Jobs

About the role:

Join us at Single Homeless Project (SHP) and become part of the Lewisham Vulnerable Adults Accommodation Service (LVAAS), a vital support service providing accommodation-based support across properties in Brockley and New Cross. We work with people experiencing homelessness who face a range of complex challenges, offering tailored support to help them regain control of their lives. In this role, you’ll build strong, trusting relationships with clients, supporting them to develop essential life skills, improve their wellbeing and connect with the wider services they need to thrive.

As a Project Worker, you’ll collaborate closely with internal teams and external partners to deliver meaningful, person-centred support that leads to real progress. You’ll also take responsibility for ensuring that our properties are safe, well-maintained and compliant with health and fire safety regulations; creating a stable and secure environment where clients can begin to rebuild.

This is more than just a role; it’s an opportunity to grow within an organisation that invests in your development and values your contribution. If you bring the right values, passion and commitment, we’ll support you to build your skills and confidence, helping you grow your career while making a life-changing impact on those we support.

About you:

• Resilient and innovative, with a commitment to working collaboratively, within a recovery framework.
• Empathetic and compassionate and genuinely care about people facing hardship and want support their journey to independence.
• Non-judgemental and able to meet people where they are, respecting their experiences.
• Respectful and treat all clients with kindness, fairness, and dignity.
• Committed to learning, open to training, supervision and ongoing development. 
• Patient and resilient remaining calm and supportive, even when challenges arise.
• Team player who works well with colleagues and contribute positively to the service environment.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 24th August at midnight

Interview date: Wednesday 3rd and Thursday 4th September online via Microsoft Teams

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed.

About the role:

At the heart of Camden’s response to street homelessness, the Rough Sleepers Hub Assessment Centre at 165 Kings Cross Road plays a vital role in offering people a safe place to begin their journey away from the streets. With 16 beds and a focus on short-term stays, the service aims to support individuals into secure and suitable housing within just 28 days. This is not simply a place to stay; it’s a place where change begins, you will be instrumental in making that change possible.

Working within a psychologically informed and trauma-aware environment, you’ll support people facing some of the most entrenched challenges in society. You’ll take the lead on a caseload, carrying out in-depth assessments and building support plans shaped around each individual’s unique circumstances. This includes creating tailored interventions that address a range of support needs your clients may face; from and physical health difficulties, to substance use, trauma and experiences with the criminal justice system. You’ll help residents with practical daily tasks, support their engagement with training and employment opportunities, and collaborate with a wide network of professionals including Connect Forward, In Roads and Camden Routes off The Streets to offer truly holistic support.

At SHP, you’ll be part of a service that supports people during moments of significant transition, helping them take meaningful steps toward stability and independence. This role offers real variety, the chance to create lasting change, and clear pathways for professional growth. With access to ongoing training, reflective practice and opportunities to shape the future of our services, you’ll be part of a learning environment where your development is as valued as the support you offer. This is more than just a job, it’s a chance to walk alongside people as they rebuild their lives and move forward with hope and purpose.

About you:

• Helping people to identify personal goals and supporting them through a process of change, including managing challenging situations in relation to people, including responding calmly to crisis and deal promptly, effectively and safely to complex situations.
• Understanding of professional boundaries and their importance when delivering trauma informed support. This includes demonstrating a non-judgemental approach to working with multi-disadvantaged / complex needs clients and to promote a strengths-based approach.
• Strong time management skills, ability to work on own initiative, manage competing priorities, quick turnarounds and maintain high standards.
• Experience working in partnership with a range of individuals/agencies to coordinate activities/support and achieve positive outcomes.
• Willingness and ability to work on a rota system of early and late shifts, which may include some variable hours including some evenings and weekends.
• Knowledge of financial support available to clients to ensure income maximisation, rent payment, and increased financial resilience.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 24th August at midnight 

Interview date: Monday 1st and Tuesday 2nd September online via Microsoft Teams 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted for this role. Applications requiring sponsorship will not be accepted or progressed. 

Do you want to play a pivotal role in ending impunity for corruption and defending democracy? 

Spotlight on Corruption has an exciting opportunity for a passionate and creative individual with a flair for networking and a track record of bringing in funds for charitable causes to lead our fundraising programme. 

Now more than ever, powerful anti-corruption voices are needed in a fragmented world where democracy is under threat globally. Join our small, tenacious, driven and highly collaborative team, and be part of the anti-corruption movement creating a more hopeful future.

Deadline for applications is 23.30 on 31st August 2025.

About Spotlight

Spotlight on Corruption is a bold, brave voice that pushes forward the anti-corruption agenda in a pragmatic and credible way. We are agile and opportunistic, seizing political opportunities to push for reforms, while continually building the evidence base through our court monitoring, enforcement tracking and research. We punch above our weight in holding the government to account for taking action against corruption, cronyism, and dirty money in the UK.

Spotlight’s team consists of an Executive Director, Deputy Director, Head of Finance & Operations, Senior Policy & Campaign Lead, Senior Advocacy Adviser, Senior Communications Advisor, and Senior Policy Researcher. The Senior Philanthropy and Partnership Manager is a new role, bringing the staff team to eight. We are committed to maintaining our exceptional team working environment, flexible working arrangements, and ensuring that staff are recognised, respected and have opportunity to develop in their roles.

In the six years since it was established, Spotlight has had significant trust fundraising success and established strong relationships with institutional funders who understand our work and its impact. Under a new three year strategy we are seeking to sustainably grow and diversify our funding base - across trusts and foundations and by establishing a major donor programme to enable us to increase our impact.

We are looking for someone experienced, ambitious and creative to be our first Senior Philanthropy and Partnership Manager, to drive our fundraising strategy, create new opportunities and relationships, lead the cultivation and stewardship of new trust funders, and develop a new major donor fundraising programme.

In this role you will have strategic accountability for fundraising and overseeing progress towards fundraising targets, working with the team and the Board to generate ideas and deliver proposals for raising funds, and for highlighting our impact to potential donors. You will be a hands-on fundraiser, who builds relationships with donors, keeps on top of developments in the funding landscape, develops compelling and creative pitches and proposals for funders, and as a result delivers sustainable income generation to ensure Spotlight achieves our organisational goals.

Key responsibilities

• Lead on executing Spotlight’s fundraising strategy and donor management

• Identify, maintain and develop a robust pipeline of prospects and funders across high-net-worth individuals, trusts and foundations and other appropriate giving vehicles

• Nurture long-term relationships with existing and prospective trusts and foundations, high net-worth individuals and Donor-Advised Funds

• Work with the team to develop exciting ideas to pitch to funders and to highlight our impact, as well as identifying funding gaps and opportunities

• Prepare and submit high-quality, tailored grant applications to secure trust funding for specific projects and core activities

• Work effectively and collaboratively with the wider team, Executive Director and Board to deliver the fundraising strategy and embed fundraising confidence and process across the team

• Work with the team to develop Spotlight’s impact story and generate ideas about promoting Spotlight’s work, in line with our values 

• Track our fundraising efforts and maintain an effective overview of relationships through our Beacon CRM system

Person specification - essential criteria

• A creative and proactive mindset, with the ability to take initiative and generate new opportunities

• Proven ability to communicate effectively and persuasively, with strong oral, writing, presentation, relationship building and networking skills

• Proven track record in developing and nurturing productive and long-term relationships with potential funders

• Proven track record of meeting targets from a high-value fundraising programme (trusts and major donors) 

• Proven track record in researching and identifying new trust and major donor prospects, and developing effective cultivation, solicitation and stewardship plans

• Experience of developing exciting pitches and high-quality funding proposals with narrative and financial reports

• Collaborative and solutions-focused, with the ability to lead internal engagement in fundraising and grant management

• Highly organised, with the ability to prioritise and meet deadlines and excellent attention to detail

• IT proficiency, with the ability to maintain accurate and timely records using our Beacon CRM system

• An understanding of due diligence in relation to donors and donations

• A passion for fighting corruption

• Eligibility to live and work in the UK 

Person specification - desirable criteria

• Ability to think strategically about fundraising and how it interacts with the overall organisation strategy

• Experience of raising funds a field that is relevant or related to fighting corruption

• Good financial literacy and understanding of project budgets and restricted / unrestricted funding

• Experience of organising major donor cultivation events

Spotlight on Corruption is committed to fostering a diverse, inclusive, and equitable environment where all staff feel respected and valued. We conduct anonymous long-listing to help promote fairness and diversity. We encourage candidates from different backgrounds and experiences to apply, especially those from underrepresented groups. If you don't meet 100% of the qualifications but are excited about the role, we'd love to hear from you.

Working arrangements:

Two year contract with a view to making this a permanent role. Four days (28 hours) per week - with flexibility depending on the right candidate. 24 days of annual leave (pro rated from 30 for full-time roles) plus pro rated public holidays. Remote working from home required, with regular meetings - sometimes at short notice - in London. Flexible working available.

Responsible to: Head of Finance & Operations

Start date: As soon as possible

Corporate Fundraising Manager (Maternity Leave Cover)

Hours: 35 hours per week, 9am-5pm, Monday-Friday

Location: Hybrid (Office in Amersham, Buckinghamshire), with occassional travel across the UK

Contract: Fixed-term, 12 month contract, to cover maternity leave

Job Description:

In this interim role, you’ll play a key part in driving forward our corporate partnerships work to build strong, mutually beneficial relationships with businesses and organisations to support our mission. You’ll identify and develop high-value opportunities, inspire charitable giving, and provide excellent stewardship to ensure partners feel valued, engaged, and motivated to continue their support. 

You’ll also contribute to maintaining a healthy and active pipeline of new prospects, supporting the long-term sustainability of our work. As part of our marvellous team, you’ll enjoy the opportunity to manage and support colleagues, helping them thrive and deliver great results during this period. 

This is a rewarding, hands-on role for someone who loves relationship-building, is confident working with corporate partners, and is excited to be part of a charity making a real difference to seriously ill children. 

Key Responsibilities:

Strategic Leadership 

• Lead the corporate fundraising programme at Roald Dahl’s Marvellous Children’s Charity, working closely with the Director of Fundraising & Communications, Director of Development, and Brand & Marketing Manager. 

• Deliver an ambitious corporate partnerships strategy that supports both regional (aligned with Roald Dahl Nurse locations) and national growth. 

• Contribute to the overall strategic planning of the Fundraising and Communications team, supporting the charity’s broader income and engagement goals. 

• Provide leadership and direction to the Corporate Fundraising Executive 

Corporate Partnership Development 

• Identify, research, package and secure high-value corporate partnerships, including Charity of the Year, sponsorship, cause-related marketing, and employee fundraising opportunities. 

• Proactively grow and manage the new business pipeline, forecasting income and tracking likelihood of success, ensuring alignment with agreed income targets. 

• Build creative, compelling cases for support and deliver inspirational, tailored pitches and proposals to senior corporate audiences. 

• Horizon scan to identify new partnership opportunities and emerging sectors, working closely with the Programmes Team to align fundraising opportunities with service delivery and impact. 

Account Management & Stewardship 

• Deliver high-quality relationship management for all existing corporate partners, ensuring clear communication, excellent stewardship, and sustained engagement, with support from the Director of Fundraising & Communications, CEO and other senior staff as needed. 

• Create and implement bespoke fundraising plans and incentives to support multi-year, mutually beneficial partnerships. 

• Prepare engaging, tailored assets and communications including proposals, presentations, impact reports and updates for corporate supporters. 

• Represent the charity confidently at meetings and events, delivering presentations and engaging with stakeholders at all levels. 

Performance & Financial Management 

• Track, analyse and report on income, ROI, and engagement across all corporate partnerships. 

• Manage the corporate fundraising income and expenditure, reporting performance against forecasts. 

• Maintain oversight of all contractual agreements and partnership terms for corporate partnerships and cause-related marketing. 

Cross-Team Collaboration & Support 

• Work collaboratively across the Fundraising and Communications team to deliver a calendar of corporate fundraising events, campaigns, and activity. 

• Contribute content and stories to the charity’s website, newsletter, annual review, and other external communications. 

• Ensure strong collaboration with the Programmes Team to develop impactful narratives. 

• Support the maintenance of accurate records on Beacon, ensuring all corporate fundraising activity is logged in our CRM system.

Other Information 

This job description helps the post holder to understand his/her main duties.  It is not exhaustive and the role’s duties may change from time to time, in discussion with the post holder and consistent with the level of responsibility appropriate to the grade of the post. 

• The post holder will be required to travel within the UK, for example to visit with corporate partners or to attend meetings in other parts of the country. This may occasionally require overnight stays.  The post holder may also be required to undertake occasional evening and weekend work when, for example, we hold fundraising events or need to meet with funders. 

• Roald Dahl’s Marvellous Children’s Charity is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.  Confirmation of appointment will be subject to a satisfactory standard Disclosure and Barring Service check. 

• The appointment is subject to the satisfactory completion of a three-month probation period. 

• Roald Dahl’s Marvellous Children’s Charity is committed to achieving the highest standards of service and employment practice.  We give equal opportunity to everyone, regardless of background.  While our offices are not currently accessible for people with significant mobility difficulties we will make all reasonable adjustments to allow the most suitable candidate to perform their role effectively 

• The postholder will have the right to work in the UK. 

TLC: Talk Listen, Change is seeking an engagement worker to conduct individual sessions and group work with adults who are using harm and are seeking to change their harmful behaviours. In this role, you will be part of a broader partnership that delivers a range of interventions to support individuals, families, and the wider community. Your work will focus on helping clients reduce harmful behaviours and work towards safer, healthier lifestyles, and ensure clients are supported for other complex needs within a partnership approach. You will use your skills and experience to train other professionals to have challenging conversations with people who use harmful behaviours to support other services and families.

The role

As an Engagement Worker, you’ll play a crucial role in transforming the lives of adults who are using harm by helping them address and change harmful behaviours. You’ll identify their challenges and work to create actionable plans for improvement, collaborating with various agencies to connect them to the resources they need. With the support of senior staff, you’ll implement effective risk management strategies and serve as a mentor, delivering targeted programme materials focused on harm reduction, early intervention, and behaviour modification in both individual and group settings. This role is about stepping up and making a meaningful impact. Are you ready to take on the challenge?

About you

Are you a compassionate leader who excels in supporting adults and those who want to address their harmful behaviours? We’re seeking someone who can confidently deliver tailored programmes and are skilled at managing interactions in both one-on-one and group settings. In group scenarios, you're a team player who works alongside colleagues to model prosocial behaviour and foster a supportive environment. You've demonstrated your ability to build trust with clients and are unafraid to confront challenging or harmful behaviours directly.

Ideally, you have experience working with adults in a therapeutic setting and have a strong background in managing safeguarding concerns. You’re adept at navigating conflict and consistently bring a positive, solution-focused attitude to your work.

If you have experience supporting individuals with complex needs or are multilingual, we’re especially interested in hearing from you.

We believe in empowering our team members to excel in their roles. That’s why we offer flexible working hours around core business times, an annual Professional Development allowance, a generous annual leave package, and additional time off for your birthday, Health & Wellbeing Day, and EDI-focused Volunteering Day.

If you’re ready to make a meaningful impact and help shape a better future for our clients, we’d love to hear from you.

About us

TLC: Talk, Listen, Change is a relationships charity that has been providing support to individuals, couples, families, and communities in the North of England for over 40 years. The charity focuses on promoting emotional wellbeing through the cultivation of safe, healthy, and happy relationships. Originally serving Greater Manchester, the organisation has expanded its reach to help people all over England. TLC offer a range of services tailored to meet the diverse relationship challenges faced by the community. Our commitment to evolving our services ensures we continue to meet the growing needs of those we serve.

TLC values safe, healthy, and happy relationships both within the workplace and beyond, emphasising a culture that is safe, authentic, and person-centred, reflecting our commitment to valuing staff as much as the people we support. The organisation takes pride in being progressive and inclusive. TLC have made specific commitments to staff well-being and inclusivity, such as the Age-Friendly Employer Pledge, supporting Afro-hairstyles through the Halo Code, and endorsing the White Ribbon campaign to end men’s violence against women. These initiatives support work to build an equitable and respectful work environment.

We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest pool, reflecting the diverse range of people we support

We want to make our recruitment processes accessible to everyone. As standard practice we provide interview questions prior to the interview so we can concentrate on getting to know you. If there is any way that we can support you to be the best you can be, please contact us. 

This post is subject to an enhanced DBS check.

Details:

Salary: £36,548 per annum. 

Location: Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.

Our office is a short walk from King’s Cross station in London. We would like this role to come into the office in London one day a week, when most of the team are likely to be in. You can choose where to work for the rest of the time, either in the office or remotely (home or another appropriate location). We also encourage all colleagues to visit member hospices to help inform our work and you may be able to work from there. 

Contractually this role is London-based

Benefits:

• 25 days in the first year, increasing to 27.5 days in the second year of service and 30 days in the third.
• Matched pension scheme up to 7% of salary
• Support for staff with caring responsibilities
• Family-friendly culture

How to Apply: CV and supporting statement

Closing date for applications: 9am on Tuesday 26 August 2025

Interview dates: Tuesday 2 and /or Wednesday 3 September 2025. In person at our London office, or virtual. 

We’ll send some questions to you in advance so that you can prepare. Let us know if you have any specific needs to be able to fully engage with the process.

Job Information:

Oversee the success of our Networks and Groups for staff from hospices across the UK, ensuring they remain coordinated, consistent and informed by experts and evidence. 

Collaborate closely with subject matter experts across the charity, to help deliver plan and deliver these virtual groups, which involve multiple hospice staff and external stakeholders across different subject areas.

Deliver and grow our integral Big Conversations series, which brings the hospice sector together on the biggest issues of the day.

We’re looking for someone who takes a consistent project management approach to leading virtual networks and large online meetings/webinars. Building strong internal and external relationships will be vital.

You might be working in the charity sector already, or bring strong technical experience delivering virtual events or online membership networks from other sectors. You don’t need to have a background in healthcare.

You’ll join a close, 16-strong Programmes Team at Hospice UK, made up of experienced clinicians, sector-leading project and event managers, and specialists in evidence and research. We work together and alongside external experts, to design and deliver evidence-based programmes, projects and events, which help hospices provide the very best care in their communities. 

At Hospice UK the job title for this role is Network Manager. In other organisations this role might be called Virtual Events Manager or Membership Events Manager. 

More information about the role and team can be found in the candidate information pack (available on our website to download)

How to Apply:

If you would like to apply for this role, please send the following documents by 9am on Tuesday 26 August 2025.

• Your CV. Ideally in Microsoft Word format and less than 3 pages of A4
• A completed supporting statement form (where you can demonstrate how you meet the person specification) - available on our website to download
• A completed equalities monitoring form - available on our website to download

We will shortlist candidates based on their CV and supporting statements. A briefing of what to expect will be sent in advance to shortlisted candidates.

Closing date for applications: by 9am on Tuesday 26 August 2025.

We believe in fair recruitment and working to remove bias, so all applications will have identifying indicators removed before being submitted to the shortlisting panel.

Please make sure you provide your contact details in your email. Please note the interview dates above and let us know if there are any accommodations you might need to participate fully in the process. We will try to be flexible.

To be considered for this role you must have the right to live and work in the UK for your application to be progressed. Hospice UK is an equal opportunities employer and welcomes applications from all sections of the community.

Background to the role

 In April 2024 we launched an ambitious five-year strategy. At the same time, in acknowledgement of the fact that if we are to deliver for older people we need to change as an organisation, we began a process of internal transformation.

Across the organisation trustees, staff and volunteers are working hard together to lead Age UK East London to become more professional, more collaborative and more sustainable. We are proud of the progress we have made; 95% of staff say they would recommend us as a place to work.

This new role, along with a new Operations Coordinator role, has been created to help us make faster progress towards achieving these transformational goals. We’re looking for someone who is highly resourceful, self-motivated and curious and who can model our values (accountable, kind, flexible, inclusive and collaborative) in the way they work.

Job description

Job Purpose

By providing high quality governance and administrative support you will play a critical role in ensuring the smooth operation of our organisation. By supporting our Trustees and SMT you will improve our internal accountability and reduce the administrative burden on our senior team; freeing them to focus on organisational development, on building external relationships and pursuing opportunities which align with our strategy.

Key Tasks

 Overseeing our Governance & Administration:

• You will organise and service the Trustee Board and Board Committee meetings, including agendas, minute-taking, follow-ups on actions, ensuring compliance with governing documents and charity law.
• Be the key contact for trustees, including overseeing their recruitment, induction and training.
• Better connect our governance and management processes through improving alignment of our Trustee and management reporting cycles and coordinating meetings and the delivery of Exec reports.
• Act as company secretary and ensure the Company House and Charity Commission websites are kept up to date.

Supporting our Executive team:

• Manage the CEO's diary, coordinate and prepare for SMT meetings, and monthly whole team meetings, maintain action logs, and provide proactive support in work planning.
• Lead on liaison with, and reports to, Age UK national. This will include coordinating visits and the collection of data.
• Develop and oversee our internal knowledge sharing systems
• Ensure our intranet is up to date and our new SharePoint file structure is maintained.

 General

• To meet regularly with line manager for support, supervision and appraisal.
• To attend team and staff meetings, (and other meetings) as required.
• To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London.
• To undertake all training required to fulfil the role.
• To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including EDI, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults and Children.

 Functional Links

• The role reports to the CE
• Close working relationship is required with the other members of SMT, the Chair of trustees and other members of the board.

Person Specification

Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply!

Experience

Essential

• Experience providing high-level administrative support to a senior team or a senior leader.
• Experience of minute taking Experience maintaining internal systems such as SharePoint, document storage, or intranet platforms.

Desirable

• Voluntary sector experience.
• Working with a trustee board.
• Experience acting as Company Secretary or supporting governance compliance.
• Experience of recruiting at board level.

Knowledge & Understanding

Essential

• Understanding of confidentiality and data protection principles.
• Understanding of EDI and a commitment to working in an anti-racist and non-discriminatory way.
• Knowledge of the structure and roles within a charity, including the role of trustees.

Desirable

• Of charity governance, and business planning processes and accountabilities.
• Knowledge of Company secretary role and responsibilities via training or experience

Skills/Attributes

Essential

• High level IT skills in Microsoft Office .Good understanding of the capabilities and potential of 365
• Organisational Skills: Ability to manage calendars, meetings and documents efficiently
• Verbal & Written Communication: Must be able to communicate clearly, professionally and tactfully with internal and external stakeholders.
• Time Management: Ability to prioritise tasks and manage multiple deadlines.
• Attention to Detail: Must be able to ensure accuracy in communication, scheduling, and documentation and take accurate minutes.
• Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered.
• Commitment to learning and development and reflective practise.

Desirable

• Advanced AI skills

Additional Requirements

• Ideally, we would like the post holder to attend our evening trustee meetings (four a quarter, two online and two in person). This time will be available to be taken back in lieu. However, for the right candidate we can be flexible about this requirement.
• As Age UK East London works with children and vulnerable adults the post holder will be required to have a satisfactory enhanced DBS certificate. A criminal record will not necessarily, but may be, a bar to obtaining a position with the organisation.

Additional Information

• This job description is not intended to be exhaustive, but rather to clearly define the fundamental purpose, responsibilities and deliverables for the role.
• In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management.
• Should you be successful in this role this job description will not form part of your terms and conditions

Supporter Services Assistant
Location: Wenlock Road, London, N1
Contract Type: Full-time, Permanent (subject to completion of 3-month probationary period)
Salary: £27,040 per annum
Application deadline: 1st September 2025

About the Role

We’re looking for a proactive and friendly Supporter Services Assistant to join our dedicated Fundraising Operations team at the Disasters Emergency Committee (DEC). You’ll be the first point of contact for DEC supporters and the wider public, providing responsive, respectful and professional care that reflects our values.

If you’re highly organised, people-focused, and eager to work what can be at times a fast-paced humanitarian environment, this could be the ideal opportunity for you.

 ***Please download the job description for full details***

About You

You are a strong communicator with excellent attention to detail, who thrives on delivering great service and ensuring data accuracy. You enjoy working in a team and have the self-motivation to manage your own workload effectively.

You may already have experience in customer service or administration. Most importantly, you’re someone who values high standards and is motivated to support DEC’s humanitarian mission.

You will have:

• Good organisational skills and attention to detail
• A professional and friendly telephone manner
• Strong written communication skills
• The ability to manage a varied workload and prioritise effectively
• A positive, resilient, and self-motivated approach

Experience in the charity sector is welcome but not essential, we're more interested in your attitude, potential, and commitment to learning.

Key Responsibilities

• Serve as the first point of contact for supporter enquiries by phone, email, and post
• Ensure accurate donor records and communication preferences are maintained in Salesforce
• Process donations and generate acknowledgements and thank-you letters
• Support donation coding and financial reconciliation with the Finance and Fundraising teams
• Assist with the onboarding and coordination of temporary staff and volunteers
• Provide general administrative support across the Fundraising & Marketing team
• Contribute to team projects, internal meetings, and continuous improvement of supporter services

What We Offer

• Flexible working hours (outside of appeal periods)
• Hybrid working model (some mandatory office days during appeals)
• 25 days annual leave, increasing with service
• Healthcare Cash Plan (value ~£1,660/year)
• Pension contribution (3%, rising to 8% post-probation)
• Wellbeing and mental health support
• Access to Wellhub, discounts, and ticket schemes
• Season ticket and hardship loans (post-probation)
• Cycle to Work and Car schemes (salary sacrifice)

About the DEC

The Disasters Emergency Committee brings together 15 of the UK’s leading humanitarian charities to raise funds and respond quickly to global disasters. Since our founding in 1963, we have raised over £2.5 billion through 79 appeals, providing life-saving assistance to millions of people around the world.

Our mission is to save, protect, and rebuild lives through effective humanitarian action. As a team, we operate with urgency, transparency, and compassion.

All roles at the DEC are based in our London office. We operate a hybrid working model, with some non-negotiable office attendance. Please note, during the two-week appeal launch period, staff are required to work long hours in a high-paced environment, with mandatory office attendance.

How to Apply

If you believe you have the skills and passion for this role, please apply with your anonymised CV and cover letter (use initials only, no full names) by 1st September 2025.

We encourage early applications and may hold interviews before the deadline.

We are also unable to support applications for our vacancies if you do not have the right to work in the UK

Are you a confident and experienced leader, with a heart for social justice and passionate about positively transforming society?

Then this could be the role for you. Join us as our next Centre Manager, and use your leadership and interpersonal skills to head up the team of three, delivering employment support in Brighton.

You’ll be working with the local church to manage the delivery of Resurgo's award-winning Spear Programme. Over the last 20 years, Spear has equipped more than 11,000 young people across the UK with the work-ready skills and mindset they need to succeed in employment, no matter the barriers they face. 

The important stuff 

Location: Brighton

Contract: Full-Time, Permanent

Hours: Monday - Friday, 9.30am - 5.30pm with some out-of-hours work needed for events such as our Spear Celebrations

Salary: from £29,355 

Closing date: We are interviewing on a rolling basis and might close the application early if we find the right candidate

Upcoming Assessment Days: Thursday 28th August

Application pack: Have a look at our application pack for more information about the role and Resurgo

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process or if you have any enquiries regarding accessibility.

In this role, you’ll be responsible for:

Strategy, vision and impact [25%]

• Be at the forefront of leading Resurgo’s ‘big picture’ vision of a transformed society, empowering churches to transform young lives 
• Build and implement a strategy for developing relationships with local referral agencies to ensure effective recruitment of young people onto the Spear programme 
• Oversee the reporting of the Centre outcomes and ensure the Spear Programme is delivered in line with agreed targets 

Leadership, line management and training [25%]

• Lead your team with confidence; spurring them on in Resurgo’s mission; invest in a team culture of excellence, belonging and fun 
• Manage and develop the Lead Coach and Graduate Coach, using a coaching approach to invest in their growth and development. This includes weekly 1:1s, performance reviews and regular feedback
• Equip your team to drive change through a data informed approach, and keep them accountable to agreed targets for the Spear Programme

Relationship management [20%]

• Manage great relationships with a variety of stakeholders, including referrers, local businesses, donors, and your Board of Trustees 
• Embed into your local church; working closely with your Spear Trustees and congregation, and actively participating in their mission and events
• Partner with the Spear Trustees and assist in implementing their funding strategy by helping to build corporate and donor relationships. For example, by hosting prospective donors in the Training Room

Delivery of the Spear Programme [20%]

• Support group and 1-1 coaching with numerous 16-24-year-olds: equipping them with practical work-ready skills and resilient mindsets 
• Provide guidance to the Lead Coach in the training room when dealing with behavioural and safeguarding situations and upskill coaches with consistent coaching feedback
• Use a coaching approach to engage young people in challenging conversations that will enable them to take responsibility and over significant barriers to employment 

Operations [10%]

• Liaise with relevant staff regarding site operations and work to resolve any issues as soon as possible, ensuring the office and training room are safe and tidy working spaces in line with health and safety policies

This role will suit you if:

• You are an active Christian, passionate about your work being a lived expression of your faith 
• You want to help others reach their full potential, and enable young people to overcome significant barriers to employment 
• You have demonstrable experience in coaching, teaching or training and development, as well as being keen to develop these skills further
• You are an experienced and mature leader/line manager, or have great leadership potential, and are eager to bring out the best in your team
• You are confident building relationships with a variety of stakeholders, with effective written and verbal communication skills 
• You are steady under pressure, and able to juggle competing priorities 
• You are looking for a varied, hands-on role, where you won't be tied to a desk 
• You are IT literate 

You can expect:

• A genuine commitment to upskilling you through impressive training opportunities
• Training, guidance and funding to complete your professional coaching accreditation 
• Progression opportunities through professional development 1-1s 
• A fun, supportive culture where you are encouraged to bring your authentic self to work
• A worshipping community, where you can pray and worship with your colleagues
• Summer and autumn staff conference days, plus a two-night Christmas retreat 

A couple of things to note:

• This role requires occasional evening work, for our termly Spear Celebrations (where we celebrate our trainees as they complete the initial six weeks of the programme)
• In the event of a job offer, a DBS check will be requested

Want to play your part in transforming society?

You’re in the right place.

The important stuff

Location: Brighton

Contract: Full-Time, Permanent

Hours: Monday - Friday, 9.30am - 5.30pm (With some out-of-hours work needed for events such as our Spear Celebrations)

Salary: from £25,235

Closing date: We are interviewing on a rolling basis and might close the application early if we find the right candidate

Upcoming Assessment Day: Thursday 14th and 28th August

Application pack: Have a look at our application pack for more information about the role and Resurgo

We are now recruiting for a Lead Coach in Brighton - an outstanding opportunity to work as part of a local church to deliver the Spear Programme.

You’ll be working with the local church to manage the delivery of Resurgo's award-winning Spear Programme. Over the last 20 years, Spear has supported more than 11,000 young people across the UK with the work-ready skills and mindset they need to succeed in employment, no matter the challenges they face. But we don’t want to stop there.

We believe each young person has huge potential. If you do too, and you have the skills and heart to see their lives transformed – join us.

In this role, you’ll be responsible for:

The Lead Coach is primarily responsible for overseeing the training room and group sessions with young people. You will help shape the training environment and will confidently adapt and deliver materials and sessions to work within the group’s development towards work readiness.

Delivery of Spear Programme - Group and 1:1 coaching [60%]

• Preparing and coaching Spear Foundation sessions and 1-1s, ensuring that young people are engaged, retained and work-ready by the end of this initial phase of the programme
• Building relationships with young people on the programme and managing culture, and attitudes in the training room
• Adapting the Spear coaching material according to the needs of the Trainees and managing behaviour effectively
• Handling safeguarding
• Taking a lead on rating the work readiness of the trainees and making sure data is inputted and used correctly on salesforce
• Tracking trainee progress on the dashboards
• Liaising with volunteers for key programme engagement events such as mock interviews and external panels. Leading on briefings and communications with these volunteers

Delivery of Spear Career [20%]

• Delivering weekly Spear Career sessions (including running workshops with past Trainees), maintaining records and reporting on statistics, and creatively developing ongoing relationships with Spear Trainees

Training the Graduate Coach [10%]

• Contributing towards the training and developing of the Graduate Coach by modelling excellent coaching and giving regular feedback 

Trainee recruitment [10%]

• Developing relationships with Job Centres and local referral agencies to ensure that the maximum number of Spear Trainees are enrolled on each programme. This involves liaising with referral agencies, active face-to-face recruitment and monitoring recruitment statistics

Continuous professional development

• Continually engaging in professional development, including being part of Resurgo’s wider coaching programmes and possibly supporting on leading internal training such as Grad Coach Training

Active participation in and support for church team and mission

• As the Spear programme is run in partnership with a local church partner, you will establish a strong personal connection with the church to develop the engagement and backing of church members and help build a strong network of supporters for the Spear programme. As part of this you may be asked to speak at church/events and contribute to prayer meetings as per Resurgo’s Christian ethos and the mission of the church

This role will suit you if:

• You are an active Christian, passionate about your work being a lived expression of your faith
• You have a heart for young people and releasing their potential, no matter what challenging circumstances they are facing
• You have demonstrable experience as a coach, or a background in youth work or teaching, and are keen to develop these skills further
• You are confident in giving feedback and having crucial conversations
• You are great at building relationships, with solid communication skills
• You are steady under pressure, and able to juggle competing priorities
• You are looking for a varied, hands-on role, where you won't be tied to a desk
• Strong administrative skills, competent and accurate and efficient in typing and work methods

You’ll be employed by St Peter’s Brighton (or affiliated Spear Trust), who partner closely with Resurgo to deliver the Spear Programme in Brighton.

You can expect:

• A genuine commitment to upskilling you through impressive training opportunities:
  • Support and funding to complete your professional coaching accreditation
  • Progression opportunities through professional development 1-1s, and a dedicated Church Partnerships team.
  • Equipping you to have autonomy in your role, through a culture of ‘high challenge, high support’
• A fun, supportive culture where you are encouraged to bring your authentic self to work
• A worshipping community, where you can pray and worship with your colleagues
• Summer and autumn staff conference days, plus a two-night Christmas retreat

A couple of things to note:

• This role requires occasional evening work, for our termly Spear Celebrations (where we celebrate our trainees as they complete the initial six weeks of the programme)
• In the event of a job offer, a DBS check will be requested

About the team

This is a very exciting time to be joining Impetus as we aim to support more young people this year than ever before in our history. We are looking for a highly organised and motivated Team Administrator who is excited by the prospect of working for an ambitious Philanthropy team in a sector leading charity. In this varied role, you will have the opportunity to support a variety of different types of donor engagement, including volunteering, pro bono, and events, as well as partnership management, in particular corporate partnerships.​

The Philanthropy team raises income for Impetus and for Impetus partner charities. There are thirteen members of the team who are responsible for fundraising, events, and donor engagement, as well as collaborating with colleagues across the organisation to ensure we make a compelling case to generate new financial commitments and wider support for our work. The team also delivers a high-quality engagement programme of volunteering and pro bono for Impetus’s corporate supporters. Impetus has an annual income of over £10 million which we are looking to grow to £12-14 million within the next few years. ​

Impetus is driven by a shared belief in tackling the barriers that hold back young people from disadvantaged backgrounds in education and employment. Alongside investing extensive financial and non-financial support in our charity partners through our Investment Team we also seek to influence decision makers to design and implement evidence led policy and direct new resources to get young people the support they need through our Public Affairs team. We are resolutely focused on outcomes, driven by quality evidence.​You would be joining a team that is passionate, rigorous, determined and warm. We care deeply for our colleagues, our charity partners and the young people we serve.

About this role

This is an exciting opportunity for an excellent team player with enviable administrative and organisational skills. We are looking for someone with charity sector experience who is passionate about supporting and creating efficient and effective processes to enable our team to raise more money to support more young people.

​​The Team Administrator is a highly professional and proactive individual with excellent attention to detail who will directly support a busy and committed team.

​We will expect the successful candidate to come into the office at least two days a week as well as attending a range of fundraising events throughout the year, including two evening events and one weekend event, for which they will receive TOIL.

Key responsibilities

Team Support

• Calendar management for the Philanthropy Team, especially the Director of Philanthropy and Partnerships, including arranging external meetings for senior fundraisers.
• On-site support at events as required.
• Draft content for internal and external audiences, such as the internal newsletter, team updates or materials on programmes for funders.​Manage incoming enquires quickly and professionally. ​
• Create and maintain efficient processes for managing and recording fundraising enquiries and information on the CRM system (Salesforce). Support room bookings when required.

Salesforce

• Be the point of contact for creating Salesforce reports to help drive fundraising activity.
• Support the logging of meeting notes on Salesforce working with fundraisers to ensure effective knowledge management and appropriate follow-up.
• Support management of Salesforce accounts, ensuring accuracy and up to date information is recorded.
• Support the creation and development of individual dashboards to help track and increase fundraising.
• Responsible for updating Salesforce database with pro bono and volunteering project information including reporting and tracking information.

Donor engagement support

• Assist with research on donors and prospects.
• Support the Pro Bono function, for instance, supporting the sourcing and stewarding of pro bono support from individuals and companies; and with the onboarding and management of pro bono partners, including inductions and ongoing communication.
• Manage the distribution and dissemination of supporter care materials and fundraising merchandise.
• Support with the preparation of templates and collateral such as presentations and donor communications.
• Proofreading of applications, reports and external communications.​Write briefs for senior colleagues in advance of donor meetings.
• ​Demonstrate professionalism and best practice in all duties, comply with the organisation’s policies and procedures and proactively support the wider team to deliver our mission effectively.​

Person specification

Essential:

• Proven experience of working in an administrative role within the charity sector.
• Excellent and demonstrable organisational and administrative skills; with the ability to work under pressure to prioritise a busy and varied workload and meet multiple deadlines.​
• Experience of supporting the processing of donations and financial management systems. ​
• Ability to work with minimal supervision with a pro-active, positive approach and high level of initiative to analyse problems and identify solutions.
• A continual focus on improving service to donors, both internal and external.
• Excellent written communication skills. ​
• Excellent verbal communication skills; with the ability to deal with people at all levels, internally and externally, in a confident, assertive and professional manner.​
• Ability to work collaboratively as part of team, demonstrated by the ability to be flexible and adapt to changing situations.
• Excellent analytical and data reporting skills.
• Excellent PowerPoint and presentation skills.​
• Experience of using databases, including input and extraction of data, reporting and experience in using Salesforce or a comparable CRM system.​
• Excellent IT and technology skills with strong experience and/or knowledge of Microsoft Office Suite (Outlook, Teams, Word, Excel, Powerpoint).
• Excel skills would be a benefit.​
• Meticulous attention to detail and a high level of accuracy, with experience of setting up and maintaining administrative records and systems.
• A commitment to Impetus’ mission.
• A commitment to equality, diversity and inclusion.

Our commitment to equality, diversity and inclusion

We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.

We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.

How to apply

You will need to:

• Complete the online form (including the equal opportunities monitoring form).
• Upload a comprehensive CV and supporting statement. The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.

The deadline for applications is 9am Tuesday 26th August 2025.

Interviews

1st interviews will take place on Monday 1st September 2025.

2nd interviews will take place on Thursday 4th September 2025.

You will also be required to provide proof of your eligibility to work in the UK.

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

Coin Street Nursery have a fantastic opportunity for an energetic and enthusiastic Early Years Lunchtime Assistant to join our friendly and committed team and support activities that are inspiring children's learning and development.  

About the Early Years Lunchtime Assistant role 

Based in the Coin Street neighbourhood centre, minutes from Waterloo and Blackfriars stations and on the doorstep of the bustling South Bank, our family and children’s centre puts the child at the centre of their unique learning journey and uses our surroundings as a place for real life learning.  

This provision encompasses a 59-place nursery, holiday play schemes, activity camps, creche facility to support parents to engage in training and support, and our work with external partners as part of our Family and Children’s Centre provision working with families across Waterloo and North Southwark.  

The Lunchtime Assistant will play a key role in supporting in relation to mealtimes, activities, general care and the safety and welfare of children to support the smooth running of the nursery. 

To be successful you will need to demonstrate the following 

• Working towards a Childcare or Early Years Education qualification equivalent to NVQ2 or above 

• Previous experience of working within an Early Years environment 

• An understanding of children’s development and learning from 0-5 years and a commitment to the provision of an appropriate learning and care environment indoors and out 

• Experience in maintaining a nursery environment, taking pride in their work 

• Knowledge of safeguarding and child protection procedures 

About Coin Street Community Builders 

We provide the opportunities and spaces for people to lead their own change.  

Our activities are wide and far reaching. From giving families and children the best start in life through our childcare and family support, to creating and maintaining high quality spaces to live, work and play on the land that we own.  

We promote enterprise, creativity, and lifelong learning whether that is through providing employment, volunteering opportunities, nurturing enterprise, or delivering programmes and activities.  We provide housing that supports our community; we champion co-operative housing and influence local and national housing policy.  

From sports and dance to healthy eating and gardening, we offer a range of facilities and activities accessible to everyone to support health and wellbeing in our community.

Contract   

Permanent, Part-Time (20 hours per week) 

Salary   

£14,695 per annum (£14.13 per hour) 

Extras 

• Equivalent of 35 days annual leave (including Bank holidays), pro rata for part-time staff. 

• 8% contributory pension scheme (5% employer contribution and 3% employee contribution). 

• Health and wellbeing support, including online mental health therapy sessions.   

• Free gym membership at Colombo, annual flu jabs. 

• Commitment to training and development. 

Closing Date   

Please submit your application by midnight on Sunday, 24 August 2025. Please note that incomplete applications will not be considered.

Successful candidates will be required to undertake an Enhanced DBS check.   

Background to the role

In April 2024 we launched an ambitious five-year strategy. At the same time, in acknowledgement of the fact that if we are to deliver for older people we need to change as an organisation, we began a process of internal transformation.

Across the organisation trustees, staff and volunteers are working hard together to lead Age UK East London to become more professional, more collaborative and more sustainable. We are proud of the progress we have made; 95% of staff say they would recommend us as a place to work.

This new role along with a new Governance and Executive  Support Coordinator role has been created to help us make faster progress towards achieving these transformational goals.

This appointment comes at the time of a review of our premises needs.

Job description

Job Purpose

Your role is an integral part of the central team with responsibility for procedures, systems that support the effective, efficient, and compliant managing of our premises, IT systems and some HR functions.

You will play a key role in delivering and maintaining our offices and facilities, and the IT services for the whole organisation alongside our retained IT consultants.

By providing high quality operational and administrative support you will play a critical role in ensuring the smooth operation of our organisation. You will do this by:

• Supporting the Director of Finance and Operations in delivering and maintaining effective operational function at the charity. Including but not exclusively, Health & Safety, Insurance, Premises, Facilities, Vehicle Management, IT and CRM system services.
• Improving existing office systems and identifying opportunities to develop new systems and processes to enable people to work more collaboratively, efficiently, and effectively. 
• Coordinating and implementing efficient HR processes and record-keeping, including recruitment, onboarding and training of staff.
• Being the key contact for staff and volunteers for all IT and premises matters including induction and training.
• Providing management for the maintenance and smooth running of the physical premises of the workplace ensuring they are safe and equipment is available and in good order.

Key Tasks

Coordinate and implement processes that relate to our staff

• Support the coordination of recruitment, pre-employment checks, onboarding, induction and training processes for new staff.
• Maintain accurate records of staff annual leave, mandatory training, DBS renewal, appraisals, and probation reviews and liaise with staff/managers as appropriate.
• Carry out workstation assessments as needed

 Premises

• Act as the first line of support for premises and facilities across all our locations.
• Maintain secure and organised premises and facilities, which ensure colleagues, volunteers and visitors are safe and experience a welcoming environment.
• Serve as the first point of contact for all health & safety matters.
• Help establish and maintain safe working practices and policies and undertake basic risk assessment
• Act as the first point of contact for equipment requests; including being responsible for issuing and returning stock, regular stock checks and ordering stock as required.
• Managing relationships with facilities and other providers such as utilities, fire safety access, and cleaning
• Support the Director of Finance and Operations in developing and implementing a new premises strategy.
• Promote environmental awareness and encourage the charity in its adoption of a greener approach, e.g. recycling, energy use, carbon footprint reduction.
• Manage the two cleaners.

IT and systems

• Act as the first point of contact for IT and other technical support to staff, trustees and volunteers within the organisation
• Manage the relationship with our IT consultants to deliver contractual SLAs and policy updates.
• Coordinate IT stock purchases and monitor asset use across the organisation.
• Work effectively and efficiently with the outsourced ICT provider, Penelope
• Implement processes that maintain effective IT security.
• Assist in the onboarding and offboarding of employees, including software licences, logins, user processes, induction and IT systems training, and internal IT communication.
• Support the Director of Finance and Operations in developing and implementing a new ICT strategy.

 General

• To meet regularly with line manager for support, supervision and appraisal.
• To attend team and staff meetings, (and other meetings) as required.
• To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London.
• To undertake all training required to fulfil the role.
• To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including EDI, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults and Children.

 Functional Links

• The role reports to The Director of Finance and Operations
• The role line manages the two cleaners

Person Specification

Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria.So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply!

Experience

 Essential

• Experience providing IT and facilities support to the organisation.
• Experience coordinating facilities or office management across multiple locations.
• Experience supporting basic health & safety and premises management.
• Experience coordinating recruitment or onboarding processes

Desirable

• Voluntary sector experience.
• Experience with Salesforce or similar CRMs.
• Experience with implementing or supporting new systems.
• Experience managing IT or telecoms service contracts.

Knowledge & Understanding

 Essential

• Good technical skills to navigate various IT systems, highly organised, and solutions focused.
• Good understanding of health and safety compliance requirements and standards in the workplace.
• Understanding of confidentiality and data protection principles.
• Understanding of EDI and a commitment to working in an anti-racist and non-discriminatory way.
• Understanding of HR processes (recruitment, induction, probation, appraisals).

Skills/Attributes

 Essential

• Confident communicator, able to liaise with third-party suppliers (e.g. IT consultants, cleaners, utility providers).
• Ability to manage multiple streams of work (HR, facilities, IT) with strong attention to detail and prioritisation skills.
• High level IT skills in Microsoft (Outlook, Word, Excel, PowerPoint).
• Understanding of IT networks/infrastructure.
• Verbal & Written Communication: Must be able to communicate clearly, professionally and tactfully with internal and external stakeholders.
• Time Management: Ability to prioritise tasks and manage multiple deadlines.
• Attention to Detail: Must be able to ensure accuracy in communication, scheduling, and documentation and take accurate minutes.
• Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered.
• Commitment to learning and development and reflective practise.

Desirable

• Good understanding of the capabilities and potential of 365
• Advanced AI skills

Additional Requirements

• As Age UK East London works with children and vulnerable adults the post holder will be required to have a satisfactory enhanced DBS certificate. A criminal record will not necessarily, but may be, a bar to obtaining a position with the organisation.

Additional Information

• This job description is not intended to be exhaustive, but rather to clearly define the fundamental purpose, responsibilities and deliverables for the role.
• In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management.
• Should you be successful in this role this job description will not form part of your terms and conditions.

Anna Freud is a world-leading mental health charity for children, young people and their families. Our purpose is to take everything that we have learned over the last 70 years, and to transform the mental health of current and future generations of children and young people, to close the gap between mental illness and mental wellness – and to create a more compassionate society for everyone. We listen to and learn from their diverse voices and integrate this with learnings from our science and practice to develop and deliver mental health care. We are now seeking a Commercial Director to join our team at an exciting point in our journey as a charity.

Over the past decade, Anna Freud has grown significantly in scope, influence, and impact. From our origins as a pioneering centre for child psychotherapy, we are now a national mental health charity with a unique blend of research, clinical practice, schools support, and workforce development – all underpinned by a commitment to evidence, collaboration, and lived experience.

We are proud of what we’ve achieved, but we also recognise that the scale of need among children, young people, and families continues to grow. With this comes increasing demand for practical, accessible, and effective support.

To meet this challenge, we are evolving once again. From 2026, we will launch a new long-term strategy focused on deepening our impact, scaling what works, and working with system partners to close the gaps that exist in science, services, and access to support. This will require us to think differently about how we generate income, build strategic partnerships, and strengthen our infrastructure to sustain and grow our work for the future.

We are now looking for our first Executive Director, Commercial to bring together income generation, brand and marketing, digital innovation, data, and business development into one strategic and values-led portfolio. We are seeking someone who combines strong commercial acumen with mission-driven leadership: a strategic thinker who can build and lead high-performing teams, collaborate across disciplines, and engage credibly with senior stakeholders.

As a key member of our Executive Leadership Team, you will contribute to the organisation’s overall direction and play a pivotal role in shaping our future strategy. You will lead a talented, motivated team across fundraising, partnerships, business development, digital platforms, and brand.

If you bring substantial experience in commercial leadership or income generation, a passion for our mission, and the strategic and collaborative mindset to help shape our next chapter, we would be delighted to hear from you.

We are partnered with Starfish search and hope you will consider making an application. If you have questions about the appointment and would find it helpful to have an informal conversation, please contact Starfish and we will be happy to arrange a call.

For more information and to make an application, please click on the Apply button. To apply, please upload the following to the Starfish website:

• Your CV (no more than three sides).

• A supporting statement (no more than two sides) that sets out why you think this role is the right move for you and how you meet the knowledge and experience criteria.

We would also be grateful if you would complete the Equality and Diversity monitoring form on the online application process. This form is for monitoring purposes only and is not treated as part of your application.

Closing date: Friday 5th September 2025

•Preliminary interviews: w/c 22nd September 2025

•First Stage Panel Interviews: w/c 13th October 2025

•Final Panel interviews: w/c 20th October 2025