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Closing today at 23:59
Chineke! Foundation, London (Hybrid)
£45,000 - £49,000 per year
We are on a mission to champion change and celebrate diversity in classical music – do you have the fundraising skills to help us?
Posted 5 days ago
Closing today at 23:59
Citizens Advice Epsom & Ewell, Epsom, Surrey (On-site)
£28,000 per year FTE (pro rata)
Ensure the smooth running of the day to day service and the implementation of consistent processes to maintain quality standards.
Posted 1 week ago
Closing today at 23:59
Young Lives Consortium, Wakefield (On-site)
£26,000 - £32,000 per year pro rata
This is what we refer to as a “Blank Piece of Paper” job, with the opportunity to develop the job role and make some real difference at YLC.
Posted 5 days ago
Closing today at 23:59
Surrey Wildlife Trust, Pirbright, Surrey (Hybrid)
£38,000 per year
New role managing the Trusts internal & external processes around Green Finance and drive forward investment in nature at a landscape level
Posted 5 days ago
Closing today at 23:59
Cats Protection, Remote
Up to £26,796 per annum
Individual Giving Assistant
Posted 6 days ago
Closing today at 23:59
Cats Protection, Remote
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Closing today at 23:59
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£37,539 per year
Posted 1 week ago
Closing today at 23:59
The Royal Parks, Greater London (On-site)
£43,126 - £47,200 per year
Posted 3 weeks ago
Closing today at 23:59
St Giles Trust, Multiple Locations (On-site)
£25,500 per annum
Posted 2 weeks ago
Closing today at 23:59
Young Lives Consortium, Multiple Locations (On-site)
£26,000 per year pro rata
Posted 1 week ago
Closing today at 23:59
Centre 33, Multiple Locations (On-site)
£28,000 per year
Posted 2 weeks ago Quick Apply
Page 2 of 154
Greater Manchester (On-site)
£23,234 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!

Job description

Do you want to make a genuine difference to the lives of dogs across the country? Are you looking for a contact centre role that measures success on service rather than sales?

Customer Support Centre Advisors are the main point of contact for a wide range of queries from our supporters, members, adopters, customers and members of the public.

About this job: 

As a Customer Support Centre Advisor, you’ll: 

  • Provide the best customer service with every interaction.
  • Liaise regularly with colleagues in the support centre, our network of rehoming centres and our London offices.
  • Respond sensitively and efficiently to all calls, following our set policies, procedures, and guidelines.

About you: 

The successful candidate will have excellent frontline enquiry and/or customer services in a high demand customer service environment as part of a team. Resilient, proactive and self-confident, you will have experience in managing sensitive situations appropriately. 

About Dogs Trust: 

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

About the team:

The Customer Support Centre is multi-channelled, with a mixture of inbound, outbound and email traffic which receives calls and emails for our network of 21 rehoming centres in the UK. The Customer Support Centre also receives calls for several dedicated hotlines in the organisation along with making outbound post adoption support calls. The role will involve delivering exceptional customer service on every interaction for all sorts of queries coming into the organisation.

What you need to know:

Normal hours in this role are 37.5 per week, our national Customer Support Centre is open from 8am-8pm Monday to Friday and 8.30am-5pm on weekends and bank holidays. Due to the nature of our operation, you will be required to work every other weekend (2 weekends per month) with some bank holiday work required.

The role is based in the Manchester Rehoming Centre with hybrid working. The successful candidate will be required to work two days a week at our Manchester office (M34 3SG) and three days remotely. Some UK travel may be required as and when needed.

Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role. Please note that we may close this vacancy early if we receive enough suitable interest, so to avoid disappointment early application is encouraged.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity and we're committed to fostering an inclusive culture.  We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice acting as vehicles for real and meaningful change within Dogs Trust.  We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us.

Posted by
Dogs Trust View profile Company size Size: 501 - 1000
Refreshed on: 19 April 2024
Closing date: 29 April 2024 at 23:59
Job ref: SYS-4354
Tags: Admin,Advice, Information,Operations

The client requests no contact from agencies or media sales.