IT/AV Technician

We are looking to recruit an IT/AV Technician to join our team based in London. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of £25,500 per annum.

The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF
story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.

The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.

Purpose of the IT/AV Technician role is to:

The RAF Museum is looking for a dynamic and proactive IT/AV Technician to join a busy and wellestablished IT department. You must be able to work independently but also be a team player. You will work alongside other members of the team, acting as a first point of contact for our users. You will be working on anything from Cyber Security and Networking to Gallery interactive repairs and meeting room Audio Visual, as well as traditional desktop support. The role can be very hands-on at times, but with elements of remote support, troubleshooting and investigation.

Key responsibilities of our IT/AV Technician include:

• Providing first- and second-line support the Museum’s Information Technology and AudioVisual systems through performance of the job functions detailed below
• Supporting all IT hardware, software & telephony, including looking after the incoming support tickets, especially in London but also covering Midlands and Stafford sites as needed
• Being responsible for setting up new starters IT profiles, deleting leavers IT profiles and making any changes to staff profiles, in a timely manner
• Liaising with contractors especially in relation to the managed printers contract, specifically for maintaining consumables on site 3
• Managing the IT Department’s supply of IT equipment, especially laptops and desktops to new users, replacements, and repair in accordance with the supplied documentation. Also managing the storage areas and ensuring that recycling including Waste Electrical recycling is routinely performed
• Providing training as requested and in some semi-formal sessions on the use of IT equipment
• Looking after the status and configuration of shared computers in the meeting rooms
• Supporting the IT Team’s Cyber-Security policy by working with the vulnerability scanner and resolving issues where possible, with the support of the team

What we are looking for in our IT/AV Technician:

• Level 3 - IT qualification or relevant work experience
• Good level of general education, including GCSE English and maths, or equivalent
• Experience working in IT providing support of Microsoft Windows Desktop and Server OS, Active Directory, LAN / WAN, Microsoft Office 365 and Mobile Devices from Samsung and Apple
• Displays enthusiasm around activities, adopting a positive approach when interacting with others, and motivating team member
• Uses experience and knowledge of standard practices, procedures or customs to evaluate problems and make appropriate decisions/provide appropriate advice
• Can be self-motivated in terms of proactively solving problems independently if possible
• Experience of working within the heritage industry
• Experience of Microsoft Technologies including Hyper-V, Azure

Closing date for applications: 6th June 2024 

Interviews will take place on: 21st June 2024

If you think you have what it takes and want to be part of this exciting journey, please click apply now to be re-directed to our jobs page where you can access the application method and details for the IT/AV Technician role. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force’s story continues to enrich and inspire current and future generations. We would love to hear from you.