Jobs for the Social Welfare sector

We are recruiting for Refuge Worker to join our team in Hammersmith & Fulham; the scope on this job involves….

Job Title: Refuge Worker

Location: Hammersmith & Fulham
Salary: £29,701.36 per annum
Contract type: Full-time, Permanent

Hours: 37.5

We are seeking a compassionate Refuge Worker to join our Hammersmith and Fulham service, providing high-quality support to women and children escaping domestic abuse. Based in Hammersmith and Fulham, London, this position involves offering practical and emotional support to survivors, ensuring their safety, and assisting them in rebuilding their lives. You will cultivate a safe and welcoming environment at our Refuge, aligning with Refuge's values and commitment to ending violence against women and girls.

As a Refuge Worker, you will support the women during crises, conducting keywork sessions, developing safety plans, and advocating on their behalf. You will assist with accessing housing, welfare benefits, legal aid, and other essential services, while maintaining meticulous case records. You will also play a crucial role in the refuge's efficient operation, managing referrals, and collaborating effectively with partner agencies and statutory services, as well as other charities. The ideal candidate will be a compassionate and resilient individual possessing strong communication and organisational skills. While experience in the Violence Against Women and Girls (VAWG) sector is advantageous, we welcome applications from individuals with transferable skills and a dedication to supporting survivors. Most importantly, we value individuals committed to making a positive impact, thriving in inclusive settings, and dedicated to both their personal and professional development.

This is a wonderful opportunity to contribute to a significant cause while gaining valuable frontline support and advocacy experience. Refuge provides ongoing training, professional development, and a comprehensive benefits package, ensuring our staff feel valued and supported. If you are passionate about empowering survivors and wish to join a dedicated, compassionate organization, we encourage you to apply.

This role requires participation in an out-of-hours on-call rota. As a Refuge Worker you will work across services, providing enhanced support. 

Closing date: 9.00am on 27 May 2026

Interview date: 4 & 5 June 2026

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

We are seeking a highly organised and detail-oriented Finance and Operations Manager to oversee our financial operations and ensure the effective management of our resources. This role is central to maintaining our financial health and supporting our strategic goals. You will ensure all financial processes are accurate, compliant, and efficient. You will work closely with our Director to ensure all financial processes are accurate, compliant, and efficient. 

KEY RESPONSIBILTIES INCLUDE: 

Invoicing and Payments 

Cash and Monitoring 

• Update monthly actuals and track variances within the cashflow. 
• Support project teams with maintaining and reporting on budgets in line with funder requirements.
• Contribute to the development of budgets for fundraising proposals.
• Continuously review financial systems to ensure efficiency and best practice

Bookkeeping 

• Carry out weekly and monthly bookkeeping tasks, including journal entries in QuickBooks and balance sheet reconciliations.
• Support the production of quarterly management accounts.
• Prepare ad-hoc financial reports and analysis as required.
• Oversee Gift Aid claims and processes.

Independent Examination, Annual Report and Accounts 

• Prepared and organised all documentation for the Independent Examination, ensuring compliance with statutory and Charity Commission requirements. 

• Supporting the Director in responding to examiner enquiries and year-end processes. 

• Reviewing financial records, reconciled balances, and drafted sections of the Annual Report. 

• Coordinating with internal teams and external advisors and assisting with implementing examiner recommendations. 

Grants and Information Officer

Professionals Aid Guild

At the Professionals Aid Guild, we are a non-profession-specific charity dedicated to improving lives and relieving poverty among professionals and graduates across the UK. We support individuals facing challenges such as redundancy, illness, disability, family breakdown, and financial hardship in retirement.

This is an exciting period of growth and development for the charity, offering the successful candidate a real opportunity to contribute to meaningful work and drive positive change.

Each year, we support hundreds of individuals through direct grants covering essential living costs, further and children’s education, household items, furniture, and critical repairs. These grants often have a life-changing impact. Alongside this, we collaborate with a wide network of organisations and professional bodies to provide more holistic and sustainable support.

Could you be part of our small, dedicated team making a big difference?

About the Role

As Grants and Information Officer, you will play a central role in delivering our services. You will manage grant applications from initial assessment through to decision and award, contribute to committee processes, and support the wider operations of the charity.

Key Details

• Reporting to: CEO
• Hours: Part-time (21 hours per week)
• Working pattern: Flexible and hybrid working available (minimum one day per week in the office, typically Thursday)
• Salary: £28,000 – £31,500 FTE

Benefits

• 25 days annual leave (pro rata), plus bank holidays and Christmas closure
• Additional annual leave after three years’ service (up to 5 extra days)
• Employee Assistance Programme
• Flexible and hybrid working options
• Training and equipment provided

Key Responsibilities

Casework

• Manage applications from initial assessment through to committee review
• Liaise with beneficiaries and maintain accurate, confidential records
• Prepare agendas and take minutes for committee meetings
• Signpost applicants to other appropriate sources of support

Finance

• Administer grants within agreed limits
• Arrange payments to beneficiaries and service providers
• Support audit processes

Grants Management System

• Maintain and update the grants database (Benefactor)
• Produce reports and review system content as required

Administration & Resources

• Update and maintain internal resources, including application forms, guidance, and standard communications
• Support website content updates
• Maintain standard operating procedures
• Provide general office administration support

Additional Duties

• Attend and support the AGM and other organisational meetings
• Represent the charity externally when required
• Support the CEO with fundraising strategy and policy development
• Undertake other duties as required in a small team environment

About You

You will be:

• Educated to degree level
• Proficient in Microsoft Office
• Experienced in working with databases and updating websites
• Familiar with fundraising applications and/or the charity sector (ideally benevolent funds or welfare services)
• Knowledgeable about the UK statutory benefits system
• Familiar with accounting software such as Xero or Dext (desirable)
• Highly organised, with the ability to prioritise a varied workload
• Adaptable and comfortable working in a small team
• An excellent communicator, both written and verbal
• A collaborative team player with strong interpersonal skills
• Confident in problem-solving and decision-making
• Sympathetic to the charity’s mission and values

How to Apply

Please submit your CV along with a supporting statement outlining how you meet the requirements for the role.

�� Closing date: 26 May 2026
Applications will be reviewed on a rolling basis, and the vacancy may close early.

�� Interview date: Monday 15 June 2026
Please ensure availability on this date.

£59,656 per annum (London based) or £54,887 per (non-London based) + excellent benefits

Remote or London based (must be able to attend the London office at least twice per month if remote working)

The Royal College of Speech and Language Therapists (RCSLT) is seeking a Head of Membership to lead and develop the RCSLT’s membership function, ensuring cohesive delivery across membership operations, member support and member journeys.

Who we are

The RCSLT is the professional body for speech and language therapists across the UK. The RCSLT has over 24,000 members and employs around 65 staff predominately based in a London office. The RCSLT also has offices in Belfast, Edinburgh, and Cardiff.

Our mission is to improve the lives of people with communication and swallowing needs by facilitating and promoting research, producing guidance, holding events, and influencing government. We aim to promote better education and training for speech and language therapists and provide information to our members and the public about speech and language therapy.

The role

The Membership Team delivers an indispensable, personalised and insight‑driven experience. Our vision is for every therapist to feel supported, connected and valued through exceptional service. We empower members at all stages of their careers by linking them to the right resources and communities and supporting them through key transitions. We own and lead the Member Value Proposition (MVP) to ensure members feel they receive strong value for money, protecting the organisation’s core income stream.

Reporting to Director of Membership and Communications, the post holder has delegated authority for operational membership decision‑making, acting as the organisational steward of the Member Value Proposition and representing member needs across the organisation. The post holder is to lead and develop the RCSLT’s membership function, ensuring cohesive delivery across membership operations, member support and member journeys.

The role is also responsible for implementing a clear, insight‑informed membership plan that supports retention, value for money and the effective delivery of the organisation’s core membership fee income stream, ensuring high‑quality experiences and strong cross‑organisational alignment.

What we are looking for

We are looking for a strategic and collaborative Head of Membership who can lead and evolve our membership and engagement function. The successful candidate will bring a strong understanding of membership lifecycle management, value proposition development and insight-led decision-making, with the ability to translate data into clear priorities and improved member experiences. They will have proven experience leading teams and managing people in a fast-paced, changing environment and working cross-functionally to achieve organisational goals. Confidence in using and championing CRM systems as a core organisational asset is essential, alongside a solid understanding of data protection and GDPR.

The ideal candidate will be an effective communicator and influencer, able to present recommendations to senior leadership and build strong stakeholder relationships. They will be skilled in driving digital adoption, supporting teams through change and embedding continuous improvement approaches. A calm, structured and solutions-focused mindset is key, as is a commitment to a member-centred approach and high-quality service delivery, including oversight of complaints processes.

Please see the job description brochure with more information regarding the required experience and skillset needed for this role.

What we can offer you

• A competitive starting salary
• Generous annual leave entitlement
• Excellent staff training and development opportunities
• Supportive and flexible working environment including, hybrid working arrangements
• Generous Pension scheme
• Life insurance cover
• Season Ticket Loan scheme
• Eye care voucher scheme
• Family friendly employer including enhanced maternity and paternity leave
• Cycle to Work scheme
• Access to an Employee Assistance Programme and more!

Should you wish to discuss the role in strict confidence, or for more details about the role, please contact Lorna Lewis by email.

For more information and to apply, please visit our careers page via the apply button.

Closing date: 9.00am on Tuesday, 26 May 2026.

Interview date: w/c Monday, 8 June 2026 (in person in our London Bridge Office).

There will be a task that will be needed to be completed as part of the interview process.

Please note, we can only accept applications from those who have working rights in the UK, we cannot offer sponsorship for this role.

The RCSLT is committed to fostering an inclusive and equitable workplace where everyone feels valued and a sense of belonging. We aim to embed equity, diversity, and belonging practices throughout our recruitment and selection procedures. We strive to ensure everyone is valued equally for their contribution, experience, knowledge, and skills. We welcome applications from candidates of all different backgrounds.

Himmah’s food bank and social supermarket are part of how we respond to immediate need while building longer term change. They are not just services, but spaces where people are treated with dignity, supported to access what they need and connected into wider opportunities, relationships and support.

We’re looking for an Operations Assistant to support the day to day running of these services. This role is about keeping things organised, well stocked and running smoothly, while making sure people have a positive and respectful experience. You’ll work closely with staff and volunteers, support customers and clients, and help ensure the space is clean, safe and welcoming. You’ll also play a role in connecting people into wider support and making sure the service continues to meet the needs of the community.

We’re looking for a Community Centre Manager to run the Himmah Hub as a welcoming, well organised and sustainable community space. This isn’t just about managing a building. It’s about managing a space where people come together through food, culture and organising, and where activity builds relationships and collective power.

You’ll manage bookings, grow income, keep the building running smoothly and work closely with partners and community groups to make sure the space is active, inclusive and well used. You’ll be the main point of contact for the Hub, making sure it feels open, accessible and reflective of the communities it serves.

If you’re practical, organised and good with people, and you care about building spaces that bring communities together and create change, we’d like to hear from you.

We are seeking a strong and motivated leader, who is passionate about seeing lives transformed, to become our Head of Services (Programmes). In this strategic senior role, you will work closely with the Chief Executive Officer to provide stable leadership to staff and residents in the delivery of the day-to-day leadership of the organisation and residential addiction recovery / resettlement programmes. As a key member of the senior leadership team, you will help lead and motivate the organisation through transformational change to more effectively and sustainably deliver our mission – to help those affected by addiction to heal, transform, and thrive.

Outstanding communication, interpersonal, and relationship-building skills are essential. As a Christian charity, we bring our faith to the work we do and the men we work with, so you will be someone with a deep-rooted Christian faith, able to lead and inspire others in their own faith journeys, seeking the guidance of the Holy Spirit in all key decisions. Schedule 9, Part 1:3(a) of the Equality Act 2010 applies.

Your role, in this committed team of 40+ staff, requires balancing management responsibilities alongside a more hands-on approach, including significant contact with our residents. Seeing them undergo the process of transformation, with all the joys and challenges that entails, is what makes our work worthwhile – a tremendous encouragement.

To apply: Please view the full job description and person specification. When you’re ready to apply, click the ‘Apply now’ button to begin your online application, submitting a covering letter, CV and screening question.

For an informal conversation about the role, please contact CEO, Maarten Fontein or Administration Manager, Sue Hedger - contact details on our website, which is currently under development.

Closing date: 23.30 Sunday 14th June 2026

HR & Operations Coordinator

Full time, permanent contract with 6 months’ probation.

The HR and Operations Coordinator is a varied and rewarding role at the heart of NEF, offering the opportunity to contribute across both people and operations.

Reporting to the Head of People and Organisational Development, you’ll play a key role in delivering high quality HR administration and supporting an efficient and impactful HR function. Just as importantly, you’ll help create an environment where colleagues can thrive, whilst contributing to NEF’s mission of building an economy that works for people and planet.

This role goes beyond traditional HR. As part of NEF’s wider operations team which spans finance, IT, fundraising, and project management, you’ll be exposed to a broad range of activities and priorities. You’ll act as a flexible and valued team member, stepping in to support key projects, respond to emerging needs, and help keep things running smoothly across the organisation.

It’s a fantastic opportunity for someone who enjoys variety, is naturally organised, and thrives in a fast-paced environment. You’ll bring strong prioritisation skills, a proactive mindset, and a professional, reliable approach, along with a genuine enthusiasm for getting stuck in and making a difference.

Role: HR & Ops Co-ordinator
Hours of work: Full Time (32 hours per week under NEF’s Shorter Working Week)
Salary: £39,066 - £42,272
Location: London/South East (in-office four days per week)
Contract type: Permanent

How to apply

Deadline for applications: midnight, 7th June 2026.
Interviews:  First stage interviews offered online on June 16th 2026 with second stage in-person interviews on June 24th 2026.

Start date: ASAP

We are only considering candidates who have previous experience in HR administration. 

Please answer the following questions on a separate Word document and submit alongside your CV 

1. Please confirm the details of your previous HR work experience, including job title, length of service and key responsibilities (200 words)
2. Please describe what you think are the three most important elements of the HR function in order to support a productive, professional and happy work place? (200 words)

Please also complete the Equality and Diversity monitoring form.

You must be eligible to work in the UK, as we are unable to sponsor visas.

Inclusivity at NEF:

NEF wants to be an inclusive workplace with a diverse body of staff. We don’t want to conform to the traditional think-tank model where people from certain backgrounds are hugely under-represented. We know we have some way to go in this and are therefore genuinely keen to receive applications from Black, Asian and minority ethnic people; women; neurodivergent people; disabled people; people who identify as LGBT+; people with experience of mental health problems; and people who identify as working class or have done so in the past.

Accessibility and Equal Opportunity:

We value all candidates and are committed to equal opportunity. As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role. If you require any reasonable adjustments to support you during the application process, or would like information in an alternative format, please let us know.

We actively promote positive action to advance fairness and tackle underrepresentation within our workforce.

For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.

Research and Policy Manager
Contract: Fixed-term, 24-months
Work Pattern: Full Time, 35 hours per week (1.0 FTE) (We are open to flexible hours and working patterns, including accommodating part-time and compressed hours (0.8 FTE) where possible).
Salary: £40,855 per annum
Location: Northern Ireland. (NCB promotes a hybrid, flexible way of working with 2 days working in the Belfast BT15 office).

The Vacancy

We are seeking an experienced and highly motivated Research and Policy Manager to make a significant contribution to the design, delivery and management of research and evidence projects at NCB, and to ensure that this evidence is used to influence national policy development and decision making.

The postholder will work across a range of projects, bring research and policy development and influencing together on topics including social care and the transition to adulthood; education; mental health & wellbeing; child poverty; youth violence and early years.

About NCB

For more than 60 years, the National Children’s Bureau has championed the rights and amplified the voice of children and young people in the UK. We interrogate policy and uncover evidence, blending in lived and learnt experience to shape future legislation and develop more effective ways of supporting children and families.

Bringing people and organisations together is fundamental to how we improve the systems that babies, children, young people and their families rely on to thrive. We push boundaries, even looking beyond childhood itself to consider transitions into adulthood and the impact of childhood issues on an entire lifespan. We are united for better childhoods and brighter futures.

The Benefits

• 30 Days Annual Leave
• Generous Pension Scheme
• Cycle to work scheme
• Flexible Working
• Winter Holiday Closure & Break
• Employee Assistance Programme

Closing date: 08:00am, Wednesday 10th June 2026.
Assessment and interviews to be conducted on 23rd and 24th June 2026.
Please note that we reserve the right to close this vacancy early should we receive a high volume of applications. We encourage interested candidates to submit their applications as soon as possible

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are actively seeking to broaden the diversity of our staff group and warmly welcome applications from candidates underrepresented in the charity sector, including those from Black and Global Majority communities, disabled people, LGBTQ+ individuals, and people with lived experience of the issues NCB works on.

No agencies please.

Hybrid with 1-2 days per week in London (Camberwell)

St Giles Trust is a national charity and a global leader in using lived experience to drive meaningful social change. For over 60 years, they have worked with people held back by poverty, exploitation, abuse, or the criminal justice system, supporting them to transform their lives and build a positive future. As a national organisation working across England and Wales with offices in London, Norwich, Cardiff, Leeds, Coventry and Wolverhampton, and with a turnover of around £17 million, they deliver life-changing services through three key pillars of work: 

• Poverty: Tackling the root causes of poverty, providing both emergency relief and long-term support to help people move towards independence and employment.
• Violence & Exploitation: Supporting those affected by violence, abuse, and exploitation, and preventing future harm through credible, empathetic intervention.
• Justice System: Helping people in prison and in the community to break the cycle of disadvantage, rebuild their lives, and access positive opportunities.

They have a proud 60-year history of helping people who have faced the toughest challenges in life; people who have been marginalised or held back by poverty, violence and exploitation, to build better futures for themselves and their families.

Their approach is informed by the people they serve. The majority of their team have lived experience of the issues their clients face. They have been there, they understand, and they use that insight every day to offer credible, compassionate, and life-changing support. Independent research has shown that for every £1 invested in St Giles’ work, society benefits by £10. That’s impact that transforms lives, families, and whole communities.

As they deliver their ambitious five-year strategy, they are determined to continue growing their reach, impact, and ability to change lives through empathy, trust and opportunity. In order to realise this ambition, they are seeking a new Chief Operating Officer. 

Their new Chief Operating Officer will provide strategic leadership and operational management for Finance, IT, Governance and Safeguarding, Central Services (including property & facilities, Health and Safety and Office Management), Data Protection/Information Security, procurement and contract management. They will play a key role in supporting the CEO, Board, and Leadership Team to deliver the charity’s vision and strategic aims, with a primary emphasis on financial leadership.

The St Giles Trust are committed to providing equal opportunities for everyone. They acknowledge that people from certain backgrounds are under-represented within the third sector and are committed to doing what they can to correct this. They especially welcome applications from people with Lived Experience, as this perspective strengthens their services and keeps their work authentic, informed, and impactful.   

To find out more, please visit our microsite via the Apply Button. 

Closing date: 11:59pm Sunday 7th June 2026

AT Beacon Project Support Officer (Operations & Data)
Salary: £26,500 – £28,000 per annum (depending on experience)
Contract/hours: 12-month fixed term (with potential to extend) | 35 hours per week (flexible, with occasional evenings/weekends)
Location: Hybrid – Office / Home / Community Sites (Lambeth)

About the Role

This is a pivotal role at the centre of a growing, community-led health initiative. The Project Support Officer (Operations & Data) will play a key part in coordinating day-to-day operations, monitoring performance, and ensuring the smooth delivery of the AT Beacon Project.

Key Responsibilities

• Programme Operations & Delivery: Coordinate Beacon Hub activities and manage operational logistics and support the delivery of key initiatives, such as the Fruit & Vegetable Prescription Programme.
• Data, Reporting & Insights: Maintain accurate and high-quality data systems, produce regular reports, support dashboard development, and analyse trends to inform decision-making.
• Stakeholder & Partnership Support: Act as a key point of contact for internal teams, community partners, and public health stakeholders. Support effective communication and collaboration across the project.
• Senior Leadership Support: Assist with SMT coordination, prepare briefing materials, and track actions and deadlines.
• Events & Outreach: Contribute to planning and delivering community events, workshops, and outreach activities.
• Communications & Digital Support: Support website updates, digital content creation, and social media activity.

Person Specification

• Essential: Experience in project/operations/data roles; strong organisation; data reporting skills; MS Office proficiency; strong communication
• Desirable: Public health or social prescribing experience; partnership working; monitoring & evaluation knowledge.
• Core Competencies: Ownership and accountability, Analytical thinking, Adaptability and problem-solving, Collaboration and relationship-building, Attention to detail.

Why This Role Stands Out

Opportunity to shape a growing community health model, work with senior leadership, and make a visible impact on health inequalities.

How to Apply

If you are passionate about advancing health and wellbeing in Lambeth and possess the drive to make a tangible community impact, we invite you to apply.

To be considered, please submit your CV along with a completed application form.

Closing date: 11 June 2026.

STRICTLY NO CONTACT FROM AGENCIES OR MEDIA SALES

Senior Hub Supervisor – Devon & Cornwall

Hours: 37.5 hours per week (Monday to Friday, with rota’d evening shifts and occasional weekends)
Terms: Permanent, 25 days holiday pa (pro rata, exc. Bank Holidays), 5% pension contribution
Location: Sisna Park, Plymouth PL6

About FareShare South West
FareShare South West (FSSW) joins the dots between food waste and hunger, empowering communities to turn an environmental problem into lasting social good. We rescue tonnes of quality surplus food from the industry and share it with charities and schools to bring health, dignity, and routes out of poverty for people across the South West. Our supportive volunteering and employability programmes offer local people the opportunity to thrive. By joining us, you will be part of an inclusive, friendly team in a small but fast-growing charity that helps fight the injustice of who gets to afford a healthy diet.

FareShare South West is an independent local charity, working in partnership with FareShare UK. By being part of the national FareShare network, we can help rescue more food. By being small and independent, we can remain close to our local partners and people and continuously adapt to meet the needs of local communities. The member charities we share food with transform lives, using food to connect people with other support and routes out of poverty, including children and families, people on low incomes, homeless people, refugees, domestic abuse survivors, people in recovery, older people, and many others.

Purpose of the Role
To support the efficient and safe running of FareShare South West’s Hub operations, ensuring high standards of stock handling, health & safety (H&S), and food compliance. The Senior Hub Supervisor plays a key role in overseeing goods in, supporting volunteers, the FareChance employability participants and volunteers in their operational tasks, and ensuring overall smooth day-to-day operations. The role also includes deputising for the Hub Manager when required.

Key Responsibilities
1. Hub Management

• Work with the Hub Manager to ensure smooth running of food intake, storage, and distribution.
• Ensure daily team briefings, safety updates, and essential information are communicated clearly to the hub operations team, as directed by the Hub Manager
• Liaise with food industry representatives, FareShare UK (FSUK), distribution companies and hauliers.
• Support the Hub Manager in coordinating and maintaining the fleet of vans and equipment, including weekly vehicle checks and basic maintenance duties (e.g. tyre pressures, topping up vehicle fluids).
• Support audit readiness by ensuring daily records, procedures, and documentation are completed accurately and consistently
• Collaborate with the hub operations team to reduce waste and maximise distribution of surplus food to Community Food Members (CFMs).
• Report operational improvements to the Hub Manager and support the implementation of agreed changes.
• Deputise for the Hub Manager during absence by:
  • Coordinating daily activities and overseeing the hub operations team.
  • Leading on-site health & safety and supporting team wellbeing.
  • Liaising with the Head of Food and Logistics to support food intake and logistics.
  • Working with the Volunteer Coordinator to ensure shift cover and resolve shortfalls.
  • Escalating and reporting issues to the Head of Operations.

2. Volunteer Management

• Under the direction of the Hub Manager, delegate operational tasks to volunteers and supervise their work.
• Ensure volunteers are supported and trained in their specific roles and can develop.
• Support volunteer health, safety and welfare during shifts.
• Coordinate delivery of corporate volunteering days with support from the wider FSSW team.
• Register and onboard new drivers, including delivering volunteer and staff driving assessments and inductions, a directed by the Hub Manager.

FareChance Employability Programme

• Support the Hub Manager in the operational delivery of the FareChance programme by overseeing and supervising participants during operations tasks, ensuring they are actively engaged and contributing to the hub operations team.
• Work with the Hub Manager to ensure FareChance participants are effectively trained, supported, and equipped to carry out their allocated duties, with opportunities to build confidence and develop relevant skills, with support from the volunteer and employability teams and Hub Manager.
• Foster a positive and inclusive environment that supports the health, safety and wellbeing of FareChance participants and enables them to thrive.
• Provide hands-on mentorship and act as a positive role model during day-to-day operations, supporting participants to build experience and confidence.
• Undertake relevant training to strengthen your ability to support FareChance participants and the wider volunteer team, including safeguarding, inclusive practice, mental health awareness and coaching approaches.
• Collaborate with the hub operations, volunteer and employability teams to ensure effective communication around support needs and progress.

3. Goods In and Storage

• Lead on the Goods In process:
• Train and support hub operations staff in correct goods in procedures.
• Coordinate and delegate daily goods in activities.
• Maintain accurate paperwork and use of relevant IT/systems.
• Develop and implement process improvements and share best practice across sites.
• Coordinate delivery yard activities, including CFM collections.
• Manage stock storage:
• Lead on stock rotation and promote best practice.
• Support the Hub Manager with maintaining accurate digital stock records, participating in regular stock checks and assisting with investigation of discrepancies in collaboration with the food and compliance teams.

4. Compliance and Health & Safety

• Work in accordance with FareShare’s HACCP Food Safety Manual.
• Support compliance with all relevant food hygiene, H&S, and other operational standards.
• Ensure the Hub adheres to the FSSW Warehouse Manual and FareShare procedures.
• Monitor the condition of Hub premises and equipment and report any maintenance, repair, or safety concerns to the Hub Manager promptly
• Undertake relevant training in food hygiene and H&S.

5. General

• Respond to enquiries and communications via phone, email, in person, or internal systems.
• Engage positively with visitors to the Hub.
• Support FSSW events as required.
• Carry out any other duties in support of the role’s purpose.
• Maintain high standards of customer care and conduct.
• Support the security of the Hub and all assets, including food.

Person Specification

Essential

• Experience working in a warehouse, logistics, or food distribution environment.
• Good working knowledge of H&S and/or food safety standards in operational settings and confident in working with clear procedures.
• Experience supporting or supervising others in a structured or task-based environment, leading by example and modelling safe, inclusive working practices
• Strong organisational skills and attention to detail.
• Confident using digital tools such as stock control systems, Microsoft Teams, email, or shared files.
• Clear verbal and written communication skills.
• Able to manage time, delegate tasks, and respond calmly to unexpected changes or pressures.
• Positive and practical approach to problem-solving, with a willingness to take responsibility and show initiative.
• Full UK driving license.
• Forklift truck operator’s qualification (or willing to train as an essential part of the role).

Desirable

• Understanding of the voluntary, food, or charity sectors.
• Experience working alongside or supporting volunteers.
• Food Hygiene or Health & Safety qualifications (Level 2 or above).
• Experience supporting change or improvement projects.

Additional Information

• Role may involve some manual handling; training will be provided.
• Enhanced DBS check required.

We are recruiting for a IGVA to join our team in Lewisham; the scope on this job involves….

Job Title: Independent Gender Violence Advocate (IGVA)

Location: Athena, Lewisham
Salary: £29,701.36 per annum
Contract type: Full-time, Fixed term

Hours: 37.5

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as an Independent Gender Violence Advocate (IGVA) to supporting women and children who are impacted by domestic violence. You will work closely with victims of domestic abuse from the point of crisis, to provide high quality independent advocacy and support to survivors of domestic abuse at the highest risk and their children.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing date: 9.00am on 26 May 2026

Interview date: 4 June 2026

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Service Manager – Outreach & Day Centre

We are seeking an experienced and values led manager to lead frontline outreach and day centre services supporting people experiencing rough sleeping and multiple disadvantage.

Overview

Position: Service Manager – Outreach & Day Centre
Salary: £34,000–£39,000 per annum (dependent on experience)
Location: Southend-on-Sea
Hours: 37 hours per week (including evenings, weekends, bank holidays and on call duties as required)
Contract: Permanent
Closing date: 28th May 2026

About the role

This is a senior operational leadership role with overall responsibility for the delivery and development of outreach and day centre services. You will lead skilled teams to provide high quality, trauma informed, psychologically informed support to people experiencing rough sleeping, ensuring services are safe, effective and outcomes focused.

Key responsibilities include:

• Leading and overseeing community outreach and day centre provision to ensure flexible, person centred and assertive engagement.
• Managing and developing deputy managers, staff, volunteers and peer mentors, promoting reflective and values led practice.
• Providing oversight of safeguarding, risk management, crisis intervention and complex casework.
• Ensuring services meet contractual requirements, KPIs and quality standards.
• Using performance data and service user feedback to drive continuous improvement.
• Building strong partnerships with statutory and voluntary sector agencies to support positive housing and recovery outcomes.
• Overseeing operational budgets, resources, health & safety and compliance.
• Contributing to cross service leadership and participating in an on call rota.

About you

You will bring significant experience of managing frontline services within homelessness, rough sleeping or multiple disadvantage. You will have a strong understanding of trauma informed practice and the ability to lead teams in challenging, fast paced environments.

You will also demonstrate:

• Proven people management and leadership skills.
• Experience of safeguarding, crisis response and complex case management.
• Strong partnership working and communication skills.
• Confidence using performance data to improve services.
• A resilient, compassionate and outcomes focused approach aligned with values of dignity, respect and inclusion.

About the organisation

This organisation delivers life changing services for people facing homelessness and rough sleeping, working within psychologically informed environments and in close partnership with local agencies. The culture is collaborative, reflective and committed to equality, diversity and co production with people who have lived experience.

Other roles you may have experience of could include:
Homelessness Service Manager, Supported Housing Manager, Outreach Manager, Rough Sleeping Manager, Day Centre Manager, Housing Services Manager, Community Services Manager, Social Care Manager.