Programme quality coordinator jobs
We are a small, dynamic charity delivering community-led projects and initiatives that seek to both empower and improve the lives of family carers living across Wales.
The Finance and Governance Officer is responsible for the day-to-day financial management, governance support, and administrative oversight of the charity. This role ensures accurate and timely reporting of financial data, effective management of budgets, and compliance with statutory and regulatory requirements for finance and audit. Additionally, the postholder provides key governance support, facilitating the smooth running of the Board of Trustees, maintaining company records, staff records, and ensuring HR policies are reviewed and adhered to.
This position is crucial for maintaining the charity’s operational integrity and supports strategic decision-making by providing robust financial insight and governance expertise.
The role will also play a key role in identifying/sourcing funding for enabling sustainability, by working alongside the Director in drafting proposals/bids.
The post will also work closely with the Project and Engagement Coordinator and Policy & Impact Officer to help support the successful delivery of our projects through budget management and supporting the production of evidence of impact reports.
This is an integral role within the organisation that brings together key organisational, financial and people skills to enable us to continue to make a meaningful impact for families across Wales.
ECRN Regional Manager | The British Academy
Contract: Full-time, Permanent
Location: St James Park, London, SW1 | Hybrid, worked flexibly under our hybrid-working policy
Salary: £40,926 per annum
The British Academy – the UK’s national body for the humanities and social sciences - is seeking a Regional Manager to join our friendly and collaborative team in the Research Directorate, providing key support in the delivery of the Early Career Researcher Network.
The ECRN Regional Manager will work closely with the Head of ECRN to oversee the day-to-day operations and logistics of the Network. This includes line management of three Regional Coordinators, as well as supporting budget oversight and financial management across all regional activities.
You will contribute to the development and implementation of efficient working systems, policies, and processes, and collaborate with the Head of ECRN to identify and resolve operational challenges as they arise.
A core responsibility of the role is to lead on the delivery and coordination of ECRN activities. This includes line managing three Regional Coordinators; overseeing and supporting regional clusters; processing invoices and monitoring budgets; preparing reports and updates for internal and external audiences; identifying growth opportunities for the Network; liaising with a range of internal and external stakeholders.
The ideal candidate for this role, will bring strong project management skills, financial and budget oversight experience, and a background in line management within an office or organisational setting. Strategic thinking, proactivity, and resilience are essential, alongside the ability to prioritise effectively and solve problems in dynamic environments.
You will be an excellent communicator, capable of building collaborative relationships with colleagues across the British Academy and beyond, including external facilitators, partners, and stakeholders. Your keen attention to detail, inclusive mindset, and commitment to team-oriented working will be central to maintaining the quality, coherence, and impact of programme delivery. You’ll bring clarity, empathy, and professionalism to every interaction, helping shape a collaborative and high-performing environment.
Please note that the position will involve travel between ECRN regional clusters to support in-person delivery of training and workshops, alongside regular online engagement.
Further information about the ECRN can be found on our website.
About the Academy
The British Academy is the UK’s national body for the humanities and social sciences, established by Royal Charter in 1902. We mobilise these disciplines to understand the world and shape a brighter future. Today’s complex challenges can only be resolved by deepening our insight into people, culture, and societies. With a Fellowship of around 1700 leading national and international academics, the Academy invests in researchers and projects across the UK and overseas; engages the public with fresh thinking and debates; and brings together scholars, government, business, and civil society to influence policy.
The Academy currently has five directorates: Communications & Marketing; Development; Policy; Research; and Resources, plus a small Governance & Fellowship Team.
Working at the Academy
Our senior management team have worked with staff to foster a culture of collaboration, respect, and empathy, in which all contributions are recognised as we work towards our common goals. Our people strategy and working practices focus on building strengths and sharing insights, with learning & development, wellbeing, and equality, diversity & inclusion at the centre of how we operate as an organisation. Investing in our staff and encouraging a healthy work/life balance is central to our success, as we move forward and continue to grow. Find out more about the British Academy, including our Equality, Diversity, and Inclusion Statement.
Terms and conditions
The British Academy is based at 10-11, Carlton House Terrace, St James Park, London, SW1 – a Grade 1 listed building. We offer a competitive benefits package including a 35-hour working week; 34 days’ annual leave plus Bank Holidays; a subsidised canteen and an excellent occupational pension.
How to apply
We use Applied for our recruitment. Applied aims to overcome unconscious bias in recruiting. Instead of using CVs, candidates are asked to answer questions that test skills needed for the role. The responses are then anonymised and reviewed in a random order by members of the hiring panel.
We welcome applications from people of all backgrounds, in line with our commitment to create a diverse and inclusive working environment, promote equal opportunity, and address under-representation. We will make reasonable adjustments to support disabled job applicants and offer an interview to those meeting the minimum selection criteria.
To find out more about this opportunity and to apply, please visit our recruitment page via the apply button.
Applications must be received no later than Midday on Wednesday, 18 March 2026
WORKING WITH US
The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.
We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.
As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.
Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.
To discover more about our culture, ethos and what it is like to work here, visit the page.
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ABOUT THIS OPPORTUNITY
We are looking for a talented and enthusiastic graduate to join our central team as one of three Harris Experience Programme Leads. The Harris Experience is a cultural and academic programme for our most able students in the Harris Federation, aiming to support them in getting placed at top universities and degree apprenticeships. The name ‘Harris Experience’ incorporates all of the specific programmes below.
You will be based at the Harris Federation head office in Croydon; however, most of your time will be spent visiting our academies in and around London. You will work closely with the Head of Harris Experience and the other Harris Experience Lead on programme vision, strategy and management.
Specifically, the role is to jointly support our team in leading our various educational programmes: the Harris Experience (HE), the Harris Experience Advanced (HEA), the Harris Scholars (HS) and the Harris Scholars Advanced (HSA), which are already in place from Year 9 through to Year 13.
The HE programme spans three years for each cohort, from Year 9 to Year 11; the HEA programme spans two years for each cohort, from Year 12 to Year 13. These programmes aim to broaden the cultural and academic experiences of some of our brightest disadvantaged young secondary students in the federation, preparing them to apply to the UK’s top university destinations and apprenticeships.
You will also be supporting our Harris Scholars (HS) and Harris Scholars Advanced (HSA) programmes which are specialised Oxbridge/medicine programmes. The HS programme spans two years for each cohort from Year 10 to Year 11; the HSA programme spans two years for each cohort, from Years 12 to Year 13.
Educational innovation will be encouraged and will be strongly tied to overall programme goals.
This role is offered on a three-year fixed-term contract, starting as soon as possible.
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MAIN AREAS OF RESPONSIBILITY
Your responsibilities will include:
- Developing the vision for the HE, HEA, HS and HSA programmes.
- Initial identification of suitable students for entry into HE for Year 9, HS for Year 10, and HEA/HSA for Year 12
- Visiting academies regularly to meet students and/or staff
- Building a relationship with and supporting/training the academies’ most able coordinators (MACs)
- Developing programme materials and disseminating good practice at the academies for the most able
- Planning and delivering the federation most able meetings
- Organising and delivering one to one and group sessions with HE and HEA students at academies
- Organising events for the HS and HSA students
- Support the HSA subject societies
- Liaising with academy principals and relevant staff
- Working closely with Oxbridge and medicine, dentistry, and veterinary science students and tracking outcomes
- Organising and delivering the mock interview programme
- Overseeing the Oxbridge, medicine and Russell Group/Sutton Trust 30 UCAS applications and tracking outcomes
- Leading on the guidance for university personal statements, training teachers and working directly with students
- Working on ad hoc Harris Experience events at academies for Years 7 and 8 most able students
- Using UCAS, Bromcom and federation/academy data to track student progress
- Organising and leading the key annual HE, HEA and HS and HSA events
- Managing the output of written, social and visual media to generate positive marketing of the HE, HEA, HS and HSA programmes, eg: bulletins, news articles
- Developing and maintaining university and career-related links with relevant organisations.
- Developing and updating the HE and HEA website.
- Working with federation careers advisers to support the aspirations and destinations of HE and HEA students
WHAT WE ARE LOOKING FOR
We would like to hear from you if you:
- Have high levels of literacy
- Are very articulate
- Have strong presentation skills
- Have strong organisational skills
- Have strong IT/data skills
- Have experience with working with young people
- Enjoy teamwork and working in different environments
- Have experience of the university applications process
For a full job description and person specification, please download the Job Pack.
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APPLYING FOR THIS POSITION
If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.
Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.
When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.
A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.
OUR VISION & VALUES
Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.
We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.
IMPORTANT INFORMATION
Safeguarding Notice
The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.
Equal Opportunities
The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
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WHAT WE CAN OFFER YOU
Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.
You will also have access to a variety of benefits, support programmes and initiatives including:
- Excellent opportunities for continuous professional development and career progression
- Annual performance and loyalty bonus
- Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
- 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
- Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
- Employee Assistance Programme for free and confidential advice
- Cycle to work salary sacrifice scheme
- Wide range of shopping, leisure, and travel discounts
- 20% off at Tapi Carpets, exclusive to Harris employees
- Interest-free ICT and season ticket loans
For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an organised, people focused administrator who loves making things run smoothly? Do you enjoy supporting others, coordinating moving parts, and being at the heart of meaningful work? If so, this could be the next step for you.
The Royal College of Radiologists (RCR) is looking for an enthusiastic Exams Engagement and Expansion Assistant to join our busy and welcoming Exams team. Exams are at the core of what we do, shaping the careers of clinical oncologists and radiologists across the world. This role puts you right at the centre of that mission.
You’ll play a key part in supporting our expert examiners and helping us deliver high-quality, well-run examinations. As we expand our exams provision, you’ll also have the chance to get involved in new projects, improved processes, and exciting initiatives aimed at increasing global access to our qualifications.
This is a fantastic opportunity for someone who enjoys variety, values relationship building, and wants to develop their skills in events, coordination, and stakeholder support.
What You’ll Do
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Be a friendly first point of contact for examiner applicants, supporting recruitment, inductions and training.
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Coordinate key logistics — travel, accommodation, examiner dinners and meetings.
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Support smooth-running committee meetings by scheduling, circulating papers and drafting action logs.
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Handle candidate queries and assist with the delivery of Part B (2B) exams.
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Maintain accurate examiner records and contribute to new examexpansion projects and initiatives.
What You’ll Need
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Strong organisational skills, great attention to detail and the ability to manage multiple tasks.
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Confident and approachable communication skills, both written and verbal.
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Good working knowledge of Microsoft Office (Outlook, Word, Excel, Teams).
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A proactive, positive attitude and enthusiasm for learning new processes.
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Experience in administration is essential; experience in exams, education or committee support is a bonus (but not required).
If you think think this may be the opportunity for you, please see the candidate pack attached to this advert for more information on the role and instructions on how to apply.
Applications are being reviewed as they are received, so in order to avoid disappointment please submit your application as soon as possible.
The client requests no contact from agencies or media sales.
Job title: Immediate Support Coordinator – North Wales (Welsh Speaker)
Reports to: Immediate Support and Debrief Manager
Salary: Salary of £26,500 per annum, pro-rata for part time hours
Location: Remote work with travel in the region
Hours: Part-Time, 22.5 hours per week, over 3 days, Monday, Thursday and Friday.
Post No: 2WISCPT1
Objective: 2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.
Aims:
- Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
- Ensure that bereavement boxes are available at each of these hospitals
- Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
- Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
- Provide support to individuals who witness the sudden death of a child or young person
- Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
- To advocate and campaign on behalf of suddenly bereaved families
2wish Cymru & 2wish:
2wish has been established since 2012 and has grown from strength to strength. During tis time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death.
We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under in Wales and the bordering counties in England, including; Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire, Avon and Somerset, with the plan to continue to roll out support to the whole of England. We work in partnership with professionals who refer int the charity on behalf of families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.
Context of role:
2wish support anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. We are an All-Wales and part England charity providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage.
The post holder will provide immediate and ongoing emotional and practical support to families affected by the sudden and unexpected death of their child or young adult.
Main duties:
Service:
- To initiate immediate support for a caseload of families whose children and young people aged 0-25 have died suddenly and unexpectedly across the region
- To contact all families within 24-48 hours of the referrals by telephone
- Complete an initial assessment of families’ needs to identify and plan the support as required in line with safeguarding and risk reduction
- Offer emotional support and advice to a case load of families through home visits and ongoing weekly telephone calls
- To liaise with the Counselling Support and Outreach Coordinator, who is responsible for organising formal support such as counselling, complementary therapy or play therapy, subject to consent from the bereaved individual
- To work with hospital staff, GP’s, police officers, coroner offices, mental health teams and other healthcare professionals to raise awareness of and promote referrals into the charity
- To liaise with other professionals working alongside the family to provide a holistic and multi-agency approach to support
- Attend relevant forums within the area
- To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on the use of the bereavement boxes, referring into the charity and bereavement awareness
- To monitor the use of the memory boxes and ensure families have been offered a memory box
- To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for bereaved individuals to use as required
- Facilitate debriefs within professional settings following a traumatic or sudden death of a child or young person
- Maintain stock of 2wish memory boxes and deliver boxes to partner organisations as required
- To submit monthly/quarterly/annual reports to Bereavement Services Manager as required
- To signpost and/or refer to other agencies as required that can provide support as needed
- Cover members of the support team for annual leave and/or sickness
General:
- To be responsible for organising own work agenda, time management and administration
- To show respect and sensitivity for the cultural and religious beliefs of families
- To undertake learning opportunities and seek them out for the team
- To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate
- To attend weekend and evening community events in support of the charity as necessary
- Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role
- Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in many circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.
You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.
This role is subject to a DBS check.
What we do for you:
Contract type: Permanent
Hours: Normal office hours are 9am – 5pm, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.
Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.
Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it’s auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions – employer 3% and employee 5%).
Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.
Location: 2wish currently offers a form of hybrid working and this will continue for the foreseeable future. This post is home based with travel across the region you are covering.
Additional benefits for our employees:
- An ‘Employee Assistance Programme,’ including wellbeing support
- Free parking on 2wish premises
- Free branded 2wish clothing
- An extra annual leave day on your birthday
- Incremental increase in holiday entitlement based on length of service
- Paid sick leave
- Discounts for personal purchases on 2wish Merchandise
- Discounted tickets to UK 2wish events for staff and family
- Extra holiday entitlement when taking part in 2wish overseas events
- Company mobile phone for performance of duties
- Tools/equipment required for the performance of duties
- Reimbursement of work expenses
- Bright Exchange employee discounts
- Auto-enrolment into company contributory pension scheme after 3 months service
How to apply:
Please return a CV and covering letter, or a CV and two-minute video.
Closing date: 6th March 2026
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Only those applicants that have been shortlisted will be contacted for an interview.
The Membership Account Manager leads the development, delivery and growth of FareShare South West’s membership programme across the West of England region. The role ensures that Community Food Members (CFMs) receive an outstanding experience, that surplus food is used effectively to strengthen communities, and that membership growth aligns with organisational strategy. Through excellent relationship management, data-driven insight and collaborative working, the postholder drives recruitment, retention and development of CFMs, ensuring FareShare South West maximises its impact across the region.
Membership Management
- Provide account management to all CFMs, resolving issues quickly, and provide enhanced support for key groups (e.g., large CFMs, programme-funded CFMs, high-impact beneficiaries).
- Oversee member onboarding, service changes, cancellations and annual renewals.
- Manage all member engagement through the CRM (Customer Relationship Management) system, ensuring accurate and up-to-date data.
- Work closely with the Finance Manager to oversee annual renewals and support the recovery of late or missed payments.
- Coordinate member communications with the Communications Team to ensure a high-quality CFM experience.
- Use data and insight to track engagement, inform improvements and support retention.
- Manage the delivery schedule, including updates to food profiles, contact details and addresses.
- Support or cover the CFM Support Officer by writing orders for allocated members.
Membership Recruitment
- Research new markets and potential members by geography, sector, food use or organisational type, maintaining a database of prospects.
- Working with other FareShare network partners, and our delivery partner in Exeter, Exeter Food Action, identify and develop new members.
- Support the Head of Food & Community with recruitment campaigns, outreach, events and sector-specific engagement.
- Ensure a seamless onboarding process for all new members
- Document and report recruitment activity and progress of prospective members towards membership.
Membership and Community Development
- Support the development and introduction of new surplus food types (e.g., frozen, relabelled, catering packs) into the membership offer.
- Work with the Head of Food & Community to establish a refreshed, high-value membership service aligned to food supply, logistics capacity and community need.
- Contribute to the development and scaling of membership programmes across regions (e.g., Crisis Resilience Fund).
- Support delivery of the membership strategy, meeting budget expectations and ambitious growth targets.
- Act as a passionate advocate of FareShare South West, representing the organisation confidently to internal and external stakeholders.
- Assist in the compiling of reports for FSSW communications and Programme funding.
Team Management and Support
- Lead and develop team members, including recruitment, supervision, appraisals, wellbeing and professional development.
- Support the Head of Food & Community to develop a high performing culture across the membership team, working closely with teams in food, operations and volunteering.
- Support an inclusive, supportive and purpose-driven culture that motivates staff to contribute to the charity’s mission.
- In line with FSSW’s growth and in working with the Operations Team, develop systems and procedures to ensure the efficiency and smooth running of deliveries, collections and systems.
Health, Safety and Compliance
- Ensure compliance with FareShare UK standards, Food Safety and Hygiene Regulations.
- Ensure teams understand and comply with organisational policies, food safety requirements, health and safety legislation and safeguarding responsibilities.
Person Specification
Essential
- Experience in account management, customer service or membership management.
- Strong relationship-building and communication skills, with confidence engaging diverse stakeholders.
- Ability to manage data accurately using CRM systems and apply insight to improve services.
- Highly organised, proactive and able to manage competing priorities in a fast-paced environment.
Desirable
- Experience in the charity, community, food redistribution or voluntary sector.
- Experience supervising or managing staff.
- Experience in outreach, recruitment or business development.
- Understanding of food safety, logistics or supply chain operations.
- Experience supporting organisational change or service development.
- Ability to represent an organisation professionally to external partners and networks.
Our mission is a future where no food is wasted, and all people can thrive.



The client requests no contact from agencies or media sales.
Age UK Bromley & Greenwich is an independent local charity supporting older people across both boroughs. We work to enable, support and connect older people, promote independence and wellbeing and ensure their voices are heard.
We are looking for an Information & Advice Triage Worker to be the first point of contact for older people, carers and their families seeking support.
About the role
This role is central to our Information & Advice service. You will provide high-quality initial information and guidance, assess urgency and risk, and ensure people are directed quickly and appropriately to advice services, support services or partner organisations.
You will often be the first person someone speaks to, so a calm, empathetic and professional approach is essential.
Key responsibilities
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Act as the first point of contact for enquiries, mainly by telephone, with some face-to-face and email contact
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Provide accurate information on issues affecting older people including benefits, housing, care, health and local services
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Carry out structured triage to identify needs, priorities and risks
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Manage expectations clearly and sensitively
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Identify safeguarding concerns and follow organisational procedures
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Make timely referrals to internal services and external partners
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Maintain clear professional boundaries while offering a warm, person-centred response
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Record all contacts accurately and promptly on the organisation’s CRM system
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Maintain clear, concise and professional case notes
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Ensure confidentiality, consent and data protection requirements are met
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Work closely with advisers, service coordinators and partner agencies
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Take part in team meetings, supervision and training
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Keep knowledge up to date on welfare benefits, services and local provision
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Promote Age UK Bromley & Greenwich services positively and professionally
About you
Essential
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Experience in frontline information, advice, triage or high-volume customer contact work
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Confidence handling calls from people who may be distressed, anxious or frustrated
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Strong listening and questioning skills
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Ability to assess urgency and risk and take appropriate action
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Clear verbal and written communication skills
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Experience using a CRM or case management system
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Good general IT skills including email and Microsoft applications
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Understanding of confidentiality, safeguarding and professional boundaries
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Awareness of issues affecting older people and carers
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Commitment to equality, diversity and inclusion
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Empathy, patience and a non-judgemental approach
Desirable
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Experience in the voluntary sector or health and social care
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Knowledge of welfare benefits, housing or adult social care
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Experience of face-to-face advice or reception-based work
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Knowledge of local services in Bromley or Greenwich
What we offer
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27 days annual leave plus bank holidays (pro rata), including two days over Christmas
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Pension scheme with 5% employee and 3% employer contributions
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Employee Assistance Programme offering 24/7 support
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Supportive team environment with training and development opportunities
If you want to play a vital role in helping older people feel heard, supported and confident accessing the right help, we would love to hear from you.
We're a local charity working in the community to support older people, their families and carers. We want everyone to be able to love later life.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.
At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best.
Reports to: Mental Health Programme Lead
Based: Putney, Roehampton & Richmond
Salary: £28.22 (£31.52 Inclusive of A/L)
Contract: Casual
Work Arrangement: 10-15 hours per week, On- Site
DBS: Enhanced with Adults
Role Overview:
Reporting to the Mental Health Client Assessment Coordinator The post-holder will be responsible for delivering a 10 week, 1:1 personal training programme to clients with severe mental health illnesses (SMI) which can include: Bipolar, Schizophrenia, Severe Clinical Depression. Your role will be responsible for attending initial and final assessment meetings either side of the 10 week programme for each client assigned to them as part of the Active Wellbeing programme.
The Health and Wellbeing Team are a passionate group of health professionals who empower people to make lasting changes to their health and wellbeing and improve their quality of life. We put the person at the centre of everything we do, building innovative initiatives that tackle barriers to improving health. We are experts at reducing health inequalities, real or perceived, and creating lasting changes.
Main Duties/Responsibilities
- Design and deliver a weekly physical activity session for each client considering safety and progression with each of the 10 sessions.
- Engage in all client assessments prior to and beyond their 10-week programme
- Active engagement and design of goals and individualised exercise plans for each client
- Monitor clients exercise intensity, type, and ability to ensure clients are exercising safely.
- Monitoring clients mental wellbeing during sessions to ensure safety and communicating any concerns to the line manager.
- Responsible for arranging weekly sessions with clients.
- High level of communication between instructor and client to confirm session times and locations.
- High level of communication between instructor and line manager to report any concerns with a clients mental and physical wellbeing during sessions.
- Provide motivation and encouragement for clients to engage in sessions and stay engaged in their programme.
- Responsible for the setup of equipment for outdoor or online sessions.
- Responsible with checking in and out of sessions with the admin team to ensure safety of both instructor and client.
- Responsible for checking the safety of equipment. If equipment is faulty and needs to be replaced, responsible for communicating this with the Active Wellbeing programme coordinator.
- Responsible for administering first aid in the event of an accident and ensuring that safety requirements are met in all areas.
The successful candidate will have
- Level 3 qualified personal training certification (essential)
- Class based instructing qualifications (essential)
- At least 2 years' experience in a role that involves delivering face-to-face personal training physical activity support
- Experience working in a mental health setting and/or long term health conditions (essential)
- Experience working with vulnerable groups (desirable)
- Mental health first aid, suicide prevention or mental health awareness qualification (desirable) or willingness to undertake training (essential)
- Excellent communication skills, verbal and written; able to communicate with a range of stakeholders in a meaningful way
- Commitment to diversity, valuing differences and working collaboratively
- Able to work flexible hours if required by the post and able to work in various settings
This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.
Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website.
The Vacancy
Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people. Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising, and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.
Islamic Relief UK (IRUK) is recruiting for the position of Senior Graphic Designer to be based from its Waterloo Office, London. The organisation is currently operating to a hybrid working model.
As a key member of the Creative Content team, the Senior Graphic Designer will lead on and produce all aspects of creative design and branded materials. Responsible for ensuring heightened creativity and brand consistency, the Graphic Designer will act as a brand guardian, leading creativity across the organisation to elevate IR’s brand.
The Graphic Designer will lead on creating engaging designs for a variety of briefs from ideation through to concepts development, design and final creative products for Islamic Reliefs fundraising, marketing, advocacy, UK programmes campaigns and initiatives.
They are responsible for producing a diverse range of high-quality, innovative, and engaging digital and print materials that showcase IR’s progressive humanitarian work both nationally and internationally.
The role involves creating and developing visual assets across multiple channels, including direct mail packs, posters, leaflets, project booklets, fundraising materials and emergency appeal communications, social media graphics, digital ads, event marketing materials, advocacy campaign assets, website visuals, and published reports. The post holder will also occasionally support video production for campaigns.
This position requires a strong combination of creativity and technical expertise to deliver and coordinate all aspects of design work. The successful candidate will be comfortable working to tight deadlines, consistently delivering high-quality outputs that align with IRUK brand guidelines.
The successful candidate must have:
- A qualification or relevant experience in Graphic Design
- Proven experience of producing designs from ideation, concepts through to final creative assets
- Experience in storyboarding and presenting ideas creatively
- Proven experience in producing graphic design assets for all digital and print platforms including direct mail packs, magazines, and print reports
- Experience in producing varied graphic design assets for digital ads
- Experience in developing and elevating brand identity through multiple design projects
- Proven experience of working with multiple stakeholders and clients
- Be artistic in producing graphically animated sequences
- Creative and innovative approach to work
- Excellent research skills to successfully market products aimed at IR’s diverse donor base
- Excellent planning and organisational skills including the ability to plan own work, and establish and maintain monitoring systems
- Excellent ability to work on multiple design briefs and meet deadlines
- Proven experience of working with multiple stakeholders demonstrating excellent communication skills
- Flexible and adaptable with the ability to respond effectively to requests for briefs and deadlines
- Co-operative and supportive team player with an ability to work within cross organisational teams
- Specialist knowledge of using graphic design software (InDesign, Photoshop, Illustrator)
- Working knowledge of PC and Mac platforms
- Commitment to working within the principles of equal opportunities
- Ability to travel occasionally to attend meetings/training involving overnight stays
- Empathy with the aims, goals and values of IRUK, and a commitment to support delivery to meet these
For more information, please click on the Documents tab above to view the full Job Description.
If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.
For more information on the excellent company benefits we offer our employees, please visit our website.
PLEASE NOTE: Interviews are expected to take place on an ongoing basis until a suitable appointment is made. We therefore may close the advert sooner than the advertised date.Also, when uploading a copy of your portfolio, please anonymise your details as the organisation operates to a blind shortlisting basis.
Pre-employment Checks:
Any employment with Islamic Relief will be subject to the following checks:
- screening clearance
- proof of eligibility to live and work within the UK
- receipt of satisfactory references
Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.
Our values and commitment to safeguarding
IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.
In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
Islamic Relief is an equal opportunities employer
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Diocese of Guildford is seeking a gifted and collaborative Training Lead to coordinate and ensure delivery of high‑quality training for clergy, licensed lay ministers and parish leadership teams across the diocese.
As the Training Lead, you will be a key member of the St Martha’s College (SMC) team. St Martha’s College is at the heart of ministerial formation within the diocese, bringing together a growing range of training pathways including Foundations in Ministry, Occasional Courses, IME2, CMD, Clergy Wellbeing, and leadership development. This role plays a vital part in ensuring these programmes are coordinated, accessible and effective.
The Role
Some of the Key Responsibilities include:
- Overseeing the planning and delivery of high‑quality training for clergy and lay ministers across the diocese.
- Shape and maintain the diocesan One Training Plan, working closely with Mission Team colleagues and external providers.
- Respond to training needs emerging from the Parish Needs Process and Ministerial Development Reviews.
- Support CMD (Continuing Ministerial Development) by helping allocate training allowances and coordinating diocesan training events, including Bishop’s Study Days and conferences.
- Lead the development of St Martha’s new online learning portal and line‑manage the E‑Learning Coordinator.
- Build and maintain a network of external resources and providers to help direct individuals to appropriate training.
- Manage communications with parishes, clergy and chaplaincies to ensure training opportunities are clearly and effectively promoted.
About You
We are looking for someone who:
- Is skilled in planning, coordinating and managing multiple activities to time and budget
- Has experience designing and delivering training programmes.
- Is highly organised, able to manage multiple activities and work to deadlines.
- Builds strong, credible relationships and works well with clergy, volunteers and colleagues.
- Is confident facilitating groups and communicating clearly.
- Is comfortable recruiting, coordinating and supporting Volunteers.
- Has excellent administrative skills and is proficient in Microsoft Office.
- Understands church life and is committed to supporting ministry and mission.
Please refer to the attached Job Description for the full details of the responsibilities of the Training Lead.
Benefits of the role include:
· Competitive salary within the Charity Sector.
· A 10% non-contributory pension scheme
· Life assurance provision of 3x annual salary
· 25 days annual leave per year, plus bank holidays increasing to 26 days after the first year.
· Employee assistance programme
· Ongoing learning and development opportunities
If this opportunity excites you and you meet the criteria, we would love to hear from you!
To apply, submit your CV along with a detailed supporting statement (cover letter), outlining how you meet the essential and desirable criteria in the person specification. The supporting statement is an essential part of the application process and thus a failure to provide this information will mean that the application will not be considered.
This role carries an occupational requirement to be a practising Christian in line with the Equality Act 2010.
A DBS Disclosure is not required for this role.
We will shortlist and interview on a rolling basis as applications are received and we reserve the right to close the vacancy early.
The Diocese of Guildford take our responsibility for the safeguarding of children and adults seriously. Our recruitment processes reflect this commitment.
We take your privacy seriously. To understand how your personal data will be processed during the recruitment process, please read our Candidate Privacy Notice before applying.
We believe that diversity is a strength. We actively welcome and encourage applications from candidates of all backgrounds and identities, particularly those who identify as female, younger, of a UK Minority Ethnic/Global Majority Heritage, or disabled, as it is essential that we reflect the diversity of the communities we serve.
Please note that if you are shortlisted and are unable to attend on the interview date, it may not be possible to offer you an alternative date.
Our vision is of a diverse, growing, intergenerational church at the heart of each community, working alongside our chaplaincies and schools.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About this role:
This role is a new position beginning in April 2026, as part of the new Croydon Mental Health Partnership pilot programme (MHP) led by Croydon Voluntary Action. The MHP is part of the Building Brighter Futures (BBF) initiative funded by the Maudsley Charity. Reaching Higher is one of the BBF consortium members.
Main purpose of this role:
The Co-ordinator will provide early, relational, trauma-informed interventions for young people (15–19) presenting with mild–moderate emotional wellbeing, mental health, and social needs.
This role will deliver timely engagement (contact within 72 hours), needs-based assessments, short-term support, and warm handovers into the most appropriate pathway across the BBF consortium, avoiding duplication and repeated storytelling. The role is central to the front-door and allocations model, ensuring young people receive the right support, at the right time, from the right organisation.
This new role is perfect for someone who is looking to grow their skills in partnership working, including building partnerships between statutory services and the voluntary sector, while making a meaningful difference in the lives of young people. You will play a hands-on role in both the development and delivery of an exciting new mental health initiative, in line with Reaching Higher’s contextual safeguarding strategy.
Reaching Higher challenges young people to be leaders of their own lives.

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Role: Service Manager – Day Centre & Activities Hub
Salary: £30,750 per year
Hours: 37.5 hours per week
Contract type: Fixed term contract until 31st March 2028
Location: Bath
Additional information:
- Participation in an out-of-hours on-call rota, approximately once in every 15 weeks.
- Standard working days will be Monday to Friday; however, flexibility will be required to work occasional mornings, evenings, and weekends to support the needs of the service.
About Julian House:
Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.
If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!
About the Role:
This is an exciting brand‑new opportunity for a passionate and dynamic Service Manager to lead our Day Centre and activity programme! This is your chance to make a real impact by shaping a vibrant, inclusive, and supportive environment for the people we work with.
In this role, you’ll take the lead on coordinating and overseeing the day‑to‑day running of the service, as well as supporting our amazing team of support workers and volunteers. No two days will be the same — you’ll design and deliver creative, engaging, and meaningful activities tailored to the needs, interests, and goals of our clients.
You’ll also build strong, collaborative relationships with internal teams and external partners, helping to open doors to new opportunities and ensuring our clients receive the very best support. If you’re someone who loves bringing people together, creating positive experiences, and driving a service forward, we’d love to hear from you!
What you’ll be doing:
- Lead a vibrant activity programme: Oversee the delivery of a varied and stimulating timetable of day centre activities, ensuring they are tailored to the needs, interests, and preferences of our clients.
- Support and guide your team: Provide clear line‑management support to staff and volunteers, helping them thrive in their roles and deliver the best possible experience for clients.
- Champion safety and safeguarding: Manage local incidents and safeguarding concerns, ensuring all actions are taken promptly, recorded accurately, communicated with the right people, and followed up appropriately.
- Be the Health & Safety lead: Act as the service’s Health & Safety representative, ensuring the team and all stakeholders follow established safety guidelines and work within a safe environment.
Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined.
What we’re looking for:
- Experience working with people who may have complex needs and/or challenging behaviours.
- Ability to manage teams and/or projects resulting in high quality client service.
- Knowledge and understanding of the care and support requirements of people experiencing social exclusion.
There are many great reasons to join our team!
- Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan
- 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)
- 30% staff discount at Julian House charity shops
- A generous and competitive pension scheme
- A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
- Great opportunities for career development and free monthly training sessions from experienced facilitators
- For all the fantastic and valuable work, you’ll be doing, you’ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands
- Reflective Practice sessions from objective, external facilitators
Our Ethos
As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.
If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.
DBS Checks
We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.
Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join The Winchester Beacon in the role of Facilities and Compliance Manager and know that every day you are helping people to rebuild their lives and move on from homelessness. It is an opportunity to shape this new role at an exciting time of growth for the charity.
The Facilities and Compliance Manager is responsible for overseeing the efficient operation, safety and regulatory compliance of all charity facilities. This role ensures that buildings, systems and operations meet legal standards and support a safe and productive work environment.
Facilities Management
- Manage maintenance, repairs and upgrades across all sites.
- Oversee supplier relationships and service contracts.
- Implement sustainability and energy efficiency initiatives.
- Ensure physical and digital security systems are effective.
Compliance Oversight
- Develop and maintain compliance programmes aligned with UK regulations.
- Conduct audits and inspections; maintain documentation.
- Liaise with regulatory bodies and respond to inspections.
- Train staff on compliance policies and procedures.
Health and Safety
- Lead health and safety initiatives and risk assessments.
- Ensure emergency preparedness and incident response plans.
- Maintain compliance with HSE and environmental standards.
Remote Work and Hybrid Facilities
- Support remote and hybrid work policies, ensuring compliance with health and safety regulations for home-based employees.
- Coordinate remote access to facilities systems and documentation.
- Ensure remote workers have appropriate equipment and support.
Bachelor’s degree in Facilities Management, Engineering, Compliance or a related field or equivalent experience. Proven experience in facilities and compliance roles. Strong knowledge of UK health, safety and environmental regulations. Excellent organisational and communication skills. Proficiency in facilities and compliance management software. You will be supported for certifications including NEBOSH, ISO, CISI
To help break the cycle of homelessness by enabling people to rebuild their lives.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Family Service Manager
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Job Title: Family Service Manager
Location: Based within HMP Altcourse, Fazakerley, Liverpool. Step Free access is available at this service. You may be expected to travel to other services as required, including to Central London Central Office and for in-person meetings held off site.
Salary: £38,000
Shift Pattern: 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours as per service and organisational requirements, including evenings, weekends, and bank holidays and forming part of the out of hours on call rota for managers.
About the Role
We are seeking a Family Service Manager to lead our flagship family service based in HMP Altcourse. This is an ideal opportunity if you are seeking a hands-on role within a prison setting, who is confident in working in complex environments and wants to create meaningful change within punitive systems. You will lead a multidisciplinary team who deliver high-quality, therapeutically informed, arts-based work with men in prison and their families. You will bring together creative group interventions, bespoke family counselling services, and day-to-day practical family support within a complex prison environment.
As the Family Service Manager, you will lead a team of Programme Co-Ordinator's, Facilitators, Family Counsellors, a Deputy Service Manager, and other appropriate staff. The team deliver programmes such as Fathers Inside and Man Up which have received national recognition and have been delivered nationally across custodial and community settings. The role requires leadership experience, managing a diverse team, with line management responsibilities to support, enable, and empower your team to deliver high quality support to the participants of our programmes and their families. You will work closely with prison and Sodexo colleagues, as well as other internal SIG teams to ensure innovative, safe, and compassionate service delivery.
Key Responsibilities Include:
- Line Management throughout the employee lifecycle embedding a culture of learning, development, reflection, and evaluation.
- Creative leadership of creating and delivering engaging high-quality services and interventions which support rehabilitation, reintegration, and culture shifts in systems of power and compliance.
- Manage day-to-day operational delivery of programmes, the service, and visitors centre.
- Ensure core responsibilities and contractual requirements are fulfilled.
- Striving to ensure excellence and quality in our service delivery.
Why work with Safe Ground Prisons?
At SIG Safe Ground, we do things differently. Safe Ground is an Arts-based therapeutically informed charity with over 30 years' experience working across the criminal justice system. We support people in custody and their families to build stronger and more fulfilled relationships, reflect on behaviours, and navigate change without shame.
Working with Safe Ground means working differently. It’s about meeting people without judgement, holding space for accountability, and using creativity to disrupt cycles of harm. We believe real change happens when people are seen, challenged and supported, even (and especially) inside prison walls. Want to find out more?
Please be informed that as this role is based within a Prison environment, therefore further vetting from SIG's enhanced DBS will be required such as MOJ clearance.
About You
This is a role for you if you truly believe change happens through relationships, not control; you will lead with warmth and clarity and hold care and accountability together. You will be part of a values-led organisation that takes people, reflection, and creativity seriously. You will be comfortable working within a prison setting, with regular interactions with people from all backgrounds and circumstances which have led to them being imprisoned.
We're seeking a proactive leader, someone who has the ability to motivate and empower a team to drive excellence, both as individuals, and as a team, whilst providing practical solutions to challenges which arise. You will be knowledgeable of the criminal justice setting, and ideally have experience within a similar environment. We're looking for someone who can build rapport, trust, and create an environment which allows individuals to grow their skills and experience and develop as individuals.
- Previous experience in facilitation of group programmes and/or training to various groups, ideally in a similar setting (preferably within a creative setting)
- Experience of working with and engaging with diverse groups of people from varying backgrounds
- Demonstratable experience in leading a service/team in a similar capacity.
- Ability to provide high quality support and line management to staff.
- Ability to motivate and empower a team to achieve KPI's
- Ability to promote the service externally to enhance reputation in the area and with partner organisations
- Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency
- IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software.
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
Learning Disability Community Leader, L'Arche Manchester
ABOUT THE ROLE
Hours of work: 37.5 hours per week (including some evening and weekend working, and regular on-call)
Salary: £47,946 per annum
Reports to: L’Arche UK Regional Leader
Place of work: L’Arche Manchester Community, Manchester M20 4AW. Some travel and overnight stays will be required within the UK
Contract type: Temporary 12-month appointment to cover maternity leave
Closing date: Monday, 2nd March at 12 pm.
Main purpose of the role
The Community Leader is responsible for ensuring that the Community is living the mission of L’Arche, by providing excellent and sustainable care and support services, support for spirituality, and engaging with our neighbours and the wider community around us.
The Community Leader will:
- Lead the Community by responding to the needs, choices and context of our members while being faithful to the L'Arche UK Vision and Values, the L'Arche International Identity and Mission Statement, and to a co-created Community Mandate and plan;
- Maintain and enhance high-quality, person-centred care, support, and housing for people with learning disabilities, both at home and in our day services in partnership with the Registered Manager, the local and national teams, individual circles of support, and external partners.
- Ensure the Community’s financial sustainability through robust financial planning and management. This includes setting budgets and controlling spending, maximising housing occupancy, supporting the negotiation of care contracts, growing our day services and spotting fundraising opportunities.
- Foster a culture that maximises the voice and power for people with learning disabilities, and builds listening and collaboration between Community members. This will include working with an active Community Support Group, Community Gatherings, listening groups, and other forums.
- Lead and manage a committed and engaged leadership team to achieve objectives, set a positive culture, and support the personal and professional growth of our teams.
- Cultivate an open, creative, and inclusive spiritual life, inviting everyone in the Community to deepen their connections.
- Model, advocate for, and embrace the L’Arche ethos of deep, long-term, and mutually transforming relationships between people with and without learning disabilities. Plan and lead a regular calendar of events that build community belonging and help keep people connected.
- Contribute to the national work programmes of L’Arche UK, as part of the National Council, collaborating with Community Leaders of other L’Arche Communities, to share skills, best practice and resources.
- Be a visible representative of L’Arche locally in the wider community, with stakeholders like local authorities, professional organisations, schools, faith communities, and L’Arche world wide.
Key essential criteria
- Senior leadership experience in support to adults with learning disabilities (or transferable skills and experience in a closely-related field).
- Experience leading and managing an organisation or large teams to deliver results, maintain compliance and quality, and to respond to risks and opportunities.
- Experience leading and developing diverse teams to flourish, individually and together.
- Good financial planning skills and experience successfully managing a substantial budget.
- Evidence of the ability to think strategically, and work collaboratively to develop and implement community plans.
- Experience of living or working alongside people with learning disabilities and/or autistic individuals
This role is subject to an enhanced DBS criminal record check.
You may have held these job titles in the past: Registered Manager, Service Manager, Head of Care, Senior Operations Lead, Community Director, Head of Community Services, Country or Regional Lead, Learning Disability Services Manager, Head of Mission and Community Life, Health & Social Care Manager, Local Authority Commissioning Lead;
You can find more details about L'Arche and the Manchester community on our website.
Why join L'Arche?
As well as joining a friendly Community, where you will be well supervised and supported, and benefit from L’Arche’s mentorship programme, these are some other benefits you get by working for us:
- Joining shared meals since cooking and having a meal together is what we are all about
- Enhanced Maternity, Adoption/Surrogacy, Paternity Pay (depending on length of service, details available on request)
- Enhanced sick pay
- Interest free loans and salary advances available
- Free DBS / PVG checks
- Free Employee Assistance Programme available to everyone
- Up to 5 days paid compassionate leave
- Up to 6 days paid (pro rata) for time off for emergency dependents leave
- Specialist bereavement counselling for employees and their family members
- Life Assurance
- Access to the Bike to Work scheme
Discover what makes L’Arche a rewarding place to work—explore more of our employee benefits on our website.
A full job description and person specification can be found in the Recruitment Pack.
To apply, please submit your CV and answer the questions from our online application form.
The closing date is: Monday, 2nd of March at 12 pm.
First interviews (online via Microsoft Teams) are expected to take place during the week beginning the 9th March 2026.
Second round interviews will take on the place week beginning 16th March 2026 and will take place within the Community.
We encourage you not to wait until the closing date to submit your application, as we may begin interviewing strong candidates before then.
We also reserve the right to close the advert early if we receive enough suitable applications.
Please also read our privacy notice for job applicants.
Our inclusive communities challenge people to think differently about disability
The client requests no contact from agencies or media sales.
