Operations Jobs

ABOUT THE ROLE

We’re looking for an Programme Co-ordinator & Facilitator to join our SIG Safe Ground’s flagship Family Service. A first of its kind, the Family Service at HMP Altcourse brings together creative interventions for men in custody, bespoke family counselling and daily practical support for families visiting a loved one. Leading this ground breaking service you will work alongside internal & external staff teams to reimagine what family support is within the criminal justice system, working to influence a culture shift at HMP Altcourse and the wider prison system.

SIG Safe Ground are experts in delivering arts-based, therapeutically informed group work, celebrating 30 years of working in prisons in 2025. We’re looking for an action-orientated individual who is passionate about developing creative, family-led ways of working to best support those in crisis. You’ll join a reflective, dynamic team of facilitators, counsellors and family liaison workers supporting those with experience of the criminal justice system to build a practical toolbox to cope and move forward positively. 

We are seeking a Programmes Coordinator/Facilitator to join the Safe Ground team in HMP Altcourse, Liverpool and take the lead in the effective setup, delivery, and evaluation of Safe Ground's programmes. The role involves delivering arts-based interventions aimed at supporting participants in their personal development, family relationships, and rehabilitation. You will be based at HMP Altcourse, where you will develop collaborative partnerships with colleagues at the Visitors' Centre, as well as with key prison teams, wing staff, and, most importantly, the programme participants. 

You will be required to undertake additional training and vetting as per the requirements of the prison. 

Shift Pattern: 37.5 hours per week, Monday to Friday 8.30am-4.30pm hours may vary dependent on needs of the service.

We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity .

As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.

What we offer:

• 25 days annual leave, increasing with length of service
• Training and Development including access to courses, upskilling, and progression plans
• Employee Assistance Programme including counselling
• Reflect Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Life Assurance Scheme
• Cycle to work scheme
• Annual Staff Awards

ABOUT YOU

We’re seeking a creative, passionate individual who excels at delivering arts-based interventions and group facilitation. You’ll thrive in a team environment, valuing relationships as key to personal growth and change. With excellent communication skills and a compassionate approach, you’ll engage with individuals from diverse backgrounds, especially within the criminal justice system.

You’ll bring experience in therapeutic groupwork and an understanding of the challenges faced by marginalised groups. Adaptable and proactive, you’ll champion equality, diversity, and inclusion. If you’re driven to make a positive impact and build meaningful relationships, this role is for you!

What we are looking for:

• Background in arts education, dramatherapy, applied theatre or equivalent 
• Practical experience and/or knowledge on group work facilitation
• Experience of working with and engaging with diverse groups of people from varying backgrounds
• IT proficiency, able to learn new software. Confidence in Microsoft packages
• Resonance with Safe Ground and Social Interest Group values
• Understanding and/or experience working with therapeutic groupwork techniques, be able to deliver this to others
• Ability to follow organisational policies and process in line with external governance

What we would like, but not essential:

• Previous experience within a prison or other criminal justice setting and/or within a similar role
• Previous experience in a similar organisation/industry/role
• Understanding/experience working with therapeutic groupwork techniques
• Ability to positively persuade, empower, and influence others

OVERVIEW OF KEY RESPONSIBILITIES

• Create and deliver engaging high-quality programmes which support rehabilitation, reintegration, and reablement for participants within the prison at various stages of their personal journey.
• Coordinate all aspects of promotion, recruitment and evaluation of programmes.
• Develop content and deliver this to different learning needs and styles.
• Co-Facilitate workshops and activities to support rehabilitation, combining arts-based interventions with course delivery.
• Collect and manage feedback, using this to continuously improve content and programmes. 
• Support with all aspects of risk management, information management, and case recording as needed.
• Admin will vary.

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. 

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Hours: 0.6 FTE (though flexible)

Salary: £45,000 per annum (pro rata) depending on experience

Reports to: COO

Job Purpose

Empire Fighting Chance has grown significantly in recent years and we have ambitious plans for the future that require us to grow and develop as an organisation. Our new Head of People will lead our efforts to create a talented, happy and motivated team capable of realising our ambition. This role emphasizes leadership, development, and fostering a strong organisational culture. To enable you to focus on strategically advancing our people strategy, we have partnered with Be The Change (BTC), a local HR consultancy. BTC handles HR administration tasks such as contract management and recruitment support, ensuring your time is freed up for more impactful, strategic initiative.

Main duties and responsibilities

1. Leadership and Strategy

• As a member of the SLT, you’ll contribute to the charity’s organisational leadership and strategic development, you’ll:
• Lead the development and implementation of a people strategy that will enable Empire’s staff to flourish.
• Review and strengthen our practices related to people, including internal communications, CPD and onboarding.
• Support the transition of Empire from a founder led organisation to a founder inspired charity, including through the development of a Senior Leadership Team.

2. Culture and Wellbeing

• Work with colleagues to define the Empire workplace culture, recognising the charity’s heritage, values, and future plans.
• Develop a behavioural competency framework aligned to Empire’s culture, beliefs, and strategic objectives. We have a working name of Empire DNA, but we’d like you to develop this.
• Lead on the development and implementation of practices that strengthen Empire’s culture and support people’s wellbeing at work. Work with our HR Consultant to make this practice into policy.
• Explore using an annual staff survey to evaluate and enhance culture and wellbeing.

3. Professional Development

• Provide leadership, training and support to Empire’s managers.
• Introduce a standard of line management, and support staff to develop skills and a culture to achieve this
• Train and support managers to provide clear, timely feedback.
• Develop and implement Empire’s approach to Continuous Professional Development (CPD), ensuring the charity offers training and support that enhance people’s skills and career growth.

Knowledge and skills

• Strategic thinker, able to identify an organisation’s goals and align people and culture strategies to achieve them.
• Strong leadership skills, with an ability to lead and ‘own’ a critical function for the charity.
• Exceptional communication skills, verbal and written.
• You get what it takes to maintain organisational cultures.
• Ability to develop, upskill and coach people.
• High level of emotional intelligence, able to empathise and understand the needs of employees.
• Strong interpersonal skills, with an ability to build trusted relationships and influence leaders and other staff.
• Strong problem-solving skills.
• Ability to work independently and autonomously. Able to engage critically in Empire’s work and the issues it tackles.

Experience

• Experience of making a significant contribution to an organisation’s people and culture strategy.
• Experience of developing and implementing people related strategies that achieve an organisation’s objectives.
• You do not need “HR” experience, but a light understanding of employment practices would be useful.

Personal qualities

• Comfortable working in an informal environment.
• Authentic, confident and inspiring leader.
• A changemaker, who can encourage others to step out of their comfort zone.
• Takes a personal, collaborative and positive approach.
• Aptitude to deal with challenging situations.
• Ability to maintain confidentiality and uphold high ethical standards.
• A passion for and commitment to Empire’s mission and beliefs.
• Understanding of and interest in sport (essential) and boxing in particular (desirable).

We are recruiting for an Events Fundraising Executive to join our Fundraising team; the scope on this job involves….

Job Title: Events Fundraising Executive

Location: London/Hybrid
Salary: £29,919 per annum
Contract type: Fixed-term (12 months), Full-time

Hours: 37.5

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as an Events Fundraising Executive. Joining the Fundraising Events team, this crucial role will help to recruit, engage, and steward event participants, working closely with teams across the directorate as well as key external partners.

Closing date: 9am on 7 October 2024

Interview dates: 14, 15 & 16 October 2024

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Job Title: Global Director of People, Culture and General Counsel

Location: Remote; this role sits within our Global People & Culture Team, which provides leadership and partnership to all of our teams in Europe, Australia, Asia, and North America and we welcome applications from candidates in the locations we have staff in (India, Australia, UK, Spain, France, Sweden, Germany, US).

Reports to: Executive Director

Employment type: Full-time (non-exempt in the US)

Hours per week: 35-40 hours (depending on local employment laws)

Compensation: Salaries at CPI are non-negotiable to counter inequity; starting salary based on  10+ years of experience and region of residence (to match our current 2024 salary bands)

Closing: October 2, 23:59 Central Daylight Time

About the Centre for Public Impact (CPI):

At the Centre for Public Impact, we believe in the potential of government to bring about better outcomes for people. We are a global not-for-profit organisation, founded by the Boston Consulting Group, who serve as a learning partner for governments, public servants and the diverse network of changemakers who are leading the charge to reimagine government so that it works for everyone.

We are a small organisation, but our global footprint is expansive. Along with the Europe team, we have a team in Australia/ Aotearoa New Zealand, Asia and North America. We are all aligned by the Global Hub operational team who provides people & culture, operational, finance, and communications partnership across the regions.

Our Values: 

• Curiosity - We champion exploration and creativity.

• Courage - We are authentic and brave in our decisions and actions.

• Collaboration - We share power and work together.

• Empathy - We embrace others’ perspectives and experiences.

• Equity - We disrupt systemic barriers to shift power.

Position Overview: 

At CPI, we believe that our people are at the heart of our success. We are looking for a Global Director of People, Culture, and General Counsel who will champion a people-centred approach to drive our organisational culture, foster development, and prioritise diversity, equity, inclusion, and belonging (DEIB). In this dual role, you will lead our global HR function, supporting employee relations and engagement, while also serving as our in-house legal counsel on matters related to policies, contracts, global operations, and employee relations across our international footprint. 

Our belief in diversity, equity, inclusion, and belonging (DEIB) is not just a buzzword - a core part of our mission. We seek a director who not only shares this commitment but also embodies it in their leadership. This role will be crucial in shaping our DEIB initiatives, driving strategic people and culture efforts. This is a critical role to ensure that CPI continues to be a place where people thrive, feel valued, and supported.

Key Responsibilities:

• Global People & Culture Strategy:

  • Oversee the development and implementation of CPI’s global People & Culture strategy, ensuring alignment with CPI’s mission, values, and organisational goals.

  • Lead the advancement of people and culture systems, processes, and practices across all regions, fostering a sense of belonging across all.

  • Partner with regional leaders to tailor strategies that reflect local contexts while maintaining global consistency.

  • Align the people and culture strategy with CPI’s overall strategic goals, ensuring that the organisation’s talent and culture are key drivers of its success.

• Employee Experience and Engagement

  • Lead efforts to enhance employee engagement and well-being across all CPI regions, fostering a positive and inclusive work environment.

  • Oversee talent management strategies, including recruitment, retention, and succession planning, ensuring we attract and retain top talent.

  • Oversee the entire employee lifecycle, ensuring a positive experience for all CPI employees, from onboarding to offboarding.

• Strategic DEIB Leadership

  • Lead and enhance our global DEIB strategy, embedding it into all aspects of CPI’s operations and culture.

  • Serve as a senior advisor to the executive team on DEIB matters, providing insights and strategies to promote an inclusive culture.

  • Cultivate a supportive and inclusive work environment focused on staff well-being and psychological safety.

  • Drive change management efforts, particularly in building robust DEIB and people and culture infrastructures.

• Legal Counsel

  • Provide legal counsel on employment law, contracts, global operations, and labour issues, ensuring compliance across CPI’s international operations.

  • Manage risk by providing strategic legal advice related to global policies, contracts, and employee matters.

  • Ensure that all legal documentation and contracts are aligned with CPI’s values, ensuring ethical and equitable standards are maintained across the organisation.

  • Serve as the primary point of contact with external law firms across multiple regions, ensuring effective coordination and management of legal matters worldwide. 

• Organisational Development and Policy Creation

  • Lead organisational development initiatives that promote growth, learning, and adaptability within our teams.

  • Create, review, and update global People and Culture policies and procedures that align with local labour laws and best practices across different regions.

  • Regularly assess the effectiveness of organisational structures and recommend adjustments that support CPI’s long-term goals.

• Leadership and Collaboration

  • Continuously innovate and improve CPI’s People & Culture practices, drawing on global best practices and emerging trends.

  • Collaborate with global teams to assess the effectiveness of our People & Culture ensuring our People & Culture initiatives are aligned globally and culturally relevant locally.

  • Collaborate with regional and global teams to ensure alignment and cohesion across different offices and cultural contexts.

  • Build and nurture cross-functional partnerships to drive strategic initiatives that enhance both organisational culture and operational effectiveness.

The person we are looking for will:

• Have 10+ years of experience of People & Culture and DEIB experience, particularly in the non-profit/charity/social impact space. 

• Hold at least 5 years of experience in a legal counsel or similar role, advising on HR-related legal matters.

• Possess a Juris Doctor (JD) and be licensed to practice law in at least one U.S. jurisdiction.

• Have significant experience in nonprofit law, including the development, review, and negotiation of contracts, compliance with relevant regulations, and governance.

• Be a people-focused leader with strong interpersonal skills and a passion for fostering positive, inclusive workplaces.

• Be committed to actively cultivating a culture of equity, inclusion, and belonging in the workplace.

• Have a track record of successfully developing and implementing people strategies that align with organisational goals.

• Be a strategic thinker with the ability to balance day-to-day HR responsibilities with long-term cultural and organisational development goals.

• Have experience working in a global organisation, with an understanding of the complexities of international organisations, labour laws, and HR practices.

• Possess excellent problem-solving skills and the ability to provide sound legal advice in complex situations.

• Exhibit flexibility and adaptability, with the ability to navigate change and lead in a dynamic, fast-paced environment.

• Have high integrity, with the ability to hold confidential information and conversations tightly.

• Have excellent interpersonal skills, including feeling confident building new relationships, and negotiating challenging conversations with directness and kindness at all levels of the organisation. 

• Be comfortable with ambiguity and the complexity of our work, where anything is possible but not always known in advance

• Be committed to exploring and experimenting with different ways of working and how to build our culture into something we are all proud of.

Salary, Benefits, and How to Apply

At the Centre for Public Impact, we are committed to countering pay inequality and recently completed a global compensation benchmarking process to ensure that we're paying our staff fairly and well for the roles that they hold and therefore, salaries at CPI are non-negotiable. Salary rises with experience, which includes work experience, educational experience, and lived experience.

CPI offers comprehensive benefits to its employees including a range of high-quality health, dental, and vision plans for individuals; employer contribution as applicable; 1,500 per year in dedicated professional development funds; generous paid leave and public holidays; paid parental leave and extended illness leave; and a year-end organisation-wide closure. We are a remote-first organisation and anticipate this position will require approximately 15% domestic and international travel.

To advance our purpose of reimagining government so that it works for everyone, CPI seeks to attract and support a diversity of backgrounds, experience, talent and thought. For this reason, we encourage applicants from all backgrounds to apply. This includes candidates that have previously found it hard to be considered for other positions on the basis of their qualifications, disabilities, personal background or life events. If you would like to apply for the position but see a barrier to joining us, please do apply and we will work with you to find a solution. You can also read our full Diversity, Equity and Inclusion Policy here.

We are using Applied in order to reduce bias in our hiring process and ensure that we are shortlisting candidates based on their skills and ideas. Please note that we do not ask for a cover letter and instead, the application requires four paragraph-length answers. Your application will be anonymised for review. Although we ask for your CV, it will not be looked at until further down the process. Please apply by the closing date of October 2, 23:59 Central Daylight Time as the portal closes automatically and we will not be able to reopen it.

CPI is an equal opportunity employer. Applicants will not be discriminated against because of race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

We are recruiting for an Independent Gender Violence Advocate (IGVA) to join our team in The Gaia Centre, Lambeth; the scope on this job involves….

Job Title: IGVA

Location: Lambeth
Salary: £28,104 per annum
Contract type: Fixed term (Until March 2025), Full-time

Hours: 37.5

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as an Independent Gender Violence Advocate (IGVA).

The IGVA will work closely with victims/survivors of gender-based violence, to provide high quality independent advocacy and support across all risk levels. The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors and to improve agencies responses to DA and VAWG.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. 

As part of this role, you will be required to participate in an out-of-hours on call rota. 

Closing date: 9am on 7 October 2024

Interview date: 9 October 2024

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

ABOUT THE ROLE

We are seeking a Programmes Coordinator/Facilitator to join the Safe Ground team in HMP Lowdham Grange, Nottingham and take the lead in the effective setup, delivery, and evaluation of Safe Ground's programmes. The role involves delivering arts-based interventions aimed at supporting participants in their personal development, family relationships, and rehabilitation. You will be based at HMP Lowdham Grange, where you will develop collaborative partnerships with colleagues at the Visitors' Centre, as well as with key prison teams, wing staff, and, most importantly, the programme participants. 

SIG Safe Ground is a nationally recognised and award-winning arts organisation, specialising in the design and delivery of impactful, arts-based therapeutic group interventions. With nearly three decades of experience, we have established ourselves as leaders in transforming lives within both prison and community settings. Our evidence-based programs are known for their artistic high quality and adaptability, offering flexible delivery options and bespoke solutions tailored to the specific needs of each service.

You will be required to undertake additional training and vetting as per the requirements of the prison. 

Hours/Shift Pattern: 37.5 hours Monday to Friday 09:00 - 17:00, hours may vary dependent on needs of the service.

We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity .

As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.

What we offer:

• 25 days annual leave, increasing with length of service
• Training and Development including access to courses, upskilling, and progression plans
• Employee Assistance Programme including counselling
• Reflect Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Life Assurance Scheme
• Cycle to work scheme
• Annual Staff Awards

If you have the passion, creativity, and tenacity to make a real difference to people’s lives, challenge stigma and make our communities safer, we would love to hear from you!

ABOUT YOU

We're looking for someone with a passion for arts-based interventions, you will see relationships as central to personal development and be creative in your approach to positively influence and persuade others. You will be able to use group work, arts, and drama techniques to support participants to rehearse new behaviours and experience alternative perspectives. You will have excellent communication skills, and support skills. 

What we are looking for:

• Background in arts education, dramatherapy, applied theatre or equivalent 
• Practical experience and/or knowledge on group work facilitation
• Experience of working with and engaging with diverse groups of people from varying backgrounds
• IT proficiency, able to learn new software. Confidence in Microsoft packages
• Resonance with Safe Ground and Social Interest Group values
• Understanding and/or experience working with therapeutic groupwork techniques, be able to deliver this to others
• Ability to follow organisational policies and process in line with external governance

What we would like, but not essential:

• Previous experience within a prison or other criminal justice setting and/or within a similar role
• Previous experience in a similar organisation/industry/role
• Understanding/experience working with therapeutic groupwork techniques
• Ability to positively persuade, empower, and influence others

OVERVIEW OF KEY RESPONSIBILITIES

• Create and deliver engaging high-quality programmes which support rehabilitation, reintegration, and reablement for participants within the prison at various stages of their personal journey.
• Coordinate all aspects of promotion, recruitment and evaluation of programmes.
• Develop content and deliver this to different learning needs and styles.
• Co-Facilitate workshops and activities to support rehabilitation, combining arts-based interventions with course delivery.
• Collect and manage feedback, using this to continuously improve content and programmes. 
• Support with all aspects of risk management, information management, and case recording as needed.
• Admin will vary.

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. 

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

We are recruiting for a Duty Worker to join our team in Lambeth (The Gaia Centre), London.

Job Title: Duty Worker

Location: The Gaia Centre (Lambeth), London
Salary: £24,883.20 per annum, including London weighting if applicable
Contract type: Permanent, Part Time 

Hours: 30 hours per week. Operating hours of the service 8AM- 6PM Monday- Friday with the expectation to work on some days 8- 4pm or 10- 6pm to cover

The Duty Worker will be working closely with survivors of domestic abuse and other VAWG (violence against women and girls) to provide high quality independent support to survivors at all risk levels and their children. The post holder will play a crucial role in the service delivery, being the first point of contact for survivors who are referred to the Gaia Centre by contacting the survivors, assessing their needs and risks, carrying out and implementing safety plans and needs and will ensure an effective handover to the relevant GAIA team for ongoing support or referring to another appropriate agency for support.

The duty worker will also empower survivors by providing them with emotional, practical, and personal welfare support. You will ensure that survivors are provided with a safe, supportive environment, enabling them to access their rights, make decisions and increase their life options.

The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors. The job involves informing survivors of the full range of civil, criminal and practical options that might increase their safety.

Closing Date: 09:00am on 30 September 2024

Interview Date: 3 October 2024

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. 

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

ABOUT THE ROLE

Are you passionate about making a difference in people's lives? We are looking for a dynamic and dedicated Intensive Housing Management Officer to join our team in Luton. In this role, you will provide vital residential support to single men aged 18 and over, helping them build brighter futures.

Our service offers 9 units of accommodation, each designed to support men with housing-related needs. As a key member of our team, you will play a crucial role in:

• Enhancing personal safety, health, and security through meaningful social interactions.
• Supporting tenants to sustain their tenancies and achieve financial independence.
• Promoting economic wellbeing and helping residents reintegrate into the community.

If you're ready to make a real impact and support our residents in transforming their lives, we want to hear from you!

We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.

Shift Pattern: 37.5 hours per week, Monday to Friday 9 - 5 face to face in service

ABOUT YOU

We’re looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people’s lives!
We are looking for a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships.

What we are looking for:

• IT Proficiency, ability to learn new software programs, basic Microsoft experience is required
• Experience of working with people of complex backgrounds
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Understanding of the housing and social needs of people with multiple and complex needs
• Able to influence and negotiate positive outcomes with others

What we would like, but not essential:

• Appropriate qualification: NVQ/Diploma Level 2 in Health & Social Care/Community Justice, or professional equivalent
• Experience creating co-produced support plans and providing appropriate interventions for service user and liaising with other professionals
• Experience in providing housing support and practical assistance within a residential or outreach support role
• Previous experience in a similar organisation/industry/role

Benefits, including Non-Contractual Perks

• 25 days annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

OVERVIEW OF KEY RESPONSIBILITIES

• Responsible for all aspects of tenancy management which includes but is not limited to, signing up new residents, providing licensing agreements, inductions, and occupancy management.
• Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary.
• Carry out regular occupancy checks.
• Ensure the accommodation in which residents live is clean and maintained to a high standard.
• Develop, participate in, and encourage residents/participants to participate in the running and development of various projects, enterprises, and activities.

Further details of the responsibilities and key criteria can be found in the JDPS attached.

WORKING FOR US

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website. We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity.

Organisationally, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.

Job Description

Job Title:                  Green Scheme Co – Ordinator (PM) 

Reporting To:           Green Scheme Manager

Salary/Rate:             £30,000-32,000 (dependant on experience) 

Contract Type:         Fixed – Term Contract 12 – months  

Hours of Work:         Fixed hours: 11:30 – 19:30. Monday to Friday

Location:                   Across Felix’s sites in London (Deptford, Enfield, Poplar, Park Royal, Western International Market, Greenford) with hybrid working available and office space at Canary Wharf.

About the Felix Project

The Felix Project is London's biggest food redistribution charity and the largest end-to-end food redistribution charity in Europe. 

Our vision is a London where no one goes hungry and good food is never wasted.  

We rescue surplus food from businesses, supermarkets, restaurants and farms. This food is nutritious, in-date, and safe and includes a high proportion of fresh vegetables, fruit, meat and fish. If we did not rescue this food, it would be at risk of going to waste. Instead, we deliver it free of charge to London charities, schools, food banks, food hubs and other organisations serving people in need. Our food is a vital lifeline for children and families, people on low incomes, people who have lost their jobs, the homeless, refugees, domestic abuse survivors, the elderly and keyworkers.   

We were founded in 2016 in memory of Felix Byam Shaw, by his father, entrepreneur Justin Byam Shaw.

Purpose of the Job

The Green Scheme operates point-to-point collection and delivery routes throughout the day and into the evenings (up until approx. 21:30). The purpose of this role will be to oversee out of hours routes in the evening, covering up until the latest route start time of 19:30.

The role will be involved in all aspects of co-ordination for Green Scheme operational activities. The role will be key in ensuring routes (predominantly evening routes) operate as smoothly as possible to ensure we deliver as much food as we are able to. 

You will be a key contact for relevant partners on routes (volunteers, food suppliers, community organisations) and the main point of contact for out of hours routes. You will communicate changes and update all partners where necessary and provide support to volunteers undertaking routes to ensure they have a positive volunteer experience.

Benefits

• 25 days annual leave per annum (+ bank holidays) plus up to 5 days additional leave for length of service.
• Enhanced Maternity and Paternity leave.
• Birthday day off.
• Access to benefit platform for a wide range of discounts on everyday spends plus gym discounts.
• Training and development opportunities.
• Employee assistance programme including 24 Hour GP helpline.
• Cycle to Work Scheme.
• Opportunity for free meals whilst working at our depots.
• After work activities such as Felix’s softball team, running club and cycling club

Centre & Volunteer Supervisor (Driving Licence Required) 

Important Note: Only CVs accompanied with a covering letter will be considered. 

Job Description

Report to: Head of Food Distribution and Volunteering

Responsible for: Leading the food distribution service and quality assurance at Hackney Foodbank’s allocated Food Distribution Centres located across the borough of Hackney. This includes ensuring all our visitors have a positive experience when collecting their food parcels and are signposted to other provisions appropriately; being responsible for directing the volunteers, working closely with the Head of Food Distribution and Volunteering, Health and Safety, and promoting best practice at each centre. This role will also involve administrative tasks, organising and carrying out home deliveries for visitors, inputting data on visitors’ journeys accurately into a database, driving the Hackney Giving Van occasionally and regularly driving a Luton van to the various Distribution Centres.

Part-time: 25 hours per week, evening and/or weekend work is required

Salary: £27,500 per year (pro-rata for 25 hours per week)

Compulsory: Must have a UK manual driving licence

Specific responsibilities:

· Attend Hackney Foodbank’s Food Distribution Centres to ensure each Centre is run in accordance with HFB’s best practice procedures.

· Treat visitors to the Food Distribution Centres with the utmost respect

· Work with volunteers to ensure a safe and efficient setup, including H&S responsibilities

· Manage all volunteers on site delivering services

· Ensure effective data capture and input onto the system

· Work with internal and external stakeholders to ensure relevant and up-to-date signposting partnerships and referral systems are working efficiently

· Confident in responding to telephone and email inquiries from referral agencies and visitors

· Manage system for home deliveries for visitors who have access issues

Person Specification

Essential:

· Knowledge or experience working or volunteering with adults in crisis, understanding the importance of treating people with dignity and compassion

· Knowledge or experience working or volunteering with support services

· Knowledge or experience of coordinating volunteers

· Ability to work in a team

· Ability to keep a calm head in stressful situations

· Organised and able to manage own workload

· Good administrative skills and attention to detail

· Excellent communication skills, in person, on the telephone and in writing

· Ability to absorb information and relay it to a diverse range of individuals

· Competency in Microsoft Office packages (Excel, Outlook, Word)

· Ability to work with people from disadvantaged, marginalised, or socially excluded backgrounds

· Full UK manual driving licence and good driving experience

· Ability to be flexible in terms of working times and duties

Desirable:

· Safeguarding experience

· H&S Certified

· 1stAid Trained

· Fire Marshall Trained

· Experience of driving a Luton van

· Experience of driving an electric vehicle

We will be interviewing candidates as they apply, so we encourage you to apply as soon as possible if interested!

We are looking to appoint an inspiring, motivated and resourceful leader to spearhead the work of Linking Lives UK as we continue to develop our crucial role in addressing loneliness and social isolation among older people across the UK. This exciting position comes at a key stage in our development as a charity as we develop new initiatives and consider future strategy and direction.

We are particularly looking for someone who has experience of:

• Strategic planning, operational management and delivering against organisational objectives
• Leadership of a national charity/ organisation and effective liaison with operational teams and trustee boards
• Delivering motivational presentations and written articles inspiring engagement with the work of the charity
• Operating within Christian faith organisations and their structures
• Building effective partnerships with key organisations whilst identifying areas of mutual benefit

Child Bereavement UK helps children and young people (up to age 25), parents, and families, to rebuild their lives when a child grieves or when a child dies.

 We also provide training to professionals, equipping them to provide the best possible care to bereaved families.

Supporter Care Administrator
Salary: £27,300 per annum
Hours: 37.5 per week (full time)
Reporting to: Head of Individual Giving
Base: Hybrid Working (from our Offices in either Loudwater, Buckinghamshire or Widnes, Cheshire and from home)

This is a full-time role which requires an experienced administrator with CRM experience (Raiser’s Edge) to work closely with the Head of Individual Giving, along with supporting the wider fundraising team.

The Supporter Care Administrator will:

· be responsible for the administration of voluntary income and volunteer administration, ensuring donations are efficiently and accurately identified, recorded and acknowledged, and for the day-to-day management of the volunteer database.

• have the ability to work with a high level of accuracy and attention to detail.
• have good organisational skills and the ability to prioritise workload.
• be professional and a hard-working team player who can remain calm under pressure.
• have excellent written, communication and IT skills along with experience of CRM databases.
• be the lead contact for the coordination of some database projects for the fundraising operation, such as the administration of gift aid claims and coordinating data relating to appeals or volunteers.
• support the fundraising team by providing other administrative support as required.

Child Bereavement UK offers a generous package of benefits including an employee assistance programme, 5% pension contribution and life assurance scheme.

Closing date: 7 October 2024.
Initial interviews will be held on Zoom. 

Applications will be reviewed, and interviews offered, on an on-going basis. We reserve the right to close the role prior to the closing date, should a suitable applicant be found, so please submit your application as soon as possible.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The Charity is committed to creating a safe and welcoming atmosphere for everyone, and one that  challenges all forms of oppression or discrimination including those based on age, gender or gender reassignment, marital or civil partnership status, pregnancy or maternity leave, disability, race (which includes nationality, citizenship, ethnic or national origins), religion/faith or belief, sexual orientation (collectively known in law as the ‘protected characteristics’), as well as any oppression or discrimination based on other physical characteristics or impairments, occupation, income, wealth, or unrelated criminal convictions.

No agencies please.

Job Title:                  Impact, Evaluation and Reporting Officer

Reporting To:             Impact, Evaluation and Reporting Manager

Salary:                         £28,000-30,000 per annum (dependent on experience)

Contract Type:         Full-time, Permanent.

Location:                     Across Felix’s sites in London (Deptford, Enfield, Poplar, Park Royal, Western International Market, Greenford) with hybrid working available and office space at Canary Wharf.

The Felix Project

The Felix Project is London's biggest food redistribution charity and the largest end-to-end food redistribution charity in Europe. 
   
Our vision is a London where no one goes hungry and good food is never wasted.  
 

We rescue surplus food from businesses, supermarkets, restaurants and farms. This food is nutritious, in-date, and safe and includes a high proportion of fresh vegetables, fruit, meat and fish. If we did not rescue this food, it would be at risk of going to waste. Instead, we deliver it free of charge to London charities, schools, food banks, food hubs and other organisations serving people in need. Our food is a vital lifeline for children and families, people on low incomes, people who have lost their jobs, the homeless, refugees, domestic abuse survivors, the elderly and keyworkers.   

 
We were founded in 2016 in memory of Felix Byam Shaw, by his father, entrepreneur Justin Byam Shaw.

 
Role Overview

Over the past few years, The Felix Project has become increasingly focused on and committed to a better understanding of our impact as an organisation. We have developed an organizational Theory of Change and continue to build on an impact strategy to ensure that our approach to assessing, understanding and acting upon impact is robust and consistent. 

We have worked with external consultants to make progress on this journey, and now have a full-time Impact, Evaluation and Reporting Manager in place. While we have particularly focused on understanding our social impact as an organisation, we are also passionate about our environmental impact. This is an important part of our dual mission, working towards a London where no food is wasted and no one goes hungry. 

Establishing an Impact function at The Felix Project has caused our work in this area to develop and grow, creating the need for further resource. This new Impact Officer role will work with the Impact, Evaluation and Reporting Manager to further embed impact and evaluation activity across The Felix Project, specifically by:

- Supporting teams to evaluate projects and programmes in a robust and consistent manner, enabling them to meet funder requirements and to uncover operational and strategic learnings.

-Raising awareness and understanding of impact and evaluation across the organisation.

-Forming relationships with key internal stakeholders to help the Impact Team to proactively anticipate evaluation needs.

-Supporting the implementation and development of practices to assess and improve environmental impact following the recommendations of our current research on this.

-Aiding with work to make reporting structures transparent and consistent internally.

-Further activities as required by the Manager and the organisation to better understand and improve impact of the organisation and programmes and projects within it.

Benefits

• 25 days annual leave per annum (+ bank holidays) plus up to 5 days additional leave for length of service.
• Enhanced Maternity and Paternity leave.
• Birthday day off.
• Access to benefit platform for a wide range of discounts on everyday spends plus gym discounts.
• Training and development opportunities.
• Employee assistance programme including 24 Hour GP helpline.
• Cycle to Work Scheme.
• Opportunity for free meals whilst working at our depots.
• After work activities such as Felix’s softball team, running club and cycling club

Head of Operations

We’re looking for a Head of Operations to support the ongoing growth and development of an exciting charitable organisation.
 

Position: Head of Operations

Location: Remote, with occasional UK travel to meetings and events (travelling expenses and subsistence paid)

Hours: Part-time: 0.6FTE – 08.FTE

Contract: 2-year fixed-term contract

Salary: Up to £43,000 pro-rata depending on experience

Closing date: 12 noon Friday 4th October

About the role:

We are seeking a Head of Operations to work with the CEO and senior leadership team to manage a broad scope of operational functions, including workplace governance, people management, digital support, data and risk management. The Head of Operations will be a collaborative and hands-on professional with project and people management skills, a track record of operational change management, and the ability to inspire colleagues in new ways of working that ensure the efficient day-to-day running of the Foundation - driving system, quality and process improvements.

Key areas of responsibility include:  

• Working with the CEO to deliver effective day-to-day operations for the organisation, managing the Operational Excellence Workstream and our approach to Quality.
• Oversee HR, culture and people function, including recruitment, retention, performance evaluation, employee learning & development, working with our external HR advisors when required.
• Promote a culture of equity, inclusion and collaboration, nurturing a positive and supportive environment for all.
• Embed cross-team working, building key relationships and highlighting synergies across our working practices to deliver efficiencies and improvements.
• Oversee compliance with relevant legal, regulatory, and ethical standards, ensuring all policies are current and regularly reviewed, including annual review by trustees (e.g. GDPR, Charities Commission) and manage our Complaints process.
• Lead on the management and implementation of safeguarding - ensuring appropriate policies, training and guidance are regularly reviewed.
• Support the CEO in maintaining strong governance and adherence to best practices in charity governance and reporting, including keeping the risk register up to date and progressing actions.
• Produce management reports for the CEO and Trustees as required, supporting the Annual Report & Accounts production and Board of Trustees administration.
• Oversee cyber security and coordinate IT support services, including the Foundation’s IT and digital platforms – maintaining licenses, agreements and contracts.

Essential knowledge, skills & experience include:

• Previous experience in a Senior Operations management role, preferably in a charity or not-for-profit setting
• Strong leadership qualities to lead operations and fulfil an executive function
• Reliable with a high level of discretion and integrity – able to deal with sensitive and confidential matters
• Excellent IT and digital skills including Microsoft Office 365. Skilled in using workplace systems including Teams and SharePoint
• Exceptional interpersonal, verbal and written communication skills
• Experience of managing compliance and risk, including safeguarding and GDPR – able to identify and respond to organisational risks
• Exceptional people management and coaching skills with experience of managing HR and L&D functions
• Excellent project management and organisational skills, able to multi-task with attention to detail
• Demonstrable commitment to ED&I, and actioning this through an inclusive culture and positive working practices
• Strong analytical and problem-solving skills
• Risk management: able to identify and manage organisational risks and operational issues

About the organisation:

The Employer is a UK charity that helps people rebuild their lives after gambling harm. The foundation's programs focus on:

• Restoring mental, physical and emotional wellbeing
• Overcoming isolation and reconnecting with a healthier support network
• Rediscovering confidence and self-belief
• Identifying practical coping strategies

The foundation's programs are free and include support from Recovery Coaches who have their own lived experience of gambling harm. The programs help people build stronger, more holistic recovery capital, in order to sustain a positive recovery with reduced vulnerability to relapse

How to apply

Send your CV and a cover letter before the closing date. Your letter should explain your skills and interests and what you would bring to the role. Please explain why you are motivated to apply for this role, applications without cover letters will not be considered.

Diversity, Inclusion and Safeguarding

The employer is committed to creating an inclusive culture. We understand the importance of incorporating all aspects of diversity, equity, and inclusion in everything we do.  We aspire to increase the diversity of our team, and we encourage candidates with a range of work and life experiences to apply, in particular people from ethnic minority groups, who are underrepresented in our organisation.

We believe everyone should feel safe in their working environment and be supported to achieve their potential. This role will require an Enhanced DBS check and be subject to satisfactory references and online checks, but experience with the CJS is not an automatic barrier to joining our team.

You may also have experience in areas such as: Director of Operations, Operations Director, Operations Manager, Head of Operations, Regional Operations Director, Multi-site Manager, Multi-site Director, Senior Operations Manager, and Senior Operations Director.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.