most, in a safe and efficient manner.

Utilising your excellent customer service skills, you will be the first port of call to support our volunteers and older members - so you'll need to be comfortable spending a lot of time on the phone and communicating by email. You'll also need to be passionate about supporting older people and have a good understanding of older people's needs.

This role can either be based at our office in Blackpool, or in Ashburton Devon. We offer a hybrid model of home and office based-working, so you will need to be within a reasonable distance of either the Blackpool or Ashburton office and be willing to travel there regularly. As a guide, the team currently work from the office once or twice a week but please be aware this could increase.

You will work a 35-hour working week, 5 days out of 7 with start and end times between 8am and 6pm. It will include weekend and bank holiday shifts, which will be arranged on a rota basis.

We are looking to recruit highly motivated individuals to join our friendly and supportive Friendship team - if this sounds like you, please apply for immediate consideration.

Age UK internal grade - 8

Must haves:

* Excellent communication skills
* Confident and friendly telephone manner
* A passion for supporting older people
* The ability to work flexibly
* Excellent IT skills including Microsoft Office
* Ability to manage a busy workload
* A commitment to promoting equality and diversity
* Being a positive team player.

Great to haves
* An understanding of older people's issues
* Experience supporting volunteers
* Knowledge of safeguarding issues
* Experience of working with older people over the phone
* An understanding of mental health issues.

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

Early applications are encouraged, we reserve the right to close this vacancy at any time should suitable candidates be found.

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

We are looking for an enthusiastic and experienced Project Manager with drive, intellectual curiosity, and excellent communication skills to join our small but dynamic Programme Management Office (PMO). The Project Manager will co-ordinate delivery of a small portfolio of projects within the Agile framework and will need to overcome challenges, escalate issues and risks and drive momentum. The role holder will need to be prepared to ‘roll up their sleeves’ and get stuck in!

The role holder will also support the Head of PMO and Operations Optimisation with PMO management, including timely, high-quality reporting (internally and to trustees) and tracking key performance indicators.

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:
Active membership of local church congregation.
An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

• Salary: £34,250 – 37,500 gross per annum at 1.0 FTE

• Working pattern: 1.0 FTE  (37.5 hrs per week), or 0.9 or 0.8 FTE. Flexible working requests will be considered.

• Contract: Permanent with a 6 months probationary period

• Team: Operations Team

• Location: This role can be office-based or hybrid, with at least two days each week in the office. The ability to attend some ad hoc events and meetings around London is required too. 

• Reporting to: Head of Operations & People

Safe Passage International (SPI) is recruiting an International Operations Manager to support continuing and sustainable growth in our ground-breaking work to ensure that safe routes to sanctuary exist for all people seeking asylum and that their right to protection is upheld.

You will join a dynamic Operations Team that works hard to ensure seamless operations that empower field and front-line staff to achieve the highest impact possible for the people we work with. The team’s responsibilities include people management, compliance, governance, participation, safeguarding, systems, MEAL, wellbeing, diversity, representation, and inclusion. We work across all SPI entities in the UK, Greece, and France, as well as projects operating in other locations, including Poland.

At present, the team comprises a Head of Operations & People, International Safeguarding & Protection Manager, International Operations & MEAL Manager, Youth Campaigns and Participation Manager, International Operations Coordinator and Operations Assistant.

The International Operations Manager will have a primary focus on day-to-day operations and human resources management. We are looking for a values-led operations professional, who is innovative and flexible in their approach to ensure the internal infrastructure of the organisation is equitable and tailored to the people we work with.

This is an exciting time to join a growing team as we respond to significant growth in SPI’s work across all international locations.

We value equity and diversity in our organisation and are striving to build a workforce reflective of the communities we work with. We encourage applications from people of all ethnicities, working ages, genders, sex, sexual orientations, faiths (or non), marital status (or non), and pregnancy status. We also have full flexible working policies to support people with disabilities and caring responsibilities. People with refugee or asylum-seeking backgrounds are experts by experience and are particularly encouraged to apply.

As a refugee charity, we offer a guaranteed interview for people with direct lived experience of seeking asylum who meet most of the essential criteria outlined in the Person Specification. If you have first-hand experience of applying for asylum in any country, please let us know in your application. We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to.

If you are excited by this role and working at Safe Passage but do not have all the experience you think is needed, we would encourage you to apply anyway and reach out for an informal chat beforehand to discuss why you would like to apply for the role and what skills or experiences you think are relevant.

If you would like to arrange this, please visit our our website for more information on contact details. 

How do I apply?

Please read the full Job Description & Person Specification and our ‘How to Apply Guide’ below.

The ‘How to Apply Guide’ asks candidates to submit a CV and Cover Letter answering four specific questions linked to the Person Specification. Applications can be submitted via email in written form or as digital audio or video files.

Closing date: Sunday 23rd June 2024 at 11.59 pm.

Title: Head of Operations

Contract type: Fixed term, maternity cover (July 2024 – May 2025) 

Hours: 0.8 FTE (4 days per week) 

Salary: £46,400 (£58,000 FTE) 

Reports to: CEO 

Manages: Studio Managers (Bloomsbury & Deptford), Events and Venue Coordinator, Event Manager (freelance), Youth and Community Producer (freelance) 

MAIN PURPOSE OF THE JOB: 

As a key member of the leadership team, the Head of Operations (HOO) plays a vital role in the development and delivery of Cockpit’s strategic plan, working closely with the Chief Executive. The HOO will ensure operational excellence, site optimisation in Bloomsbury and Deptford and lead on property strategy. The role encompasses oversight of the maker community, management of IT systems, leading on HR and responsibility for health and safety compliance.

This role would suit an entrepreneurial self-starter with demonstrable experience in property and building management, project management, budget and fiscal control, HR and team management. Knowledge of planning, business and charity financing, leasehold and landlord-tenant legislation is desirable.  The role requires strong negotiation skills and the ability to exert influence and maintain critical relationships. It requires a keen focus on delivery and detail as well as the ability to retain big picture perspectives.  Exemplary communication skills and the ability to manage multiple priorities are essential. 

MAIN DUTIES: 

1 PROPERTY AND BUILDING MANAGEMENT 

Cockpit has two sites in Deptford and Bloomsbury. At each site, a Studio Manager has responsibility for the day-to-day running of the sites and liaison with makers.  The Studio Managers will report to the HOO who will coordinate, plan and/or oversee all the practical management of the buildings including repairs and maintenance; alterations and refurbishments; space allocations and use of space; health and safety; tenant/maker welfare/support etc. 

The HOO will manage the Studio complexes to ensure they meet the requirements of the charity and resident makers while ensuring commercial optimisation.

The HOO will ensure efficient use of space and consider charitable and commercial objectives when setting prices and rates to ensure a balanced outcome.  The HOO is responsible for ensuring compliance on all aspects of Health and Safety, insurance and risk assessment. 

The HOO is responsible for project managing all future real estate projects from inception to completion. They will ensure that sufficient resources, budgets and expertise are in place for such projects. The HOO will sit on Cockpit’s Property Committee. 

2 LEASES, INSURANCE, LEGAL, RATES AND LA 

With oversight from the CEO and Board, and relevant legal advice, the HOO will manage leasehold negotiations with Cockpit’s landlord, Camden Council.  The HOO will report on such matters to the Property committee of the Board.

Working with the CEO, the HOO will manage licences issued to studio holders developing pricing structures and documentation that reflect Cockpits charitable aims and commercial objectives. 

Working with the CEO, the HOO will set hire rates, rentals and other pricing related to Cockpits spaces and services in line with Cockpit’s charitable aims and commercial objectives. They will be responsible for issuing associated contracts and licences. 

The HOO will oversee all insurance requirements and ensure that terms required are met.  The HOO will oversee legal compliance issues in collaboration with the CEO and as directed. 

The HOO will maintain good relationships with Local Authorities and be responsible for monitoring and overseeing all rates or other levies in relation to the buildings or the charity itself. 

3 COMMERCIAL EVOLUTION AND PROJECTS  

The HOO will take an active leadership role in developing and delivering commercial opportunities for the charity in line with its charitable objectives and the strategic plan.  The HOO will lead on the strategy for development of space and venue hire, tours, better utilisation of space, and AV studio hire. The HOO will evaluate commercial opportunities/risks and will manage the delivery and ultimate running of such spaces. 

The HOO will also oversee the successful delivery and oversight of the cafe operator in Deptford.

4 LIVE EVENTS  

The HOO will actively contribute to the creative development of Cockpit events, including but not limited to Open Studios. They will be responsible for the operational planning and timely delivery of the events including budget management. The Event Manager and Events Coordinator will report into the HOO on all relevant events.

The HOO will be responsible for ensuring there is clear post event reporting from all departments, and that this is tracked year on year to ensure it informs future strategy, budgets and investment.

5 YOUTH AND COMMUNITY 

Working with the CEO, HOO is responsible for overseeing Cockpit’s Youth and Community activities. They will be responsible for the recruitment and management of the producer, as well as overseeing budgets. The HOO will oversee the programming of any Youth & Community activities across the year and ensure these are aligned to the charities objectives and are properly funded. They will work closely with the Head of Development and Youth and Community Producer to ensure Cockpit targets the correct funding bids and works with the correct partners to deliver impactful programmes in a cost-effective manner. 

6 IT and DATA MANAGEMENT 

The HOO is responsible for managing Cockpit’s external IT consultant to ensure that all hardware and software bought and used by the charity is up-to-date, efficient, cost effective, secure and suitable for the charity’s activities. 

The HOO is responsible for overseeing all software and digital upgrades including but not limited to the charity’s CRM, cloud-based services and future automation.

7 DATA AND GDPR 

The HOO will play a central role in the planning and correct implementation of any data programme for Cockpit. This will be in close collaboration with the Head of Marketing and Digital and the CEO.

The HOO is responsible for GDPR for Cockpit and will take on responsibility for compliance and other copyright or legal practices in relation to safe data management, firewall implementation, working closely with the Head of Marketing and Digital on these matters.

8 COMPLIANCE, RISK REGISTER, HANDBOOKS, HR 

The HOO has line management responsibility for the Deptford and Bloomsbury Studio Managers, Events and Venue Coordinator, Event Manager, Youth and Community Producer and overall responsibility for Cockpit’s HR function. 

The HOO will take responsibility for ensuring compliant staff practices in relation to up-to-date staff contracts, health and safety, maternity and all other relevant HR matters.  In association with the CEO and Financial Controller, the HOO will manage and record annual leave. 

The HOO will work with the Studio Managers to ensure good Maker welfare and be responsible for policies that result in positive outcomes in relation to the Cockpit community. 
 

The HOO will liaise with the CEO and advise on risks in the HR area and will sit on the People Committee of Cockpit.

The HOO will evaluate when HR risk requires external advice and will agree any necessary actions with CEO. 

The HOO will be responsible for the Staff Handbook, The Trustee Handbook, Maker Welcome Pack/Handbooks and all relevant compliance materials for updating and circulation, including all company policies.

Working with the CEO, the HOO will manage the Risk Register and update the Board in a timely manner on any pertinent and impending changes to that with the potential to impact the charity. The HOO will be a member of the Finance, Audit and Risk Committee (FARCo) of Cockpit.

The HOO will take on responsibility for recruitment practices and onboarding activities for new employees, contractors and trustees. 

The HOO will oversee the performance review process, coordinate staff training and be responsible for the training budget. 

9 DIVERSITY AND INCLUSION 

In conjunction with the CEO, the HOO will oversee and implement policies that foster and reflect the charity’s commitment to diversity and inclusion.  This may include managing new and existing initiatives, updating policies and undertaking formal reviews.  The HOO will champion Cockpit’s diversity objectives at the Board’s People Committee (PeCo). 

10 COMMITTEES AND BOARD 

The HOO will provide a support role to the CEO on preparation of Board papers and reports.  The HOO will coordinate committee meeting dates and circulate them to the members appropriately, with administrative support.  The HOO will oversee the minutes for all meetings, working with an external minute taker. The HOO may maintain activity lists and will work with the CEO and the Board of Trustees to ensure exceptional Governance.

11 CEO DEPUTISATION  

The HOO will support the CEO as needed and may, on occasion, be asked to provide support to the Board of Trustees and the Chair. 

PERSON SPECIFICATION 

Essential knowledge, skills and experience 

• Substantial experience in a similar role with senior responsibility for all aspects of operations 

• Sound expertise in property management and building management

• Excellent organisational skills including effective planning, prioritisation, risk management, and reporting

• Good financial management skills: budget setting, control, monitoring and resource management 

• Events management skills and experience 

• Experience of negotiating with, contracting and managing external suppliers to ensure high quality delivery 

• High-level people management skills, experience of managing a team, and knowledge of sound HR practices 

• Experience of working in a charity or social enterprise and working with a Board of Trustees 

• Strong written and verbal communication skills 

Desirable knowledge, skills and experience 
 

• Knowledge or experience of craft, design, fashion and/or the wider creative industries 

• Experience of building commercial or community/creative partnerships 

• Experience or knowledge of fundraising

Essential qualities and attributes 

• Demonstrable commitment to equality, diversity and inclusion

• Entrepreneurial and solution-focused, with the ability to approach issues both flexibly and with creativity

• First-class attention to detail and high standards of professional conduct 

• Customer-focused, empathic approach, able to communicate and build professional relationships with a wide variety of people and to adapt delivery style as appropriate. 

• Affinity with Cockpit’s mission and values as a leading UK social enterprise enabling creative people to succeed.

• Self-starter with an ability to work positively as part of a small team

Applications due by: Midnight, 30th June 2024 

First Interviews (online): Tuesday 9th July 2024 

Second Interviews (in-person): Monday 15th July 2024