Family Support Worker - Prisoner Family Services - HMP Norwich

The salary for the post is £4,895 gross per annum (based on 7 hours per week off the Real Living Wage full-time equivalent of £24,479)

Based: HMP Norwich Visitors’ Centre

Working Hours and Patterns:

·       The work pattern is every Saturday 8:30 – 4pm (7 hours with 30 minutes unpaid break)

·       The successful candidate is expected to be available outside of these times to carry out essential training, attend Team Meetings on a Wednesday morning (scheduled in advance every six weeks), and the prison induction on one Monday and Tuesday.

·       Overtime, particularly on Sundays, is often available.

·       A degree of flexibility will be required at times to meet operational demand.

HMP Norwich, part of the main HMP Estate, offers a varied and exciting opportunity to work in a busy yet rewarding environment where no two days are the same. You will be required to obtain and retain enhanced security vetting for this role.

The Ormiston Families team based at HMP Norwich provide a personal welcome for first-time and returning visitors to help them access the services available to them.

We are seeking a Family Support Worker to join the team in providing effective and efficient running of the Visitors Centre on Saturdays. This will involve booking visitors in for visits, serving refreshments to visitors, providing information for visitors who need additional support, signposting and making referrals to other prison departments. The overall purpose of the role is to ensure that prisoners and their families have a valuable visiting experience, improving the quality of visits for children and families, helping to maintain positive, healthy and resilient family relationships.

Ideally, you will have experience of dealing with people in a customer service-based role and be able to demonstrate excellent communication and problem-solving skills, sometimes under challenging circumstances, whilst embracing a non-judgemental and empathetic work ethic. You will have had experience working with children and families or be able to demonstrate a commitment to this area of work. 

For further information and to apply, please visit our website.

Closing date for applications: 9am, Monday 11th May 2026

Safeguarding and DBS requirements for your role: Ormiston Families is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts. We are an equal opportunities employer; we value diversity and welcome applications from all sections of the community.