Domestic Abuse Helpline IDVA

Job Title: Domestic Abuse Helpline IDVA

Location: Warwickshire 
Salary: £25,857.12 per annum
Contract type: Full Time, Fixed Term (Until 30 September 2026)

Hours: 37.5 hours per week

This is an opportunity to join Refuge as a Domestic Abuse Helpline IDVA, supporting women and children who are impacted by domestic violence. You will work closely with victims of domestic abuse from the point of crisis, to provide high quality independent advocacy and support to survivors of domestic abuse at the highest risk and their children as well as working closely with Refuge’s community outreach service support workers, the MARAC team, deputy managers, and the refuge accommodation team.  

This is an exciting opportunity to work in a collaborative way across all referring agencies and therefore it is an important aspect of this job that the post holder has experience of working collaboratively with a range of other agencies.

Some of the key responsibilities for this role are to provide a single point of contact for referrers, including self-referrals, into Refuge’s duty referral line/ helpline service and to establish the risks to and the needs of survivors of domestic abuse, identifying and prioritising those at the highest risk. You will also support the empowerment of survivors, assisting them to recognise the dynamics of domestic abuse present in their own situation, and to help them regain control of their lives. 

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 28 May 2025

Interview Date: 4 June 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.  

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.