Recruitment Officer

The purpose of your role

We’re looking for a Recruitment Officer to join our award-winning team to deliver our recruitment process and enable us to achieve our ambitious mission.

You will be responsible for recruiting and supporting a large pipeline of candidates across our three core programmes. This is a fast-paced and varied role that will involve working closely with candidates alongside various internal and external stakeholders to ensure we meet our targets. You’ll act as the go-to person for candidates throughout their application journey, delivering an excellent candidate experience and supporting them throughout each stage of the recruitment and onboarding process until they start on our programme. You will also act as the dedicated recruitment link to a number of our partner forces, working collaboratively with force HR and Talent Acquisition teams to ensure a smooth onboarding experience.

Alongside operational delivery, you will work closely with the Recruitment Leads, Recruitment Manager and Head of Recruitment on future evolutions to the recruitment process to ensure we remain market-leading in our approach. This includes designing content, piloting new approaches and using data and evaluation to inform future developments and improvements.

Key responsibilities

• Work collaboratively within our Recruitment sub-team of eight, contributing to a high-performance culture and ensuring a high-quality candidate experience.
• Be the face of Police Now for our candidates, maintaining an exceptional standard of candidate care throughout the end-to-end recruitment process. You will build relationships with them, engaging and supporting them through each stage with regular quality communication, persuasive techniques and relationship management skills.
• Develop and deliver recruitment pipeline interventions such as pre-assessment centre phone-calls, un-submitted application calls, group coaching sessions and other tailored communications, so that candidates are fully prepared for each stage of the application and selection process.
• Oversee progress towards specific candidate pipeline targets, flagging areas of concern with a focus on under-represented groups and escalating and implementing actions as required in order to exceed target expectations.
• Act as the main point of contact for successful candidates throughout their lengthy onboarding journey, ensuring they remain engaged and enthusiastic about joining Police Now’s programme and resolving any barriers they may face.
• Work closely with a number of our partner police forces, being the main point of contact for in-house force HR and Recruitment teams. You will collaborate to build strong relationships to ensure every single candidate progresses quickly and smoothly through the post offer processes, including vetting, medical, fitness, as well as referencing and degree checking.
• Support and lead on specific recruitment projects related to process improvement, content design and candidate journey evolution. This will involve working on developments to our internal functions and processes, onboarding strategy and force implementation strategy.
• Conduct ongoing analysis as well as end of campaign evaluations of parts of the recruitment and onboarding process and communicate outputs to relevant stakeholders.
• Maintain oversight and updates of candidate progress through each stage of recruitment and onboarding via our applicant tracking systems, taking care to ensure accuracy.
• Support with the planning and delivery of Police Now and force events, such as regular virtual drop-in sessions, the Police Now induction event and force induction events.
• Work closely with the Recruitment management team to identify areas of need and focus for that week, splitting your time across multiple teams/people, as needed.
• Develop strong relationships with internal and external stakeholders that support the recruitment process, such as Police Now’s Force Partnerships Team and our external suppliers.
• Ad hoc duties to support our busy team, including, attending events and supporting with onboarding processes.

Key requirements

• Motivation and passion for the Police Now mission, values, and working within the policing sector.
• Proven recruitment experience, preferably in a high-volume graduate environment or experience working in police recruitment services.
• Proven background in proactively managing high-volume candidate pipelines in a tailored and strategic way and using pipeline insights to improve candidate outcomes and progress to targets. Ability to demonstrate where you have delivered a high standard of candidate care.
• Have diversity and inclusion at the heart of all you do, contributing to the ideas and delivery of our strategy to hire outstanding and diverse individuals.
• High level of planning and organising ability, with confidence managing multiple activities and deadlines, strong project management skills and good judgement and decision making to consider conflicting priorities. Ability to work at speed whilst ensuring attention to detail.
• A strategic mindset and the ability to manage change, ambiguity, and high levels of complexity.
• Excellent interpersonal skills and the ability to confidently persuade, communicate and build relationships with a wide variety of internal and external stakeholders and target audiences.
• A strong team player, able to build relationships with a large team to understand priorities and flex working style appropriately; whilst also having the ability to work well independently, recognising when to act with autonomy and when to escalate.
• Proficiency in Excel, Word, PowerPoint and Outlook and ability to develop knowledge and proficiency of Police Now’s applicant tracking system.
• There will be a requirement for set days to be worked within the office (approximately 2-3 days per week), or stated venues, to support with the running and delivery of events, as well as infrequent travel nationwide.

What you'll get from us

• A bright, airy and modern office in Zone 1.
• Competitive salary of £36,000 - £43,000, per annum (dependent on experience and inclusive of London weighting).
• Flexible working.
• 27 days holiday each year, plus bank holidays.
• A range of hospitality discounts.
• Sanctus coaching (private mental health coaching for the workplace).
• Access to the Vitality programme which includes healthcare benefits, an Employee Assistance Programme and discounts.
• Training opportunities for personal development.
• Participation in a pension scheme (with 6% employer contributions and 2% employee contributions).

Additional Information

• The closing date for this role is Sunday 23rd February at midnight.
• This is a fixed-term role until March 2026.
• Please note this role is London based with requirements to travel to our London office approximately 2-3 days per week, travel to events will also be required.