Retail Jobs in Greater Manchester
The Head of Omnichannel and Customer Experience is accountable for leading Scope's ecommerce business into our next stage of growth and turning this into a future significant income stream for the charity.
The role
Develop and drive the implementation of an eCommerce strategy.
Commission and drive a programme to garner customer insights across all channels.
Collaborate with the Head of Retail Shops to connect Scope’s online and brick and mortar propositions.
Use customer insights to inform the buying and merchandising of new goods. To return significant profit margins for the charity.
Use customer insights to inform future brick and mortar propositions. Including brand and format and the instore experience.
Lead on plans to strengthen our partnerships with retail corporate donors. To diversify and grow quality stock donations to drive income and deliver profit.
About you
You will be an experienced eCommerce leader. And already at a head of level in your current role.
You will have extensive experience of leading large, diverse teams, through a period of growth or change. Strong communication and collaboration skills are critical in this role.
You will also have a commercial and entrepreneurial mindset and understanding of the customer journey. And finally have your finger on the pulse of trends in the digital commerce world.
We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people.
Please go to the Scope website for further information and the skills and responsibilities required for this role.
Our values are being pioneering, courageous, connected, open and fair
By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.
Disabled candidates
Equality and inclusion are at the heart of our mission. We are committed to creating a diverse and inclusive workplace.
We particularly welcome applications from disabled people. We guarantee interviews to disabled applicants who meet the essential job criteria.
Please let us know if you are applying under the Guaranteed Interview Scheme.
We encourage applications from underrepresented groups including people in BAME and LGBTQ+ communities.
If you prefer information in a different format, such as large print or Braille, please go to our website for further information.
Find out more about asking for adjustments at interview.
How to apply
If you want to become a Disability Gamechanger, we'd love to hear from you.
Click the apply button to create an account and complete your application form.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
- 35 days annual leave in Retail
- 27 days plus Bank Holidays in other roles
- Flexible working (where we can)
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, race and LGBTQ+
- Discounted gym membership, cycle to work scheme and much more.
Who are we at Scope?
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for everyday equality for disabled people.
The Online Product Lister (Known internally as eCommerce Online Sales Executive) plays a vital role in generating income for Scope to support disabled people and their families. A key part of this role is listing a variety of donated items for sale via Scope’s online selling channels.
Location: Scope’s Ecommerce Hub - Westlink Business Park, Salford, M50 1BX.
Fixed term for 6 months, 16 hours per week.
The hub operates from 8am - 8pm, Monday to Sunday.
Some evening, weekend and Bank Holiday working will be required in line with Ecommerce Hub operating hours.
Interviews may take place prior to the closing date so early applications are encouraged.
The role
The Online Product Lister is responsible for completing high quality listings through accurate photography and detailed descriptions. The role will involve listing a variety of different products including home and garden, clothing and seasonal cards and items. Product market research and price checking are also key responsibilities of this role.
About you
You will have:
- Good communication skills, including the ability to write copy and create high quality listings.
- The ability to research products online and work to daily targets.
- The role requires continuous manual handling of stock in volume, daily. It will require a reasonable level of fitness and exertion, including carrying stock on a regular basis.
- We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people.
Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. You can find out more about interview adjustments on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
- 35 days holiday plus Bank Holidays
- Flexible working (where we can)
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, race and LGBTQ+
- Discounted gym membership, cycle to work scheme and much more.
Who are we at Scope?
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.
How to apply
If you want to become a Disability Gamechanger, we'd love to hear from you.
Click the apply button to create an account and complete your application form.