Volunteer Partner (Systems and Insight)

Royal Voluntary Service has an opportunity available for a Volunteer Partner (Systems and Insight) to join our team, working remotely from within the UK. You will join us on a Full-time, Permanent basis, and in return, you will receive a salary starting from £31,897 per annum.
 
Royal Voluntary Service mobilises volunteers to build a stronger, more connected Britain. We believe in volunteering for all and work to grow participation across all backgrounds, ages and abilities.

This is what we're looking for:

Knowledge

• Specific knowledge and understanding of the external volunteering environment across England, Scotland and Wales
• A good understanding of safeguarding and governance requirements in volunteering, such as DBS, PVG etc.
• Robust understanding of volunteering frameworks and development.
• Detailed knowledge of VMS functionality and development techniques

Skills

• Experience of investigating and handling volunteer issues and concerns as well as safeguarding cases.
• Proven ability to work successfully in partnership with internal and external partners.
• Excellent communication skills at all levels and stakeholder influencing skills.
• Ability to deliver volunteer engagement and development enhancement plans.
• Ability to utilise, develop and/or manage change across a range of IT platforms.

Experience

• Experience of confidently and professionally conveying information both written and oral in a clear, concise and persuasive style.
• Experience of volunteer management and engagement on a regional and/or national scale
• Demonstrable experience of enhancing volunteer management systems and associated marketing modules such as Dynamics.
• Successful background in developing surveys and/or consultations processes to inform volunteer engagement, support and communication.

This is what you'll be doing:

• Programme Lead on the development of existing or new processes to enhance insight and understanding of the Volunteer Experience at RVS.
• Utilise automated and manual processes to obtain volunteer feedback, learning and insight to champion the volunteer point of view in decision making of teams and action plans
• Work closely with ESG colleagues, and wider as needed, to implement a new ‘Value of Volunteering’ Impact Framework
• Act as a point of escalation for volunteer issues, concerns or risks that require additional support for resolution.
• Undertake regular service and engagement visits to ensure the Volunteer Team is visible and accessible to stakeholders
• To advise on, monitor and maintain volunteer documentation and process resources.
• To work closely with the Safeguarding Team on all safeguarding matters around volunteering to ensure the correct resolution has been reached.

This is all the other great stuff you'll be getting:

• 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
• Up to 2 days paid volunteer leave a year, through our employer supported volunteer scheme
• Ten weeks’ company sick pay following successful completion of probation
• A great pension scheme
• 2 x Salary Death in Service Benefit, subject to qualification
• Enhanced Family Leave schemes
• An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
• A 24-hour doctor line, financial support with dental/optical and other therapies
• A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
• Extensive online and on the job training to ensure you will succeed in your role
• Opportunities to discuss flexible working
• Opportunities to develop new skills and progress your career
• The chance to make a positive, lasting impact that changes lives, communities and society

If you feel have the skills and experience to become our Volunteer Partner (Systems and Insight) please click ‘apply’ today, we’d love to hear from you!
 
The closing date for this role is 30 October 2026. However, we reserve the right to close this vacancy early should sufficient applications be received. 
 
At Royal Voluntary Service, we are committed to embedding sustainability, diversity, equity, and inclusion in everything we do. This means reducing our environmental impact, creating equitable opportunities, and fostering a culture where everyone feels valued, respected, represented, and able to thrive.