Case Officer

Are you passionate about delivering a casework function to regulate charitable fundraising and protecting the public?

Prospectus is delighted to be partnering with the Fundraising Regulator for the recruitment of a Case Officer on a full-time permanent basis. The role is offered on hybrid basis with two days in the London office.

The Fundraising Regulator is an independent, non-statutory body that regulates fundraising across the charitable sector in England, Wales, and Northern Ireland.

The Fundraising Regulator is committed to diversity, equality and inclusion. They want their workforce to be truly representative of the society they are here to support and protect so that they’re able to regulate effectively. They also want each employee to feel respected and able to give their best. They do this by operating a fair and inclusive recruitment process, which aims to reach a diverse pool of candidates. This is also supported by a range of policies that encourage a flexible and supportive working environment.

Reporting to a Case Manager, the Case Officer will be the initial point of contact for members of the public, charities, and fundraising agencies when a complaint is made to the Fundraising Regulator. As a Case Officer, you will deliver excellent service to all stakeholders, and you will investigate and resolve complaints promptly and efficiently. Working in a busy, supportive and committed team, you will manage your caseload and will undertake independent research and support on a variety of related projects. You will ensure consistent and robust evidence-based decision-making and will maintain accurate and timely records.         
            
To be considered for this post, you will have experience in a casework or complaints-handling environment. You will have the ability to investigate, analyse and exercise judgment in complex situations, and be able to demonstrate a sensitive and diplomatic approach to resolving complaints. You will have exceptional verbal and written communication skills and the ability to understand the regulatory framework that the Fundraising Regulator operates within.

If this description resonates with you, we encourage you to submit your CV in Word format as soon as possible. Suitable candidates will be provided with further details about the role.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.