Duty Independent Gender Violence Advocate (IGVA)

We are recruiting for a Duty IGVA to join our team in Hertfordshire; the scope on this job involves….

Job Title: Duty Independent Gender Violence Advocate (IGVA)

Location: Hertfordshire
Salary: £29,701.36 per annum
Contract type: Full-time, Permanent

Hours: 37.5

This is a fantastic opportunity for you to play an integral role in being the first point of contact for the new Hertfordshire Violence Against Women and Girls Service specifically the one front door in collaboration with specialist partner agencies across Hertfordshire. This will include the use of a contact centre and live chat facilities.

As part of a busy duty team who will be the first point of contact for survivors & professionals, you will be  assessing survivors risks and needs; the duty IGVA will take immediate safety actions and ensure there is an effective hand over to the IGVA team for ongoing support.

The duty IGVA will empower survivors by providing them with emotional, practical and personal welfare support. You will ensure that survivors are provided with a safe, supportive and welcoming environment, enabling them to access their rights, make decisions and increase their life options.

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

As part of this role, you will be required to participate in an evening shift rota.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. 

Closing date: 9.00am on 2 November 2026

Interview date: 11 November 2026

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.