Recruitment Operations Coordinator

The purpose of your role

We’re looking for a Recruitment Operations Coordinator to join our award-winning team to support the operational delivery of the recruitment, selection and onboarding processes for all Police Now programmes, to enable us to achieve our ambitious mission.

You will provide comprehensive data and reporting, administrative, candidate and project support to aid the day-to-day delivery of the Police Now Recruitment team. We’re responsible for recruiting and supporting a large pipeline of talented and diverse individuals across our three core programmes so it’s a fast-paced and varied role that involves working closely with candidates as well as our team.

You will be dedicated to delivering an excellent candidate experience throughout the entire candidate journey, as well as being the main point of contact for queries via email, live chat and phone. You will be involved in a range of projects throughout the recruitment yearly cycle from creating and maintaining our departmental reporting dashboards, to application screening and conducting compliance referencing and qualification checks for our offer holders. You’ll also be one of the core team members responsible for welcoming candidates to our digital assessment centres and facilitating the sessions to ensure they runs smoothly.

Key responsibilities

• Candidate experience will be at the heart of all you do, and you will support the team with their work with candidates throughout the application journey. This will include screening candidate applications, contacting candidates for further information, providing support throughout each stage of the process where required and conducting onboarding compliance checks, such as referencing and degree certificate verification.
• You will be part of a team of Coordinators who maintain oversight of our busy inboxes and online live chat to respond to candidate queries. Together you will also facilitate assessment centres and support with running onboarding and attraction events. This will include organisation of events, managing bookings, preparing materials, delivering presentations and welcoming and being one of the main points of contact for attendees on the day, whether online or in person.
• Delivering key projects throughout the recruitment yearly cycle, including responsibility for creating, maintaining and updating our departmental candidate journey mapping and reporting dashboards through Microsoft Excel, as well as conducting ad hoc data requests for internal and external stakeholders. You’ll also facilitate our end of campaign handovers to various platforms and teams.
• Monitoring and updating our applicant tracking system, preparing and sending candidate communications, updating templates, spotting trends and troubleshooting and resolving issues.
• Processing and dealing with invoices from external suppliers, ensuring that these are processed in accordance with organisational finance policies.
• Working closely with the Recruitment Management team to identify areas of need and focus for that week, splitting your time across multiple teams/people as needed.
• Ad hoc duties to support our busy team including managing and updating team resources and materials.

Key Requirements

• Motivation and passion for the Police Now mission, values, and working within the policing sector.
• Proven administrative experience, ideally in similar high-volume candidate-driven environment and/or supporting a large team.
• Knowledge and understanding of the graduate recruitment sector would be advantageous, although experience in any recruitment environment facilitating elements of the recruitment and/or onboarding process would be considered.
• Sound organisational skills, with the ability to manage a varied workload, work to short deadlines and prioritise effectively whilst ensuring quality of output and attention to detail.
• A confident communicator who puts candidate experience first and is comfortable delivering presentations to small groups with the ability to build relationships virtually.
• Proficient IT skills, specifically including confidence with Microsoft Excel, as well as general computer literacy including Microsoft Word, Outlook, PowerPoint and ability to develop knowledge and proficiency of Police Now’s applicant tracking and candidate management systems.
• Be a strong team player, able to build relationships with a large team remotely to understand priorities and flex working style appropriately.
• Excellent interpersonal skills with a personable and approachable style to communicate well at all levels and with different stakeholders, and strong written and verbal communication skills.
• Ability to work independently with limited supervision and proactively respond to situations.
• There will be a requirement for set days to be worked within the office (approximately 2-3 days per week) or stated venues to support with the running and delivery of events, as well as infrequent travel nationwide.

What you'll get from us

• A bright, airy and modern office in Zone 1.
• Competitive salary of £29,000 - £32,000, per annum (dependent on experience and inclusive of London weighting)
• Flexible working.
• 27 days holiday each year, plus bank holidays.
• A range of hospitality discounts.
• Sanctus coaching (private mental health coaching for the workplace).
• Access to the Vitality programme which includes healthcare benefits, an Employee Assistance Programme and discounts.
• Training opportunities for personal development.
• Participation in a pension scheme (with 6% employer contributions and 2% employee contributions).

Additional Information

The closing date for this role is Monday 17th February at 10am.

Please note this role is London based with requirements to travel to our London office approximately 2-3 times a week.