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To provide a professional reception service to clients accessing SIFA Fireside. Ensure that clients access the correct service whilst maintaining confidentiality when dealing with all information and material.
We welcome applications from people with lived experience of some of the issues our clients face including homelessness, mental health, substance use or the criminal justice system and if you are stable in your recovery and feel motivated to use your experience to support others through a similar journey then we would love to hear from you.
Benefits: Progressive career development opportunities and training, 36 days holiday inclusive of Bank Holidays with length of service increments, contributory ethical pension scheme, flexible working options, enhanced staff wellbeing package, invitation to join our Employee Voice group and EDI (Equality, Diversity, and Inclusion) group, central location for transport links. Key tasks as follows :-
· Providing client reception and administrative support to all client services.
· Establishing and maintaining client booking systems and appointment allocations across a variety of services.
· Communicating information with clients on service availability and eligibility.
· Carrying out initial screening for housing appointments.
· Accurate record keeping and use of CRM tools (Customer/client Relationship Management).
· Attending Homelessness Intervention team meetings.
· Checking on client exclusions and alerts on entry to the building.
· Registering attendance at the Support Centre.
· Operating within organisational health and safety procedures.
· Build effective, positive relationships with clients maintaining professional boundaries and ground rules.
· Dealing with difficult and challenging client behaviour.
· Day-to-day management of the client reception, working alongside volunteers and staff to ensure the professional operation of the reception.
- Managing correspondence, including phone calls and messages, emails, letters and packages, alongside volunteers.
- Managing the storage of confiscated prohibited items from clients and reporting to the correct manager for removal where appropriate.
- Support the induction of volunteers to client reception duties, in liaison with the Volunteer Lead.
- Perform photocopying and scanning as required.
- Support business reception as required.
- Undertake other tasks as requested by your line manager or other senior manager.
To Challenge and address the systemic causes, and the effects of homelessness in collaboration with our partners

The client requests no contact from agencies or media sales.
We are looking for a College Administrator/Receptionist to join our team on an initial 9 month MAT cover – this may extend to 12 months.
You'll provide administrative and reception support to Ambitious College, based at West Thames Campus. You'll be the first point of contact for the college, receiving visitors, telephone calls, deliveries and email. You'll meet and greet external and internal visitors, ensuring they are signed in/out according to internal processes.
You'll assist with any parent/carer communications, such as emailing/telephoning, sending out information packs or letters as needed. You'll provide administrative support for financial processes, including raising purchase orders, processing invoices and goods received.
We are looking for someone who has:
- Experience of providing high quality administration and reception support within a fast paced /busy and pressurised environment
- Excellent IT skills – Microsoft Office and particularly Outlook, Excel and Word
- Experience of financial administration and processes such as invoicing, petty cash and use of financial systems/software
- Excellent interpersonal skills at all levels via telephone and written forms of communication including experience of being able to set out and form correspondence
In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible working and more!
This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.
If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.
Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.
Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
We stand with autistic children and young people, champion their rights and create opportunities.
The client requests no contact from agencies or media sales.