Team Administrator Jobs
About ELBA
ELBA is a leading social regeneration charity in east London. Our mission is to develop employee volunteering and employment initiatives to decrease poverty, improve social mobility and increase equality for communities in east London and beyond. We facilitate corporate and other investments from over 60 organisations into our community, education and employment programmes.
With over 35 years of experience enabling successful partnerships between businesses and communities, ELBA engages over 15,000 corporate employees in volunteer programmes that support employment, education and community initiatives. In 2023 the Community Works programme supported 126 charities and social enterprises through engaging employee volunteers in practical and skills-based volunteering opportunities.
Purpose of the job
To be responsible for the successful delivery of ELBA’s Dragon Award Nominated Evolve Project, delivering exciting, innovative employer-supported volunteering projects that meet the expectations of specific corporate supporters, and the needs of the community with a key geographical focus in Hackney, Tower Hamlets and Haringey.
About Evolve
The Evolve Project is a collaborative partnership between Linklaters, UBS, Societe Generale and the Societe Generale UK Foundation, delivered by ELBA. Overall, the Evolve project aims to address the wider barriers and challenges faced in society & by community organisations & charities with a particular focus on Hackney and its surrounding boroughs of Tower Hamlets & Haringey. The project does this through supporting community organisations who are addressing different barriers like post Covid recovery, and the cost-of-living crisis, alongside continuing challenges of funding & sustainability.
Evolve aims to build the capacity of thee organisations, especially supporting the leadership, so they can keep up with the increased demand they are experiencing. Evolve has been designed to dynamically respond to the changing needs of local community organisations, drawing on the time, skills and expertise of employee volunteers to address the most pressing community challenges. The project is currently in its fourth year with funding secured for the following two years.
The role requires an ability to build a close and collaborative relationship across the community sector, particularly in Hackney, as well as with the corporate funders. A key focus is developing and delivering a range of exciting employee volunteering activities (including the Leaders in Partnership and Emerging Leaders coaching programmes) as well as leading monthly delivery and quarterly steering group meetings with the three business partners to ensure volunteer engagement and session development is meeting the aims and objectives of the project.
The post will be managed by the Head of Programme, Connect which sits within the Community Works programme at ELBA. The post holder will have weekly one-to-one meetings for input and guidance to achieve agreed targets and will be subject to annual performance appraisals.
Working for ELBA
As well as a competitive salary, we have generous annual leave entitlement that increases with length of service; life assurance; 5% employer pension contribution; BUPA health cash plan; enhanced maternity and paternity pay; an active well-being and equalities programmes led by staff; a varied and busy learning and development schedule; cycle purchase scheme; and an Employee Assistance Helpline. In our staff survey, our people tell us they love the interaction with active and caring colleagues; the worthwhile nature of our work; and the great agency in how they deliver their objectives. There is the potential for project managers to progress up to a senior project manager role after a year subject to performance.
Job Description
Key Evolve duties
● Responsible for day-to-day development and delivery of the Evolve project
● Collaborate closely with community partners, corporate partners and the ELBA team to understand community needs and design appropriate employee volunteering activities to address these needs
● Deliver a range of employee volunteering opportunities focused on capacity building for local community organisations within the geographical remit
● Build and maintain strong relationships with Evolve partners’ Corporate Responsibility teams by organising regular meetings and responding promptly to company requests
● Develop and promote a range of employee volunteering opportunities to corporate partners and manage delivery of volunteer requests
● Organise delivery of monthly delivery meetings and quarterly project steering group meetings including preparation of supporting documents and minute taking
● Achieve good delivery targets of employee volunteers engaged and beneficiaries supported
● Maintain strong impact reporting for the project and long-term tracking
Main duties
● Build effective working relationships with ELBA corporate partner organisations to understand their business and functions, culture and priorities, generate opportunities suitable for their employees, manage expectations and deliver on activities in support of programme and project goals and objectives
● Identify and build relationships with a range of community stakeholders, including charities, community groups, social enterprises and grassroots organisations
● Assess organisational needs and develop creative corporate volunteering opportunities to meet the needs and build the capacity of community stakeholders
● Source, place, train and manage cohorts of corporate volunteers in line with business plan and project targets
● Identify a range of corporate volunteering opportunities that can facilitate large-scale participation and/or collaboration for ELBA corporate partners
● Generate regular communication items such as an annual report, programme impact reports, articles, write awards nominations and case studies and maximise the use of social media platforms
● Work with the Community team to ensure programme materials are kept up to date
● Implement effective evaluation and impact measurement tools in line with ELBA corporate partner requirements, ensuring that evaluation informs best practices to ensure continuous improvement
General
● Adhere to ELBA’s safeguarding policies and procedures at all times
● Develop a broad knowledge of regeneration programmes and local authority priorities in east London and specific geographical area
● Support the wider Community team with the planning and delivery of key events
● Support Connect Head of Programme to align Evolve’s offering with the wider Connect programme
● Use ELBA internal systems to maintain records and report progress, including due diligence and volunteer recording via Salesforce within set timescales
● Ensure that effective project management systems for monitoring and evaluation are in place and keep detailed records
● Complete monthly, quarterly and annual reports as required
● Proactively generate case studies, news articles, photos and social media content to promote the work of ELBA in line with ELBA communication targets and protocols
● Collaborate with other ELBA colleagues on projects where appropriate, and contribute to the development of ELBA as an organisation overall
● Adhere to and implement policies, including equal opportunities and health and safety
● Undertake any other reasonable duties as requested by your line manager
ELBA wants to represent the diverse community we support and aims to be an inclusive employer in terms of ethnicity, disability, sexual orientation & background. We are an equal opportunities employer and we welcome all applications.
This appointment is subject to DBS clearance and satisfactory references. Shortlisted candidates will be asked to make a declaration stating that there are no reasons why the applicant cannot work with children, young people or vulnerable adults.
The client requests no contact from agencies or media sales.
Job Title: Programme Quality and Policy Manager
Function: Strategy & Impact Team
Reporting to: Head of Programme Quality
Contract: Permanent
Hours: Full-Time (37.5 hours per week)
Salary: £29,500 (plus £3,000 Inner London Weighting where applicable)
Location: Remote (with regular travel to London Office as required)
Closing Date: Monday 26th May
About The Access Project
We support students from disadvantaged backgrounds to access top universities, through a unique combination of tuition and in-school mentoring. We work with them to make good applications, get the grades and transition to university. Our volunteers are trained and supported to be effective tutors who work with our students for an hour a week to raise their grades. In addition, a dedicated school-based staff member mentors the students so they have the knowledge and support to make strong university applications. Our results show this approach works.
The Access Project Values
Empowerment: We support students and our people to develop the skills and knowledge to accomplish their goals.
Courage: We encourage our students and our people to be authentic, innovative, and ambitious in order to reach their full potential and deliver our mission.
Impact: We evolve our programmes through an evidence-led approach, supporting our students to achieve their best outcomes.
Inclusion: We respect and value individuality and engage diverse voices to achieve our mission.
Ownership: We hold ourselves accountable in all our actions and efforts. We ask, “What can I do to improve my results?”
About the role
This role is available at an important time for The Access Project as we expand our mission, seek to pilot a new programme model, and move into new school contexts. This is an exciting opportunity for someone with the skills for programme improvement, a strong interest in research, and a deep passion for our mission to support students to place and succeed at selective universities.
The ideal candidate will be a strong leader who is comfortable working across teams to make change. You’ll be the lead and expert on The Access Project’s in-school university readiness work with responsibility for designing and quality assuring the provision, supporting the learning and development for our school-based staff to effectively deliver the programme content. This position is integral to ensuring The Access Project is delivering a high-quality programme that supports the needs of our students and drives the outcomes of the programme across all regions and schools. The postholder will also be responsible for amplifying The Access Project’s voice in the sector and responding to policy updates; with a focus on bringing their knowledge of the Higher Education sector and the experiences of our students to decisions about the direction of our own programme. They will also support further development of our programme-level Diversity and Inclusion work, to ensure that the programme is tailored where feasible to the needs of all students.
Duties and responsibilities
1) Design & Development
- Act as a senior collaborator to the annual programme design process. Work with the Head of Process Improvement & Programme Quality to incorporate University Access Officer, Programme Leadership, school, and student feedback on how best to drive our short term and long-term outcomes across our programmes.
- Project manage the implementation of changes driven out of programme design. This includes the creation of or changes to delivery resources and training materials, as well as to our university readiness framework and the Salesforce system that supports delivery.
- Work with Programme Managers to understand their delivery challenges, develop solutions and answer questions around university admissions, widening access and The Access Project’s own University Readiness Programme.
- Act as a senior contributor to the development of The Access Project’s programmatic Diversity and Inclusion work, working closely with the University Access Officer D&I Lead. This includes strong engagement with the D&I working group and designing and implementing systems and support to better serve our students with inclusion needs.
2) Research and Policy
- remain critically engaged with the widening participation/social mobility sector, and able to synthesise key changes/challenges and ensure that they are applicable/actionable by the organisation.
- Ensure that any relevant widening participation sector developments and trends are fed into The Access Project’s way of working. For example, this might be changes to resources for the programme or working with colleagues to communicate with students (e.g. on plans for A Level Results Day).
- To be an ambassador of The Access Project’s work and impact externally in the widening participation sector, including speaking at conferences, writing articles on our work, and engaging in external relations.
- Holding responsibility for The Access Project’s policy and research workstream, including contributing to the strategic direction of this work and undertaking research to drive the delivery of this workstream to promote The Access Project’s voice in the widening participation sector.
- Liaising closely with the Communications team to ensure that The Access Project’s responses to sector information and updates are timely and relevant to our Mission.
- Provide nuanced insight about the widening participation/Higher Education sector, with a clear take / coherent view on the landscape and how it’s changing, which would then enable us to make informed choices about our programme.
3) Quality Assurance
- Take responsibility for the operational implementation of the university readiness strand of the quality assurance strategy, to drive the quality of the activities The Access Project delivers to young people in schools.
- Participate in The Access Project’s quality assurance processes, including performing drop-ins on University Access Officers’ programme delivery, and coordinating with other members of the team to perform drop-ins in an efficient and effective manner.
- Embed learning from The Access Project’s quality assurance process into our standard practice. This will include delivering training and development sessions for University Access Officers, updates to resources and guidance for what best practice looks like.
- Contribute research on wider pedagogical best practice into our quality assurance work to ensure the highest quality in our delivery of educational programmes.
4) Student Voice
- Maximising student voice within programme design through the organisation and facilitation of student Delivery Review Meetings.
- Lead the development and administration of The Access Project’s annual student survey, considering the needs of key stakeholders across the organisation.
- Hold and contribute to The Access Project’s overarching Student Voice strategy.
- Continue to drive improvements in The Access Project’s student voice work through research and engagement with sector leaders.
5) Any other duties as required
Person specification
Essential
- Confident leader and collaborator: ability to work positively and collaboratively across functions to drive continuous improvement.
- Strong communicator: demonstrable success at giving feedback and clearly communicating your perspective.
- Strong facilitation skills: an experienced and engaging meeting, training, and workshop facilitator.
- Excellent time management and organisational skills: and a proactive and creative approach to problem solving.
- Experience of programme design and development: committed to and confident in using data to make evidence-based decisions.
- Project management skills and experience, particularly in planning and monitoring.
- Deep knowledge of and passion for youth mentoring.
- Strong understanding of the UK education system and the challenges facing learners from widening participation backgrounds.
- Strong research skills in sector analysis and writing
Desirable
- Experience of using Salesforce (or another Client Relationship Management system) as a case/student management system.
- Knowledge of Diversity & Inclusion issues related to education and motivation to adapt The Access Project programme to make it more inclusive.
- Experience of project/programme evaluation.
- Line management experience.
Benefits:
• 25 days annual leave p.a. (pro rata) plus Bank Holidays and Christmas closure.
• PerkBox – offering nationwide shopping discounts, gym memberships, holidays, learning and much more.
• Employee Assistance Programme, a 24-hour helpline for staff
• Online Medical assistance – access 24/7 to a qualified GP within minutes, with referrals and prescriptions available same-day.
• Interest-free travelcard loans
• Cyclescheme loans
• 3 paid Volunteering Days
• Employer’s pensions contributions (3%)
• CPD options
• The Access Project welcomes requests for flexible working arrangements
Safeguarding Statement
The Access Project is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Equal Opportunities Statement
The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. We are working towards improvements with equality, diversity, inclusion and belonging.
Disclosure of a Criminal Record
The Rehabilitation of Offenders 1974 (Exceptions) (Amendment) Order 1986 applies to posts where there is access to children. This means that applicants for employment that involves working with children and young people must disclose anything listed in their criminal record, with the exception of protected cautions and convictions. All Disclosures are carried out in the strictest confidence and are made only in connection with your application for employment and for no other purpose. The application for a DBS check at a level appropriate to the job role will be activated before your first day of work. Members of staff who are not eligible for a standard or enhanced DBS check are required to undertake a basic DBS check only in line with legal requirements. If you are selected for appointment to the role, you will be subject to this procedure.
Present or most recent employment
It is important to give full information, including the organisation you work in, or most recent employment if not currently working, full dates, address and explanation of any gaps in employment.
References
All appointments are subject to verification of employment and suitability of the candidate for the post applied for. We reserve the right to approach any previous employer for a reference and to verify their identity but will request your permission before doing so. If you have experience of working with children, please include this as one of your references.
Education, Qualifications and Training:
● Ensure you give all the information requested, including dates, establishment where you studied and make clear the level of any examinations e.g., GCSE, GCE 'O' Level or 'A' Level or equivalents etc. and the grades you obtained. Also include any skills training you have had. You will be required to produce original documentary evidence of any qualifications relevant to the job, and these will be detailed on the person specification.
● Proof of qualification is required before the appointment is confirmed.
The client requests no contact from agencies or media sales.
Karibuni Children, a UK registered charity, works to help Kenyan children from some of the poorest backgrounds, to fulfil their potential and release themselves from the cycle of poverty. At any one time, we are supporting around 700 children across Kenya and our aim is to walk with the children through their whole education. In addition to providing financial support to enable children to attend high-quality educational institutes, we work to reduce other barriers that may prevent those living below the poverty line from maximising their educational potential. This includes provision of nutritious school meals, school uniforms and shoes, learning equipment and feminine hygiene products. We also support initiatives focused on the empowerment of the wider family unit of each supported child, such as providing workshops on parenting skills, sustainable food production, nutrition, entrepreneurship, and business skills. To further support this, we work with our partners on infrastructure development projects which have the potential to transform the local community and deliver increased self-sufficiency and sustainability.
The charity is seeking to recruit a UK Operations Manager to support the programme of work. The successful candidate will be one of only two paid employees, working with the Trustees to lead the charity through the next phase of its development.
Job Description
Salary: up to £30,000 – 34,000 full time equivalent depending on experience.
Contract: Permanent / Part Time (30 hours per week)
This role is envisaged as permanent part time for 30 hours per week over a minimum of four days. However there is some flexibility in this, and consideration will be given to applicants either looking for a full time role or who can offer a minimum of 24 hours over 3 days per week. This can be discussed at interview.
Location:The role is currently based at the Stoke Mandeville office, but this environment is shared with another charity and is not always conducive to office working. There will therefore be the opportunity for a significant element of home-based work as appropriate.
Reporting to: Board Chair. Working closely with: Chair of Fundraising Committee (Trustee position), wider Trustee team, Trust Fundraising Manager, and Kenya partner projects
Direct reports: None Currently.
Annual leave: 25 days + 8 Bank Holidays
Pension: 4% (with employee contribution of 4%)
Role purpose:
To manage the UK Office activities and support Trustees in administrative tasks relating to Fundraising, Finance and Operational matters.
Key work areas and tasks:
a) To provide high quality administrative support to key functional areas such as Fundraising, Finance and Operations, ensuring that UK processes are fit for purpose to support the long-term goals of the charity.
b) To ensure the effective day-to-day running of the Karibuni Children Office, based in Stoke Mandeville, Bucks.
c) To oversee management of the new Salesforce donor database, and other IT systems (Microsoft & Google) in use by Karibuni Children and to ensure that the systems provide effective support to all functions of the charity.
d) To oversee the management of the charity website and social media channels, maximising the effectiveness of these channels to raise awareness of charity activities and raise donor funds.
e) To participate in the recruitment of volunteers
f) To promote and actively support Karibuni Children’s fundraising activities and events, taking the lead in the organisation of agreed major events.
g) To provide effective support to Trustees, Staff and Volunteers in all areas of the organisation’s activities
JOB RESPONSIBILITIES
Unless otherwise stated, the term "staff" will include any paid staff and volunteers. Following are the key tasks that the successful candidate will be expected to perform:
Administration & Operations
● Develop and maintain effective and efficient administrative systems
● Ensure compliance with health and safety legislation, policies, procedures and guidelines with regard to staff, equipment and premises
● Provide support to all IT (Microsoft & Google) and CRM (Salesforce) users and ensure data integrity and reconciliation to other systems
● Maintain staff records and contact lists, ensure good HR policies and practices are maintained.
● Create and maintain an asset register for all Karibuni owned items
● Assist the Governance and Risk sub-committee in any matters relating to Karibuni Children risk management
Finance
● Assist the Finance and Operations sub-committee in any matters relating to Karibuni Children finances
● Carry out bookkeeping activities, creating banking schedules and ensuring that all cash and cheques received are banked within agreed timescales
● Oversee Gift Aid claims and ensure that compliance with regulations is maintained
● Assist volunteer Treasurer with preparation of management accounts as necessary
● Maintain records for restricted and designated funds, reconcile Charity Gifts income and other income sources.
Fundraising
● Ensure postings to CRM are accurate and reconcile to financial systems
● Manage receipts from online sites and ensure that CRM system is updated accordingly
● Ensure that all donations are appropriately acknowledged
● Organise and manage Karibuni’s own-organised fundraising events, marketing events on internal and external platforms, registering participants, overseeing risk assessments, and maintaining related records.
● Provide a focal point for 3rd party fundraising events, ensuring proper communication and recording
(Pending the ongoing automation of some of these processes, there is the option for them to be delegated to a part time bookkeeper)
Marketing & Communications
● Make updates to the charity website and social media channels
● Design and publish the bi-annual print and email newsletter including writing and collating stories and images.
● Write and publish regular email communications to supporters.
Other duties and responsibilities
● Promote the Vision, Mission and Core Values of Karibuni Children
● Operate within Charity Law and Data Protection Law and adhere to the Code of Fundraising Practice
● Manage systems and processes to ensure adherence to data privacy legislation
● Carry out any other tasks appropriate to the grade and nature of the role to ensure the effective delivery and development of the Karibuni Children’s work, as agreed with the Board Chair
PERSON SPECIFICATION
REQUIRED
● Empathy with the Vision, Mission and Core Values of Karibuni Children and a commitment to work to the highest standards of integrity.
● Appropriate technology skills, with the ability to manage a small estate of IT equipment.
● Good financial knowledge and awareness. Ability to analyse and interpret a variety of data and produce insightful management information
● The ability to monitor and maintain personal performance against agreed targets
● Good organisational skills including the ability to plan and arrange own work
● Effective written and oral communication skills
● Willingness occasionally to work outside of usual office hours
● Enhanced DBS check
PREFERRED
● Experience in the Voluntary or other regulated sector, preferably in an administrative, events management, fundraising and/or IT support capacity
● An understanding and interest in international development is desirable
● Awareness of key Charity Commission guidance
● Experience in finance and bookkeeping processes
● Experience in fundraising
● Experience in events management
● Experience designing and managing operational processes and control frameworks. Ability to develop, monitor and maintain quality standards.
● Project Management skills are desirable
● Good understanding of Microsoft 365
● Experience of solving data issues and report writing within a fundraising CRM system
● Knowledge of Data Protection legislation and ability to implement changes required by GDPR
How to Apply
Please send a copy of your CV and a supporting statement demonstrating how you meet the person specification and what attracts you to this role. We recognise that some of your experience may be from unpaid roles as well as paid employment – please include any voluntary work if it helps to show why you are the right candidate for the job.
Application deadline: Friday 17th May 2024
Initial interviews will take place week commencing 27th May 2024
The client requests no contact from agencies or media sales.
We are looking to recruit highly motivated and committed individuals, to join our high performing, friendly and supportive team that prides itself on the difference we make to our clients lives daily.
About the role:
We began a contract with the Ministry of Justice in June 2021, delivering a pan London Housing Advice & Interventions Service, in partnership with St Mungo's. With Single Homeless Project staff co-located in probation offices, you will be working in close partnership with Probation Services, to support people on probation to either sustain their current accommodation or to secure new housing as needed.
We are seeking people who could deliver housing advice, guidance and support to clients. Working with a caseload in your local designated boroughs, you will produce comprehensive and high-quality assessments on their support needs; particularly their housing, employment and financial needs and follow the most suitable pathway for them.
We are also looking for people who are interested in working in this sector and with this client group. We encourage applications from those, who are also at the beginning of their career path - graduates and those with transferrable skills & experience.
About you:
- Some understanding of working in supported housing or floating support services, with a demonstrable knowledge of Housing and other related Legislation or a relevant qualification
- Experience of managing complex and difficult situations in relation to vulnerable client group(s).
- Ability to effectively liaise with a range of service providers or agencies in order to establish or improve services for clients.
- An understanding of the principles underlying a quality service, and customer focused, with proven ability to empower service users.
- Ability to be self-motivating, work under pressure, and manage time effectively, prioritising different areas of work according to need
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We love what we do and we're passionate about making a difference to the lives of the people we work with.
Single Homeless Project grew out of an understanding of the needs of homeless and socially excluded people in London, and 40 years on, this remains the driving force shaping the organisation today. We work with our clients as equals in a spirit of trust and mutual respect, trying to put their needs and views at the centre of everything we do.
As employees are our greatest asset, we strive to maintain a culture in which they are supported and listened to, developing services in a responsive and flexible way which draws on the energy, commitment and expertise of our people.
Important info:
Closing date: Monday 3rd June 2024 (at Midnight)
Interviews to be held on: Thursday 13th June 2024
This post will require an Enhanced DBS check to be processed for the successful applicant. Please note checks may take 8+ weeks before the successful candidates can onboard.
The client requests no contact from agencies or media sales.
Participant Support and Delivery Officer
We are looking for a Participant Support and Delivery Officer to join a charity’s team at an important moment in the organisation's growth.
Position: Participant Support and Delivery Officer
Location: Birmingham - remote and flexible working available
Hours: Part-time (0.6FTE), 22.5 hours per week
Contract: Permanent
Salary: £25,000 per annum (pro rata)
Closing date: 9am on Monday 13th May
Interview dates: Held via Zoom or in person week beginning Monday 20th May
Company benefits: Employee Networks, Organisational Away Days, Informal meeting space such as coffee breaks and bookclub, 25 days annual leave pro rata plus bank holidays and 3 days office closure from 25 December to 1 January, Flexible working, Health and wellbeing and ongoing
About the role:
In October 2023, the organisation began delivery of Year 1 of their West Midlands based Environmental Leadership Programme in partnership with the Shropshire Wildlife Trust. The role of the Participant Support and Delivery Officer is to work closely with the programmes delivery team across the partnership on the different stages of programme recruitment, delivery and implementation – all to ensure that participants have an excellent experience with us.
Key areas of responsibility include:
- Supporting the recruitment and onboarding of Year 2 participants in the run-up to the programme starting in October 2024 and provide a friendly point of introduction for participants onto the programme. This will include travelling to support the delivery of in-person taster and recruitment activities.
- Supporting the participants and managing their experience before, during and after programmes. This will include working with the programmes team to ensure we have collected all of the participant information we need to be able to assess the success and impact of our programmes and will include communicating with and keeping track of correspondence with participants
- Carrying out monitoring and evaluation activities and analysis of data that will help us measure and communicate our programme impact, including data collection (qualitative and quantitative) that can be used to create a programme narrative
- In Salesforce - undertaking data entry and administration including the production of basic reports and the ongoing development of simple automation that helps us streamline processes across the programme and partnership
About you:
We are looking for a fully engaged and raring-to-go Participant Support and Delivery Officer to join our team and make their mark! You will have a can-do, positive and proactive attitude that will relish the opportunities that will be provided to you in this role.
Key skills required for this role:
- You have experience of delivering timely, tailored and appropriate wrap around support for participants during the programme to ensure that they complete the programme having achieved both personal and campaign aspirations.
- You’re a team player. You develop good working relationships with young people, programme participants, colleagues, trustees, funders and stakeholders regardless of their background or seniority. You build trust and can stand in the shoes of others.
- You are process-oriented and like the detail. You love a brief, a spreadsheet, a system, and a to-do list – creating new ones and building on existing ones. You love getting through your tasks for the day, working through details at pace and to a high standard.
- You prioritise well and have excellent time management skills. You are well-organised, plan and have good attention to detail. In doing so, you manage your own time well and respect the time of others. You can juggle multiple deadlines and have experience of balancing multiple tasks and responsibilities.
- You are a strong communicator. You think about how to get your message across when you communicate, and in both written and verbal communications you are clear and concise. You are comfortable communicating in both one-to-one and group settings, online and face-to-face.
- You are ‘tech savvy.’ You are comfortable using technology to support your work and that of others. You ideally have experience with tools such as Zoom, Mural and Trello and learning environments such as Notion/ Mighty Networks, or are willing to learn how to use them with support from the team. We also use a system called Salesforce, but we’ll give you the training you need to be able to use this.
- You’re aligned with our mission. You have lived experience and/or an understanding of the critical issues surrounding equality, inclusion and diversity, including structural issues around race and class. You believe that, with the right support, everyone has the potential to achieve excellence, whatever that means for them.
To apply, please submit your CV and a supporting statement (no more than 2 pages) demonstrating clearly how your skills and experience match our person specification.
About the organisation:
The organisation exists because our decision-makers don’t reflect the society they serve. For more than a decade now, this has meant delivering programmes to support young people aged 18 – 25 from ethnically and culturally diverse backgrounds to take on leadership roles in their communities and to stand out on their employment journeys.
We recruit young people who have talent and passion and who wish to make a difference, supporting them to develop the networks, skills and confidence they need to fulfil their potential. In doing so, we open up their pathways to positions of influence in their career and their community. Over the past decade, we’ve supported nearly 5,000 young people in total, 65% of whom come from a Black, Asian or minority ethnic background, 55% of whom are the first in their family to go to university and 59% of whom identify as women.
You may also have experience in areas such as: Participant Support And Delivery Officer, Participant Support Officer, Participant Delivery Officer, Participation Engagement lead, Community Engagement lead, Participation and Community Engagement lead, Programme Development Manager etc.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Service Manager
Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it? Do you have resilience and adaptability? Can you work effectively with a focus on customer service and care?
We have an exciting opportunity for a Specialist Service Manager (known internally as Project Leader) to lead the Anti-Social Behaviour Service team in Devon and Cornwall, working 37.5 hours a week.
Position: 5547 Specialist Service Manager (Project Leader)
Location: Homebased (Devon/Cornwall)
Hours: Full-time, 37.5 hours. Monday- Friday
Contract: Fixed Term until the 31st May 2025
Salary: £29,930 per annum (FTE £29,580 per annum plus £350 per annum Homeworking Allowance)
Closing Date: 24th May 2024. We reserve the right to close this vacancy early, if enough suitable applications are received to take forward to interview prior to the published closing date.
The Role
As a Project Lead for the ASB team you will be:
- Managing a small team of ASB caseworkers including performance management, monitoring and support
- Responsible for allocating cases within the team and analysing statistics and data in order to monitor daily caseloads against resources and look for trends/ pattern of behaviour
- Working with the Operations Manager to ensure delivery of the business plan and associated outcomes
- Responsible for capturing data and information to ensure the work of the team is outcome based and evidenced
- The subject matter expert for ASB within the service
- With key partners, developing mechanisms for identifying and referring those affected by ongoing and persistent ASB incidents and crimes, including those not engaged in criminal or civil law processes
- Completing DSO training to prioritise the safety of service users and ensure compliance with safeguarding policy
- Leading on delivery of training to local agencies, organisations and bodies to represent the service and increase knowledge and understanding of issues related to the ASB
- Contributing to and attending monitoring meetings with funders/commissioners and providing reporting when required
- Playing a lead role in developing VS’s ASB work at both local and national levels
- When the service requires, holding a small caseload providing high quality support to service users in line with VS policies and operating procedures.
The role is home-based within Devon and Cornwall and therefore is open to applicants who both live in this area and have access to an appropriately confidential space in which to work. Regular travel within working hours will be expected across Devon and Cornwall to fulfil the role and travel expenses are paid. Core service hours are between 9am – 5pm, with the expectation to flex to need where required, managed within flexible working arrangements.
About You
You will need:
- As this role involves regular travel across Devon and Cornwall and due to the location, a driving license and access to a vehicle is considered an essential requirement
- Experience of managing a team
- An understanding of confidentiality and safe working practice in accordance with safeguarding legislation, General Data Protection Regulation and other legal requirements
- Experience of effective delivery of services in the voluntary or statutory sector including complex case management and maintaining case management records
- The ability to build effective working relationships across internal and external stakeholders and work directly with in statutory, voluntary or multi agency settings
- High personal resilience to manage demands of working with ASB
- Competent IT and administrative skills including the use of Microsoft Office packages
- The ability to engage with vulnerable service users.
In Return…
Work for an organisation who believes in attracting and retaining the best people and offer a competitive rewards and benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Sick pay allowances, maternity and paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression.
About the Organisation
This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.
The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities
You may have experience in areas such as Service Manager, Case Worker, Specialist Service Manager, Project Leader, Service.
Please note this role is being advertised by NFP People on behalf of our client.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The postholder will be responsible for processing various types of income and will play a key role in documenting the Charity’s fundraising activities
Key responsibilities of the role:
- Working to process fundraising and donor income for the Charity
- Carrying out data imports on Microsoft Dynamics
- Performing data amendments and data cleaning
- Exporting data to external agencies
- Batching donations and allocating them into various areas
- Creating reports using MS Access
- Performing new donor imports
- Carrying out manual amendments of supporter records on Access
- Batching online donation payments
- Writing/amending/running queries in MS Access to create monthly reports
- Carrying out clawbacks
Ideal candidate profile:
- Experience in a similar Data Officer position within a Charity
- Advanced Excel experience
- Working knowledge of Microsoft office applications including MS Teams, Outlook and Word
- Excellent written and communication skills
Agency reference number: J80250
Location: Central London (2 days per week in Office)
Duration: 3 months rolling contract with high chance to extend
Daily Rate: £120 - £130 per day
This vacancy will be actively shortlisted, so early applications are encouraged to avoid missing out.
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you passionate about welcoming refugees to the UK? Would you like to support refugees to get out of the city to enjoy the Cotswolds and meet local people?
Sanctuary Breaks is a new charity based in Stroud District, Gloucestershire, set up to welcome refugees and people seeking asylum to rural areas in the county, and enable social and cultural exchange between refugees and the resident population, especially with a view to supporting mental health. Your job would be to develop this charity, and increase refugee and asylum seeker opportunities for leisure, engagement and inclusion in the life of the area.
Sanctuary Breaks promotes equality, diversity and inclusion and requires employees to carry out their work in accordance with its policies on equality of opportunity in relation to staff, volunteers, promotion of the charity's policies and access to the charity's services. We particularly welcome applications from those with lived refugee experience and those with protected characteristics under the Equalities Act 2010.
Organisational Development
Work with Board of Trustees to develop necessary policies and procedures to be legal, effective and follow best practice,
Service and support the Trustees of Sanctuary Breaks CIO
Work with Directors of Hill House Retreats CIC to support generation of Trading Income for the charity
Support the Board of Trustees to make grant funding applications for service development and work with them to develop other income streams: community fundraising; events; donations
Represent Sanctuary Breaks as required
Project development
Work with partners and volunteers to enable two or more rural Sanctuary Breaks per month (events, day trips or residential visits)
Develop a system of evaluation to demonstrate the impact of the services that the charity is providing, with particular reference to mental health and wellbeing.
Maintain and further develop partnerships with refugee sector agencies in the target areas,
Network with local individuals and community groups and create partnerships as needed to promote a welcome for people seeking sanctuary in the area
Recruit and support volunteers to deliver the service
Lead on publicity and communications to promote the service, including regular newsletter and social media posts
Develop ideas for and support cultural and fundraising events
Administrative tasks
Maintain the calendar of events and bookings and work with HHR CIC to coordinate bookings of the house between Sanctuary Breaks and trading income activities
Manage day to day finances and provide information as required to the Treasurer
Create and maintain a register of refugee sector organisations requesting sanctuary breaks, allocating bookings, supplying and handling relevant paperwork
Job: £25k pro rata, 18 hours per week (initially fixed-term 12 month contract)
Hours: 18 per week, including occasional evening or weekend work
Location: flexible, at least one day per week in Amberley, Glos
Closing date: 9am Monday 13th May
Interview date: Friday 17th May or Monday 20th May
To facilitate inclusion and welcome of people seeking sanctuary into the beauty and delights of rural Gloucestershire