Service Improvement Adviser - Wales

Please note: In order to be successful in your application for this role, you must be living in Wales.

When people live with a complex condition like Parkinson’s, they need access to high quality local health and care services that meet their needs. To make that a reality, we work directly with the NHS to improve services for everyone with Parkinson’s across the UK. We’ll support people to make sure they get the best care possible.

We’ll educate non-specialist healthcare professionals so they better understand the condition. We’ll help people navigate the system and provide the information people need to demand better care. 

This is an exciting time for the Parkinson’s UK team in Wales. Following the publication of our new strategy, ‘Every Parkinson’s Journey’, we have embarked on a programme of investment and growth, including this new post.

About the role 

You’ll build relationships to influence improvement in care and support NHS services across Wales. You’ll work alongside Parkinson’s Nurses, Consultants, Allied Health Professionals (AHPs) and Service Managers to support the development of Parkinson’s services in a way that reflects the things that matter most to people with Parkinson’s. You’ll also work with NHS staff and Parkinson’s UK colleagues to monitor and respond to threats to Parkinson's services and effect positive change to address them. 

You’ll use your quality improvement expertise to support health & care professionals with change projects and programmes, equipping them with the latest tools, resources, evidence and data to develop and improve services for people with Parkinson’s. 

 Finally, you’ll support a vibrant network of healthcare professionals across Wales via the Parkinson’s Excellence Network to share best practice, provide resources and education and drive improvements to services for people with Parkinson’s and their families.

What you’ll do:

• Support health and care service redesign and improvement projects in collaboration with clinicians, Parkinson’s UK staff and people living with Parkinson’s, drawing on the principles of co-production.

• Support NHS professionals to develop and implement service improvement plans, using the results of the 2022 UK Parkinson’s Audit as a lever. 

• Promote the funding opportunities available via the Parkinson’s Excellence Network and provide support where appropriate to the development of business cases and grant applications from NHS teams across Wales.

• Respond to threats to services in collaboration with the Wales Team, the UK-wide Service Improvement and Grants Team, people affected by Parkinson’s and health and care professionals.

What you’ll bring:

• Experience and expertise in service redesign and effecting change within health and / or social care.

• Knowledge of NHS and social care structures in Wales.

• Strong interpersonal skills with a proven ability to build and manage constructive relationships with internal and external stakeholders, particularly Parkinson’s Nurses, Consultants, Allied Health Professionals and Service Managers.

• Ability to negotiate and influence with strong report writing and presentation skills.

• Experience in the use of quality improvement and project management tools. 

• Ability to work collaboratively with people with Parkinson's, their care partners and health and social care professionals. Experience of co-production is desirable.

• Ability to analyse data and evidence to support service improvement and the development of business cases. 

There will be a two-stage recruitment process for this role:

• Stage one will take the form of a presentation-based task. Candidates will be asked to deliver a 10 minute presentation on a specific topic. Following the presentation, candidates will take part in a Q+A session with the panel. This will be held via Zoom.

• Stage two will be a 45 minute interview. This will be held in-person in Cardiff.

Please note: Following the presentation task, only shortlisted candidates will be invited to attend an in-person interview.

Please apply by sending us your CV, together with a detailed supporting statement which fully demonstrates how you meet the criteria of the role as stated in the "What you'll bring" section of the job description.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.