Permanent Operations Jobs

ABOUT THE ROLE

We are hiring a Mental Health Floating Support Coordinator to support our Luton Service which delivers support to individuals living within the community who have support needs pertaining to their mental health and wellbeing. The service works alongside statutory services, with the aim of moving people on to independent living within two years. You will empower and motivate our residents and participants to achieve their personal goals and gain greater independence, which enables them to reintegrate into the community and lead fulfilling lives. The support offered is tailored to the individual needs of the participants and residents through a recovery based model.

Who is the service for & what is it funded/ accessed to deliver?

• Men and women, aged 18+
• Our clients have a primary mental health need, including complex needs and dual diagnosis

All our clients have a personalised support plans and proactive support work, to engage them with the opportunities available to them to live independently in the community, develop their social skills and independent living skills. We work with clients to improve their health and wellbeing, including supporting people to manage their mental health condition and crisis prevention.

Shift Pattern: 37.5 hours per week, Monday to Friday 09:00 - 17:00 

Benefits, including Non-Contractual Perks

• 25 days annual leave, increasing with length of service
• Training and Development including access to courses, upskilling, and progression plans
• Medicash including discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
• Employee Assistance Programme including counselling
• Reflect Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Life Assurance Scheme
• Cycle to work scheme
• Annual Staff Awards

If you have the passion, creativity, and tenacity to make a real difference to people’s lives, challenge stigma and make our communities safer, we would love to hear from you!

ABOUT YOU

We’re looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people’s lives!
We are looking for a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships.

OVERVIEW OF KEY RESPONSIBILITIES

• Act as a key worker and/or link worker and contribute to the development of support plans, risk assessments and subsequent reviews.
• Provide advice, information and guidance to residents and participants.
• Explore the most appropriate methods and resources for meeting activity needs, including group events and individual sessions, using internal and external sources.
• Participate in, and encourage residents and participants to participate in the running and development of projects, social enterprise initiatives, training, volunteering or work experience.
• Develop and sustain therapeutic relationships, providing practical and emotional support to ensure they are always treated with respect and dignity.
• Support our residents and participants with the relevant skills, experience, networks, and training to prepare them for resettlement into semi/independent living.
• Identify resident activity needs and wishes through assessments, observations, and discussions.
• Recognise signs of deteriorating mental health and initiate appropriate interventions to prevent a crisis.
• Develop and maintain strong relationships with internal and external persons and agencies.
• Administration duties will vary.

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. 

KEY CRITERIA

What we are looking for:

• IT Proficiency, ability to learn new software programs, basic Microsoft experience is required
• Experience of working with people of complex backgrounds, including in the criminal justice field, mental health, and/or substance misuse or a good understanding of the sector
• Understanding of the housing and social needs of people with multiple and complex needs
• Able to influence and negotiate positive outcomes with others

What we would like, but not essential:

• Appropriate qualification: NVQ/Diploma Level 2 in Health & Social Care/Community Justice, or professional equivalent
• Experience of providing housing support and a practical assistance within a residential or outreach support role
• Experience creating co-produced support plans and providing appropriate interventions for service user and liaising with other professionals

Further details of the responsibilities and key criteria can be found in the JDPS attached.

WORKING FOR US

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Our Values

Ambition – Eager to succeed and to accomplish as much as possible for our people

Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential

Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff

Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Mental Health | Support Worker | Recovery Worker | Luton | Bedfordshire | Jobs | Support Coordinator | NHS

Our vision is for an environmentally engaged society with stronger connections to nature.  

Our mission is to improve life chances of children and young people through a range of Outdoor Learning experiences, enabling them to learn from nature, empowering them to have a positive impact on the environment. We do this through grant support, direct delivery, research and advocacy.

As the HR Coordinator you'll play a key role in modernising our HR function, ensuring effortless people processes to support everyone in using their time and energy where it matters. Pro-actively supporting processes from recruitment to training to development and beyond, you'll be part of the driving force behind a positive workplace culture, empowering The Ernest Cook Trust team to thrive.

The Role 

In this new role of HR Coordinator you'll work directly with the HR Manager,operating at the centre of our people operations. Working closely with our diverse teams across the Trust and external partners,you’ll ensure a seamless HR experience. 

You'll enjoy significant autonomy while receiving full support from the HR Manager, having the freedom to grow and develop in this generalist HR position. There will be many opportunities for expanding your knowledge through on-the-job learning, coaching, and formal training in our growing organisation.

Key Accountabilities:

• Own the recruitment journey, from working with hiring managers in the crafting of job descriptions and compelling job adverts to welcoming new starters on board
• Get into the details of the employee life-cycle; onboarding, offboarding and everything in-between, making sure everyone feels valued and supported from day one
• Strive for continuous improvement in our HR processes and maintaining accurate records, ensuring compliance with the latest regulations
• Be involved in the development, implementation and management of supportive and user-friendly policies and procedures that are aligned with our values
• Coordinating online and face-to-face training for mandatory courses and skills development
• Alongside the HR Manager, you’ll be the go-to for colleague queries, providing guidance with consideration and confidentiality
• Supporting the HR Manager with strategic projects and programmes, including relevant HR process development

Main priorities

• Streamline our recruitment process for efficiency and cost-effectiveness, with candidate experience in mind
• Maintain accurate HR documentation, keeping everything up-to-date and in line with our standards, supporting the free-flow of information where appropriate
• Resolve employee issues with speed and compassion, keeping our colleagues happy
• Support equity and fair treatment in all HR communications and practices

Person Specification:
Specific Requirements 

• Qualification or relevant experience in HR or related field
• Confident communication and interpersonal skills, with the ability to address sensitive issues with tact and empathy
• Excellent organisational skills with the ability to adapt to ever-changing HR priorities
• Understanding of GDPR and implications of data collection and retention

Skills and Knowledge 

• Collaborative, with a confident and considered approach to problem-solving
• Detail-oriented with a talent for juggling multiple tasks
• Fluent in MS Office and familiar with HR information systems
• Flexibility to adapt and respond positively to change
• Knowledgeable about HR principles and basic employment law 

ABOUT US
As a landowning educational charity, the Trust is uniquely placed to share its woodlands, farms and natural habitats to inspire a greater love and understanding of the natural world, farming and sustainability. We do this for children, young people, their families and communities, particularly those who face barriers to accessing and participating in the outdoors.

We are part of an impressive community of networks and organisations across the UK, working to help create a more environmentally engaged society. Our work is increasingly done in collaborations and partnerships with like-minded organisations, particularly with our funding partners, whose contribution significantly boosts the scale and reach of our work. 

OUR PEOPLE STRATEGY                                                                                                                                                      At the heart of the Trust’s vision lies a commitment to cultivating a workplace where every individual thrives. Our People Strategy, a comprehensive roadmap blending our organisational goals, values, and objectives with the needs and aspirations of our workforce, serves as our guiding light towards this vision.

Through a meticulous process of data collection, feedback and analysis, we have pinpointed the following crucial areas of emphasis:

• Pay, Benefits, and Recognition
• Communications and Collaboration
• Decision-making
• Utilising Skills and Potential
• Equality and Diversity
• Environmental Impact
   

To address these areas effectively, we have devised a series of targeted actions, these initiatives form the backbone of our People Strategy, guiding us towards a workplace where every individual is empowered, valued, and motivated.
 

OUR VALUES                                                                                                                                                                        The unique spirit of The Ernest Cook Trust is best expressed through our values:

Cultivating Connections

At the heart of our work lies the belief that meaningful and lasting change happens through the cultivation of connections. We value the relationships we build with the people and communities we serve, as well as each other and the partnerships we form with like-minded organisations. We understand that these connections create the conditions for people and places to flourish.

Freedom to Try
We embrace a culture of innovation and resilience, where both our team members and the individuals we serve have the freedom to try new things. This value encourages a dynamic and adaptable approach, nurturing trust and courage in ourselves and others.

Progressive Stewardship
We believe in responsible, forward-thinking management of our outdoor resources, as places where diversity can thrive. By actively caring for the environment, we ensure that the beauty and benefits of the outdoors are accessible to all, changing lives through individual and shared positive experiences.

Examples of our values in this role

Cultivating Connections

• Be the friendly face that welcomes new colleagues and fosters a sense of belonging. Build strong relationships with our internal and external stakeholders.

Freedom to Try 

• Encourage open communication and embrace innovation as we continuously improve and grow together in our systems and processes.

Progressive Stewardship 

• Implement sustainable HR practices and source talent that shares our commitment to making a positive impact. 

Benefits                                                                                                                                                                                 Join our growing team at the Trust for a friendly and rewarding experience. We offer competitive salaries, a range of benefits plus a training budget for your personal growth.

We currently have around 47 members of staff based either at our Gloucestershire Head Office, across our UK landholdings and in our regional hubs (Gloucestershire, Cumbria/Lancashire, Leicestershire) or working hybridly.

Enjoy our generous benefits:
· 10% employer pension contribution (5% from employees)
· 27 days annual leave, plus statutory holidays
· Life Assurance
· Access to Employee Assistance Programme, providing
  24/7 support for health, mental wellbeing, and more
· Dynamic, creative, and welcoming work environment

Working for us will involve wellies, because we firmly believe that everything is better outdoors!

How to Apply
Please upload your completed CV and Cover Letter to the link listed on the job description on our Website 
(If you need to provide your application in a different format or need any further support, please contact HR)

Closing Date
Wednesday 29 May 2024 at 17:00

1st Interviews
Thursday 6 June 2024 at The Ernest Cook Trust Head Office, Fairford, Gloucestershire GL7 4JH.

What3words: https://w3w.co/otters.laying.campus

2nd Interviews
Wednesday 12 June 2024 at The Ernest Cook Trust Head Office, Fairford, Gloucestershire GL7 4JH.

What3words: https://w3w.co/otters.laying.campus

We look forward to hearing from you.

Equity, Diversity and Inclusion
Embracing diversity is an essential part of the work of The Ernest Cook Trust. We are committed to treating everyone as a unique individual, fairly and with respect, irrespective of race, disability, age, gender, marital status, sexual orientation, or religion. We are committed to ensuring equality, respect, and safety for all, and prioritising the wellbeing of the children, young people and vulnerable adults we support. Our safeguarding policy can be found here.

The appointment will be subject to satisfactory background checks including Disclosure and Barring Service and relevant online searches to comply with best practices in Safeguarding, and proof of the right to work in the UK.

Leaders in Community (LiC) is an award-winning youth-led organisation with over 15 years' experience in delivering youth leadership and youth social action campaigns, supporting local young people challenge and overcome inequalities and barriers to progression.

As the Partnerships and Services Manager, you will report directly to the CEO and as such will be a member of the leadership team, to deliver Leaders in Community’s (LiC) work to empower young people and communities to improve quality of life and build a sustainable future in line with the Charity’s vision and mission. Working alongside the leadership team, you will oversee, and capacity build the services being delivered in our vibrant community centre, which is located in the historic East End of London.

Who we are

The problem - On average, 160 young people are excluded from school each week. Once excluded, prospects for these young people are bleak, with only 4% achieving good GCSE grades, and 67% entering sustained education, employment or training compared to 96% of their non-excluded peers. This can be a pipeline to prison, with concerning statistics showing 63% of prisoners having been excluded from school.

Our mission - To ensure that young people who have been excluded from school are not excluded from society.

Who we serve - We support the hardest to reach young people in the most disadvantaged communities, each of whom are most at risk of experiencing school exclusion or are at risk of being excluded. Young people who are eligible for free school meals are 4x more likely to get excluded, along with black Caribbean boys. Young people with special educational needs are also six times as likely to be excluded as their peers.

Our work - We work in a number of different settings both during term time and after school. Our coaches lead small groups of 8-10 young people, using sport as a hook and mentorship as an anchor to develop their soft skills, as well as improve their physical & mental wellbeing. This, coupled with exposure to the work place through Career Taster Days, raises their aspirations and puts young people in a better position to enter sustained education, employment or training (EET) when they leave school.

Role Overview

Salary – £23,500 to £25,000 (pro rata if part time)

Workplace – Various, daily travel to our delivery sites with some home working

Hours – Up to full time 37.5 hours (we are open to requests for part time and full time working)

Start – August

We are looking for people to join our team across England and Wales in Newcastle, Liverpool, Birmingham, Wolverhampton, Cardiff, Luton, Milton Keynes, London.

We are recruiting Youth Workers across our delivery locations in England and Wales to join our squad in August for the new academic year. This is a frontline role where you will spend the majority of your time working with young people, building relationships with them and delivering our full programme of activities which includes rugby based activity sessions, employability workshops, career taster days and more.

You will be working with some of the hardest to reach young people who are most at risk of exclusion, in small groups of 8-10. We use rugby as a hook and mentorship as an anchor, using our four cornerstones (developing life skills, raising aspirations, improving physical wellbeing, focus on mental wellbeing) to develop young people throughout their time with us. We enable young people to be in a better position to enter sustained education, employment or training (EET) when they leave school. 

The delivery team always work in pairs, running our interventions across a variety of settings (including mainstream schools, Pupil Referral Units, Alternative Provisions, SEN schools, Youth Offenders Institutes, community centres and rugby clubs) working in the school timetable and between 3-7pm. While delivering our interventions is a big part of the job, you will also be responsible for supporting the team to ensure the successful collection of data, managing school relationships and delivering on partnership projects.

You do not need to be a rugby fanatic for this role, but you do need to be passionate about social mobility of the excluded. We are looking for someone with a youth work, teaching, mentoring or sports coaching background to help strengthen our team as we work towards our forward strategy. 

We are also adversiting for a Lead Youth Worker, Lead Coach and Delivery Lead. See our website for all job vacancies. 

Who we are

The problem - On average, 160 young people are excluded from school each week. Once excluded, prospects for these young people are bleak, with only 4% achieving good GCSE grades, and 67% entering sustained education, employment or training compared to 96% of their non-excluded peers. This can be a pipeline to prison, with concerning statistics showing 63% of prisoners having been excluded from school.

Our mission - To ensure that young people who have been excluded from school are not excluded from society.

Who we serve - We support the hardest to reach young people in the most disadvantaged communities, each of whom are most at risk of experiencing school exclusion or are at risk of being excluded. Young people who are eligible for free school meals are 4x more likely to get excluded, along with black Caribbean boys. Young people with special educational needs are also six times as likely to be excluded as their peers.

Our work - We work in a number of different settings both during term time and after school. Our coaches lead small groups of 8-10 young people, using sport as a hook and mentorship as an anchor to develop their soft skills, as well as improve their physical & mental wellbeing. This, coupled with exposure to the work place through Career Taster Days, raises their aspirations and puts young people in a better position to enter sustained education, employment or training (EET) when they leave school.

Role Overview

Salary – £23,500 to £25,000 (pro rata if part time)

Workplace – Various, daily travel to our delivery sites with some home working

Hours – Up to full time 37.5 hours (we are open to requests for part time and full time working)

Start – August

We are looking for people to join our team across England and Wales in Newcastle, Liverpool, Birmingham, Wolverhampton, Cardiff, Luton, Milton Keynes, London.

We are recruiting Youth Workers across our delivery locations in England and Wales to join our squad in August for the new academic year. This is a frontline role where you will spend the majority of your time working with young people, building relationships with them and delivering our full programme of activities which includes rugby based activity sessions, employability workshops, career taster days and more.

You will be working with some of the hardest to reach young people who are most at risk of exclusion, in small groups of 8-10. We use rugby as a hook and mentorship as an anchor, using our four cornerstones (developing life skills, raising aspirations, improving physical wellbeing, focus on mental wellbeing) to develop young people throughout their time with us. We enable young people to be in a better position to enter sustained education, employment or training (EET) when they leave school. 

The delivery team always work in pairs, running our interventions across a variety of settings (including mainstream schools, Pupil Referral Units, Alternative Provisions, SEN schools, Youth Offenders Institutes, community centres and rugby clubs) working in the school timetable and between 3-7pm. While delivering our interventions is a big part of the job, you will also be responsible for supporting the team to ensure the successful collection of data, managing school relationships and delivering on partnership projects.

You do not need to be a rugby fanatic for this role, but you do need to be passionate about social mobility of the excluded. We are looking for someone with a youth work, teaching, mentoring or sports coaching background to help strengthen our team as we work towards our forward strategy. 

We are also adversiting for a Lead Youth Worker, Lead Coach and Delivery Lead. See our website for all job vacancies. 

Who we are

The problem - On average, 160 young people are excluded from school each week. Once excluded, prospects for these young people are bleak, with only 4% achieving good GCSE grades, and 67% entering sustained education, employment or training compared to 96% of their non-excluded peers. This can be a pipeline to prison, with concerning statistics showing 63% of prisoners having been excluded from school.

Our mission - To ensure that young people who have been excluded from school are not excluded from society.

Who we serve - We support the hardest to reach young people in the most disadvantaged communities, each of whom are most at risk of experiencing school exclusion or are at risk of being excluded. Young people who are eligible for free school meals are 4x more likely to get excluded, along with black Caribbean boys. Young people with special educational needs are also six times as likely to be excluded as their peers.

Our work - We work in a number of different settings both during term time and after school. Our coaches lead small groups of 8-10 young people, using sport as a hook and mentorship as an anchor to develop their soft skills, as well as improve their physical & mental wellbeing. This, coupled with exposure to the work place through Career Taster Days, raises their aspirations and puts young people in a better position to enter sustained education, employment or training (EET) when they leave school.

Role Overview

Salary – £23,500 to £25,000 (pro rata if part time)

Workplace – Various, daily travel to our delivery sites with some home working

Hours – Up to full time 37.5 hours (we are open to requests for part time and full time working)

Start – August

We are looking for people to join our team across England and Wales in Newcastle, Liverpool, Birmingham, Wolverhampton, Cardiff, Luton, Milton Keynes, London.

We are recruiting Youth Workers across our delivery locations in England and Wales to join our squad in August for the new academic year. This is a frontline role where you will spend the majority of your time working with young people, building relationships with them and delivering our full programme of activities which includes rugby based activity sessions, employability workshops, career taster days and more.

You will be working with some of the hardest to reach young people who are most at risk of exclusion, in small groups of 8-10. We use rugby as a hook and mentorship as an anchor, using our four cornerstones (developing life skills, raising aspirations, improving physical wellbeing, focus on mental wellbeing) to develop young people throughout their time with us. We enable young people to be in a better position to enter sustained education, employment or training (EET) when they leave school. 

The delivery team always work in pairs, running our interventions across a variety of settings (including mainstream schools, Pupil Referral Units, Alternative Provisions, SEN schools, Youth Offenders Institutes, community centres and rugby clubs) working in the school timetable and between 3-7pm. While delivering our interventions is a big part of the job, you will also be responsible for supporting the team to ensure the successful collection of data, managing school relationships and delivering on partnership projects.

You do not need to be a rugby fanatic for this role, but you do need to be passionate about social mobility of the excluded. We are looking for someone with a youth work, teaching, mentoring or sports coaching background to help strengthen our team as we work towards our forward strategy. 

We are also adversiting for a Lead Youth Worker, Lead Coach and Delivery Lead. See our website for all job vacancies. 

To provide the highest level of leadership in order to achieve Inspiring Communities Together strategic objectives in accordance with the requirements of the Trustees.

The successful applicant will be passionate about improving the lives of local Salford people and will bring with them a strong track record of visionary leadership securing funding, project development and management.. They must be an outstanding communicator and very adaptable. We are looking for someone who can lead the staff and Trustees through the delivery of our current strategy but also have a clear vision as to how the charity can be expanded in the future and the commitment and drive to carry this out

We are seeking an experienced policy and public affairs professional to manage and provide leadership to the central NCB Policy and Public Affairs team.

Senior Policy, Public Affairs and Development Manager
Advertising Reference: 2385
Location: London Office – Mentmore Terrace
Status: Permanent term. 35 hours per week.
Salary: £53,457.00 with generous benefits package including 30 days annual leave (pro-rata) plus Bank holidays and 3 days of Christmas closure.

For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.

This role will play a pivotal role in overseeing our work with policy makers and Parliamentarians, bringing evidence and children’s voice to the heart of government.

As well as overseeing NCB’s core work on policy and public affairs, this role will be crucial in helping the growing team develop new income streams. It will provide project management and oversight on a number of important grants and government contracts held by the Policy and Public Affairs team.

Applications close at 08:00am on 17 May 2024
Assessment and interviews to be conducted on Friday 24 May.
Please note that only shortlisted candidates will be contacted.

Please quote the job title and reference number in your application. CVs will not be accepted.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

NCB is an equal opportunities employer and we particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities, and male candidates, as we would like to increase the representation of these groups at NCB. We strive for our workforce to be representative of the communities that we serve and we know that greater diversity will lead to even greater results for children.

No agencies please.

HorseWorld provides a lifeline for horses, ponies and donkeys and opportunities for young people, by rescuing, rehabilitating and rehoming abandoned and mistreated equines, and empowering disadvantaged young people to discover their potential.

Founded in 1952, HorseWorld Trust (formerly The Friends of Bristol Horses Society) has transformed the lives of thousands of equines.  Our farm (circa 170 acres) is located between Bristol and Bath and today we are responsible for over 300 equines, including over 100 on-site.

We also run our ground-breaking Discovery programme which unites some of our abandoned and mistreated horses with disadvantaged young people from all walks of life.  Founded in 2007, Discovery is now a well-established alternative learning provider and is seen as one of the leading equine-assisted learning programmes, currently working with over 250 students each year to achieve remarkable results.   

Chief Executive
HorseWorld Trust
Bristol
Salary: circa £90,000

We are looking for an inspirational leader to grow HorseWorld Trust’s reach and impact by increasing our ability to care for horses in need and increasing the number of young people from disadvantaged backgrounds that we support. Working closely with a highly engaged and supportive Board of Trustees, our new Chief Executive will build on our success to date and ensure we can realise our future ambitions, including supporting our income growth.

The CEO will provide the leadership and resources for our passionate team, enabling them to achieve the best in their roles, as well as providing visible and supportive leadership externally with our key stakeholders and funders.

We are looking for an ambitious, solutions focussed and commercially minded individual with experience of:
 

• Effective leadership of organisational-wide growth at CEO or senior Director level
• Inspiring, developing and leading a highly committed team
• Building solid relationships and credibility with a broad range of stakeholders, including partners and funders 
• Working seamlessly between strategic and operational requirements

A passion for supporting the needs of disadvantaged young people and a keen interest in animal welfare, particularly saving the lives of abandoned, neglected and mistreated horses, ponies and donkeys is essential.

Deadline for applications:                         Wednesday 5th June 2024
Interviews with Prospectus:                     12-19th June 2024
Interviews with HorseWorld Trust:            w/c 24th June 2024

Our tenants are at the heart of our organisation – we want to hear the views of all tenants as it makes a big difference to how we improve the services they receive.

Join us as a Tenant Engagement & Scrutiny Officer where you will drive a range of tenant engagement opportunities, identify trends and negotiate realistic improvements to services!

Tenant Engagement and Scrutiny Officer
Location: Birmingham, Bath Row, B151 1LZ
Salary: £35,330 per annum
Hours: 35 hours per week
Contract Type: Permanent, Full Time

The Role

In this impactful role, you’ll engage with a diverse range of tenants through consultation activities, including focus groups and our My Voice programme, to scrutinise the performance of our services. You’ll adopt an inquisitive approach that enables you to thoroughly explore, and critically interpret performance data. Using your excellent communication skills, you will appropriately challenge existing practices through business stakeholders and write reports for wider business consideration.

This is a fantastic opportunity to motivate and inspire our tenants by empowering them to engage in meaningful tenant scrutiny, that has a real impact on services, policies and decision making. Don’t just take our word for it – take a look at our Blog from Dylan, one of our Tenant Engagement & Scrutiny Officers!

Our ideal candidate? We’re looking for an engaging and resilient individual, who is enthusiastic and committed to delivering successful customer led service improvements.

Your application will also demonstrate the following skills and experience:

• You’ll have previous experience of tenant engagement or a strong understanding of the Social Housing sector, consumer standards and regulations.
• You’ll have previous experience of driving service improvements.
• You’ll have experience of writing reports and presenting information to different audiences.
• You’re a dynamic thinker, who thrives under pressure and has the ability to manage a large and varied workload with competing priorities and deadlines.

As an organisation we value collaboration with our tenants, so you can expect a balance of working from the office and meeting tenants in the community (3 days per week) and working from home (2 days per week). Please be aware, you must be willing and able to travel across the Midland Heart portfolio (West & East Midlands) to meet with tenants in locations that are inaccessible via public transport.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return, you can be assured of a great place to work, where you’ll be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Closing Date: 12th May 2024

Please be advised suitable candidates will be invited to an Assessment Centre week commencing 23rd May 2024, held at our West Midlands Hub, Popes Lane.

Please note, we’re unable to accept applications without a Cover Letter.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

No agencies please.

Head of Wellbeing and Grants – The Solicitors’ Charity

We’re looking for a Head of Wellbeing and Grants to provide collaborative leadership to the Wellbeing and Grants Team and its operations, which are the centre of the Charity’s core charitable activities. As well as running a personal caseload, you’ll work with the team to develop a systematic approach/methodology to case management practice and review, rooted in case management best practice.

Salary c£56,500 to c£63,500 rising to c£57,500 to £64,500 after a 6-month probationary period. The point on these salary ranges at which you will be paid is dependent on your location.

Flexible working arrangements are possible, including homeworking with occasional attendance in person at meetings, largely in central London. Most staff work from home, though we also have an office in southwest London (SW12).

The Head of Wellbeing and Grants role

We have recently agreed our strategy for 2024-2026 and one of the focus areas will be, with the CEO and others, to ensure the successful implementation of the 3-year Strategy, focussing on the Wellbeing and Grants aspects of the strategic aims.

As holder of this senior role, you will lead in collaboratively designing and implementing a consistent methodology for, and systematic approach to, new and existing clients contacting the Charity. You’ll also ensure that the tools and technology used to do this are in place, used consistently and reviewed regularly. As well as management oversight of the Wellbeing and Grants Team, you will also hold a personal caseload and be expected to support Case Managers with particularly challenging cases.

We’re looking for someone with at least 10 years’ experience in casework practice in a client support or advice setting dealing with conversations with people with complex needs and sometimes in distress.  And with at least 3-5 years’ experience in leading/managing a client support function like casework or grants/awards team.

Other key demonstrable skills and experience include having completed other relevant qualifications/training and courses in the sphere of advice and support work e.g. counselling, case management practice, therapeutic approaches et al.

Why should you join us at The Solicitors’ Charity?

We are a small (but growing), friendly, largely virtual organisation with an enthusiastic, skilled, and experienced workforce. We are excited to have finalised our new strategy that will ensure we embed a holistic approach to improving the wellbeing of solicitors in need and their dependents.

Besides competitive salaries we have generous pension arrangements (up to 10% matched employer/employee contributions) and holiday entitlement (30 days plus Bank Holidays for a full-time member of the team, and an additional day on or near your birthday). There are Employee Assistance and staff discounts programmes in place, and we are flexible about working arrangements (hours and location). We also are piloting a Wellbeing Award of up to £500/year.

To apply:

i) please send a concise CV (2-3 pages) plus

ii) a covering letter of no more than 2 pages fully and clearly explaining how you meet each of the criteria set out in the job description and person specification to the address given in HOW TO APPLY

Deadline: Noon on Weds 15th May 2024.

Please also address any questions to this email account.

Initial interviews: 24th May 2024 (tbc).

These may be held online. Please note, if we receive a high number of applications, we may close this advertisement early. We encourage you to complete your application as soon as possible to avoid disappointment.

As our Senior Operations Officer, working closely with the Head of Operations, you will play a vital role in the smooth running of our organisational operations. The remit of the role covers a wide range of functions including senior officer responsibility for ICT systems, office management, building management, and also contributing to Quartet’s strategy in response to carbon reductions and equality, diversity and inclusion.

The ideal candidate for this role will have previous relevant ICT experience, operational experience of supporting a team in an office environment – preferably for a charity or not for profit organisation – and will have the necessary skills to work both practically and professionally with staff and trustees, tenants, and other third parties to deliver the best possible operational delivery across Quartet’s varied services.

Highlights of the role:

• Permanent Full Time Contract: 35 hrs per week
• Salary: circa. £33,000 per annum.
• 25 days annual leave, plus all public holidays, and 3 extra days between Christmas and New Year
• Employee benefit scheme
• 6% employer contribution to optional Stakeholder Pension Fund.

If you think this role is for you please first read the full recruitment pack by clicking on the link at the bottom of this page, and then send all the following information in order to apply and to be considered for interview;

• A covering letter stating why you’re the right person for this role and the ways in which you meet the essential and desirable criteria (max. 2 sides of A4)
• A completed Quartet job application form which includes your basic details
• An up-to-date CV (max. 2 sides of A4)
• A completed anonymous Equality and Diversity Monitoring Form (this is voluntary)

Closing date: 12noon Monday 13 May 2024

In-Person Interview date: Friday 24 May 2024

Please note: No agencies. Applications which do not meet the requirements stated above will not be considered. Dates given may be subject to change.

If you are an operations professional with both a technical and practical approach and the ability to communicate effectively with a wide range of people, please do consider applying for this role.

The Social Enterprise Manager will lead our social enterprises to further their social and environmental impact, and to generate a financial surplus which we use to support people out of homelessness.

We’re looking for someone with great business sense, who can work in a trauma-informed way with companions and other vulnerable adults, who are our beneficiaries and main work force.

This is an exciting job in which no two days will be the same. You'll need to be hands on and strategic, and as comfortable presenting to the board as you are working alongside our staff, companions and volunteers.

We are a multi-award-winning, creative, and innovative organisation, and the Database Officer is a role at Al-Khair Foundation, sitting within the Database team and delivering on a range of database tasks and processes utilising our Salesforce database.

We’re looking for someone who has a good working knowledge of database systems and who understands their importance to organisations like Al-Khair Foundation. We seek someone who is naturally process-driven and has a great eye for detail. You will be responsible for specific monthly processes, such as organisation income reconciliation and ongoing data uploads and cleansing for the Fundraising teams. You will also become a champion for Salesforce and understand the importance of CRM to help Al-Khair Foundation achieve our goals and provide a better service to our donors, supporters, and participants.

Your Role

Al-Khair Foundation uses Salesforce to manage relationships with our donors, supporters, and stakeholders, including recording all donations made to the organisation. Al-Khair Foundation’s Database Officer will be responsible for the monthly delivery of the income and data reconciliation processes for the Fundraising teams, which includes liaising with a wide range of external agencies and the website to successfully download and query files, update and create new supporter records on the database, process cheques and payment requests, and work closely with the Finance team to ensure all anticipated and banked income tallies correctly.

You will also work closely with colleagues in the Database team to support and maintain regular database processes, data cleansing, and other database-related functions that happen on a monthly or quarterly basis. This may include responding to and being responsible for Support Ticket queries in relation to income, data, and/or the database generally and working with external database agencies such as our web platform partners and Salesforce.

Aside from these core duties, from time to time, you may also carry out general administrative tasks on behalf of the Supporter Engagement team. This may include supporting the Supporter Care Assistant during busy periods with customer care via email and telephone and recording updates, processing invoices, and maintaining and updating team rotas and trackers.

Your Responsibilities

• Delivering the monthly data reconciliation and income reconciliation processes, which include downloading and uploading data files.
• Supporting the Fundraising teams with their monthly income recording and reconciliation.
• Liaising with external agencies and the Finance team.
• Checking for and correcting inaccuracies and updating supporter records.
• Running reports for the Fundraising and Finance teams.
• Maintaining and carrying out regular database processes, including data cleansing.
• Supporting the Database Coordinator and the Senior Data Manager to encourage best-practice use of the database across the organisation, including assisting with onboarding and new user training and being on hand for day-to-day technical support when the Database Coordinator is unavailable.
• Working with external partners (i.e., telemarketing agencies) to ensure the successful and smooth transition of data onto the database.
• Spotting and reporting database glitches and problems.
• Supporting with the ticketing system as a second point of contact in the Database team.
• Contributing to creating a culture committed to the safeguarding of children and adults and compliant with Al-Khair Foundation’s Child Safeguarding and Adults at Risk Policies.

Who You Are

To be successful, you will be:

• Someone who has experience using a Salesforce database to carry out day-to-day tasks and who understands their importance for organisations such as Al-Khair Foundation. Charity/NGO experience would be an advantage.
• Someone with excellent attention to detail and good numeracy skills.
• A great communicator who can manage a variety of stakeholder requirements and resolve requests in a timely and accurate manner.
• Able to organise your time and own workload effectively and able to work to deadlines in a busy environment.
• Able to learn new processes and systems swiftly and diligently.
• Able to work under your initiative, take instructions from others, and work well as part of a team.
• Experienced in carrying out administrative tasks and processes in an office setting, with good knowledge of Microsoft Office, especially Excel.
• Keen to learn more about the inner workings of database management.

For further information and to apply, please click the 'Apply' button and follow the instructions.

Closing date: 10th May 2024