Jobs

Executive Director of Finance, Operations & Growth
Keech Hospice

Charity People have partnered with Keech Hospice, a £15million turnover Hospice with sites in Luton and Bedford, in finding their next Executive Director of Finance, Operations and Growth. This is a pivotal moment to join the hospice strengthening their impact and secure their long-term future.

We are seeking an outstanding Executive Director of Finance, Operations & Growth to join our Executive Leadership Team. This is a high-profile, mission-critical role that combines strategic financial leadership with operational excellence and commercial growth. You will play a central role in ensuring the Hospice's future sustainability, driving income diversification, and enabling transformational change that supports the delivery of exceptional care. You will be delivering an ambitious new strategy working closely with an inspiring CEO, collaborative and forward thinking SLT and Board of Trustees. Keech Hospice is in the top 25 of 100 Best Companies to work for.

Salary: circa £90,000 per annum there is a performance related incremental scale offered to all staff.

Contract: Permanent, 37.5 hours
Flexibility: the hospice has a flexible working policy available to all staff including partial home working (initially three days a week and will reduce to two days a week)

Key Duties & Responsibilities

• Strategic Financial Leadership: Shape and deliver the organisation's financial strategy, providing insightful analysis and robust planning to ensure long-term sustainability, effective risk management, and strong financial governance.
• Finance Function Excellence: Lead a high-performing finance function, ensuring accurate, timely reporting, strong financial controls, and continuous improvement in systems, processes, and business partnering across the organisation.
• Growth & Commercial Strategy: Lead and support the development and performance of trading and commercial income streams, including working with our excellent Ass. Director of Trading and Commercial , identifying new opportunities and forging strategic partnerships to diversify income.
• Operations, Estates & Sustainability: Provide strategic oversight of procurement, estates, facilities, and sustainability, ensuring efficient, compliant, and forward-thinking operations aligned to net zero and environmental goals.
• Transformation & Major Projects: Lead and sponsor strategic initiatives and capital programmes, developing robust business cases and ensuring effective delivery, governance, and realisation of benefits.
• Executive Leadership & Governance: Act as a key member of the Executive Team, building strong relationships with the Board and Audit and Risk committee, fostering a culture of accountability, collaboration, and high performance.
• Organisational Stewardship: Ensure effective use of resources, robust risk management, and strong organisational performance, while acting as an ambassador for Keech Hospice and upholding its values at all times.

Person Specification

• Senior Leadership Experience: Proven track record in a Board or Executive-level finance leadership role, ideally within a complex, multi-faceted organisation.
• Sector specific: Senior financial and operational leadership experience within a charity or not-for-profit sector; Or strong desire to be working in a mission driven organisation
• Charity SORP: Strong understanding of Charity Commission requirements and SORP.
• Strategic & Commercial Acumen: Demonstrable success in financial strategy, commercial income generation, and driving sustainable organisational growth.
• Financial Expertise: Professionally qualified (e.g. ACA, ACCA, CIMA) with deep knowledge of financial governance, planning, reporting, and risk management.
• Operational Leadership: Experience overseeing operations, estates, procurement, or infrastructure, with a focus on efficiency, compliance, and continuous improvement.
• Change & Transformation Capability: Strong experience leading large-scale transformation programmes and delivering measurable organisational impact.
• Values-Driven Leader: A collaborative and inspiring leader who models integrity, builds high-performing teams, and is committed to the values and mission of hospice care.

Shortlisted candidates will be asked to respond to three written questions to highlight their experience, approach, and leadership style.

Role will be closing on 24^th June, 2026

First stage interview via MSTeams or in person 2^nd July, 2026

Second stage in person 7^th or 8^th July, 2026 followed by an informal chat to "get to know" on 10^th or 13^th July, 2026

Charity People is a forward-thinking, inclusive organisation that deliberately champions equity, diversity and inclusion. We know charities thrive when inclusion is at the centre of decision-making. We proudly match organisations with talent based on skills and values, not background - because diverse teams deliver stronger results.

Head of FP&A | Permanent | £63,000 - £67,000 | London | Hybrid

For a well-known charity in central London, we're recruiting a permanent FP&A Lead to join a high-performing finance team. This role will design and deliver accurate and timely financial information, supporting the decision-making process for stakeholders. The role will manage a Finance Business Partner and Systems Analyst and will lead on ensuring the financial systems and processes and fit for purpose, whilst collaborating across the organisation to build financial capacity. Finally, the FP&A Lead will integrate financial planning and drive improvements to enhance decision-making and long-term sustainability.

Main Duties:

• Lead annual budgeting and reforecasting - working with department to set KPIs and provide decision-making analysis
• Build the framework for collecting and communicating the organisational budget and forecast
• Develop and deliver regular financial MI to stakeholders
• Develop first-class financial analysis across income and expenditure, project and fund accounting, and cashflow
• Champion continual improvement in financial management across the organisation
• Lead the production of key financial reporting and analysis
• Lead engagement with all stakeholders, needing FP&A meets needs and good practice
• Manage restricted fund accounting, ensuring financial reporting enables robust grant applications and reporting
• Collaborate with senior leadership to provide insight, planning and analysis for major programmes
• Partner with the Head of Finance to review existing and new finance software to meet strategic planning needs
• Maintain workflows, chart-of-accounts, polices and procedures
• Lead and manage a team of 2
• Partner with senior budget holders to enable planning and budget decisions, and produce robust financial reports to inform decision-making

Person Specification:

• Qualified CCAB or substantial experience
• Experience leading a budget and reforecast process
• Experience developing financial reporting systems and MI
• Experience using tech to deliver financial planning and analysis
• Line management and supporting teams
• Experience evaluating and adapting financial systems to meeting organisational and technological demands
• Ideally experience of Charity SORP, fund and project accounting (restricted funding)
• Experience using AI tools to enhance forecasting, reporting and decision-making
• X-Ledger and Power BI experience

________

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

Position Type: Permanent, Full Time

Friends of the Elderly is a charity dedicated to providing excellent care and support to older people for over 120 years. We aspire to a society where all older people have the opportunity tolive fulfilled lives. We do this via our grant giving service, which provides vital financial support to older people who are living in poverty. We also deliver services personalised to individual needs and integrated with local communities at our care homes and day centres.

We now have an exciting opportunity for an experienced fundraiser to play a vital role in our small, busy fundraising team.

In this role, you’ll play a key part in delivering outstanding supporter care, ensuring everyone who donates or fundraises for the charity has a positive and rewarding experience.

You’ll be responsible for processing all fundraising income accurately and efficiently, taking ownership of essential administrative tasks that keep our fundraising activity running smoothly. You’ll manage income from individual supporters, including regular donors, legacy supporters, event participants and seasonal campaigns such as our Winter Appeal. Working closely with our homes and services, you’ll also help to support and grow their fundraising efforts, making a meaningful contribution to the success and impact of the organisation.

We are looking for someone with experience in supporter care, customer services or fundraising along with the ability to build and maintain relationships with funders / customers.

You will be confident using databases to accurately record information and generate reports, as well as handling data, numerical information, and financial administration tasks effectively.

Good attention to detail and a high level of accuracy will be required and you’ll have the ability to manage a number of projects, prioritise your own workload and meet deadlines.

Good computer skills including Word, Excel, Outlook and database are essential.

Working in the not-for-profit or care sector and proven success in achieving and exceeding fundraising targets would be preferable.

This isn’t just a job; it’s about making a difference to older people’s lives every day.

Rewards and Recognition

We champion a healthy work–life balance, giving you the flexibility and support to thrive both professionally and personally.

We really value the hard work and commitment of all of our staff, and offer:

• Professional learning and development opportunities

• Wellbeing support through various initiatives including an employee assistance programme offering up to 10 counselling, 4 life, 4 leadership, 3 financial coaching sessions per person, per issue, per year.

• Retail discount schemes to make your salary go further.

• Access to loans at affordable rates, saving directly from salary and advance pay already earnt.

• Health cash plans for you and your family.

• Cycle to work scheme.

• Long service awards, that increase with length of service.

• Refer a friend to work for us and receive a £200 bonus.

• Group Pension Plan, with a 6% contribution from us.

Safeguarding:

Keeping everyone safe is one of the charity’s core values, and is central to everything we do at Friends of the Elderly. All staff follow our Safeguarding Policy & Procedures and, if they see or suspect abuse, we expect staff to report it straight away.

Criminal record checks:

As this role involves a dealing with vulnerable adults, successful applicants will undertake an enhanced DBS check, and any offer of employment will be dependent on a satisfactory outcome.

Having a criminal record will not necessarily bar a person from working for us, this will depend on the circumstances and background of any record.

Equality, Diversity, and Inclusion:

Friends of the Elderly strives to treat all staff equally and be a diverse and inclusive workplace, where everyone can be themselves and everyone accepts each other’s differences. A charity where everyone is equal but definitely not the same!

Our ambition is to ensure equality and celebrate diversity, all working together to create an inclusive workplace, which attracts and retains the best people. People that care and can make a difference.

We currently do not provide sponsorship but we welcome applications from those who have a right work in the UK.

Don’t delay in sending your application as we may need to close the vacancy early if we manage to appoint before the advertising closing date. We interview applicants as they apply.

Please refer to the job description upon submitting your application.

Salary: £27,000 FTE (pro rata £16,200)
Hours: Part-time, 24 hours per week
Contract: Permanent
Location: Hybrid with at least 1 day per week onsite in South Wales

Play a key role in funding meaningful change
A well-established, purpose-led animal welfare charity is entering an exciting new phase following a major shift in its operating landscape. With ambitious plans to grow its reach and impact, the organisation is strengthening its fundraising team to build sustainable income for the future.

This is an excellent opportunity for a Trusts and Foundations Officer to contribute at a pivotal moment, helping secure vital funding that directly supports life-changing work.

You will play a central role in securing income from trusts and foundations, working across the full fundraising cycle from research and bid writing to reporting and relationship management.

As part of a collaborative income generation team, you will contribute to an ambitious income target while building and managing a diverse portfolio of funders.

What you will be doing

• Managing and growing a portfolio of trust and foundation funders
• Writing compelling, high-quality grant applications across a range of values
• Researching and developing new funding opportunities and prospects
• Producing clear, timely monitoring and impact reports for funders
• Building strong, long-term relationships through effective stewardship
• Developing and maintaining a robust funder database
• Working collaboratively across teams to shape strong, fundable cases for support
• Supporting the wider development of the fundraising strategy
• Maintaining accurate records using CRM systems

We are looking for an enthusiastic and organised fundraiser who is motivated by impact and collaboration.

You will bring:

• Experience in trust and grant fundraising, including successful bid writing
• A track record of securing low, medium and high value grants
• Experience producing monitoring and reporting for funders
• Strong written and verbal communication skills
• Excellent organisation and attention to detail
• Ability to manage workload independently and meet deadlines
• Experience building and maintaining effective stakeholder relationships
• Confidence working with CRM systems (such as Beacon or similar)
• A collaborative approach and commitment to working within a small, purpose-driven team

What you will receive

• 28 days annual leave (including bank holidays), pro rata
• £200 annual CPD allowance
• Reimbursement of agreed out-of-pocket expenses

Why join?
This is an opportunity to be part of a committed organisation at a defining moment in its journey. Your work will directly enable impactful programmes and help build a sustainable future for those it supports.

If you are passionate about fundraising and want to see the tangible impact of your work, this role offers both purpose and opportunity.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Salary: £32,000 FTE (pro rata £12,840)
Hours: Part-time, 16 hours per week
Contract: Fixed-term
Location: Hybrid with regular on-site presence in South Wales

Lead transformational change at a defining moment
A long-established animal welfare charity is entering a pivotal new chapter following a landmark legislative change within its sector. With ambitious plans to expand its reach and ensure every animal leaving a changing industry receives the care and support they need, the organisation is investing in its fundraising leadership.

This is a rare opportunity to shape and lead a fundraising function at a moment of real transformation. As Head of Fundraising, you will play a central role in building sustainable income, strengthening partnerships, and enabling long-term impact.

This is a senior leadership role with overall accountability for fundraising strategy, performance and growth. You will lead across all income streams, develop ambitious but deliverable plans, and build a high-performing team to achieve them.

Working closely with senior colleagues and trustees, you will contribute to wider organisational strategy while ensuring fundraising is robust, sustainable and aligned to mission.

What you will be doing

• Leading fundraising strategy, shaping long and short-term plans aligned to organisational priorities
• Holding accountability for income generation across multiple streams, including trusts, corporate partnerships, individual giving and events
• Growing and diversifying funding, identifying new opportunities and innovative approaches
• Leading and developing a small fundraising team, creating a collaborative and high-performance culture
• Overseeing the development of structured programmes across trusts, sponsorship, individual giving and community fundraising
• Building strong relationships with funders, partners and stakeholders, acting as a senior ambassador
• Ensuring effective governance, reporting, and compliance, including CRM oversight and performance tracking
• Providing clear insight, analysis and reporting to senior leadership and trustees

We are looking for a strategic and hands-on fundraising leader who can balance ambition with delivery.

You will bring:

• Significant experience leading fundraising across multiple income streams
• A strong track record of developing and delivering fundraising strategies
• Expertise in trusts and foundations, with experience managing pipelines and bids
• Experience of leading and developing teams, creating clarity and accountability
• Knowledge of corporate partnerships, sponsorship or major donor development
• Experience of legacy or long-term income strategies
• Strong financial and data literacy, including use of CRMs and reporting tools
• Excellent communication skills with the ability to translate impact into compelling cases for support
• Confidence operating at senior level, working with leadership teams and boards

What you will receive

• 28 days annual leave (including bank holidays), pro rata
• £200 annual CPD allowance
• Reimbursement of agreed out-of-pocket expenses

This is an opportunity to do more than lead fundraising. You will help shape the future of a purpose-led organisation at a critical point in its journey.

Your work will directly enable life-changing outcomes, ensuring long-term sustainability and meaningful impact for years to come.

If you are motivated by purpose, impact and the opportunity to build something lasting, this role offers a unique platform to lead and deliver real change.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Sponsorship and Individual Giving Officer

Salary: £27,000 FTE (pro rata £16,200)
Hours: Part-time, 24 hours per week
Contract:Fixed Term Contract
Location: Hybrid with at least 1 day per week onsite in South Wales

Make a lasting difference at a pivotal moment.
A well-established animal welfare charity with over 30 years of impact is entering an exciting new phase following a landmark change in legislation affecting the sector. With an ambitious vision to expand support and ensure every animal leaving a changing industry receives the care, rehabilitation and home they need, the organisation is strengthening its fundraising function.

This is a rare opportunity to join at a transformative moment and help shape long-term, sustainable income that will directly change lives.

About the role
This role will lead on developing and growing corporate partnerships, individual giving and legacy income. Working as part of a small, committed income generation team, you will play a key role in delivering an ambitious fundraising target and strengthening supporter relationships.

You will manage an existing portfolio while identifying and securing new opportunities to grow income and engagement.

What you will be doing

• Building and nurturing relationships with corporate partners, donors and members
• Developing new sponsorship and individual giving opportunities
• Leading on legacy giving activity, supporting supporters with care and sensitivity
• Creating and delivering engaging campaigns, communications and events
• Researching and approaching new fundraising prospects and partnerships
• Maintaining accurate records and reporting to support effective stewardship
• Contributing to a long-term income growth and legacy strategy

What we are looking for We are seeking someone who brings both strong organisational ability and genuine compassion, with a passion for making an impact. You will have:

• Experience in fundraising, supporter engagement or income generation
• Excellent communication skills with a warm and empathetic approach
• Strong organisation and attention to detail
• Experience managing and developing stakeholder relationships
• Ability to work proactively and independently, managing your own workload
• Confidence in working to targets and objectives
• Experience using CRM systems such as Beacon or similar
• A strong personal commitment to animal welfare or mission-driven work

What you will receive

• 28 days annual leave including bank holidays, pro rata
• £200 annual CPD allowance
• Reimbursement of agreed out-of-pocket expenses

Why join?
This is more than a fundraising role. It is an opportunity to be part of a purpose-led organisation at a defining moment in its journey. Your work will directly support the delivery of life-changing outcomes and help build a sustainable future for animals in need.

If you are motivated by meaningful impact and want to play a key role in a growing organisation, this could be the opportunity for you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Harris Hill is delighted to be partnering with a fantastic national disability charity in their search for an Individual Giving Manager.

This is an exciting role that involves leading multi-channel fundraising campaigns to grow supporter engagement, income and long-term value.

Key responsibilities:

As Individual Giving Manager, you will be responsible for developing and delivering supporter acquisition and retention strategies, including campaign planning and budget management. You will lead multi-channel fundraising campaigns across direct mail, digital, DRTV, telemarketing and face-to-face channels to drive income growth and maximise supporter value. You will create engaging fundraising propositions and campaign content while using testing, insight and innovation to improve performance across audiences and channels. You will also manage forecasting, reporting and expenditure budgets, while building strong relationships with agencies, suppliers and internal stakeholders.

To be successful, you will need or need to be:

• Proven experience delivering successful individual giving or direct marketing campaigns.
• Strong multi-channel experience (e.g. direct mail, digital, DRTV, telemarketing, face-to-face).
• Strong analytical skills, including segmentation, targeting and campaign optimisation.
• Experience managing agencies and external partners.
• Excellent communication and stakeholder management skills.

Salary: £46,634 per annum (inclusive of London weighting)

Full-time, Permanent

Location: London, with hybrid working (twice per week in office)

Deadline for applications – Friday 26th June at 9am
Application process - CV and Cover Letter

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Harris Hill is delighted to be partnering with STOP THE TRAFFIK to recruit a Head of Operations.

London (hybrid working) | Permanent | £42,856–£51,432

STOP THE TRAFFIK works globally to prevent human trafficking and exploitation, disrupting criminal networks through intelligence, partnerships and targeted prevention programmes.

This is an exciting opportunity to join the Senior Leadership Team and help shape the operational infrastructure that enables the organisation to deliver its mission and maximise its impact.

Key responsibilities:

• Lead the organisation's operations, ensuring effective systems, processes and compliance
• Oversee governance, risk management, policy development and data protection
• Coordinate financial planning, budgeting and operational reporting
• Lead people operations, supporting recruitment, performance management and organisational culture
• Drive continuous improvement across systems, processes and ways of working

About you:

• Experienced in operational leadership within the charity, public or private sector
• Strong knowledge of governance, compliance, risk and organisational effectiveness
• Skilled in managing budgets, projects and organisational change
• A collaborative leader who can balance strategic thinking with hands-on delivery
• Motivated by the opportunity to contribute to a purpose-driven organisation

This role would suit candidates from the charity, public or private sectors who can demonstrate transferable operational leadership experience and a commitment to purpose-driven work.

STOP THE TRAFFIK is committed to building a diverse and inclusive team and welcomes applications from people of all backgrounds, including those with lived experience.

This is a fantastic opportunity to play a key role in a growing international charity tackling one of the world's most pressing human rights issues.

For more information, please submit your CV to

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

We are recruiting for an immediate temporary Events Fundrasier , supporting a social welfare charity on their challenge event programme. Need have worked on challenge events programmes , supporter journeys and logistics Immediate start.

Fully in the office with some flexibility , need drivers licence as office is based in Kent

The Role
Leading logistics and delivering of Challenge events coming up , a golf day in September, a third part theatre event in August and organising a 5K family fun
Responsible for delivering exceptional and memorable experiences for supporters taking on fundraising challenges, ensuring they feel inspired, confident, and supported throughout their journey.
Updating the CRM
Running reports
General Events support

The Candidate
Experienced Events Fundrasier
Worked on Challenge events and mass participation events
Expereince of Third Party events
Strong evens logistics
Supporter Journeys and stewardship
Project management skills, including ability to work across multiple projects simultaneously. Ability to use initiative to work alone ensuring work is planned, prioritised, and organised to achieve set deadlines.
Ability to interpret and analyse data and use insight to improve performance

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Role Overview:
The Talent Set is delighted to partner with the client on a fantastic individual giving officer role. The successful candidate will support key fundraising initiatives, including face-to-face and in-memory giving programmes, contributing to the organisation’s mission.

Key Responsibilities:

• Assist in executing a new face-to-face fundraising programme, including creating materials, scripts, and supporter onboarding journeys.
• Manage and grow in-memory giving initiatives, developing engaging supporter communications and stewardship strategies.
• Support delivery and analysis of multi-channel direct mail appeals, working with content creators and segmentation data.
• Maintain accurate supporter records within the CRM system, ensuring compliance with GDPR and data governance policies.
• Collaborate across teams to deliver engaging campaigns and provide administrative support for fundraising activities.
• Contribute to other projects such as merchandise and lottery initiatives as required.

Person Specification:

• Proven experience in individual giving, including delivery of income streams like regular or in-memory donations.
• Familiar with managing supporter data in CRM systems, ideally Donorfy, with a good understanding of campaign tracking and reporting.
• Strong organisational skills with the ability to handle multiple priorities and meet deadlines.
• Excellent written communication skills with the ability to craft engaging supporter content.
• Ability to work collaboratively within a team and proactively adapt to new tasks.
• Attention to detail and accuracy, especially when working with data.
• Confident with digital tools, including Microsoft Office and CRM platforms.
• Demonstrates a genuine interest in supporting the aims of the organisation.

What’s on Offer:

• Salary: £32,000 to £40,000
• Location: Hybrid – 2 days onsite in Central London
• Contract: Permanent

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Harris Hill has an exciting opportunity for an experienced Trust and Foundations Manager, to join a national health/ medical charity in London, for 6 months.

You will be required to work 2 days in the central London office, with the rest from home. This role can be full time, or 4 days per week pro rota if you wanted less hours, and the pro rota salary is £42840pa.

The main responsibilities of the Trust and Foundations Manager is to research suitable donors for health care programmes in Africa and Asia, preparing funding applications and manage a small pool of existing donors.

This will include preparation of donor reports and other stewardship activity. The role is focused mainly on donors with gift capability at the 40K+ level for which there is an existing pipeline. The postholder will work closely and be supported by the Trust and Foundations team, wider Relationship and Partnerships team and the Programme Funding team.

The role is required to be filled as soon as possible” 

If you would like to learn more about the organisations, its work, and the role, please apply for further information.

Individual Giving Manager Salary: £42,684 plus £3,090 Inner London Weighting
Location: London (hybrid, two days per week in the office)
Contract: Full time, permanent

We are looking for an experienced Individual Giving Manager to lead supporter acquisition and retention activity, driving income growth and long-term supporter value.
This is a hands-on role where you will lead multi-channel fundraising campaigns across direct mail, digital, DRTV, telemarketing and face-to-face. You will shape and evolve the individual giving programme through testing, insight and innovation, ensuring supporters feel inspired and connected to the cause.
Key responsibilities include:

• Leading acquisition and retention strategies, plans and budgets
• Delivering multi-channel fundraising campaigns end to end
• Driving income growth and maximising supporter lifetime value
• Developing engaging fundraising propositions and creative content
• Managing income and expenditure budgets, forecasting and reporting
• Managing agencies and external suppliers
• Working collaboratively across fundraising, marketing and the wider organisation
• Ensuring compliance with fundraising and data protection regulations

About you:

• Significant experience in individual giving or direct marketing
• Strong multi-channel campaign delivery experience
• Confident managing budgets and analysing performance
• Data-driven, creative and comfortable testing new ideas
• Experience managing agencies and working with stakeholders
• Experience leading or mentoring others
• Prize-led fundraising experience is desirable but not essential

We are committed to inclusion and diversity and to enabling disabled people with complex communication needs to be fully included in society.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

• Do you thrive in process-driven roles where accuracy, empathy and clear communication really matter?
• Do you enjoy being the person people turn to for answers – bringing calm, clarity and structure to complex situations?

 
 
TPP Recruitment is supporting an awarding and professional membership body to recruit a Student Services Officer.
 
This is an exciting opportunity to join a newly structured Education Directorate and play a central role in shaping the student experience. As Student Services Officer, you will be at the heart of a high-volume, process-driven environment – supporting learners throughout their qualification journey and ensuring services are delivered efficiently, fairly, and with care.
 
This role would suit candidates from education, administration, customer service or high-level PA backgrounds who enjoy structured processes, clear policies, and meaningful interactions with stakeholders.
 
 
Salary: £35,000 per annum
Employment type: Permanent
Working arrangements: Home based with mandatory attendance at company meetings
Working pattern: Full-time, 35 hours per week
Other benefits:

• 25 days annual leave plus bank holidays
• Generous pension scheme (10% employer contribution)
• Life assurance and income protection cover
• Employee assistance programme and optional private medical insurance
• Ongoing learning and development opportunities

 

About the Organisation
 
This organisation is a well-established awarding and professional body with a strong reputation for delivering high-quality qualifications that support career development across a specialist sector.
 
With a clear commitment to accessibility, inclusivity, and continuous improvement, they are focused on delivering an excellent student experience while maintaining rigorous standards and regulatory compliance.
 
You will be joining during a period of growth, as a new team is established to strengthen student services and support evolving qualification delivery.

About the Role
 
As Student Services Officer, you will act as a key point of contact for students, supporting them throughout their journey and ensuring enquiries, requests, and processes are handled efficiently and professionally.
 
This is a varied role combining customer service, administration, and communication, with a strong emphasis on following structured processes and maintaining high levels of accuracy.
 
You will also contribute to student engagement through communications, website updates, and newsletters, helping to ensure students receive clear, timely, and helpful information.

Key Responsibilities
 

• Act as the first point of contact for student enquiries and complaints via phone and email
• Manage requests including deferrals, exemptions and cancellations
• Process applications for reasonable adjustments and special considerations in line with policies
• Liaise with exam platform providers to support exam delivery and resolve queries
• Support and administer misconduct and compliance-related processes
• Maintain accurate student records and ensure data is handled in line with requirements
• Produce and issue student newsletters (minimum six per year)
• Update website content and manage student-facing communications
• Support social media and engagement channels, including LinkedIn

 
 
Skills / Experience Required
 

• Experience in a process-driven administrative or customer-facing role (education experience beneficial but not essential)
• Strong attention to detail and ability to follow structured procedures consistently
• Experience reviewing applications or documentation and making decisions within clear frameworks
• Excellent written communication skills, with the ability to produce clear and accurate content
• Confident managing high volumes of enquiries while maintaining a professional and supportive tone
• Experience handling complaints, with the ability to take ownership and resolve issues end-to-end
• Ability to support individuals in sensitive situations with empathy, while adhering to policies
• Strong organisational skills and ability to manage multiple processes simultaneously
• Experience using systems and managing data; confidence updating websites or content platforms
• Able to adapt communication style across different audiences and formats

 
 
To Apply
 

• To apply for this Student Services Officer role, please submit your CV and a tailored cover letter outlining how your experience aligns with the role requirements.
  • Applications will be reviewed on a rolling basis, and early application is encouraged as the vacancy may close ahead of the advertised deadline.

 
 
Interview Process
 

• Two-stage process with assessment
• Mid-July 2026

 
 
Deadline
 

• Friday 26th June 2026

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

1. Are you passionate about empowering others with life-saving skills?
2. Do you want to make a real difference in your community?

 
 
As a Trainer, you’ll deliver essential courses, including First Aid at Work, Fire Marshal, and Mental Health, equipping learners with vital skills to stay safe and support others.
 
If you're ready to step into a role where every day is rewarding, we’d love to hear from you!

Details
 

• Salary: £25,276 per annum
• Location: York
• Working Pattern: 5 out of 7 days, including occasional evenings or weekends to meet learner needs
• Contract: Full-time, permanent
• Additional benefits:
  • Paid mileage and expenses for travel
  • Ongoing professional development, including support to maintain your subject competence and certifications
  • Flexible working patterns to suit your schedule
  • Corporate uniform provided for a professional appearance
  • Enhanced DBS check paid for by the organisation
  • A culture of inclusivity, aligning with the values of Humanity, Excellence, Accountability, Responsiveness, and Teamwork (H.E.A.R.T.)

 
 
About the Organisation

This role supports one of the UK’s leading providers of workplace training. With a mission to save lives and make communities safer, their vision is to empower every person with skills that make a difference. They value their people, offering opportunities for growth, and champion diversity in everything they do.
 
 
About the Role

As a Trainer, you’ll deliver a variety of courses to diverse groups, ensuring high standards of teaching and assessment. From CPR techniques to mental health awareness, you’ll empower learners with essential skills while contributing to the organisation’s life-saving mission.
 
You’ll manage your own schedule, travel to training locations, and be responsible for setting up engaging, professional sessions. With support from a dedicated team, you’ll maintain compliance with awarding body standards and contribute to the continuous improvement of training delivery.
 
 
Key Responsibilities
 

• Deliver and assess workplace training courses such as First Aid at Work and Mental Health Awareness.
• Set up training venues, ensuring all materials and equipment are ready.
• Conduct dynamic risk assessments at venues and act as a designated first aider and fire marshal.
• Maintain up-to-date knowledge of your subject area through professional development.
• Promote the organisation’s products and services to learners.
• Complete all required documentation promptly and accurately.

 
 
Skills / Experience Required
 

• Essential qualifications:
  • Level 3 Certificate in Learning and Development or equivalent, plus a valid course-specific qualification (e.g., First Aid at Work, IOSH).
• Experience:
  • Delivering first aid and/or health and safety courses to adults.
• Skills:
  • Excellent communication and interpersonal skills, with the ability to engage diverse groups.
• Other:
  • Physically able to perform CPR on a manikin on the floor.
  • Confident using Microsoft applications and digital tools for course administration.
  • A full driving licence and access to a vehicle for travel to training venues.

 
 
To Apply

• If you’re ready to inspire others and be part of a team dedicated to saving lives, we’d love to hear from you!
• Application is by CV only – no covering letter required.

 
 
Interview Process

• Initial telephone call with the regional manager for the area
• In-person interview, which will include competency-based questions and the delivery of a short mock training session to demonstrate your skills.

 
 
Deadline for Applications

• ASAP – applications will be reviewed on a rolling basis

 

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.