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Housing Coordinator – Supported Accommodation

Stoke Newington, Greater London (On-site)
£35,692 - £38,143 per year

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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Hours:            Full-time, 37.5 hours per week            

Contract:        Permanent

Salary:            £35,692 - £38,143 per annum

Location:        Stoke Newington, London

Start date:      June 2024

Our client Peter Bedford Housing Association (PBHA) is a housing association with charitable aims that create positive change in people’s lives. As well as homes and support, PBHA empowers people to learn, access work and discover their creative talents. Based in Hackney, Islington and Newham, PBHA work with people who are homeless, have mental ill health, learning difficulties and multiple needs. PBHA’s work enables people to move on and lead independent lives.

PBHA are committed to an asset based and psychologically informed approach to their work. Mutual support, participation and personal development for both staff and service users is key to this.


The role:

The Housing Coordinator (Supported Housing) leads PBHA’s Housing Team to provide a quality housing management service to tenants with additional tenancy sustainment needs. They will provide day to day supervision to other members of the Housing Team. The post holder will work from local offices, with access to PBHA’s main office in Haggerston where appropriate, however some of the work will be in tenants’ homes in the community. The post holder will be issued the IT equipment necessary to facilitate mobile working.


Aims of the post

The Housing team provide work with vulnerable tenants, helping them to sustain their tenancy and participate in their community. The Housing Coordinator (Supported Housing) carries a small caseload, whilst managing a team of Housing Officers.


Specific Responsibilities

Staff Resources

•       Supervising staff and volunteers in line with PBHA policies and procedures.

•       Completing annual appraisals, sickness absence reviews and performance management.

•       Representing PBHA at internal and external meetings as agreed with the Housing Services Manager.

•       Ensuring quality service delivery via staff supervision and auditing.

Tenancy Sustainment

•       To be responsible for working with a small caseload of tenants within a locality.

•       Identifying individual tenancy needs through assessment and an identified Housing Plan which details risks, needs and move on plans.

•       Regular contact with tenants as per plan.

•       Provide a weekly housing management drop in at PBHA’s hubs.

•       Ensure that tenants apply for benefits where eligible, and signpost tenants to information on how to maximise income.

•       Record and monitor any breaches of tenancy agreement and work proactively and within procedures to resolve them.

•       Liaise with the ASB lead, Income Officer, the Finance and Enterprises and Training departments to provide effective prevention and management of rent arrears, escalating where necessary in accordance with policy and procedure.

•       Liaise with colleagues to ensure void targets are met and properties are let within agreed timescales.

•       Arrange viewings and carry out sign ups of occupancy agreements and assist in the moving in/out process.

•       Ensure tenants understand their rights and responsibilities in their occupancy agreements.

•       Deal with complaints, nuisance and tenancy disputes as they arise.

•       Work with tenants to promote self-help and mediation approaches to dispute resolution and address and escalate in line with procedure.

•       Carry out regular building inspections, helping tenants to report repairs.

•       Take pride in PBHA’s property and assets and encourage tenants to do so.

•       Enforce the conditions of tenancy that enable PBHA to undertake urgent works such as gas servicing.

•       Carry out H&S and fire checks and assessment, liaising closely with others to ensure that follow up actions are completed.

•       Report safeguarding concerns as appropriate.

Team Responsibilities

•       Be part of the Operational Leadership Team

•       Providing a drop-in service at the Hub

•       Responsibility for authorising expenditure

•       Involvement in the selection and induction of new workers and volunteers.

•       Taking part in planning the team’s work and the annual plan

•       Ensuring that proper records are kept, and information is passed to other team members as necessary.

•       Ensure that PBHA’s systems are accurately updated specifically in relation to contact with tenants and service users.

Customer focused services

•       Lead your team in promoting participation and co-production opportunities so that tenants/participants have maximum influence over the development of PBHA.

•       Participate in a rota to provide cover for emergency situations outside of regular working hours. The Rota is additional to the 37.5-hour work week.

•       Adhere to lone-working procedures.

•       To positively respond to, promote and signpost tenants and participants to report complaints in line with PBHA’s practice.

•       To have a collaborative and co-operative approach towards resolving complaints, working with colleagues across teams and departments.

•       To take collective responsibility for any shortfalls identified through complaints rather than blaming others.

•       To act within the Professional Standards for engaging with complaints as set by the Chartered Institute of Housing.

General Responsibilities

•       Participate in key meetings.

•       Contribute to policy development, income generation, strategic and annual planning, corporate and cross-team activities, external partnerships and promotional activities as required.

•       Promote, develop and support PBHA’s ethos, values and impact.

•       Provide cover for other managers and workers.


All staff are expected to: 

•       Work co-operatively as part of a team and with other teams.

•       Be involved in the selection and training of new workers and volunteers.

•       Participate in staff training and development activities, one to ones and all relevant meetings.

•       Ensure the observation of all PBHA’s policies and practices, including those relating to equality and diversity, data, health and safety, financial control, standing orders, sustainability, recruitment, supervision, appraisals, sickness and disciplinary.

•       Plan and organise own work with a minimum of day-to-day supervision.

•       Undertake all other reasonable duties.


General Information

Please note that:

•       Postholders must recognise the needs of the organisation to adapt the role and responsibilities of the postholder as is necessary.

•       All PBHA work premises are non-smoking. 

Access Information 

The post is based at our Hubs. The Kingsland Hub site has one level and is accessible to wheelchair users. Clissold and Isledon Hubs have step-only access. The role involves travel within Hackney and Islington and working in tenants’ homes.


Main Conditions of Service

This is a full-time position. The post is for 37.5 hours per week, 5 days per week, Monday – Friday, 7.5 hours per day. Duties will occasionally be carried out over evenings and some public holidays.

Overtime is not paid but in line with Agile working, hours can be averaged out over a 2-week period.

Annual leave entitlement is 26 days per year plus normal bank holidays pro rata (inclusive of bank holidays). This will rise after each completed year of service to a maximum of 30 days.

Salaries are revised each year. The starting salary for this post is £35,692 (SCP 18 – 22). We will usually appoint at the start of the scale.

The post holder will be auto enrolled to be a member of the organisation's contributory pension scheme if eligible.

In common with all posts at PBHA, confirmation of appointment is subject to a probationary period (6 months).

PBHA is committed to equality and diversity, anti-discriminatory practice and is striving to be an anti-racist organisation.


Role Requirements:

Although we are keeping direct experience/knowledge requirements to a minimum, we do need you to use the application form or covering letter to demonstrate your capabilities, in relation to each point listed under essential requirements in the role requirements. Where relevant use your answers to illustrate how your competences have helped you achieve positive results.

The minimum experience required for the post is:

•       To have worked in a paid or voluntary capacity with at least one of the following groups: people who have mental ill health; learning difficulties; people who have been homeless and rootless; or people who have alcohol-related problems.

•       To have an understanding of the particular wellbeing needs of minority ethnic groups.

•       Good computer literacy including the ability to use Windows applications, database systems and MS office packages.

•       Experience of forging working relationships as part of a team and in partnership with external statutory and voluntary agencies.  

•       Experience of working in an outcome focused way.

The competencies required for the post are the ability to:

•       Can positively contribute and take initiative, good negotiation skills

•       To be positive, resourceful and resilient when working in a challenging environment

•       Understanding and ability to manage boundaries effectively, including awareness of limits of own competence, role and responsibilities

•       Good verbal, written and positive interpersonal communication skills, ensuring that stakeholders are treated with respect and dignity and are not judged

•       Ability to manage, plan and take responsibility for your own caseload

•       Effectively support PBHA’s tenants to progress to more independent accommodation through the acquisition of skills, confidence and supportive relationships

•       Establish productive partnerships with a range of key stakeholders, internal and external, to ensure that project targets are met

•       Organise work effectively by prioritising, planning and excellent time management

•       Meet demanding targets in a difficult climate

•       Be a self-starter, demonstrating initiative and a pro-active approach to meeting goals and targets

•       Use IT effectively to prepare reports, marketing materials etc.

The successful candidate will need to be committed to:

•       Improving quality and raising standards of service

•       Enabling participants in the project to take control of their own lives and become involved in the overall running of the project

•       PBHA’s Diversity and Equal Opportunities policy

•       Co-operative team working

•       Having the flexibility to accommodate work responsibilities that occasionally extend beyond normal working hours at short notice

It is desirable that the candidate will have:

•       An understanding of peer support and the value of lived experience

•       Supervisory experience

•       A management qualification


PBHA offers in return:

•       26 days annual leave plus bank holidays, rising to 30 days with service

•       Company pension scheme with employer matching up to 5% of contributions

•       Agile working

•       Eye care vouchers

•       Cycle to work scheme

•       Enhanced company sick pay


To apply, please register your interest and we will send you an application form to complete. Using an application form supports equal opportunities and anti-discriminatory practices.


Peter Bedford Housing Association is an Equal Opportunities employer who support an inclusive culture and diversity for their staff and those they represent. They are committed to encouraging further growth from diverse groups, and welcome applications from people of all abilities and under-represented groups. Currently, PBHA have an underrepresentation from men and disabled communities. As such, they particularly welcome applicants from these groups.

Posted by
HR Solutions View profile Company size Size: 11 - 20
Posted on: 20 May 2024
Closing date: 19 June 2024 at 23:59
Tags: Social Care/Development, Project Management, Social Work, Housing Management