Save The Children Jobs

We're looking for an Application Support Analyst to join our Application Support team in a new role to support a growing team.  If you're looking for your next challenge, and enjoy working in a consultative way with in-house teams and users, taking account of their priorities and helping others to achieve their goals, we'd love to hear from you! 

About Us 

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.  When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave.  We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. 

About the role 

As Application Support Analyst, you'll play a key role in supporting and maintaining the application and desktop infrastructure at Save the Children UK. Using excellent communication skills and a structured approach to troubleshooting, you'll work within a culture of internal customer focus together with taking a pro-active role in projecting a positive attitude to users and managers throughout SCUK. 

Reporting to the Lead Application Support Analyst, you'll be responsible for delivering 3rd line support for the end user, managing incidents, problems and change, and working on projects. You'll also work closely with other Technology teams, including supporting the Service Desk and 2nd Line teams. 

You will: 

• Provide 3rd Line application support to Save the Children UK users within defined SLA's. 
• Author new documentation and maintain existing documentation, both written and on-line for applications in the live environment to enable existing and new staff to support SCUK applications. 
• Work alongside the project team to ensure that new or changed applications are managed through the project lifecycle effectively and that requirements for operational support are met. 
• Maintain and support the application infrastructure, including standard Microsoft desktop applications alongside the in-house applications. 
• Work with other members of the team to specify, build and rollout the latest versions of the SCUK Desktop. This will include prototyping, documenting, user acceptance and system testing. 
• Investigate and provide recommendations to improve Save the Children's application environment. 
• Provide a high level of customer service and excellence together with a pro-active role in projecting a positive and can-do attitude to users throughout the organisation combined with excellent communication skills. 

 About you 

You'll bring Application Support experience along with excellent technical knowledge of current Applications Support methodologies, desktop applications, operating systems, internet / intranet and standards. 

 You'll be a team player with excellent customer service skills, able to communicate technical issues to a diverse, multi-functional audience. 

 To be successful, you'll demonstrate: 

• Excellent knowledge of Microsoft Office applications to macro/scripting level
• Experience of supporting 3rd party and in house developed client/server applications
• Experience of Powershell
• Exposure to Microsoft SQL Server and client server applications
• Desktop deployment knowledge to include Microsoft Windows 10/MDT
• Exposure to packaging and deploying applications
• SCCM experience
• Experience of Sharepoint Online site creation and management
• Knowledge of Microsoft Endpoint (Intune), MDM and MAM
• Exposure to Citrix
• Experience of Azure and Office365 technologies
• Knowledge of patch OS patch management
• Proven ability to support Business Applications both in-house written and/or off the shelf 
• Ability to evaluate, recommend and implement timely, essential improvements to existing Application Support structures
• Commitment to Save the Children's vision, mission and values. 

 What we offer you: 

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance. 

• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work. 
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits here. 

 To learn more about the position, please review the Job Description in the attached Documents on our website. 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working: The nature of this role requires you to work from our office in Farringdon, London on average 2-4 times per month. The rest of the time can be remote-first, spent working from home or the office, but we may at times require you to come to your contracted office on other occasions.  Note: This will be agreed with your Line Manager and team.

Flexible Working - We are happy to discuss flexible working options at interview

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

Closing Date: 5 January 2024

Ref 6562

We're looking for a Shop Manager with a passion for sustainable fashion to join our team in Sherborne, Dorset, as it reopens in 2024!

We want to bring the wonders of charity shops back to our high-street and we need driven and passionate people to get us there!

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the Role

Located in Sherborne, Dorset, our shop is the town's oldest charity shop. Sherborne is a vibrant and busy town with a strong sense of community, and with our shop due to have an exciting refit and relaunch, we're looking for a new Shop Manager to help deliver the shop's potential!

As the shop reopens in early 2024, you'll be focusing on recruitment to grow our volunteer team and building strong connections within the local community to ensure the shop's continued success.

As Shop Manager, you'll bring experience and new ideas when it comes to how to grow a team, local knowledge of the community and a passion for raising funds!

Note: The shop is currently undergoing some building work, with plans to reopen in early 2024. Interviews for the role will take place in January with a view for a start date as soon as the shop reopens. We will be happy to discuss this further at interview stage.

About You

You will be someone with exceptional people skills, a leader who understands the importance of community and enjoys supporting people to exercise similar passions through volunteering. You'll be excited by the prospect of growing a team of volunteers and leading our Sherborne shop as it relaunches in 2024!

You'll bring:

• Proven experience leading and motivating teams, ideally having managed volunteers, or a retail team previously 
• A strong understanding of what good looks like in a busy and successful community-led shop, ideally with experience within Retail / Charity Retail
• A clear passion for sustainable fashion and knowledge of products and trends
• A can-do attitude and ability to approach challenges in a positive way, knowing when to reach out for support and guidance where you need it.

Previous charity retail experience is ideal, but not essential. If you have transferable leadership skills or experience managing volunteers in other settings and are looking for a new challenge, we'd love to hear from you!

To learn more about the position, please review the Job Description in the attached Documents on our website.

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working: On-site – this role will be based in the Sherborne shop in Dorset. Once reopened, we're looking for someone able to work 5 days (35 hours) per week to include some weekend working.

Flexible Working - We are happy to discuss flexible working options at interview.

What we offer you:

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.

• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits here.

To learn more about the position, please review the Job Description on our website 

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

Full time (flexible working options available)

Farringdon, London/Home-based

Closing Date: 11 December 2023

Ref 6538

Save the Children UK has an exciting opportunity for a dynamic and motivated individual to join our team as a Prospect Development Executive. This role is pivotal in contributing to our high-performing, agile, and proactive prospect development function, maximizing the impact of our relationship fundraising income streams.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.  When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave.  We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About you

As our Prospect Development Executive, you will play a crucial role in identifying and researching prospects and donors for the Philanthropy and Partnerships and Regional Engagement Departments. Your primary focus will be on enabling these teams to approach and develop new business opportunities, ultimately increasing both income and impact for Save the Children.

You'll thrive in our environment of agile, multi-disciplinary teams, working collaboratively and building strong relationships.

An average week will involve:

Prioritising and responding to research requests, producing concise and detailed profiles on current and prospective donors. You'll develop and maintain relationships with our fundraising teams, manage research needs, and actively seek new opportunities to increase income. Your responsibilities will include utilising and promoting the relationship management database, supporting the development of a sophisticated prospect management system, and staying at the forefront of current trends and best practices in prospect development.

To be successful, it is important that you have:

• A self-starter with flexibility and initiative
• Excellent relationship management skills at all organizational levels
• Strong organizational and time management skills with the ability to work under pressure.

• Experience with relationship management databases (e.g., CARE or Salesforce)
• Previous Prospect Development experience in a charity, university, or consultancy environment
• Some experience UK philanthropic sector and Prospect Development in major gift fundraising
• An understanding of Data Protection legislation and its impact on Prospect Development

What we offer you:

• Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
• To have the best (and happiest) employees we focus on flexibility, inclusion, collaboration, and health and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.

Closing Date: 11th December 2023

Please note:

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working:

Remote First – The majority of our roles can be performed remotely, however you may work from the office as often as you wish. Whilst you will be predominantly  working from home,  we may at times require you to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter).  Note: This will be agreed with your Line Manager and team. This is intended to be time spent on collaborating with colleagues and relationship building. 

On-site – There are certain roles that cannot be performed remotely and so your role will be based in an office location and you may occasionally be able to work from home.

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

Closing Date: 10 December 2023

Ref 6554

We're looking for a Shop Manager to join our Mary's Living & Giving store in Ealing!

This is a 6-month fixed term contract to start asap / in January 2024, covering whilst our current Shop Manager is on an extended period of leave. 

About Us 

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. 

The legendary Mary Portas and Save the Children joined forces in 2009 to take the lead on a charity retail revolution, resulting in a blaze of publicity and a new style of charity retailing we call Mary's Living & Giving.

About the Role 

Located in Ealing, West London, our recently refurbished shop is at the heart of the local community.  Our large shop is fast paced and friendly, with a dedicated volunteer team that continues to grow.

About You 

We're looking for a passionate people leader, excited to work with our brilliant volunteer shop team!

You will be someone with exceptional people skills, a leader who understands the importance of community and enjoys supporting people to exercise similar passions through volunteering.

You'll be passionate about bringing the Mary's Living & Giving philosophy to life and will bring:

• Proven experience leading and motivating teams, ideally having managed volunteers, or a retail team previously 
• A strong understanding of what good looks like in a busy and successful community-led shop, ideally with Retail experience 
• A clear passion for sustainable fashion and knowledge of products and trends
• A can-do attitude and ability to approach challenges in a positive way, knowing when to reach out for support and guidance where you need it.

Previous charity retail experience is ideal, but not essential. If you have transferable leadership skills or experience managing volunteers in other settings and are looking for a new challenge in a charity shop with a difference, we'd love to hear from you!

Location – This role will be based on site at our Ealing shop in West London.

Flexible Working - We are happy to discuss flexible working options at interview.

Please note: We will consider applications on a rolling basis, so to avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

Homebased - UK

Closing Date: 8 December 2023

Ref 6541

Are you an experienced Retail Manager looking for a new challenge?  Join Save the Children UK as our Retail Area Manager in the Northeast, Yorks and Cumbria! 

 About Us 

As a Retail team, we provide a retail offer and channel to our supporters and mass audiences to raise income, provide a local brand experience and engage supporters in specific products/campaigns, through our retail chain and online.  

 Save the Children shops are vibrant community hubs with children at their heart. Providing welcoming spaces where communities come together to create a home for loved products and a place to share ideas. Where we tell children's stories and listen to their voices and we act in their spirit - with generosity, creativity and kindness.  

Where every decision you make helps unlock a child's potential.   Together, shoppers, donors and volunteers help build a brighter future.  

 About the role 

Leading our shops across the Northeast, Cumbria and Yorks (currently 10 shops), as Retail Area Manager, you will be responsible for managing shops to deliver incremental year on year income uplifts, alongside embedding best practice, commercial KPIs, and the best possible supporter experiences.  

You will play a key role in holding Shop Managers and volunteer shop teams accountable for their shop's performance, inspiring them with our retail vision, using best practice, and data and evidence to influence commercial decision making.

The current shops in this region include Cockermouth, Doncaster, Hexham, Matlock, Northallerton, Penrith, Sheffield, South Shields, Ulverston and Wetherby).  

 In this role, you will: 

• Be an inspiring people leader; inspiring our teams as an ambassador for our brand and our retail strategy. Challenge mindsets and behaviours where necessary to engage and motivate teams, ensuring shop teams fully understand and engage with our aims.  
• Line manage Shop Managers including Recruitment, Retention, Development and Performance Management in line with our values and processes.  
• Work with the support of the Retail Volunteering and Communities Insights Manager to build volunteer numbers, ensuring volunteer development and training is delivered effectively.  
• Drive commerciality, maximising contribution in line with forecasted expectations, and action plan using the relevant tools and best practice to hit KPIs (Income, Expenditure, Productivity, ASP, Sell Through, Customer Service etc)  

• Make commercial decisions based on data – regularly analyse numbers against KPIs to inform and communicate actions.  
• Embrace handover of new propositions and model shops into business as usual, maintaining best practice and KPIs for the longer term.  

About you 

Bringing with you significant retail and/or charity retail management experience, you'll be entrepreneurial and driven by results, with the ability to recognise and prioritise opportunities with the greatest potential. 

 You'll have a collaborative approach and positive outlook, applying this when dealing with difficult situations, with proven experience inspiring support and action from diverse groups of people. 

 To be successful, you will:

• Be experienced in managing multiple sites and staff, having acted as a Regional / Area Manager in a retail environment. 
• Be experienced in driving and delivering change management. 
• Have exceptional people management skills, including strong leadership and motivational skills, ideally with some knowledge or experience of volunteer management. 
• Ideally demonstrate proven success in Community Marketing – Promotion / social media / Relationship Building / Networking. 
• Understanding of / ability to use Microsoft office/Sales Space Analysis/ read P&Ls and understand Gift Aid performance. 
• Be willing and able to travel to shops on a regular basis, including overnight stays where required. 

This role provides an exciting opportunity for someone with relevant experience in a similar role, looking for a fresh challenge and the chance to hone and utilise their skills to make a positive impact. Apply now to be considered! 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received and will be considered applications on a rolling basis. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working:Your role will be homebased with regular travel to shops, with some overnight stays where needed. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.