Services Delivery and Data Officer

SANE is a UK-wide mental health charity working to improve the quality of life of anyone affected by mental illness. It aims to raise awareness and understanding of all mental health conditions; fight to improve frontline mental health services for individuals and carers; provide support, information and guidance through SANEline, our Call Back service, email and text support; and promote and host research into causes, treatments and therapies through its Prince of Wales International Centre for SANE research.
 

About the role:

SANE would love to hear from anyone with experience and enthusiasm for administration and working with data. The Services Delivery and Data Officer is key to all of the services that we deliver to people affected by mental illness, including daily planning of calls to people facing crisis and distress, and working with data to produce research, reports and case studies.

Please note: This role may close early if a suitable candidate is found, please do not delay in submitting your application as interviews are taking place on an ongoing basis
 

Closing date: Midday Wednesday 24th September 2025
 

To apply: Please complete your application before the closing date, addressing all areas on the person specification and tell us why you want to work for SANE. Applications without a supporting statement will not be considered.

Job Description

1.    Working with SANEline Managers to triage contact requests to the wider Services Team and liaising with colleagues to ensure workflow.

2.    Regularly updating the call back spreadsheet and creating daily reports.

3.    Maintaining accurate and confidential information on all databases used within the Services Team.

4.    Reading and hearing messages from people asking for support from SANE on all call back platforms.

5.    Responding appropriately to disclosures and escalating safeguarding to relevant staff.

6.    Extracting performance data and assisting with the preparation and production of information and reports for the Services Operation Manager and Director of Services, including the preparation of case studies.

7.    Identifying trends and patterns to inform the needs of the Services Team.

8.    Supporting with analysis of quantitative and qualitative data for the annual feedback survey.

9.    Keeping abreast of all relevant legislation and regulatory standards, working within the requirements of GDPR.

10.  Ensuring all work is done in accordance with our confidentiality and privacy policies and procedures.

11.  Supporting the wider needs of the organisation and working closely with fundraising and media team.

12.  Attending one to ones and team meetings, including minute taking and dissemination of notes.

13.  Undertaking any other duties commensurate with this role.

Person Specification:
 

Experience

 1.    At least 2 years’ experience of being an administrator, data officer or in an associated role, in an office environment or similar. Essential

2.    Experience of extracting, collating and presenting performance or feedback data. Essential

3.    Experience of working and developing databases and Excel spreadsheets at a skilled level. Essential

4.    Experience of working in a diverse, changing environment. Desirable

5.    Experience within a mental health related working environment, relevant volunteering, or strong interest in mental health. Desirable
 

Skills, Knowledge & Attitude

 6.    A self-starter with excellent organisational and planning abilities, able to prioritise in order to meet goals and deadlines. Essential

7.    Meticulous attention to detail. Essential

8.    High quality administration skills which support a large programme of work. Essential

9.    Knowledge or active interest in mental health and supporting people affected by mental health conditions. Desirable

10.  Ability to deal with reading and listening to sometimes potentially distressing content. Essential

11.  Strong interpersonal and communication skills both verbal and in writing, and numerical ability. Essential

12.  Ability to work effectively as part of a team and independently. Essential

13.  Skilled in Word, Excel, Outlook, Microsoft Teams.  Essential

14.  Ability to collate and provide statistical information and short reports. Essential

15.  Experience in running surveys or impact reports. Desirable

16.  Committed to SANE values. Essential

17.  Committed to our safeguarding and confidentiality policies and procedures and able to work within them. Essential

18.  Able to work within all organisational procedures. Essential

19.  Ability to work flexibly – each day may be different. Essential

20.  A work ethos underpinned by a commitment to equality and diversity. Essential