IT Helpdesk and Support Analyst

About you

You will have a talent for bridging the gap between people and technology.

Good communication skills will be essential, as well as the ability to discuss technical requirements in non-technical terms and without resorting to jargon

About the role

The IT Helpdesk & Support Analyst role is a critical 1st- and 2nd-line support position and essential to providing staff across the organisation with the support they need to achieve Plantlife’s mission: to secure a world rich in wild plants and fungi.
The role is responsible for providing the first point of contact for all Plantlife staff and volunteers’ technology & data protection queries, resolving issues where possible and escalating to the IT Manager as required.
The role also involves assisting the IT Manager in the effective implementation and maintenance of IT systems across the organisation, as well as contributing to the IT & Digital Lead’s strategic development of our technology.

To apply for the role or view the full recruitment pack, please visit our website. We look forward to hearing from you!

Please note we do not accept CV's.