Fellowship Services Coordinator

Do you want to work for an exciting social change organisation with the mission of enabling people, places and the planet to flourish?​

​​With our new Design for Life strategy, we are embarking on the next chapter in our 270 years’ strong history of social impact, with a range of interventions to unite people and ideas to turn world changing ideas into world changing actions.​

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​The Opportunity ​

​We’re looking for a Fellowship Services Coordinator to help us achieve real impact by being the first point of contact for both Fellows and non-Fellows. The postholder will deliver exceptional customer service with a focus on proactively engaging with Fellows, via telephone and email to gather insights, address issues, identify opportunities for enhancing their experience and if necessary, champion the benefits of Fellowship . ​

​This role is based at RSA House in London for at least three days per week, with hybrid flexibility for the remaining days. We are open to job shares for this position.​

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​About You​

​What we look for in a successful Fellowship Services Coordinator candidate: ​

• ​Excellent written and verbal communication skills; an ability to talk about the RSA confidently with Fellows and members of the public face-to-face, over the telephone, and by email.
• ​Knowledge of good customer service processes.
• ​Has a passion for engaging with people and the ability & confidence to convince Fellows of the benefits of staying a Fellow.
• ​Accurate data inputting skills with excellent attention to detail, and a commitment to preserving the confidentiality of Fellowship data.​

​To find out more about this role, please download the job description on our website.​

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​Apply

In order to apply, please click ‘apply for this job’ on our recruitment page and submit your CV. You will also be required to answer a series of questions. You do not need to submit a cover letter. 

Please submit your application through the RSA website. We cannot accept applications via email. All applications will receive an automated response. 

The closing date for receipt of applications is 9am 10 April 2024. However, screening and interviews will be ongoing, so we may close the vacancy early if sufficient exceptional candidates apply.  Please get your application in as soon as possible.

Please note that we cannot accept late, incomplete applications, and we can only consider candidates who apply through the online application process.​

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​Inclusion Statement

As a social change organisation, we believe everyone, regardless of visible or invisible difference, should be welcomed to participate in creating a better future.   

We aspire to maximum inclusion in our work and endeavour to challenge systemic inequity and all forms of discrimination.  We therefore welcome applications from everybody who is committed to our vision and values and can demonstrate the skills, competencies and experience required for the role applied for. 

Read full our commitment to Diversity, Equity and Inclusion on our website. ​

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​About Us​

​We are the RSA. The royal society for arts, manufactures and commerce. Where world-leading ideas are turned into world-changing actions. We’re committed to a world that is resilient, rebalanced and regenerative, where everyone can fulfil their potential. ​

​The RSA has been at the forefront of significant social impact for over 270 years. Our proven change process, rigorous research, innovative ideas platforms and unique global network of changemakers, work collectively to enable people, places and the planet to flourish. ​

​We invite you to be part of this change. Join our community. Together, we’ll unite people and ideas in collective action to create opportunities to regenerate our world.​​

We offer great benefits, including 29 days holiday (plus bank holidays), additional wellbeing allowance, free fellowship throughout employment and lots more! Read our full list of benefits on our website.