Relationship development manager jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Please note that this vacancy is a fixed-term contract until May 2026, with the possibility of extension.
Our supporters are at the very heart of our fundraising efforts. The team responsible for data management, supporter care, and compliance plays a vital role in enabling our fundraising teams to operate effectively.
We work closely with Battersea colleagues, suppliers, and agencies acting on our behalf to collect, process, and analyse data. We are committed to supporting our generous donors and customers by ensuring their contributions are recognised and celebrated through outstanding customer care.
We ensure that all fundraising activities are carried out with diligence, care, and in full compliance with relevant regulations, using data-driven insights to maximise impact.
The Supporter Services Administrator is responsible for delivering excellent supporter care to existing, potential and previous supporters of Battersea, to develop relationships and maximise income for Battersea.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year.
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 21st January 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Interview date(s): To be confirmed. Early applications are encouraged as interviews may take place on a rolling basis ahead of the closing date.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
Location: London Diocesan House, 36 Causton Street, London, SW1P 4AU
Contract: 3-year Fixed Term Contract, Full Time
Salary: £38,750 per annum
DBS requirement: No DBS Required
Are you passionate about tackling climate change and supporting churches to reach Net Zero Carbon? Do you have strong fundraising skills and enjoy building partnerships that make a lasting impact?
The London Diocesan Fund (LDF) is seeking a Regional Net Zero Carbon (NZC) Fundraising Officer to accelerate funding and support for decarbonisation projects across four dioceses: London, Southwark, Winchester, and Oxford.
This is a unique opportunity to drive real change for church buildings and communities, helping them reduce carbon emissions and access vital funding for sustainability projects.
About the Role
Working as part of the regional NZC consortium, you will:
· Develop and deliver a strategic approach to fundraising across the four dioceses.
· Build and maintain strong relationships with grant-making bodies, diocesan teams, parish leaders and regional NZC partners.
· Research funding opportunities and share them across dioceses and parishes.
· Support diocesan staff to build a fundable project pipeline and respond quickly to grant deadlines.
· Provide fundraising training, guidance and resources to churches and local teams.
· Support communications, including regular funding updates to parishes.
· Represent the dioceses in the national Church of England NZC fundraising network, sharing best practice and insights.
The role involves hybrid working and travel across multiple dioceses. A driving licence and access to a vehicle insured for business use are essential.
Please refer to the attached Job Description for the full details on the main responsibilities.
About You
We are looking for someone who can bring energy, structure and relationship-building expertise to this collaborative regional role.
Essential Skills & Experience
· Experience building strong relationships with decision-makers in grant-making organisations.
· Ability to secure funding from charitable trusts, foundations or statutory sources.
· Excellent organisational skills, able to prioritise and balance workloads across multiple stakeholders.
· Strong communication skills—confident writing, presenting and delivering training.
· Skilled at working collaboratively across diverse organisations and church contexts.
· IT-competent, diplomatic, and able to work with discretion and confidentiality.
· Sympathetic to the ethos of the Church of England.
Desirable
· Experience working in the church, heritage or environmental sectors.
· Experience supporting community fundraising or crowdfunding campaigns.
· Understanding of environmental sustainability and the church’s NZC journey.
Please refer to the attached Job Description for the full details on the main responsibilities.
About the London Diocesan Fund
The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocese of London comprises of c400 parishes north of the River Thames and within the M25 motorway. You can find our Diocesan 2030 vision, which outlines our priorities for the next 10 years.
The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund, we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.
Equality, Diversity, and Inclusion
The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.
We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.
Safeguarding
The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
Benefits of working with us
The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:
- Competitive remuneration package
- 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
- 15% employer pension contribution and salary sacrifice available
- Death in service benefit x3 of basic gross salary
- Enhanced maternity leave of six months full pay, after 12 months of employment
- Season ticket loans for public transport
- Access to Benenden Health Insurance
- EAP counselling through Health Assured
- Up to £100 for eye test and contribution to spectacles
- Two additional paid days for community volunteering
To apply:
Closing: 7 January 2026
Interview: w/c 19 January 2026
Submit your application and CV online via Pathways. Please refer to the person specification and JD when you’re answering the application questions.
For more details, please see the full Job Description and Person Specification or visit the LDF Careers Page.
For every Londoner to encounter the love of God in Christ



The client requests no contact from agencies or media sales.
The Chief Programmes and Outreach Officer is a member of the Executive Team and a key advisor to the Board and the CEO, responsible for evidence-based pedagogy and practice, partnership development and adoption of innovative methodologies.
This is an exceptional opportunity to shape the future of Holocaust and antisemitism education in the UK at a pivotal moment in history. We are undoubtedly at a crucial juncture in Holocaust education and remembrance. Our work faces two profound challenges: the international backdrop of rising antisemitism, Holocaust denial and distortion, alongside the inevitable loss of the remaining survivors and the need to develop effective new educational models that no longer rely on live testimony. In this challenging context, this post’s work will be critical in ensuring we carry the legacy of Holocaust survivors forward through innovative, impactful programmes that reach diverse audiences across the UK.
The post is accountable for the strategic vision and operational excellence of all the Trust's educational programmes, developing and delivering innovative, historically sound, educationally robust learning programmes that are recognised nationally and internationally as best practice. A key focus of the role is driving greater technological excellence in both teaching and operations, particularly digital testimony preservation and the use of educational technology.
The post’s success is the continuous improvement of both programme reach and impact, engaging new and diverse audiences and demonstrating meaningful long-term impact in line with the Trust’s mission and vision.
Key Responsibilities:
- Organisational leadership, as a member of the Executive Team
- Team Management and Development
- Financial Management
- Programme Innovation, Development and Delivery
- Partnerships and External Relations
- Impact, Evaluation and Learning
- Safeguarding and Quality Assurance
For the full Job Description, Person Specification, and details on how to apply, please follow the link to our website.
The client requests no contact from agencies or media sales.
The Director of Communications is an exciting new leadership role with ambitious charity that is working to tackle the challenge of physical inactivity and inequalities in access to options to be active. You will be contributing to improving the health outcomes and lives of the people of Lincolnshire.
Working closely with the CEO and senior leadership team, this role will lead our strategic communications approach - shaping powerful narratives that articulate impact, influence system-level change and champion the role of physical activity in tackling inequalities across Lincolnshire.
The role has the following core purpose:
- Set and lead the organisation’s strategic communications approach, ensuring audiences are clearly defined, understood, and engaged.
- Shape and govern the organisation and sector narrative, using communications to articulate impact and create advocacy for inclusive systemic change around physical activity.
- Develop and oversee system-wide communications strategies, fostering collaboration and change at scale through cross-sector partnerships.
- Lead strategic stakeholder stewardship, building and maintaining long-term relationships that influence system-level change and galvanise system partners around a shared narrative.
- Drive monitoring, evaluation, and learning (MEL) for communications, using data and insights to demonstrate impact and inform future direction.
- Provide inclusive leadership, inspiring and developing the communications team, being a senior leader in the organisation, embedding a values-driven, learning culture.
The role will enhance the positioning of the organisation and the wider impact of physical activity, through clear and compelling messages and storytelling.
You will need an exceptional ability to translate complex insight into clear strategic messaging, identify opportunities for influence, and create system-wide approaches to communications that drive meaningful change. You will be proactive, innovative and able to respond quickly and appropriately in a shifting environment.
You will bring extensive experience in senior level stakeholder engagement and stewardship, nurturing and developing relationships that enable Active Lincolnshire to further influence opportunities to shift the system and make a difference in tackling the inequalities that exist.
You will have the ability to influence and advocate. Using your excellent communication skills, combined with insight you will create deep and meaningful narratives championing the physical activity sector, the benefits of being active and the contribution it makes to wider community and economic opportunities and to promote the options to be active in the county.
An outcome focused approach is key, ensuring there are robust measures in place to understand and evaluate the impact of our work.
Reward Package:
- Circa. £50,000 per annum depending on experience
- 25 days annual leave, plus all bank holidays and 3 days during the Christmas week (Total c.36 days per annum).
- ‘Celebration day’; additional day for an occasion / birthday / event (subject to annual review)
- Westfield Health private healthcare
- Cycle to work scheme
- Flexible working approach
- Time to be active in the working week
- Team away days
- Personal development and training opportunities
- Time in the working week to volunteer
- Employer contribution pension scheme
- Employee wellbeing policy
- Contribution to making a difference to the lives of people in Lincolnshire
Deadline for applications is Sunday 18 January 2026
Interviews will be held at the Active Lincolnshire office in Lincoln the week commencing Monday 26 January.
More people, more active, more often
The client requests no contact from agencies or media sales.
About us
Rainforest Foundation UK (RFUK) is a values‑driven organisation working with Indigenous Peoples and local communities to protect the world’s rainforests and uphold their human rights. Since 1989, RFUK has partnered with forest peoples and grassroots organisations to secure land rights, challenge destructive industries, and influence laws and policies that safeguard forests and the people who depend on them.
Our mission is clear: to combine human rights and environmental protection to tackle deforestation. From the Congo Basin to the Amazon, our work has helped communities protect millions of hectares of rainforest. With a growing team of passionate advocates for social and environmental justice, we are committed to scaling up our impact to confront the accelerating climate and biodiversity crises.
About the role
Do you want to lead transformative fundraising and communications strategies that make a global impact?
As Head of Fundraising and Communications, you’ll play a pivotal role in shaping RFUK’s external profile and driving income growth to support our ambitious 2033 vision: scaling up community-led protection of tropical forests. Reporting to the Executive Director, you’ll oversee strategic communications and fundraising, manage a small team, and work closely with colleagues across programmes and operations.
This is a senior leadership position where no two days are the same—whether you’re crafting compelling narratives, engaging major donors, or amplifying the voices of Indigenous communities on the global stage.
The role is full-time, permanent, and based in London with hybrid working options. We offer flexibility, a supportive culture, and the chance to make a lasting difference.
About you
You’re an experienced leader with a proven track record in both strategic communications and fundraising. You’re a creative communicator who can turn complex issues into persuasive, accessible messages that drive change and support for our mission. You know how to secure significant income from foundations, corporates, individuals and major donors, and you’re confident in building long-term relationships with diverse stakeholders. You thrive on collaboration, motivate teams to achieve ambitious goals, and bring resilience and cultural sensitivity to everything you do.
If you’re passionate about social and environmental justice and ready to help shape RFUK’s future, we’d love to hear from you.
Job description and benefits
Please download the full job description. We offer 30 days annual leave, 4% pension contributions, Employee Assistance Programme, learning and development allowance and four weeks of work-from-anywhere flexibility.
Location
Hybrid role based in our Bethnal Green office. The postholder would usually be required to work in the office a minimum of two days per week during their probation period. This can be reviewed with their Line Manager thereafter. RFUK can sponsor a Skilled Worker Visa for the successful candidate if required.
Application process
To submit your application, kindly complete the online application form by Friday 16th January 2026, by 9AM. Please be aware that the form will be anonymised for review by the panel.
Please note that CVs will not be considered.
Regrettably, due to the large number of applications we usually receive, it is not possible to write to you should you not be shortlisted for an interview. If you have not heard from us within 10 days of the closing date, please assume that your application has not been successful on this occasion.
Interviews with shortlisted candidates will be held on 29th January 2026. Please let us know in your application if you are available to attend an online interview.
The client requests no contact from agencies or media sales.
Context and Background
The NSPCC relies on voluntary income for the majority of its work to keep children safe, prevent abuse and ensure every child has a voice. To secure long-term sustainability, the charity has reshaped how it engages supporters through the Engagement and Fundraising Directorate.
Within this, the Philanthropy and Partnerships Department brings together high-value audiences and supporter-led income. The Volunteer Board Fundraising team leads income generation through regional and national volunteer boards, volunteer-led fundraising initiatives and delivery of special events through our high value event committees. These activities play a vital role in maximising sustainable income, engaging senior volunteers, and supporting long-term supporter relationships.
The volunteer boards are made up of influential and successful senior stakeholders who feel passionately about the NSPCC and volunteer their time to help the NSPCC generate income and awareness. They employ a range of fundraising techniques to reach their goals – their focus being to use their networks and influence to secure income generating opportunities via events, corporate partnerships and major gifts from individuals.
The team works closely with colleagues in Philanthropy and Partnerships (corporate partnerships, major gifts, trusts and statutory), Public Engagement (marketing, brand, digital), and Fundraising Operations (data, compliance, finance, procurement) to ensure volunteer fundraising is integrated into supporter journeys, delivers excellent experiences, and achieves strong ROI.
With the support of a Fundraising Manager, the role of the Fundraiser is to cultivate and steward key relationships and deliver special projects across the volunteer boards and their network to deliver against annual income plans.
Job purpose
· To contribute towards the delivery of sustainable income through regional and national volunteer partnerships and fundraising boards
· To contribute towards the delivery of annual income and engagement plans, ensuring volunteer activity is high-quality, compliant, and supporter-centric
· Build and manage relationships with senior volunteers and board members, maximising long-term support and value
· Provide operational support and management of volunteer partnerships & projects
Key relationships - Internal
· Member of the Volunteer Board Fundraising team
· Reports to a Fundraising Manager, Volunteer Board Fundraising
· Works with colleagues across Philanthropy & Partnerships, including Corporate Partnerships, Major Gifts and Trusts and Statutory
· Collaborates with Public Engagement (marketing, brand, digital) to support volunteer fundraising campaigns and engagement
· Works with Fundraising Operations (data, compliance, finance, procurement) to ensure processes are efficient and compliant
Key relationships - External
· Volunteer board chairs, members and regional ambassadors
· Senior supporters and networks (individuals and organisations) engaged through volunteer-led activity
· Agencies, venues and suppliers supporting volunteer fundraising
· External peers and networks within the volunteer fundraising sector
Main duties and responsibilities
Contributing to Volunteer Partnerships Strategy and Income
· Contribute to the delivery of the Volunteer Partnerships annual business plan to maximise net income and long-term value through the volunteer boards
· Support the high-value volunteer boards and their networks, ensuring their fundraising and engagement delivers sustainable income and long-term value
· Lead on delivery of specific fundraising projects
· Contribute to KPIs for income, supporter experience and ROI, addressing risks and identifying opportunities for growth
· Support the Fundraising Manager on the delivery of business cases for new volunteer-led initiatives
Managing Volunteer Relationships
· Steward senior volunteers and board members, ensuring they feel supported, inspired and connected to the NSPCC’s mission
· Provide tools, resources and guidance to volunteers to support their fundraising and advocacy
· Carry out research through a range of sources, to contribute to proposals, donor strategies and fundraising communications.
· Develop and create engaging materials for external audiences
· Ensure compliance with NSPCC policies, fundraising regulations and best practice in all volunteer-led activity
Collaboration and Centre of Excellence
· Act as a centre of expertise for volunteer-led fundraising across the NSPCC
· Collaborate with colleagues across Engagement & Fundraising to embed volunteer fundraising within wider supporter journeys and campaigns
Budgeting, Finance and Evaluation
· Contribute to the budgets for volunteer fundraising activity, whilst supporting the Fundraising Manager to accurately monitor income and expenditure
· Work with the Fundraising Manager to ensure accurate data capture and reporting
· To provide financial administrative assistance to budget holders, including processing invoices, placing orders, undertaking financial analysis, cash handling and banking in line with NSPCC policies and procedures.
Responsibilities for all Staff within the Income Generation directorate
· To update databases and supporter information systems as directed, in line with Data Protection legislation and NSPCC policy and procedures.
· To actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to the Directorate and wider NSPCC activities.
· To adhere to all the NSPCC’s standards, policies and procedures.
· To evidence an understanding of and commitment to the NSPCC’s values and behaviours.
· To maintain an awareness of and comply with data protection regulations and internal data protection policies.
· To be responsible for personal learning and development, to support the learning and development of others and the whole organisation.
· To work in a manner that facilitates and encourages inclusion.
· To be proactive in identifying ways to improve personal and team performance
· To maintain an awareness of own and others’ Health and Safety and comply with the NSPCC’s Health and Safety policy and procedures
· To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news
· A commitment to safeguard and promote the welfare of children and young people
Person specification
1. Experience of building effective relationships through face to face interactions with existing and new high-level individuals and/or organisations, leading to securing fundraising income via long-term partnerships.
2. Commercially minded; ability to apply commercial knowledge and understanding to fundraising partnerships ensuring that NSPCC activity has a competitive edge in the market place. NSPCC fundraising activity must be appealing and commercially viable.
3. Exceptional project management skills; ability to see a project through from start to finish, reaching a desired income target. Must have meticulous planning skills and show great attention to detail. Must be self-motivated and highly proactive.
4. Target driven with proven financial management and reporting skills, including accurate budgeting and contingency planning. A track record of achieving financial and departmental objectives.
5. Knowledge of corporate social responsibility and individual philanthropic motivations and current trends in high value and corporate fundraising across the UK.
6. Excellent written and verbal communication skills to deliver fundraising pitches, ideas and project updates to a range of audiences in a clear, inspiring and confident way.
7. Able to work harmoniously with internal colleagues across teams to achieve joint objectives. Working collaboratively; demonstrating an understanding of other team’s goals and priorities. Able to negotiate successfully with others to achieve a desired outcome.
8. Ability to organise and plan own work, juggle competing demands, manage projects and establish clear timelines and priorities in order to meet agreed objectives.
9. Proven ability to demonstrate initiative and creativity.
10. Experience of a fundraising CRM package is desirable but not essential; training provided.
Safer Recruitment
As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.
Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.
The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.
Our principles:
· Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.
· Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.
· We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.
· Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.
· As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.
· All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.
Job Advert
JOB TITLE: Strategic Projects Coordinator
SALARY: £30,900 - £34,352
LOCATION: LSE Students’ Union, Central London Office
WORKING HOURS: Full time, 37 hours per week
CONTRACT TYPE: Fixed term, until 31st December 2026
This brand-new role is all about turning ideas into action. As our Strategic Projects Coordinator, you’ll be the driving force behind the successful delivery of high-impact projects and campaigns led by our elected Sabbatical Officers. You’ll work closely with the Officer team to plan, manage, and evaluate projects that shape the student experience – from defining objectives and establishing clear timelines to coordinating resources and mitigating risks. You can expect to navigate complex and politically sensitive environments, balancing the different priorities of our Officer team.
Your work will include developing clear project roadmaps, implementing effective communication strategies to engage the student community, and supporting our Officers to engage with national campaigns that impact student wellbeing. You’ll also play a key role in advising Officers on policy changes, gathering data and insights to inform evidence-based initiatives, and reporting back on progress to senior leadership and trustees.
Beyond project delivery, you’ll provide training and coaching to help Officers develop strong leadership and project management skills, and you’ll coordinate flagship events such as handovers, inductions, and residentials. This is a fast-paced, varied role where your ability to research, organise and innovate will make a tangible difference to thousands of students.
Who are we?
LSESU is a vibrant, student-led organisation committed to helping LSE students make the most of the life-changing experiences open to them during their time at university. In this role you will play a critical role in shaping our future and helping us to create a student experience which is enjoyable and empowering.
Founded in 1897, LSE Students' Union is one of the oldest Students' Unions in the UK. We provide support, representation, and opportunities to help students thrive during their time at university. Everything we do is shaped by our members and guided by our values to be bold and inclusive, working collaboratively to create a welcoming community built on integrity and respect.
Who are we looking for?
We’re looking for a confident and adaptable project professional who thrives in a fast-paced environment. You’ll be highly organised, with the ability to juggle multiple priorities while keeping a clear focus on outcomes. Collaboration is key as you’ll need to build strong relationships with students, staff, and external partners in order to deliver projects successfully.
You’ll bring a proven track record in managing projects from start to finish. Your communication skills will set you apart – whether you’re drafting reports, presenting updates, or facilitating training, we are looking for someone who will do so with clarity and impact. You’ll also be comfortable interpreting data and feedback to inform decisions and improve processes.
We’d love to see experience in delivering training or coaching, as you’ll play a vital role in developing the leadership and project management skills of our Sabbatical Officers. Knowledge of the Higher Education sector and issues affecting students is essential, and a recognised project management qualification would be a bonus.
Why apply?
As our Strategic Projects Coordinator, you will have a chance to make a real impact on student life at one of the world’s leading universities. You’ll work in a collaborative, values-driven environment, supporting passionate student leaders and shaping initiatives that matter. We offer:
- 25 days of holiday per year (pro rata)
- Additional closure periods at Christmas and Easter
- Free LSE Students’ Union gym membership
- Opportunities for professional development and growth.
- Access to TOTUM (NUS) card, which provides a wide range of discounts
- Flexibility for work-life balance
How to apply
We want to ensure that all systems, policies and processes are free from bias or discrimination and are fair and accessible. Therefore, we ask that all candidates complete our application process by uploading the following three documents:
Part 1: CV – Outlining your skills and experience to date.
Part 2: Supporting Statement – A one-page statement explaining your suitability for the role. This will be used to determine if you are shortlisted for an interview. Please do not include any personal information (e.g., name or date of birth). Use the attached job description and person specification to help with this.
Part 3: Equal Opportunities Monitoring and Contact Form – This includes personal information so we can contact you if you are shortlisted for an interview. It also allows us to gather and analyse demographic information about our applicants. This form will only be seen by HR and will not impact shortlisting.
Want to apply?
To apply for this role, please complete an online application.
Job Application Timeline
Closing date: Monday 26th January 2026 at 10am
Intended interview dates: 5th / 6th February 2026
Compulsory Requirement - The UK Government sets the legal regulations that we are required to follow. As an employer we must ensure that everyone is eligible to work in the UK and this is done by us checking and making a copy of the correct original identification/documentation before your first day of work. Currently we require you to have the right to work in the UK, as we are not a Home Office approved sponsor.
The client requests no contact from agencies or media sales.
Grade: 3
Salary: £44,542 per annum
Hours: 37.5 hours per week with occasional evening/weekend working - flexible hours considered (outside of deployments)
Position type: Fixed-term 12-month contract
Responsible to: Head of Emergency Preparedness and Response
Direct reports: None
Location: Truro, Cornwall or UK remote working (with regular travel to Truro at least 2x per year)
Travel: Work away from home, this may be UK or overseas training or an in-country deployment. You may be required to deploy for up to 50% of your time in any calendar year within 72 hours' notice. Deployments may last between 7 days and 3 months as standard, any deployments which exceed 3 months will be discussed and agreed by your Line Manager ahead of the 3-month time period being reached.
ROLE PURPOSE:
ShelterBox's Programme Delivery Team is divided into 4 sections - MENA/Asia, East and Southern Africa (ESA), West Africa and Latin American and the Caribbean, and the Philippines. These sections are headed by a Regional Director, who is responsible for the delivery of rapid-on set, protracted and preparedness projects in their regions. ShelterBox's Emergency Team supports the Regional Teams in the delivery of these projects. Each Emergency Coordinator is assigned to a Region but can be deployed to cover an emergency across the world depending on current capacity of the team.
As an Emergency Coordinator within ShelterBox's Emergency Team, you will be responsible for assessing and responding to emergency shelter needs because of sudden onset and/or rapidly escalating crises across the globe.
This role will support communities affected by disaster by establishing and managing ShelterBox's humanitarian responses in partnership, delivering impactful outcomes at speed and scale. Fast-paced relationship building, partnership brokering, and project management skills are essential.
Emergency Coordinators are often the most senior ShelterBox representative on the ground during an emergency response and are typically responsible for leading multi-disciplinary teams inclusive of response team volunteers. The role is highly deployable, and you can expect to work in austere conditions in countries affected by disaster. When working from the UK, either at our HQ in Truro, Cornwall or remotely from home, your time will be spent supporting an allocated region in the delivery of their project and preparedness portfolio. The Emergency Coordinator will also work with the Head of Emergency Response to support the technical emergency improvement initiatives as part of ShelterBox's strategy. This is likely to include the development of tools and processes, as well as work on emergency preparedness.
The role will be starting at a time when ShelterBox is realigning itself for further growth in the face of mounting humanitarian needs. We look forward to welcoming candidates who share our passion and would enjoy working as part of a strong team to achieve this.
WHO ARE WE LOOKING FOR?
ShelterBox is seeking a delivery-focused, practical, and proactive individual with experience of working in humanitarian emergency settings. This role would suit someone with humanitarian experience, who is looking for shorter emergency deployments balanced by remote management of responses. The right person will have experience of project development and day-to-day management, risk management and meeting and reporting against agreed objectives.
DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
- Establish, design and manage the delivery of emergency response projects to assigned disasters in line with the organisational and programme strategies, policies, and procedures
- Support the delivery and implementation of preparedness planning and activities during time of non-response, working with regional directors and colleagues when not deployed
- Ensure timely, safe, and impactful project/programme design and implementation, through close coordination with the wider Regional Team and key support functions, including Finance, MEAL, Safety and Security, Shelter Technical and Supply Chain
- Provide the first point of contact for deployed teams and disaster monitoring on a 24/7 routine and emergency basis as part of a roster
- Deploy to areas affected by disaster, act as Project Lead when required and provide leadership and mentoring to team members, as identified by the relevant Regional Director and Head of Emergency
- Initiate and sustain strong and mutually beneficial partnerships with local and international organisations - develop working relationships and effectively coordinate with other actors
- Work closely with the Travel Security Management team to prioritise the safety of our teams. Adapt to evolving issues that could adversely affect ShelterBox staff, partners and/or project delivery
- Prioritise 'do no harm' principles. Ensure those who encounter ShelterBox as a result of our activities are safeguarded from deliberate or inadvertent actions and failing which place them at risk or abuse, sexual exploitation, injury, and any other harm
- Work closely with the Deployments Manager and Learning & Development to ensure appropriate resourcing from staff and volunteers, including supporting the delivery of training
- Maintain effective and coordinated budget management, working closely with the Programme Funding and Finance teams to ensure appropriate monitoring processes are in place
- Maximise contributions in support of Fundraising efforts, including media engagements from HQ and/or during deployments
- Provide timely updates on project delivery and impact to Regional and Emergency leadership and report verbally or in written format to internal and external audiences as required
- Lead a culture that actively promotes improvements in its practices, processes, and outcomes, across all aspects of its work, seeking feedback from all stakeholders
- Represent ShelterBox in any capacity as required as appropriate.
- Work away from home, this may be UK or overseas training or deployment to disaster affected areas. Whilst you are unlikely to respond more than six weeks at any one time, you may be required to deploy for up to 50% of your time in any calendar year.
- Any other duties as required which are deemed appropriate to the level and grade of the post.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Equal People Mencap support vulnerable adults and children, including those with learning disabilities, autism and complex needs to live independently and participate fully in the community. We work across west and central London.
We are looking for an enthusiastic, motivated and experienced individual to join us as a Senior Support Worker, supporting a passionate and friendly team of staff. Working alongside another Senior Support Worker you will support the Floating Support Manager to deliver an effective support service which enables everyone to achieve their aspirations.
We enable people to lead fulfilling and valued lives, maintain their tenancies, participate in their local community, develop independent living skills and achieve their personal goals and desired outcomes. As well as providing direct care and support, you will have the opportunity to act as a Key Worker supporting people to achieve their dreams and goals.
Working closely with the Project Manager, you will ensure that the quality standards and requirements of CQC are met and that the service meets and exceeds the expectations set out in the service specification. This will include working alongside the team to undertake referral assessments, plan transitions and work with individuals and their circle of support to co-produce and implement support plans.
At least 1 years’ experience in providing care and support is essential for this role.
We can offer you:
• A competitive salary
• Generous sleep-in allowances
• Opportunities for overtime
• Company sick pay
• Paid carers leave
We are a passionate and inclusive organisation. We embrace diversity and encourage applicants from all backgrounds and cultures.
Turning dreams into action at the pace of the individual.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Impatience Earth is a non-profit climate philanthropy consultancy founded in 2020 with a mission to educate, challenge and inspire wealth holders to take bolder funding decisions to address the climate emergency. Since 2020, our engagement with over 40 philanthropic foundations and businesses has supported them to make over £250m of new funding available for climate action, and we have already helped them make grants to over 200 different organisations.
Our work with corporates
We work closely with businesses* to develop and implement strategic grant-making funds, through their corporate foundation arm or internal budgets, that align with their mission and values, while making a tangible climate impact.
Increasingly, our work with businesses has focused on agri-food businesses. In today’s world, they can no longer count on steady yields, consistent quality, or predictable sourcing from global supply regions. Climate volatility is no longer a distant risk; it’s an immediate operational threat. Businesses that fail to invest in climate resilience now will face higher costs in the long-term, for example through more frequent supply shortages and greater business disruption. Companies that depend on agricultural supply chains for their business survival should treat bold climate action as a strategic investment in managing financial risk and staying competitive.
Impatience Earth has already helped a number of companies to better understand where their biggest climate risks and opportunities lie in their value chain, and support them through a learning and strategy process, through to implementation of funding. Crucially, we’ve helped them to identify how and where to invest philanthropically to both build climate resilience within the business and demonstrate their leadership across the sector. In 2026, we want to expand this work and proactively engage agribusinesses who may benefit from our advisory support.
The role
We acknowledge that most agribusinesses have their supply chains based in the Global South, and through our work with them, we would like to see them engage in forms of reparative finance that builds the climate resilience of farmers and communities in those regions.
We are seeking a dynamic, justice-driven, Regenerative Agriculture Lead to help agri-food businesses rethink how they invest in climate impact. In this role, you will engage senior executives, particularly in sustainability, procurement, supply chain, and corporate strategy, to shift from short-term, carbon-offsetting based approaches toward directly funding regenerative agriculture practices within their supplier networks, and working towards business transformation as a whole.
Your work will help agrifood businesses transition to more resilient, low-carbon, and nature-positive supply networks by unlocking capital that accelerates climate-smart and justice-centred practices on the ground.
Your initial focus and priority within the role would be in sales and business development, and once you’ve secured high value clients, you’ll also be supporting on delivery and advisory with those clients.
Key areas of focus
Strategic sales & business development
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Identify, engage, and nurture relationships with senior-level executives at companies with agriculture-linked supply chains and networks (e.g., food & beverage, apparel, beauty, consumer goods). Note that Impatience Earth has a partnership eligibility criteria that influences the types of organisations we work with.
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Lead consultative sales conversations with companies that rely on carbon offsetting, or are looking to reduce their sustainability budgets, highlighting the value of increasing investment in direct regenerative supply chain transformation as a tool for building long-term resilience.
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Build and engage a pipeline of corporate clients and guide prospects from initial interest to proposal development, and deal close.
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Represent Impatience Earth at conferences, industry events, and executive briefings.
Thought partnership & advisory
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Engage corporate leaders on the financial, environmental, and operational benefits of transitioning to, and increasing direct funding towards regenerative agriculture.
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Translate complex climate, carbon, and agricultural concepts into clear business cases and ROI narratives, and occasionally share knowledge and provide training for Impatience Earth colleagues to develop team knowledge.
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Serve as a trusted advisor to help companies design pathways to supply chain transformation that is good for the business and the climate
What we’re looking for:
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5+ years of experience in business development, corporate sales, partnerships, sustainability advisory, supply chain solutions, or climate/ESG-related roles. We encourage applications from folks who have worked in sustainability or procurement teams within agribusinesses.
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A proven track record of selling into or advising agribusinesses, with a focus on sustainability, carbon markets, climate tech, or agriculture-related domains.
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Strong ability to engage C-suite and VP-level leaders with credibility and influence.
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Exceptional communication skills, with the ability to distill technical topics (carbon accounting, regenerative agriculture, climate finance) into compelling narratives.
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Comfortable navigating complex corporate structures, long sales cycles, and multi-stakeholder decision processes.
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Comfortable working in an evolving and early-stage organisation, with an entrepreneurial mindset: proactive, scrappy, and excited to build something new in a rapidly evolving market.
What’ll be nice to have:
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Knowledge of Scope 3 emissions, insetting, carbon markets, or B-corp and sustainability reporting frameworks (i.e. SBTI, TCFD, CSRD)
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Familiarity with agricultural supply chains, rural development, regenerative agriculture, or nature-based solutions.
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Experience developing climate or sustainability strategies for large corporates.
How you’ll know you’re doing a good job
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You consistently build and advance a high-quality pipeline of corporate prospects.
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You help shift C-suite mindsets from funding short-term initiatives, carbon offset projects or reducing sustainability budgets to embracing direct, long-term regenerative supply chain investment.
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You close deals and create new partnerships that directly fund agricultural transitions and measurable climate outcomes.
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You become a go-to expert for companies exploring how to finance and scale regenerative agriculture.
Benefits
As part of this role, you will have a pro rata allowance of 25 days paid annual leave, individual coaching, a professional development budget and be part of a passionate team committed to advancing climate action. We have put in place, and continue to build, a range of measures to build an inclusive and welcoming work culture centred on wellbeing, and we hope we will receive applications from people from a range of backgrounds.
How To Apply:
We are not able to sponsor visas, nor are we able to have calls with candidates in advance of application.
We are committed to inclusive recruitment. If you have any access requirements or need reasonable adjustments at any stage of the recruitment process, please let us know so we can discuss how to support you.
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Stage 1: Submit your CV plus either a cover letter (1.5 pages max), or a short video, that includes details about your relevant experience for the role and why you think you’ll be a good fit. Please consider the Requirements for this role section when you write your cover letter/record your video, particularly points 2-5. Please submit documents in PDF format as we are unable to open MS Word files.
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Stage 2: Shortlisted candidates will be invited to a short initial video call carried out on Zoom to discuss your experience and what excites you about the role. We will send all candidates the interview questions in advance.
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Stage 3: You will be asked to complete a short assignment at a time that suits you. At this stage in the process, we will offer candidates a £50 stipend to cover the time invested in this exercise.
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Stage 4: As part of the final interview stage, you’ll be invited to a full interview, and we will be sending all candidates the interview questions in advance. At this stage in the process, we will offer candidates an additional £50 stipend to cover the time invested in preparing for the interview.
Who You Will Meet:
As part of the interview process, you will meet Aditi Shah (Co-CEO), and Vicky Murray (Associate). For more information, see our website, impatience.earth.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Have you got a flair for design and the ability to create engaging content for various digital channels?
We are looking for an experienced digital communications professional to join Cherry Trees at an exciting time in the charity’s development, helping to grow its reach and outstanding reputation in supporting children and young people with complex disabilities.
This is a busy and varied role, working closely with the Communications & Marketing Manager and the Head of Fundraising and Communications to raise awareness, increase visibility, and support fundraising.
You will play a key part in delivering Cherry Trees’ digital content and developing our social media presence, finding innovative ways to expand our reach through engaging, audience-specific content. Responsibilities include supporting website content development, managing social media accounts, growing our following, and assisting with regular e-communications to external and internal audiences. You’ll liaise with children and families supported by the charity, as well as supporters, colleagues, volunteers, and trustees, to create impactful content.
In summary, this role connects Cherry Trees to the community—conveying the importance of our work, promoting our outstanding care, demonstrating its impact, and motivating people to support us through donations, fundraising, and volunteering.
We help to keep families together by providing home from home care for children with complex disabilities and a meaningful break for the families.
The client requests no contact from agencies or media sales.
Harris Hill is supporting an organisation to recruit an Account Executive into a busy, income-generating team. This role is ideal for someone who enjoys managing and growing existing client relationships and delivering a high standard of ongoing account support.
The focus of the role is on retention, renewals and account growth, with responsibility for maintaining strong relationships and identifying opportunities to expand services within existing accounts.
Key responsibilities
- Manage a portfolio of existing clients and act as their main point of contact
- Build long-term relationships to support renewals and repeat engagement
- Identify and deliver upsell opportunities within existing accounts
- Support the onboarding of new clients and ensure a smooth transition into account management
- Track renewals, manage account administration and maintain accurate records
- Work collaboratively with internal teams to ensure a consistent client experience
About you
- Experience in account management, client services or B2B relationship roles
- Confident managing renewals and growing accounts
- Comfortable working in a target-driven environment
Why it stands out above the rest
- Supportive, people-focused culture – staff are genuinely valued, with paid carers leave, hybrid and flexible working from day one, and a strong benefits package including a free Health Cash Plan and generous annual leave
- Leadership that invests in you – an experienced, long-standing Head of Team who is approachable, encourages development, and brings a great sense of humour to the role
- Stability and clarity at senior level – a highly respected Director who has been with the organisation for many years and is deeply committed to the mission
- Values lived day-to-day – a colleague-led values recognition scheme that celebrates impact, dedication and great work across the organisation
The offer
- Permanent, full-time role
- Hybrid working
- Salary circa £33,000
Please send your CV to Hannah at Harris Hill on as soon as possible, as the hiring managers are reviewing applications on a rolling basis, with a firm deadline of 30 January.
As a certified B Corp™ and leading charity recruitment agency, Harris Hill is committed to equitable and inclusive recruitment practices. Applications from all sections of the community are actively welcomed, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics
Key Responsibilities
To work closely with the Evidence & Advocacy Manager (EAM) to develop and implement a series of impactful evidence and research projects that support our advocacy messaging, as well as internal and external learning for inclusive programmes and advisory work. These projects will build on established workstreams alongside developing new ones to maintain and extend CBM UK’s evidence base.
Disability Evidence, Policy Research and Learning
With EAM support the ongoing CBM UK Research and Evidence workstream, through:
- Translating evidence from our programming countries and projects to produce and contribute to a range of resources to influence FCDO and other stakeholders. Tasks to include managing and maintaining established outputs, such as the CBM UK Project Evidence Briefs and Disability Voices paper series, generating new thematic papers, as well as policy and position papers to enhance effective advocacy submissions, briefing notes, blogs and other messaging on key disability rights issues.
- Working collaboratively within CBM UK and across CBM Global to help develop and to deliver new policy research, drawing on mixed methods and data sources including national and international databases, using qualitative approaches including participatory or citizen generated data, and new empirical work.
- Supporting Programme staff to improve impact and learning practice in CBM UK funded projects, provide technical support for the implementation of programme related research and data collection, including MEAL.
- Providing technical research support into the development of proposals for new grant funded projects, and, where successful, support the management of subsequent research projects.
- Keeping abreast of new research and publications on key themes and priority concerns within the CBM UK Advocacy and Influencing Strategy, taking into consideration sector trends and developments, and ensure this is disseminated to relevant staff within the CBM UK Team.
- Keeping watch on UK policy environment and conducting research and analysis to support CBM UK advocacy messaging on disability and human rights.
Dissemination and Communications
- Maintaining and developing internal knowledge management systems for research and information on disability inclusion and rights, and related areas, to be used by Advocacy, Programmes and Fundraising & Communications teams.
- Ensuring communication plans are developed with CBM UK and Global Federation colleagues for CBM UK evidence outputs.
- Maintaining the Advocacy and Influencing pages of the CBM UK website ensuring rights-based communication and focus to support CBM UK and Global campaigns.
- Liaison with Fundraising & Communications colleagues to amplify media stories, case studies and compelling evidence from country programming for advocacy purposes.
- Participation in and building good relationships with UK-based disability and development networks, including relevant research networks and membership of the BOND Disability and Development Group.
- Supporting the professional publication and printing of CBM UK outputs, for dissemination at advocacy engagements and public events.
Other
- Work with other CBM UK teams to maximise cross fertilisation opportunities and integrated working.
- Help develop a culture of enthusiasm and success, reflecting the ambitions of CBM. Play an active role across CBM, promoting positive working and innovation. Ensure that the values of CBM UK are understood by external partners and always reflected in communications.
- Identify opportunities to initiate and contribute to new initiatives and events, both within CBM UK and externally.
- Provide briefings and analysis for the CEO and other Leadership Team members where appropriate.
- Carry out any other duties as required by the Evidence & Advocacy Manager, Director of Advocacy, and CEO.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Could you lead a multi-disciplinary team to deliver excellent casework and oversee the production of high-quality evidence to drive lasting systemic change for those impacted by harmful health practices in immigration detention?
About Medical Justice
Medical Justice works to uphold the health and associated legal rights of people in immigration detention and provides medical evidence, so the devastating health harms of detention are understood and acted on.
About the role
Casework and clinical evidence are at the heart of everything Medical Justice does. We assist vulnerable people mistreated in immigration detention and the evidence we produce forms the basis of our advocacy work to secure lasting change.
As Head of Clinical Evidence & Casework, you will play a key role in strengthening and developing our ability to reach more people in detention. Leading a team of Caseworkers, employed and volunteer Clinicians and Interpreters, you will oversee the development of high-quality medical evidence, facilitate access to healthcare for people in detention, and collaborate closely with our Advocacy team and external organisations to challenge and end medical mistreatment in immigration detention.
For full role information and the person specification please see the candidate pack.
Recruitment at Medical Justice
Medical Justice has an organisational commitment to improving the representation of people with lived experience. We recognise that some potential candidates who bring lived experience that we need may have had less opportunity to develop a track record in these roles. We are keen to look beyond the traditional review of your qualifications and work experience. Whilst the fact that your lived experience will be of relevance, there will be no expectation that you talk about your personal experiences.
We are part of the Experts by Experience Employment Initiative. The network supports inclusive recruitment of people with lived experience of the UK asylum or immigration system. If this is your experience, you can find useful resources on the Experts by Experience Employment Initiative website.
How to apply
Please read the Candidate Pack and when you are ready to apply, click the CharityJob Apply button below. You’ll be asked to submit a CV and answer a few application questions about your relevant skills and motivation.
Closing date Tuesday 20 January 2026, 23:30 GMT.
First round interviews will take place w/c 9 February, second round interviews w/c 23 February.
We look forward to receiving your application.
The decision to short-list you will be based on the information you provide in the application form. You need to show how you meet the requirements of the job description and person specification. You may find it helpful to draft of your answers to the application first.
The person specification in the candidate pack describes the skills and experience needed for the role. You should address as many of the criteria as possible. We suggest give specific examples which show that you have them.
If you have gaps in paid employment, your job history may be less important than some other responsibilities or experience which you have had recently. Make sure to include experience gained outside full time employment.
We uphold health rights of people in immigration detention and provide medical evidence, so the devasting health harms are understood and acted on.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Summary:
This involves assessing, allocating and supporting our tenants on their journey with Stay and assisting successful move on. Teamwork is also a key part of this role to work alongside the wider housing team towards team and organisational objectives.
Role Specific Responsibilities:
· Deliver pro-active engagement with tenants to increase the potential for income collection by education, support and other interventions with customers as appropriate and in line with Stay’s policies.
· Provide advice to tenants on tenant and landlord roles and responsibilities in accordance with tenancy/licence conditions in face-to-face sessions or via the telephone/email/letter/text.
· Advice and guidance on issues such as tenancies at risk, whether through rent arrears, anti-social behaviour, property maintenance, unemployment, mental health issues and finance.
· Identify any/all factors that may be contributing to rent arrears: money mismanagement, budgeting issues etc.
· Give advice and assistance with housing problems including information on housing options.
· Take responsibility for a designated caseload of tenants requiring housing support including the identification of prospective tenants. Assist new tenants, particularly vulnerable and young tenants to set up and maintain a tenancy and be able to access support needed. Together with the customer draw up a personal housing plan.
· Assist tenants with security and safety matters within their home including door/window security, advice regarding household appliances and controls for heating, providing details of the repairs service and how to report and arrange repairs.
· Actively work with the tenants and colleagues around issues placing the tenancy at risk including breaches of the tenancy agreement: arrears, harassment, nuisance and other disputes when required.
· Build effective relationships with external agencies (both statutory and voluntary) and maintain a knowledge base of these to signpost customers as required. Share information, where appropriate and in line with data protection and confidentiality, to meet the needs of the tenants.
· Ensure the maximisation of rent collection in line with targets and reduce rent arrears on a continuing basis through the effective enforcement of the rent arrears policy, procedure and systems working alongside the rents officer.
· Work in a performance target-led environment and have a commitment to attaining those targets.
· Prepare timely and accurate reports.
· Identify and implement good administrative practices and procedures.
· Maximise income collection by providing advice on welfare benefits and make referrals to specialist services and agencies where appropriate.
· Maintain up to date knowledge of best practice in respect of all relevant administrative, legal and financial procedures.
· Respond promptly and effectively to enquiries or complaints with regards to rent or associated housing matters in accordance with Stay’s policies.
· Maintain appropriate and accurate records to comply with statutory and service-wide reporting requirements. Proactively monitor and report to the Housing Team Leader in respect of service delivery, performance indicators and targets.
· Maintain up to date knowledge of housing management practice and all relevant Stay and Housing Team procedures in to ensure the processes, systems, policies and procedures are adhered to and to contribute to the development of any reviews.
· Integrate tenant care into working practices through a ‘Tenant First’ approach, ensuring tenants are treated with respect and courtesy and experience a ‘seamless’ service. Adhere to Stay’s standards of tenant care in respect of answering correspondence, telephones and complaints.
· Maximise the use of information and communications technology to support the service and deliver efficiency improvements. Maintain up to date knowledge of systems and applications.
· Work collaboratively with the referral and assessments officer to evaluate applicants, conduct thorough needs and risk assessments, and perform reference checks before extending accommodation offers.
· Carry out an appropriate induction to the allocated Stay property once an offer has been made to an applicant.
· Liaise with The Rent Officer and Housing Benefit to ensure the customer’s account is active and the customer is aware of their responsibility of providing any information to ensure the housing benefit is paid and reduce all arrears.
· Liaise with Housing Benefit, Employment Services, Social Services, Probation Services and other authorities as necessary in relation to housing management.
· Ensure that tenants are compliant with and kept fully informed and consulted on matters affecting their Licence or Tenancy Agreements and they understand their rights and responsibilities: respecting other tenants, non-use of drugs etc.
· Ensure incidents/Safeguarding are fully reported and investigated and act to resolve the problem or take holding action until a permanent solution is found.
· Work with the Voids and Maintenance Team to undertake regular visits to the housing properties to inspect the accommodation and get customer feedback to ensure that repairs and cleaning of the buildings are carried out promptly to a high standard and that safety and security is maintained.
· Adhere to Stay’s Safeguarding Policies and take responsibility for making Safeguarding referrals to the relevant services and report any concerns to Stay’s Designated Safeguarding Officers.
· To address issues of social isolation and exclusion, facilitating client’s involvement in the community.
· To deliver person centred support through one-to-one sessions, group work and ad-hoc support.
· To record all contacts with tenants appropriately and in line with Stay’s policies and procedures and maintaining all relevant files and recording systems, ensuring information is updated.
· To produce appropriate written reports in a variety of formats to meet the requirements of managers, service providers and board of trustees.
· To assist tenants in acquiring the budgeting and social skills necessary to sustain accommodation effectively.
· To, where customers are at risk of eviction, provide advice and support and where necessary help them to seek legal advice.
· To actively promote tenants knowledge of and participation in Stay’s Client Involvement activity by promoting available opportunities such as membership of working groups, service evaluation, service changes and Stay’s Complaint’s, Comments and Suggestion policy.
· To ensure that clients understand their rights and responsibilities of the licence/tenancy to enable informed choices.
· To input and extract information from Stay’s IT systems, including client information.
· To undertake, as required, any other duties compatible with the level and nature of the post and/or reasonably required by the Team Leader, Service Manager and Operations Manager.
· Provide advice and guidance on issues such as tenancies at risk, whether through rent arrears, anti-social behaviour, property maintenance, unemployment, mental health issues and finance.
· Assist tenants with security and safety matters within their home including door/window security, advice regarding household appliances and controls for heating, providing details of the repairs service and how to report and arrange repairs.
· Ensure incidents/Safeguarding are fully reported and investigated and act to resolve the problem or take holding action until a permanent solution is found.
· Engaging with clients and the local community to co-produce a programme of activities and sessions.
· Encourage and motivate clients to engage and participate in activities and sessions.
· Other duties commensurate with the post as may be determined from time to time.
Staff Expectations – how we do things
Administration Duties
· Maintain accurate records, both paper and electronic.
· Assist in the production of management information related to key performance indicators.
Financial Management
· Work within departmental budgets and aim to achieve value for money in all areas.
· Ensure compliance with all financial policies and procedures.
Relationships and Partnerships
· Maintain and enhance working relationships internally with support colleagues and central services, externally with referral agencies, landlords, the Local Authority etc.
· Assure compliance with Management Agreements and Leases and report as required to partner landlords on housing management performance.
Client Involvement
· Encourage and support meaningful client involvement in all aspects of the service delivery and embed Involvement at the core of the service provision.
· To make a difference to clients through support which everyday impacts on their lives for the better.
Quality Assurance
· Report on performance monthly to line manager within deadline.
· Assist in addressing any improvements required from internal or external audits.
· Ensure that Equality & Diversity is actively promoted in all areas of work and that the services are relevant and accessible to all.
· To undertake development and training opportunities and have responsibility for obtaining maximum benefit through review, reflection and practice.
· To continuously review own working practices in line with client feedback and current best practice.
· To review and evaluate own performance to identify strengths and areas for development. Identify own learning/development needs and opportunities by attending and contributing to regular support, supervision and appraisal sessions.
Culture, Values and Behaviour
· To articulate and personally demonstrate Stay’s values both internally and externally.
· Where possible work to alleviate feelings of prejudice and stigma experienced by homeless or marginalised groups.
· To contribute to the building of a staff culture where every person feels empowered and valued.
· To always be professional and demonstrate a great positive attitude, be empathetic and adopt a person-centred way of working.
· To commit to learning and being the best through continual learning and development.
· To show consistent integrity, trust and fairness that embraces equality, diversity and inclusion.
· To deliver time after time to a consistent standard of service in line with Stay’s policies and procedures.
· To use good judgment and initiative to find solutions.
Health and Safety
· To be aware of Stay’s policies and procedures, ensure they are carried out and that good practice is maintained.
· You have a duty to take care of your own health and safety and that of others who may be affected by your actions at work. You must co-operate with Stay and co-workers to help everyone meet their legal requirements.
The responsibilities of this post may vary from time to time without changing the general character of the post or level of responsibility entailed.
The client requests no contact from agencies or media sales.