Finance Manager Jobs
This is an exciting new senior role which particularly requires commitment, strategic thinking and an ability to work with multiple stakeholders. Strong relational skills are essential, including a desire to communicate extensively and be able to listen and reflect to finalise a series of focused outcomes.
The right candidate will be able to:
- ensure we optimise our engagement with parishes, communities, and schools to embed a common culture and common goals.
- discern and develop our shaping principles and goals into work streams and outcomes that will most effectively reflect, achieve and measure our priorities.
- work in partnership with the Director of Communications and other senior Officers so we can be more intentional in our strategic mission and ministry.
- inspire and empower colleagues by providing dynamic leadership and support that has Christian beliefs and values at its heart.
Are you ready to lead strategic operations and contracts for a dynamic mental health charity? Off the Record is an award-winning young people’s mental health charity offering a range of support services for children and young people across the vibrant and diverse area of London Boroughs of Croydon, Sutton and Merton.
We’re recruiting a Head of Contracts & Operations to play a crucial role in the strategic management and oversight of our central services, including finance, administration, data, and premises. You'll lead a team and carry senior management responsibility for these areas.
If you have at least 3 years' experience in senior technical management, excellent organizational skills, and a passion for making a difference, we want to hear from you. Take the next step in your career and contribute to our mission of supporting young people's mental health by visiting our website to access the application pack. Completed applications should be returned to us via email by midday on Monday 29th April 2024.
This is a full-time position, with the possibility of reduced hours (min 30 hpw/4days) and is office-based in Croydon. Salary is £45,594 inclusive of Outer London Weighting and a range of other benefits.
If you have any further questions please email recruitment or visit our website for more information about our services.
The client requests no contact from agencies or media sales.
HALO has been working in Angola since 1994, and now employs over 1,400 staff (47% women) working in demining, explosive ordnance risk education, and conservation. There are over 70 different types of landmines in Angola from an estimated 41 years of minelaying during the war for independence and civil war which persisted from 1961 to 2002. The programme currently has twenty ongoing contracts from a diverse set of institutional, private, and corporate donors. As a signatory of the Ottawa Treaty, HALO supports the Government of Angola in reaching its treaty obligations. To date, HALO has cleared over 100,000 mines and made over 25km2 of land safe for use across the country.
This is a great opportunity to lead a dynamic and expanding team to deliver impactful projects. The Country Head will lead the strategy of the programme and have the autonomy to progress the programme through internal change and thematic expansion.
Job title: Country Head - Angola
Location: Luanda, Angola (regular travel required)
Salary: Competitive, dependent on experience
Contract: Full-time, Permanent
Reports to: Regional Director Africa
About the role:
HALO is seeking a dynamic and solution-oriented Country Head to lead the strategic direction of the programme in accordance with HALO’s organisational mission and goals. The Country Head will lead a senior leadership team of six mid-level managers who work across mine action operational delivery, environmental project delivery, human resources, finance, strategy, support services and a Chief of Staff. They will work in partnership with the Regional Director, Deputy Regional Director, and other HQ functional leads. The Country Head will serve as the legal and primary HALO representative in Angola and be accountable for the programme’s staff and assets, the execution of donor projects and relations with local authorities and partners.
The Country Director is responsible for leading the strategic direction of the programme, including the design, review, and implementation of the programme’s strategy in accordance with HALO’s organisational objectives and charitable purpose. This includes establishing long-term strategic goals for the programme and developing the capacity and strength of the existing team. The Angola programme has projects spanning across two of HALO’s three strategic goals and is especially focused on the expansion of activities surrounding women’s empowerment and inclusivity, and the linkages between conflict, conservation and mine action. The successful candidate to this role will be a strategic thinker, who can demonstrate previous experience successfully building capacity to achieve strategic objectives.
The Angola programme currently has twenty ongoing contracts from a variety of governmental, private, and commercial donors with an annual turnover of circa $16 million. The Country Head will oversee and lead the two programmatic Heads responsible for execution and delivery donor projects: Head of Mine Action, and Head of Environment. The Country Head will ensure that the other senior managers provide the necessary support to the programmatic Heads to ensure they have the resources, capacity and support required to operate in an effective and compliant manner. The successful candidate will need to have exceptional liaison skills as they work closely with the Head of Strategy to maintain and foster critical stakeholder relationships in Angola, specifically with the Government of Angola as the programmes’ largest donor. The Country Head will also need exceptional organisational and financial acumen as they are accountable for the programme’s financial and legal compliance with internal and national policies and legislation.
The successful candidate will need to be an inspiring leader, capable of managing the large and diverse workforce with a focus on empowerment, communication, and professional development. The Country Director will be needed to work on improving processes and procedures with a desire to lead on implementing impactful systematic change. This role requires a candidate with strong coordination capabilities, and a commitment to lead by example to maintain high professional standards.
Key Responsibilities:
- Lead the programme and foster a positive culture aligned with HALO’s values and standards, protecting, and enhancing the welfare of HALO’s staff and beneficiaries.
- Provide strategic input and support regarding the development of emerging programme opportunities and thematic growth inline with the programme and organisational strategies.
- Design and implement the programme’s long-term strategy and annual strategic goals.
- Develop the capacity and strength of the existing team, ensuring the correct staffing structure, capacity and skills are in place to achieve the programme’s strategic objectives and contractual commitments.
- Manage the senior leadership team to ensure compliance across all departments in the programme in accordance with HALO policies and procedures, national regulations and legislation, donor contracts and regulations.
- Ensure robust systems and reporting across the programme to enforce compliance through a thorough system of checks, monitoring, and accountability.
- Oversee and coordinate the senior leadership team to ensure budgetary and project contractual compliance.
- Manage the Head of Finance and regulate financial reporting to enforce monthly, annual and project cycle deadlines and internal and external regulatory requirements are met.
- Lead the in-country team, building morale, and providing empowerment, clear communication, and professional development.
- Provide leadership and line management to direct reports, including ensuring the setting of clear objectives, regular feedback, and development opportunities, and completing annual performance appraisals.
- Ensure the programme operates in accordance with national labour law and HALO’s HR regulations including safeguarding, health and safety, and security. Ensure total adoption and integration HR policies and systems, and lead on implementing impactful and responsive systematic change.
- Inspire, mentor, and manage across direct reports and the wider team, providing support to performance improvement or disciplinary processes for staff as required.
- Maintain a detailed understanding of the political, military, economic and security situation in the country to understand and evaluate risks as well as needs and opportunities.
- Review and assess existing and emerging risks in the country and provide or recommend appropriate mitigation measures (to include the Foreign Terrorist Organisation threat and sanctions).
- Ensure operational safety, emergency response and crisis management response and preparedness in coordination with the senior leadership team.
- Represent HALO with key stakeholders to maintain relationships with partners and donor representatives in country and raise HALO’s profile by building complementary partnerships and securing new funding opportunities.
- Review operational, financial, safeguarding, or other major incident investigation reports as required, ensuring timely and sufficient corrective actions are taken.
- Implement programme communications strategy and raise HALO’s profile through engagement with the media and with potential private donors and supporters.
- Report regularly and as required to HALO HQ and the Regional Director.
- Where appropriate, act as representative for the Regional Director / Deputy Regional Director.
- Carry out any other duties as required or directed in support of HALO’s mission.
Essential Requirements:
- Significant senior leadership experience within the INGO/ Humanitarian sector.
- Significant senior leadership experience of full cycle project management including design, implementation, evaluation, and accountability with a track record of achieving results.
- Experience in managing compliance across project management, financial, labour law and other departmental functions.
- Experience in strategy building and implementation.
- Proven experience establishing and maintaining new stakeholder relationships.
- Financial management and compliance.
- Proven experience leading and managing teams, building capacity and creating an inclusive workplace.
- Experience assessing and managing risk as well as managing incidents and crises.
- Excellent interpersonal and communication skills, and an ability to foster a cooperative work environment.
- Clear written and verbal communication, including public speaking as an organisation’s representative.
- Advanced Microsoft Office skills and fluency in English.
Desirable:
- Portuguese language skills or a strong willingness to learn.
- Experience of working overseas in low-resource settings and within complex political environments.
- Experience working with a variety of donor types, such as government, private, corporate and foundations.
- Experience in safeguarding management.
- Experience implementing professional development strategies for staff.
- Experience in mine action, weapons and ammunition management, and other related aid & development activity.
- Experience working on projects relating to gender and women’s empowerment.
Benefits:
- Annual Leave: 49 days rising to 56 after two years in HALO.
- $350 per month Local Overseas Allowance
- Non-contributory life assurance.
- Private medical health cover.
- Pension contributions matched by HALO up to 5%.
- Emergency medical insurance when travelling overseas.
How to Apply
Please submit a CV (no more than 2 pages) and a cover letter (no more than 1 page) in English outlining how your experience matches the key skills and competencies required by midnight 17th May 2024 (UK time). We reserve the right to amend the closing date depending on the number of applications received.
In addition to confirming that you can meet the essential skills, competencies and HALO’s values, job offers are subject to two satisfactory references, a pre-employment medical and a criminal record check.
The HALO Trust is an Equal Opportunity Employer and does not discriminate against any applicant for employment because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
The HALO Trust is committed to a culture that is both diverse and inclusive and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
The HALO Trust is committed to ensuring that it provides a safe and trusted environment which safeguards and promotes the welfare and wellbeing of anyone who comes into contact with, or is part of, the Charity, with a zero-tolerance approach to behaviours which challenge this.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Actively Interviewing
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We are on an exciting period of growth and over the next few years we want to increase our reach, connectivity, and impact at a local, district and regional level. At the heart of our work is our vision to ‘#WeThinkActive - Everyone in Coventry, Solihull & Warwickshire to benefit from movement and enjoy sport and physical activity in safe and thriving communities’ and our mission, ‘We will use the power and potential of sport and physical activity to enable future generations to have healthier and more prosperous lives’.
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Our ambition and aspirations mean that we need to formalise and evolve the systems, process and procedures employed in all aspects of running the charity and Active Partnership.
To lead and manage this transition and growth we are looking to recruit an Operations Director to be part of Think Active’s Exec team.
The charity has a strategy and an annual business plan that together, highlights the ambitions, financial profile, goals, and future direction of the organisation. Our ability to implement this has been made possible through valuable Sport England funding.
Reporting directly to the Chief Executive you will lead the development and implementation of operational systems and plans that are integral to the successful delivery of our strategy and implementation of our business plan.
The client requests no contact from agencies or media sales.
Country Trust Head of Programmes
Employed contract
- Hours: 21 per week
- Salary/contract rate : £43-45,000 FTE depending on experience
- Location: Ideally within easy reach of Chelmsford. Hybrid/homeworking
- Employed contract – benefits
- Annual leave: 25 days annual leave plus Bank Holidays (FTE)
- Benefits: Workplace pension
- Reporting to: CEO
Possible combination with the Impact and Learning Lead role also being advertised.
About The Country Trust
As a nation we've lost our connection with the land that sustains us all, with big and urgent ramifications for health, sustainability and equality. The Country Trust is changing this through high quality food, farming and countryside experiences that empower children in the most disadvantaged communities across the UK. For 45 years, we've worked with farmers to bring the countryside alive for over 600,000 children least able to access it. Our impactful programmes include the Food Discovery Programme, Countryside Discovery Residentials, Farm Discovery, Farm in a Box and Plant Your Pants.
About the Role
As the Head of Programmes, you will take on a strategic leadership role, managing the team of Programme Managers and deputising for the CEO when required. You will ensure each programme flourishes while encouraging collaboration across teams and with external partners to meet our ambitious objectives. This is a hybrid role, allowing you to work from home and travel to see our programmes in action nationwide.
Key responsibilities include:
- Line managing senior programme staff, including a dispersed workforce
- Overseeing operational demands and change management
- Financial management - budgeting, forecasting, invoices, embracing fundraising
- Actively promoting equality of opportunity and being a powerful advocate for our cause
- Confident communication and stakeholder engagement across sectors
- Supporting strategic direction and deputising for the CEO when required
You will work closely with the CEO, Senior Leadership Team of 10, and a delivery team of around 40 colleagues.
About You
We are seeking an exceptional communicator and versatile senior leader committed to providing quality opportunities for disadvantaged children. You must have:
- Proven success line managing senior programme staff and a dispersed workforce
- Strong financial management skills, including budgeting and forecasting
- Working with the Impact and Learning Lead to ensure broad and deep understanding and implementation of our Theory of Change and our values, that evaluation and learning are embedded throughout the organisation and that we are known for the quality of our reporting, with all our activities and reporting informed by meaningful data.
- To identify and develop key partnerships to enable us to extend our reach and our impact.
- Excellent written and oral communication skills
- Confidence and competence to act at Board level and deputise for CEO
Additionally, you should have:
- Strategic thinking abilities to balance priorities and find solutions
- A collaborative approach suited to a dynamic team environment
- A desire to support colleagues' growth and development
- The ability to build successful, effective partnerships – our 5 Year Plan goals are dependent on working with and through others
- An understanding of the reality of the lives of disadvantaged children and the barriers they face in developing a first-hand connection with the land.
- Passion for food, farming, and the countryside
This is a fulfilling opportunity to play a vital role in an organisation dedicated to reconnecting children with the land and creating a sustainable, equal future.
Closing date: midnight 5th May
Shortlisting: w/c 6th May
Interviews: w/c 20th May (to be confirmed)
Due to our safer recruitment policy, we cannot accept CVs for this position.
The client requests no contact from agencies or media sales.
We're Hiring! Green Space for Health Programme Director (Maternity Cover)
This is an exciting senior role for an environmentally committed leader to cover maternity leave. We are looking for someone who can take strategic oversight of our Green Space for Health programme and provide effective management of the project and its staff.
- Home-based with monthly travel to Oxford (expenses covered)
- Full time (37.5 hours per week)
- Salary: £42,230 per annum (plus contributory pension)
- Fixed term for 8 months (with potential to extend to 12 months subject to funding)
- Apply by midnight 19th May 2024, interviews will take place w/c 3rd June
About the role
This is an exciting senior role for an environmentally committed leader to cover maternity leave. We are looking for someone who can take strategic oversight of our Green Space for Health programme and provide effective management of the project and its staff.
Our Green Space for Health programme helps to realise the value of green space for physical and mental health, both at healthcare sites and in the wider community. Our flagship project, the NHS Forest, promotes tree planting and woodland creation at NHS sites, supporting and encouraging sites to plant and maintain trees through offering free trees and advice. We support NHS sites to develop their greenspace for the benefits of patients, health staff and communities, while improving biodiversity and combatting climate change. We do this by encouraging green space enhancements such as meadow areas, vegetable growing, orchards and therapeutic gardens, as well as supporting the delivery of nature-based interventions for health.
The Green Space for Health Director will oversee the development of the NHS Forest and other Green Space for Health projects, delivering the programme strategy. This will include managing the Green Space for Health team, overseeing the delivery of our funded projects including budget management, coordinating reports to funders and trustees, and taking a strategic lead on the development and funding of the Green Space for Health programme in consultation with other stakeholders. See the full roles and responsibilities below.
The Green Space for Health Director will deliver our programme strategy through fulfilling the following responsibilities:
- Provide line management for the Green Space for Health Team’s 5 staff members. This will include one-to-one meetings, appraisals and regular team meetings.
- Oversee the delivery of the Green Space for Health funded projects, including NHS Forest tree planting projects and our Nature Recovery Ranger programme.
- Raise income for, monitor and oversee the programme budget in consultation with CSH’s fundraising and finance team.
- Coordinate reporting on the programme, including liaising with funders and producing reports for funders and for CSH’s board of trustees.
- Oversee the development and delivery of Green Space for Health training course, working with Green Space for Health staff and with administrative and strategic support from CSH’s education team.
- Work with the team to coordinate the NHS Forest Advisory Group.
- Build partnerships that will further the development of the programme and contribute to fundraising in line with the programme objectives.
- Act as a spokesperson for the programme, including making presentations, responding to media requests and participating in relevant national policy fora, including for the purposes of wider policy development.
- Be an active member of CSH’s senior management team, helping to develop CSH as an organisation, including strategy, employment and oversight.
For more information, please see the full job description and person specification attached or visit our website.
Closing date: 19th May 2024
Interviews: w/c 3rd June 2024
If you are a strategic thinker with a passion for leadership and innovation, thrive in dynamic environments and possess a drive to make a tangible impact, this is an exciting opportunity for you to join our dedicated team as an Assistant Chielf Executive Officer (ACEO).
Assistant CEO responsibilities will include strategic leadership, development, and ensuring the long-term sustainability of our programs. You'll also play a crucial role in promoting EDI and maintaining quality assurance standards.
You will need a professional qualification in mental health or related fields alongside experience in senior management and a passion, resilience and drive to improve the mental health of children and young people.
In return we offer a salary of £52,000 inclusive of Outer London Weighting, and a range of other benefits.
This is a full-time position, with the possibility of reduced hours (min 30 hpw/4days) and is office-based in Croydon but with regular travel within SW London.
Application pack can be downloaded from the Careers page on our website and applications should be returned to recruitment by midday on Monday 29th April 2024.
If you have any further questions please email recruitment or visit our website for more information about our services.
The client requests no contact from agencies or media sales.
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for everyday equality for disabled people.
This is a new and exciting role, and you will be able to make it your own. As the Head of Planning at Scope, you will play a crucial role in shaping our organizational strategies and ensuring effective resource allocation. You will provide the senior leadership team and key stakeholders with confidence on how we are doing and the insight to make effective strategic decisions.
12 months fixed term, 35 hours per week
Location: Here East or another Scope office with flexibility to work from the office and from home.There is a clear expectation of regularly spending time in the Here East office with teams whenever needed as well as occasional travel to other locations.
The role
This role is in our Operational Performance team. You will work with the CFO and finance team to make sure our plans match our budget, the strategy and the three-year plan.
As the Head of Planning, you will:
- Work together with leaders to create and improve our organisation's plans and make sure our plans help us reach our goals.
- Review how Scope manages and monitors large scale projects
- Keep track of how we're doing using important measures.
- Include disabled people in making decisions.
- Lead and help make our organisation better.
For more information about the role’s responsibilities, and the skills and experience required please use the link to job description.
About you
To be successful in this role we are looking for someone who has:
- Proven ability to work collaboratively and drive results.
- Experience in project management and financial planning.
- Excellent communication and interpersonal skills.
- Strong organisation and problem-solving skills
- Can effectively communicate complex information to diverse audiences, in an accessible way.
We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people.
Please make sure you explain in your application, with examples, how you can meet these important skills.
Our values are being pioneering, courageous, connected, open and fair
By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Equality, diversity and inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect, and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
- 27 days holiday plus Bank Holidays
- Flexible, hybrid and remote working options
- Pay progression at 6 months and 2 years
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, race and LGBTQ+
- Discounted gym membership, cycle to work scheme and much more.
How to apply
If you want to become a Disability Gamechanger, we'd love to hear from you.
Click the apply button to create an account and complete your application form.
Head of Ageism Campaign (Maternity Cover)
· Maternity cover
· Salary £58,807 per annum
·Full-time (37.5 hours per week)
· Flexible working options will be supported.
· Central London Office and Hybrid working
We offer a pension scheme with employer contribution up to 10%, in addition you’ll receive 28 days holiday plus bank holidays (pro-rata), 24-hour access to a comprehensive employee assistance programme, cycle to work scheme and season ticket loan scheme and other benefits.
About the role
The Centre for Ageing Better launched the first ever campaign focusing on ageism in January 2024.
Ageism is the most widespread form of discrimination in the UK. And it will impact us all at some point, particularly as we get older. Ageism affects how society sees older people: they’re often reduced to offensive stereotypes, patronised, or treated as a burden. And it even affects how we see ourselves. As the years progress, we start to believe what we read, see and hear, and come to think that we’re ‘past it’.
The Head of Ageism Campaign plays a key role in a small team responsible for planning and delivering a nationwide public-facing campaign to bring an end to ageism in England. The public-facing campaign is one strand of a wider ‘age-friendly’ social movement aimed to make people think, feel and act differently about ageing, which will work on a number of levels and with a range of different audiences.
Under the direction of the Director of Communications & Policy and with an expert external consultant, this role is responsible for planning, delivering, measuring and iterating campaign activities that lead to measurable changes in attitudes and behaviour amongst the public.
The campaign will position Ageing Better as a thought leader and expert on ageism in England and mobilise the public and stakeholders around key activity and campaign moments, working at a national, regional and local level.
The postholder will jointly manage a creative agency to deliver phase two of our mass marketing campaign, ‘always on’ activity, and a moment of collective action once a year for warm audiences and ambassadors for the campaign.
About you
You are a passionate and committed campaigner, determined to create societal change.
You will have excellent experience in campaigning techniques and communications, with first-class writing skills. You will understand how to influence the public and move people along a behaviour/attitude change journey.
You will be comfortable working across the full marcomms mix and using different channels and platforms to reach audiences.
You will have great project management skills and will love keeping a project on track.
About us
The Centre for Ageing Better is a charitable foundation funded by The National Lottery Community Fund and part of the government’s What Works Network
Everyone has the right to a good life as they get older and our whole society benefits when people are able to age well. But far too many people face huge barriers, and as a result are living in bad housing, dealing with poverty and poor health and made to feel invisible in their communities and society.
The Centre for Ageing Better is pioneering ways to make ageing better a reality for everyone. Its key areas of work include challenging ageism and building a nationwide Age-friendly Movement, creating Age-friendly Employment and Age-friendly Homes.
We are striving to create an organisation that reflects our society and the communities we serve. A workplace where everyone feels empowered and where diversity of background and thought is celebrated. We know there is more work to be done and are committed to continuing to improve our practice around Equality, Diversity, and Inclusion.
We very much welcome applications from minority groups and those underrepresented in our workforce. This especially includes people from Black, Asian and Minority Ethnic backgrounds, LGBT+ people, and Disabled people.
We are a Positive Action employer, therefore in recruitment where two candidates are ‘as qualified as’ each other, we will favour a candidate from any group identified as currently underrepresented in our team based on protected characteristics as outlined in the Equality Act 2010.
The closing date for this role is 11:59pm on 3rd May, with in- person interviews to take place during week commencing 13th May
The client requests no contact from agencies or media sales.
Job Description
The Head of Advocacy and Policy will be responsible for developing an excellent Advice Service and Retention Team to support and advise students effectively to enable excellent student experience and satisfaction.
This role will lead on the development of effective insights, representation and support initiatives/campaigns for students, across our three campuses at Greenwich, Avery Hill and Medway.
This role will enhance work with the diverse student population of the University of Greenwich and lead a dynamic team to ensure students have consistent and accessible services that contribute to positive student experience.
This role sits within the wider Membership Services department, together with other key areas consisting of; Activities, Sport, Academic Communities, Representation and Democracy, we provide a high-quality service for students, that they can shape, steer and be at the heart of.
This postholder will be part of the GSU Senior Leadership Team and will be expected to contribute to department and organisation wide strategic development.
The post holder will:
- Have expert knowledge in areas of in relation to Advice and Retention and policies and legislation relating to such activity
- Support and develop strong student-led communities and campaigns in areas of: Advice, wellbeing and retention so that members can thrive
- Provide line management support to staff so that the team have up to date, specialist advice skills, knowledge and understanding of University regulations, policies and procedures that may affect the work of the Advice service and oversee engagement across Greenwich’s 3 campuses
- Undertake casework and provide expert advice for the team on all aspects of Advice
- Lead on the project management of wellbeing/health promotion campaigns and initiatives throughout the year, as well as any external bids through bodies such as OfS
- Oversee the Retention and Wellbeing Project work, and other relevant projects with external partners
- Lead on insights work relating to retention, wellbeing and support
- Lead on responses to external consultation and enquiry responses, including but not limited to OfS, Department for Education, OIA and Universities UK
- Support elected officers to deliver on campaigning priorities
- Ensure the Advice service has the skills and is equipped to support the diverse needs of students at Greenwich and Kent at Medway.
- Provide regular insights and reports on the GSU Membership to inform our strategy and service provision
- Work with other Heads to develop relevant and modern Front of House services for each GSU campus ensuring ease of access and consistency for all members.
Key Areas
- Be an engaged and active member of the Senior Leadership team, contributing regularly and working collaboratively with peers
- Provide leadership, strategic direction and day to day operational management to the Advocacy and Policy: recruiting and inducting members of staff, motivating, supporting and developing team members to ensure they have the necessary skills and knowledge for their roles as well as manage performance
- Develop a proactive results driven culture within the team, ensuring agreed objectives and targets are delivered, whilst promoting a collaborative approach to working with internal departments
- Develop succession plans and identify training and development opportunities within the team
- Be accountable for the quality of outputs of the team
- Provide support to the Officer team helping and equipping them, particularly in their roles as representatives and providing pastoral support and guidance.
- Ensure the whole organisation is aware of and understands the work of the Advocacy and Policy Team and its contribution to our strategic objectives
- To maintain expert and up-to-date knowledge on sector policies and regulations relating to advice, retention and student success, providing relevant guidance to officers and staff as required.
- Develop and promote a culture of continuous improvement across the team to ensure we can adapt to changing students’ needs and priorities, as well as building on successes and preparing for the future.
Strategic Development
- Contribute to the strategic objectives of GSU, with a particular focus on advice, support and wellbeing in relation to the student experience
- Develop and oversee a new and innovative approach to proactive health and wellbeing campaigns that empower students to look after themselves and each other, as well as seeking support
- Lead on Access and Participation Plan Engagement, acting as the key contact on this area with the University.
- Build and maintain strong working relationships with relevant senior UoG staff and departments including Student Academic Services, Faculties and our partners at Kent Unio
- Develop and oversee the Advice service to support advocacy initiatives at multiple levels within the University, ensuring both students and University stakeholders view GSU as a credible and reliable source of information on the needs of students.
Monitoring and Evaluation
- Develop and oversee a structured approach to gathering, analysing and reporting on data relating to engagement of students with our services and to student views on key issues relating to retention and success
- Develop and oversee processes of collecting quantitative and qualitative data from casework to analyse trends and inform feedback for the SU and university
- Ensure evaluation mechanism are embedded in the teams working practises and that findings are shared and used to implement learnings with the goal of improving services
- Support Officers by preparing information, statistics and trends about key services to be shared within the University committee cycle
- Be responsible for the implementation of service standards for the Advocacy and Policy Team and to monitor and report on adherence to these standards
- Prepare materials to apply for any relevant quality mark accreditations for the service.
Budget and Financial Management
- Manage a budget relating to Advocacy and Policy including any restricted funds.
- Be responsible for the teams resources, ensuring these are effectively allocated, managed and controlled
- Review and establish processes, systems, polices and where appropriate standard procedures to maximise efficiency ensure deadlines are met and a positive return on investment
- Review and provide narrative for scrutiny at monthly management meetings with the Finance Team
Stakeholder management
- Collaborate with GSU colleagues, particularly the Student Voice and Engagement Teams to ensure we have a consistent approach to how we work with and support students
- Work with students through our representative structures and forums to ensure we shape services students want and need, taking into consideration the varying campus priorities
- Maintain strong relationships with key university staff to develop, deliver and evaluate collaborative projects and interventions supporting advice and retention
- Attend meetings relating to Advocacy and Policy as well as associated areas at both GSU, the University and externally, included, but not limited to regional networks
- Identify opportunities to share best practice and represent the work of GSU and your team to the wider HE community, through conferences and publication.
Personal Specification
Essential Experience
- Line management experience
- Relevant experience working in the youth, education, students’ union or other membership or advisory organisation
- Experience of leading a multi-functional team
- Experience of mentoring coaching staff/elected officers
- Experience of developing operational policies and procedures
- Experience of budget management, project management, and operational management
- Experience of working with a range of stakeholders and partnership working or strategic networking
Essential Skills and Abilities
- Ability to work with and lead a high performing team
- Ability to troubleshoot difficult situations, and deal with them calmly, efficiently and effectively
- Ability to produce confident, clear written reports and be able to write succinct documents on complex areas
- IT skills at a level that supports membership CRM systems, Advice Pro and other platforms
- Excellent time management and organisational skills with the ability to manage others to reach deadlines, within agreed budgets and to a consistently high standard
- Ability to write strategies and be able to effectively communicate vision and mission
- Ability to stay focused and efficient in the face on changing priorities
- Track record of successfully developing and implementing projects and operational change
- Able to draft policies and procures with an eye for detail and accuracy
Essential Knowledge
- Awareness of current issues within the higher education sector
- Knowledge of relevant external bodies and organisations including Advice UK, NUS, Citizens Advice, OIA, Ofs, Student Minds
- Knowledge of relevant health and safety legislation
- Knowledge of Safeguarding, advice legislation, risk assessments and GDPR
- Knowledge of providing 121 support
Education/Training
- No one specific qualification is required, but evidence of recent continuing professional development in a professional area relevant to the post is required. For example: ILM, City &Guilds etc.
Personal Attributes and other requirements
- Able to travel within the Borough and Region.
- Able to work some evenings and weekends and stay overnight where necessary.
- Works well in a team with a flexible approach to work
- Be eligible for a DBS check if needed
- A commitment to the principles and practices of equality and diversity
- An ability to apply awareness of diversity issues to all areas of work.
- Commitment to the values and ethos of GSU.
Desirable other requirements
- Visionary, creative, and innovative strategist
- A positive, solution focused leader – able to make ‘tough’ decisions; determined and resilient in order to cope with the demands of the role
- Empowering, authentic leader with high levels of emotional intelligence
The client requests no contact from agencies or media sales.
The Head of Omnichannel and Customer Experience is accountable for leading Scope's ecommerce business into our next stage of growth and turning this into a future significant income stream for the charity.
The role
Develop and drive the implementation of an eCommerce strategy.
Commission and drive a programme to garner customer insights across all channels.
Collaborate with the Head of Retail Shops to connect Scope’s online and brick and mortar propositions.
Use customer insights to inform the buying and merchandising of new goods. To return significant profit margins for the charity.
Use customer insights to inform future brick and mortar propositions. Including brand and format and the instore experience.
Lead on plans to strengthen our partnerships with retail corporate donors. To diversify and grow quality stock donations to drive income and deliver profit.
About you
You will be an experienced eCommerce leader. And already at a head of level in your current role.
You will have extensive experience of leading large, diverse teams, through a period of growth or change. Strong communication and collaboration skills are critical in this role.
You will also have a commercial and entrepreneurial mindset and understanding of the customer journey. And finally have your finger on the pulse of trends in the digital commerce world.
We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people.
Please go to the Scope website for further information and the skills and responsibilities required for this role.
Our values are being pioneering, courageous, connected, open and fair
By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.
Disabled candidates
Equality and inclusion are at the heart of our mission. We are committed to creating a diverse and inclusive workplace.
We particularly welcome applications from disabled people. We guarantee interviews to disabled applicants who meet the essential job criteria.
Please let us know if you are applying under the Guaranteed Interview Scheme.
We encourage applications from underrepresented groups including people in BAME and LGBTQ+ communities.
If you prefer information in a different format, such as large print or Braille, please go to our website for further information.
Find out more about asking for adjustments at interview.
How to apply
If you want to become a Disability Gamechanger, we'd love to hear from you.
Click the apply button to create an account and complete your application form.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
- 35 days annual leave in Retail
- 27 days plus Bank Holidays in other roles
- Flexible working (where we can)
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, race and LGBTQ+
- Discounted gym membership, cycle to work scheme and much more.
Who are we at Scope?
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for everyday equality for disabled people.