Senior direct marketing officer jobs

The Social Interest Group (SIG) is partnering exclusively with Robertson Bell in the search for a Chief Financial Officer. SIG is a dynamic charity and social impact organisation committed to delivering high-quality services and sustainable impact across the communities it serves. With a focus on long-term growth, transformation and financial sustainability, SIG operates with professionalism, integrity, and a trauma-informed approach. The organisation is committed to fostering an inclusive, collaborative, and innovative culture that empowers staff and promotes excellence.

The Role

The Chief Financial Officer is a pivotal member of the Executive Leadership Team, reporting directly to the Chief Executive Officer. You will provide strategic and operational leadership across finance and procurement, ensuring robust financial governance and delivering high-quality insight to support organisational decision-making.

Key responsibilities include:

• Lead SIG’s financial strategy, planning, and operational delivery to drive organisational growth and sustainability.
• Advise the CEO, Board, and senior leaders on strategic financial decisions, presenting complex information in an accessible way.
• Lead financial transformation and improvement initiatives, optimising systems and infrastructure.
• Provide oversight of budgeting, financial reporting, forecasting, and risk management.
• Lead the Finance team, fostering a culture of accountability, innovation and continuous learning.
• Ensure compliance with statutory, regulatory, and charity finance requirements, upholding the highest standards of governance and stewardship of public funds.
• Support income generation, strategic partnerships, and long-term financial planning.
• Maintain and review risk registers, business continuity plans, and organisational performance frameworks.

Candidate Requirements

We are seeking a highly capable, strategic, and commercially aware finance professional with:

• Professional accountancy qualification (ACA, ACCA, CIMA) with full membership of a recognised body.
• Significant senior financial leadership experience in the charity or not-for-profit sector.
• Proven experience in strategic financial planning, budgeting, forecasting, and reporting.
• Experience of leading financial transformation and change programmes.
• Experience presenting complex financial information to Boards and non-financial stakeholders.
• Strong understanding of charity finance regulations, SORP, governance, and compliance.
• Exceptional analytical, project management, and strategic planning skills.
• Ability to lead, influence, and inspire cross-functional teams and senior stakeholders.
• Commitment to SIG’s values, trauma-informed approach, and inclusive leadership.

Desirable:

• Relevant postgraduate qualification in finance, leadership, or management.

• Experience of overseeing IT.

• Experience in income generation, business development, or securing external funding.

Location

Hybrid working with twice a week in-person attendance required at SIG’s head office in London.

Please submit your CV to Robertson Bell, SIGs exclusive recruitment partner.

Director of Income Generation & Business Development
Salary - £55,000 - £60,000 dependent on experience
Location: Leeds (hybrid working)

For over 50 years, Leeds Women’s Aid has been a lifeline for women and children experiencing domestic violence and abuse. The organisation has grown significantly, from a c.£600–700k income charity 10 years ago, to one now approaching £5m annual income. With this growth comes bold, renewed ambition to diversify income, strengthen influence and ensure LWA’s voice, values and impact are communicated with clarity and confidence to reach those who need them most. 

It’s an exciting time in LWA’s development. With a growing footprint, deeper community roots, expanding services and renewed ambition to influence systemic change for women. This newly established Director of Income Generation & Business Development role is designed to bring together income generation, marketing and communications, and retail under one strategic umbrella to shape the next chapter of LWA’s development and impact. 

As Director of Income Generation & Business Development you will set the strategic direction for all income related activity across the charity, ensuring LWA develops a sustainable, diversified income portfolio that is aligned with the charity’s purpose and values. This is an opportunity to shape a sustainable future for LWA – ensuring it can continue to grow its impact and that its work remains rooted in the voices and experiences of women and children. 

You’ll play a key role in the Senior Leadership Team, contributing to collective leadership, organisational governance and the long-term resilience and strategic direction of the charity. 

As Director of Income Generation & Business Development you will:

• Strategically lead a multi-year income generation and business development strategy, setting key objectives and enabling diversification that aligns with LWA’s values and new organisational strategy. 
• Provide strategic leadership for marketing and communications, ensuring organisational-wide narrative building that reflects the values and impact of LWA, while championing the voices of women and children. 
• Ensure strategic leadership for LWA’s retail function, developing growth strategies that balance community impact alongside financial performance. 
• Develop compelling, adaptable cases for support that reflect LWA’s impact and ambitions, ethically and meaningfully embedding survivors’ voices. 
• Strengthen organisational resilience through income diversification beyond statutory funding, establishing strong communities of support and identifying opportunities for growth. 
• Work collaboratively with the Director of Services & Engagement and Director of Strategy, Partnerships & Influence to identify and develop new commissioning and business development opportunities, ensuring viability and strategic alignment. 
• Represent LWA with authenticity, integrity and sensitivity to ensure the values of the organisation are upheld and that organisational decision making reflects women-centred principles. 

The role would best suit:

• A senior income generation leader, with broad multi-stream experience and a proven track record of strategically driving growth and diversification of fundraised income. 
• A strategic leader with the ability to develop a team across income generation, marketing and communications and retail. 
• An individual with experience of developing income generation strategies that intersect with organisational strategies and ambitions. 
• Someone with the ability to balance income generation with ethical storytelling/responsibility, public accountability and regulatory considerations. 
• An individual who demonstrates commitment to LWA’s values and the Nolan Principles: selflessness, integrity, objectivity, accountability, openness, honesty and leadership. 
• Someone with demonstrated commitment to, and understanding of, women-led and women-centred support services, including the importance of trauma-informed, inclusive, and empowering practice for women and girls.

Please get in touch as soon as possible to express an initial interest, the deadline for applications (CV and Application Questions) is Tuesday 24th February with first stage interviews scheduled to take place Thursday 5th/Monday 9th of March.  

Due to the nature of the services provided and the population supported, this post is subject to an Occupational Requirement under Schedule 9 (Part 1) of the Equality Act 2010, and therefore the postholder must be female. This requirement is applied lawfully and proportionately, reflecting the organisation’s provision of specialist women-centred services and the need to maintain safety, trust, and authenticity in leadership and external representation.

Appointment to this role will be subject to safer recruitment checks, including satisfactory references, right to work verification, and a Disclosure and Barring Service (DBS) check at the appropriate level.

One third of our world has not yet heard the Good News of Jesus.

Global Disciples International is a rapidly growing mission movement that equips clusters of local churches—primarily in Africa, Asia, and Latin America—to train local believers as disciple-makers, enabling them to share the Gospel, multiply disciples, and plant sustainable churches within their cultures among least-reached people groups.

Having experienced remarkable expansion—from just a handful of programmes in 1996 to over 4,000 active programmes today, training tens of thousands of disciple-makers annually—the ministry has seen explosive multiplication in its impact and reach.
 
With bold missional ambition to significantly increase in scale, Global Disciples is intentionally transitioning from a predominantly US-headquartered model to a more decentralised, globally dispersed structure that empowers regional and national leadership, fosters local ownership, and aligns with its commitment to indigenous, culturally relevant mission. We currently have hubs in Africa, Asia and Lancaster, Pennsylvania and are looking at expanding our presence in Europe and Asia.

In this dynamic season of accelerated growth and structural evolution, the organisation is seeking a strategic CFO to serve as a key financial architect—engineering optimal financial infrastructure, systems, and processes that provide robust support, ensure efficiency and compliance across borders, and enable sustainable scaling to fulfil the ministry's God-given vision for greater global impact.

You will be someone with a proven track record in a senior financial leadership role in an international organisation, preferably within a ministry or mission context, and with experience overseeing additional areas like IT in entities of comparable complexity and scale. You will be a mission-aligned finance leader with a deep understanding of financial management and financial engineering, enabling you to strategically shape how Global Disciples maximises its global impact. You will have an open and servant-hearted leadership style with a natural ability to build and maintain strong, cross-cultural relationships. You will be passionate about our vision to train up disciple-makers to take the Gospel to the least-reached around the world.

We envisage the Chief Financial Officer being based in either one of our hubs in Europe, Africa or Asia.

The Mental Health Foundation is recruiting for a CRM Officer to support the CRM team in our London office.

Deadline: ongoing (carrying out interviews on a rolling basis)
Location: London
Salary: Starting salary £36,604 rising to £40,796, including London weighting of £4,000
Hours: Full-time (32 hours per week)
Contract type: This is a fixed term role for 6 months

This exciting CRM Officer role will support the data team with data imports, data selections and processing of income.

The Foundation has just started using a new CRM after undergoing a CRM migration from Raiser’s Edge, a very exciting time to be joining the Foundation! This role, alongside with other members of the CRM team, will liaise with the CRM Project Teams to support and ensure the successful outcome of the project and get us up to BAU.

What does the role involve?

• Manage data processes, imports and exports of all fundraising data including direct debits, new donors, email signups etc. in accordance with agreed protocols and in agreement with CRM Manager.
• Ensure that the use of the Fundraising database and the capture of all data from supporters or prospects conforms to data protection guidelines including GDPR relating to supporter preferences and consent.
• Support training for colleagues using the new CRM (Beacon) and help ensure all members are trained and kept up to date on new features and enhancements as they require to do their job effectively.
• Support the reconciliation of the bank statement with Beacon and ensure the Finance team know where to find information to enable accurate coding for management accounts.

What skills, knowledge and experience are we looking for?​

• Demonstrable relevant experience working in Fundraising, or a Charity database team role using Raiser’s Edge or any database similar, with experience of CRMs in general.
• Evidenced experience of managing high volumes of personal data using a large and complex supporter/CRM database.
• Evidenced ability to think analytically and deliver the most effective and accurate solutions for data capture, manipulation and reporting.

Safeguarding is Everyone’s business – Mental Health Foundation is committed to safeguarding and promoting the wellbeing of all its beneficiaries, those who surround them, its staff, volunteers, and anyone else who comes into contact with its services and expects all trustees, staff, and volunteers to share this commitment. The successful applicant will be subject to appropriate vetting procedures (proof of eligibility to work in the UK, proof of residency and satisfactory employment screening, including a Disclosure check and two most recent references) along with 3-year renewals of Disclosure checks. We are unable to provide sponsorship for this post, you must be able to demonstrate your eligibility to work in the UK.

How to apply

If you think your skills match and you’d like to be part of a dynamic and growing organisation, please complete and submit your application via our website. Please ensure you attach an up-to-date CV and statement of suitability answering all points of the person specification. We will be carrying out interviews on a rolling basis for suitably strong candidates, so we encourage you to submit your application as early as possible.

We believe our people should represent the communities, organisations and individuals we work with. Diversity and inclusion is a strategic priority for us as an employer and mental health charity, and we are proud to be signatories of the Business in the Community Race at Work Charter and the Disability Confident Committed Scheme. Applications from under-represented sections of the community are actively encouraged.

If you have a disability, require any additional support or have any questions regarding the role, please contact us. We make reasonable adjustments throughout the recruitment process and during employment. Disabled candidates who meet all the essential person specification criteria will be offered an interview. Therefore, please do ensure you tick the relevant box on the application form and clearly indicate in your application/covering letter if you consider yourself to meet the requirements of the Equality Act 2010 / Disability Discrimination Act 1995.

We are currently operating mostly digital recruitment (including interviews via video conferencing). We have moved to a hybrid working model of a minimum of 2 days per week in the office and the rest working from home.

We look forward to hearing from you!

This senior leadership role oversees a portfolio of 13 high-performing, award-winning retail shops generating over £3.5m in annual sales. The role is responsible for maintaining and growing this performance through strong leadership of paid staff and volunteers, working closely with the central trading team and hospice colleagues.

The post holder balances commercial focus with creativity, accountability and strong people skills, supported by a genuine passion for retail excellence. Retail is a vital part of the hospice’s long-term success and sustainability.

The Hospice of St Francis provides free care across West Hertfordshire and South Buckinghamshire. Over 80% of its income comes from trading and fundraising. Our retail operation is one of the strongest in the sector, with innovative shop formats, committed volunteers and teams delivering excellent customer service.

Experience:
Extensive senior retail management experience across multiple sites or channels, ideally within a charity or values-led organisation. Demonstrated success in increasing sales income and net profit while maintaining strong cost control.

Growth & E-commerce:
Proven experience developing and growing online or e-commerce sales, alongside identifying and delivering new business opportunities, including expansion of shop portfolios.

Leadership:
Strong, inspirational leader with a track record of developing high-performing teams of staff and volunteers. Experienced in collaborative working with marketing and wider support teams.

Skills:
Highly commercially astute with strong analytical capability and a solid understanding of profit and loss. Excellent communication, negotiation, and relationship-building skills.

Other:
Full UK driving licence and access to transport. Flexible approach to working hours, including weekends.

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Life is a national charity committed to delivering high‑quality, compassionate and person‑centred support to people facing crisis. Guided by our values of Humanity, Solidarity, Community, Charity and the Common Good, we work across multiple sites to provide safe, effective and life‑changing services.

The Role

We are seeking an exceptional Director of Quality Improvement and Compliance to join our Senior Leadership Team at an exciting time of organisational development.

Reporting directly to the CEO, this is a senior, influential role with strategic responsibility for quality, safeguarding, compliance, estates and continuous improvement across our national portfolio of services.

You will provide visible, values‑led leadership, ensuring that everything we do is safe, effective, person‑centred, financially sustainable and fully compliant with regulatory requirements. This role has a real opportunity to shape the future of Life – and to positively impact the lives of hundreds of people we support.

Key Responsibilities

• Provide strategic leadership on quality improvement, compliance and continuous improvement across supported housing, estates and services
• Hold senior accountability for safeguarding governance, complaints and assurance frameworks
• Lead audit, inspection and review activity, ensuring consistently high standards and strong regulatory outcomes
• Embed a culture of quality, learning and improvement across multi‑site services
• Oversee property compliance, health & safety and estates management, ensuring safe and welcoming environments
• Use data, insight and digital systems to drive performance, manage risk and support innovation
• Act as the organisation’s senior lead with regulators, inspectors and professional bodies
• Work collaboratively with fellow Directors to deliver a joined‑up, high‑quality client journey
• Develop, coach and inspire senior leaders, fostering a high‑performing, values‑driven culture

About You

You will be a credible, values‑led leader with a strong background in regulated services and a passion for quality and safeguarding.

Essential experience and qualifications include:

• Senior leadership experience within supported housing, homelessness or a closely related regulated sector
• Proven success leading multi‑site services and senior operational leaders
• Strong track record in quality improvement, safeguarding, compliance and inspection readiness
• Sound financial and commercial awareness, including managing significant budgets and resources
• Lean Six Sigma qualification
• Level 5 Safeguarding qualification
• Health & Safety qualification (IOSH Managing Safely or equivalent)

You will also bring:

• Strategic thinking with the ability to translate vision into practical delivery
• A collaborative, visible and approachable leadership style
• Integrity, humility and purpose in how you lead
• A commitment to co‑production, continuous learning and innovation
• Strong communication, influencing and relationship‑building skills

Information about the role: 

For further information, please see the attached job description on our website. 

Salary: £50,285 per annum

Hours: 32 hours per week

Location: Home Based with travel across sites in the UK

Benefits:  

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:  

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) 
• Birthday Leave  (applicable after 1 years service)
• Additional annual leave for long term service    
• Company Pension Scheme  
• Signed member of the Menopause Workplace Pledge 

Safeguarding and Equality:   

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.   

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.  

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.  

In-Memory & Legacy Manager

• Hours: Full-time, 37.5 hours per week (flexible working available)
• Location: Hybrid (2 days in our office in East Oxford, OX4 1RW)
• Salary: £37,001 - £43,500 per annum
• Closing date: 25th February 2026 at 12 noon
• Interview date: 4th March 2026 (in person)

Are you passionate about building meaningful relationships and creating lasting impact?

We’re looking for an In-Memory & Legacy Manager to join our Fundraising team at a pivotal time in our charity’s journey. This is a brand-new role within our Income Generation Directorate, designed to lead the delivery of our in-memory fundraising programme and support the implementation of our new legacy strategy. You’ll play a key role in shaping how we engage with supporters who give in memory of loved ones and those considering leaving a gift in their will.

What you’ll do:

• Develop and deliver our in-memory fundraising strategy, including events and campaigns.
• Champion exceptional supporter stewardship and create tailored supporter journeys.
• Support the rollout of our legacy strategy, increasing engagement and pledger numbers.
• Collaborate across teams to embed legacy messaging and in-memory opportunities throughout our fundraising activities.
• Manage relationships with key stakeholders, including funeral directors, solicitors, and financial advisors.

What we’re looking for:

• Experience in in-memory fundraising and/or legacy marketing campaigns.
• Strong project management and organisational skills.
• Excellent relationship-building and communication abilities.
• Knowledge of fundraising regulations, GDPR, and best practice.
• A creative, proactive approach and enthusiasm for working in the charity sector.

Why join us?

You’ll be part of an ambitious team with a bold five-year strategy and a commitment to putting supporters at the heart of everything we do. This is an exciting opportunity to make a real difference and help grow sustainable income for our vital work.

Ready to bring your skills to a role that matters?

Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible. 

Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.

Harris Hill are delighted to be working with Stella Maris to recruit for the Head of Individual Giving role in order to lead and grow the charity individual fundraising programme at an exciting time of organisational growth. Reporting to the Chief Executive Officer, you will play a pivotal role in recruiting, retaining and developing individual donors, ensuring Stella Maris has the sustainable income needed to deliver its mission.

You will lead our Individual Giving team and oversee national appeals, including the flagship Sea Sunday Appeal, engaging Catholic parishes across England & Wales, Scotland and Northern Ireland.

This is a senior, strategic role for a motivated fundraiser who combines leadership, creativity and strong analytical skills with a passion for making a difference.

About Stella Maris

Stella Maris is the largest ship-visiting network in the world, supporting seafarers, fishers and their families across more than 350 ports in over 50 countries. Formerly known as Apostleship of the Sea, we have been serving the People of the Sea for over 100 years, offering practical, pastoral and spiritual support regardless of creed, gender or ethnicity.

Stella Maris UK works closely with chaplains, volunteers, parishes, maritime charities and industry partners to uphold the dignity, rights and wellbeing of those who live and work at sea.

Key Responsibilities

• Develop and deliver the Individual Giving strategy in collaboration with the CEO and senior leadership team
• Lead national fundraising appeals, including Sea Sunday and seasonal campaigns
• Recruit, retain and steward individual supporters through effective donor journeys
• Grow income through regular giving, legacies, volunteering and other giving products
• Manage and develop the Individual Giving team
• Oversee Salesforce CRM usage, data quality, reporting and compliance
• Manage budgets, income forecasting and campaign analysis
• Ensure compliance with GDPR, fundraising regulations and charity best practice
• Work closely with chaplains, communications, finance and philanthropy teams

About You

You will bring:

• Significant experience in direct marketing fundraising (ideally in the charity sector)
• Proven experience of managing national fundraising campaigns
• Strong leadership and people management skills
• Experience using charity CRMs (e.g. Salesforce, Raiser’s Edge)
• Excellent communication skills and the ability to inspire support
• Confidence working with data to inform strategy and decision making
• A resilient, proactive and collaborative approach

Desirable:

• Experience fundraising in a faith based setting
• Knowledge of the Catholic Church
• Experience managing volunteers and external agencies
• Membership of the Chartered Institute of Fundraising

Salary of £54,000 per annum

Location: London, hybrid working, minimum 2 day a week in the office

Contract type: permanent, full- time, Flexible working patterns will be considered.

Closing date: Wednesday 5th March at 8am

Interview: 19th March

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

We are looking for a strategic, confident and values-driven leader with a strong track record in both fundraising and communications.

We have an exciting opportunity to join Bristol Animal Rescue Centre as Head of Fundraising and Communications (Maternity Cover).

Job title: Head of Fundraising and Communications (Maternity Cover)
Location: Bristol Animal Rescue Centre, 48-50 Albert Road, St Philips, Bristol BS2 0XA – occasional home-working may be possible subject to business requirements.
Contract: Fixed-term Contract, up to 12 months
Job type: Part-time
Hours per week: 28 hours per week (of a 35 hours pw FTE) to be worked during office hours (Monday – Friday 8am – 5pm). Occasional evening and weekend working for supporter and fundraising events and some trustee meetings for which TOIL will be agreed with the line manager. 
Salary: £46k – £50k per annum, pro rata depending on experience (£36,800 – £40,000 actual for 28 hours per week)

About Us:

Our mission is to ensure that animals in need within our community receive the compassion, care and respect they deserve. We are committed to helping, healing and homing animals for as long as they need us.

About the role:

As Head of Fundraising and Communications, you will provide strategic leadership across all fundraising and communications activity. You will lead a multi-disciplinary team, ensuring integrated, impactful and compliant activity that grows income, enhances supporter experience and strengthens our brand and reputation.

As a key member of the senior leadership team, you will work closely with the CEO and Trustees, contributing to organisational strategy, governance and long-term planning.

This is a maternity cover position, expected to commence June 2026 for a maximum period of 12 months.

As the nature of this position involves responsibility for public money as well as daily access to sensitive financial and personal information the successful candidate will be required to undertake a Basic DBS check.

About you

We are looking for a strategic, confident and values-driven leader with a strong track record in both fundraising and communications.

• You will be an experienced and confident fundraising and communications professional with a strong track record of leading successful, multi-income stream fundraising programmes and delivering impactful marketing and communications activity.
• You will have proven experience of operating at a senior management level, with the ability to think and act strategically while also ensuring high-quality delivery across day-to-day activity. You will be an inspiring and supportive leader, with experience of motivating and developing teams to achieve ambitious targets and deliver excellent supporter experiences.
• You will bring strong financial and commercial awareness, with experience of setting and managing budgets and using data and insight to inform decision-making and improve performance. You will be confident managing risk, ensuring compliance, and working within regulatory frameworks relevant to fundraising, marketing and communications.
• You will be an excellent communicator, able to build productive relationships with a wide range of stakeholders including trustees, senior colleagues, funders, corporate partners, agencies and supporters. You will be highly organised, able to manage multiple priorities, and comfortable working in a fast-paced, changing environment.
• You will be committed to the values and mission of Bristol Animal Rescue Centre and motivated by the opportunity to make a meaningful impact for animal welfare.

Application closing date: Midnight on 1 March 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Bristol Animal Rescue Centre and Bristol A.R.C. are the working names for RSPCA Bristol & District Branch (a charity registered in England & Wales 205858) and the linked charity the Bristol Dogs and Cats Home (a charity registered in England & Wales 205858-1)

As a charity we try to minimise recruitment costs; if you have not heard from us within three weeks from the closing date of applications please assume that, on this occasion, your application has not been successful.

No agencies please.

The Director of Programmes & Learning (DPL) provides strategic, technical, and operational leadership for Amna’s programmes across all geographies, partners, and ecosystem levels. The DPL champions a culture of learning, quality, and continuous improvement, ensuring that all programme strategies and initiatives are designed to advance Amna’s global mission.

Please note that compensation will be benchmarked and weighted according to the cost of living and market standards in the country where the candidate currently resides

About Metabolic Support 
Metabolic Support is the UK umbrella patient organisation for people affected by Inherited Metabolic Disorders (IMDs) – rare, lifelong genetic conditions affecting around 40,000 people in the UK and over 1.4 million worldwide. Since 1981, we have been at the forefront of rare disease advocacy, research, newborn screening and community support, empowering people with IMDs to live well. 

About the Role 
This is a senior, strategic and hands-on role leading our fundraising and communications activity. You will drive sustainable income growth, raise our profile nationally and internationally, and tell our community’s stories with clarity, compassion and impact. 

Working closely with the Chief Executive, you will shape and deliver an ambitious fundraising strategy, develop diverse income streams, and build strong relationships with trusts, foundations, corporates, major donors and supporters. You will also lead our communications and brand, ensuring consistent, high-quality messaging across all channels. 

As part of a small, agile team, this role suits a confident self-starter with emotional intelligence, strong leadership skills and a passion for making a tangible difference in rare disease. 

Key Responsibilities 

• Lead and deliver an integrated fundraising and communications strategy 

• Grow income across trusts & foundations, corporate partnerships, individual giving, major donors, community and events 

• Act as an external ambassador for Metabolic Support 

• Oversee communications, marketing, social media and brand development 

• Manage donor relationships, stewardship and CRM (Nutshell) 

• Provide fundraising forecasts, reports and budgets to the Board 

• Ensure compliance with GDPR and fundraising regulations 

About You 

• Proven experience in fundraising, communications or income generation 

• Strong track record in at least one key fundraising area (e.g. trusts, corporates, major donors) 

• Excellent written and verbal communication skills 

• Confident relationship-builder and storyteller 

• Highly organised, proactive and comfortable working autonomously 

• Strong alignment with Metabolic Support’s mission and values 

Other Information 

• UK-based with eligibility to work in the UK 

• Willingness to travel and work occasional evenings/weekends 

Job title: Membership Manager
Reports to: Senior Manager, Team and Operations
Salary: £38,000 to £42,000 dependent on experience
Hours of work: Full time
Location: This role is office based located near Russell Square and Chancery Lane, London

RSTMH is a charity and membership society for those working or interested in tropical medicine and global health, and currently have around 2,000 members and Fellows from more than 100 countries, with a network of more than 10,000 involved with our work in some way. We are looking for an experienced Membership Manager who will help us manage all aspects of our membership programme. This involves maintaining high levels of retention and developing and delivering new recruitment strategies for members across the world.

The role will also focus on developing membership journey programmes to ensure our members receive a top quality service from the Society and that all membership processes are undertaken with efficiency, energy and effectiveness.

The Membership Manager will also play a crucial role in ensuring that we are promoting RSTMH, and its membership offer, to our members and supporters. This person would be the first point of contact for our members and so must be professional, a sound communicator and efficient in their approach.

Part of this role involves creating policies and processes to ensure members feel valued at each stage of their journey with RSTMH, developing new marketing products and materials for recruiting and retaining members where necessary.

The successful applicant will have membership management experience within a relevant charity or learned society and will relish the opportunity to take on a new challenge, working on their own initiative for much of the time.

The role

• Lead on developing and implementing current strategies to increase members of RSTMH, including monitoring and evaluating performance against plans and KPIs
• Analyse, identify and develop plans to optimise member journeys
• Manage enquiries from current/prospective members in a professional, timely manner, to agreed service targets
• Cultivate strong relationships with members and understand their specific needs so that RSTMH can support them most effectively via targeted communications
• Establish and maintain systems to report and evaluate RSTMH’s membership retention and recruitment success
• Deliver reports to keep the team, CEO and Board up to date with progress on membership activities and strategy
• Support the Senior Manager with leading our CRM (CiviCRM) development work
• Work with the team to develop activities and marketing campaigns to improve membership value, recruitment and retention take-up, achieving target conversion rates from other activity areas and feeding into relevant strategies and communications
• Collaborate with department Managers to increase membership recruitment within their stakeholder groups
• Develop and oversee communication templates for members, and ensure these are kept up to date
• Keep up to date with best practice in membership management
• Ensure the RSTMH website, journals, materials and other channels have up to date membership information
• Work with a third-party finance company to ensure membership subscription payments and renewals are processed efficiently and effectively, and ensure payment processes are fit for purpose, including payments from other currencies
• Assist with the agenda and delivery of the International Members Committee to ensure RSTMH’s offering to members and Fellows fulfils the overarching Society strategy and supports membership goals
• Work closely with the Communications Manager to commission and create content for the bi-weekly Members newsletter and membership recruitment campaigns
• Represent RSTMH at relevant events to promote membership and track success of these activities
• Explore new opportunities to expand membership, through new membership types, marketing opportunities or any other means

Person specification

• Passion and commitment to the work and goals of the Society
• At least 3 years' experience of working in a membership role, with experience of recruitment and retention campaigns
• Experience of working in a learned society or membership organisation
• At least 2 years’ experience using CRMs (specific experience with CiviCRM and SearchKit would be highly desirable)
• Experience of developing and delivering successful membership programmes that have increased recruitment and demonstrably reduced attrition.
• Experience of creating compelling messages to different audiences
• Highly organised, with ability to self-plan and prioritise workloads
• Ability to communicate technical details to non-technical people
• Experience of using social media in a professional capacity
• An understanding of current and emerging membership and marketing trends
• A solid understanding of relationship building and how to create a compelling membership journey
• Excellent oral, copywriting and communication skills
• Effective decision-making skills
• Self-starter, able to work proactively and think ahead
• Strong relationship builder
• Good understanding of the analytical methods used to increase engagement from members, and knowledge of approaches to increase member interaction
• High degree of integrity and professional credibility
• Good team player, with an understanding of the challenges of working in a small team
• Resilience under pressure
• Flexibility to work outside of office hours, and to travel within the UK and beyond, as required
• Knowledge of global health or international development is desirable

The deadline for this role is 5pm GMT 8th March.

Please click the apply button and send your CV and a supporting statement of up to 1,000 words (where it asks for your cover message or covering letter) to include how your experience matches the duties and skills for the role, it will be sent automatically to us.
N.B. Applications submitted without a supporting statement may not be considered.

No agencies please.

We are seeking a part-time Head of Finance and Operations to play a key role in supporting the smooth and effective running of CASE Europe’s London office. Reporting to the Co-Executive Directors, with a matrix line to the global Chief Financial Officer, this role offers a rewarding opportunity to combine strategic oversight with hands-on delivery across finance, HR and office operations.

Working closely with colleagues in Europe, Washington DC and Singapore, you will oversee regional budgeting and financial management, support audits and compliance, and ensure alignment with CASE’s global systems and processes. You will also lead HR activity for the Europe team of 15, manage office operations, and line-manage a small number of staff and matrix reports.

You’ll benefit from a range of workplace benefits including flexible working, season ticket loan, professional development opportunities, and on-site social and wellbeing activities. 

This role is ideal for an experienced finance and operations professional from a charity, membership or education-related setting who enjoys working autonomously, collaborating internationally, and contributing to a mission-driven organisation.

About Young Roots

At Young Roots, we want to see a compassionate and welcoming society for young refugees and asylum seekers in the UK. We work alongside young people seeking safety in the UK, building trusted relationships, providing practical and emotional support and promoting young people’s rights and power.

Our youth clubs and casework are transformative for young refugees, allowing young people who have fled danger, had traumatic journeys and who are often here alone, to find community and connection, have a space to be a young person and access support in addressing a whole range of practical challenges they face. We also draw on our evidence from working every day with young refugees and asylum seekers to call for change to the laws and policies which are harming young people. 

About the role

This is a rare opportunity to shape the future of an influential charity at a pivotal point in its development.

Young Roots has a strong track record of impact, trusted relationships with funders, and is a respected voice in work with young refugees. We are now ready to significantly increase our visibility and influence — and this role is central to making that happen.

As Head of Fundraising and Communications, you will bring together fundraising, communications and impact to tell a powerful, credible story about Young Roots’ work and to unlock new, high-value funding. You will work closely with the CEO and trustees to position the organisation strategically, grow our profile, and build relationships with major donors and other senior partners.

This is a role for someone who enjoys both setting direction and making things happen. You will personally lead high-value fundraising and strategic communications, while enabling and supporting a skilled team to deliver across trusts, individual giving, engagement and impact reporting. As a member of the Leadership Group, you will help shape organisational strategy, culture and long-term sustainability.

If you’re excited by building influence, diversifying income, and using communications and evidence to drive change for young refugees, this role offers scope, autonomy and purpose in equal measure.

About you

You will bring senior experience in fundraising and/or communications within a charity or mission-driven organisation, with a strong track record of raising profile, engagement or income. You’ll be a strategic thinker who is comfortable being hands-on, credible with senior stakeholders, and motivated by working for social justice.

We’re particularly interested in people who bring:

• Experience leading fundraising and/or communications teams
• A strong understanding of high-value fundraising (e.g. major donors)
• Excellent communication skills and the ability to tailor messages for different audiences
• Experience managing people, budgets and complex priorities
• A commitment to equity, empowering young people and safeguarding

Why join Young Roots

• A senior role with real influence in a respected, impactful organisation
• The opportunity to shape income, profile and strategy at a key stage of growth
• A collaborative leadership team and values-led culture
• Flexible, hybrid working

To Apply:

To apply, please submit your CV alongside a personal statement by the closing date outlining how you would be a great fit for the role.

Your personal statement should be no more than 800 words, answering the following questions:

1. What is your motivation for working with Young Roots? (100 words)
2. What is your motivation for applying for this role specifically? (200 words)
3. What skills and experience would you bring that will enable you to be successful in this role?  Please ensure you refer to the essential criteria on the person specification and provide examples to demonstrate how and where you meet the criteria. (500 words)

Please submit your application via Charity Jobs.

No agencies, please.

Closing date: 10th March

Interview date: 17th March

Young Roots recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage applications from people of all backgrounds, particularly those who can face disadvantage in employment, such as people from Black, Asian and minority ethnic backgrounds, LGBTQ+ individuals and people with disabilities. As an organisation that supports refugees, asylum seekers and migrants, we particularly welcome applications from people within these communities. We offer a guaranteed interview for those with lived experience of the asylum system and those with disabilities, where they meet the essential elements of the person specification. If aspects of the application process create barriers to you applying and you’d like any adjustment to the process or you’d like an informal discussion or advice on your application, please get in touch. We would also like to alert you to the existence of organisations which support people from under-represented groups to access employment, who can advise you on applying for this role. For example, Scope, Young Women’s Trust and Experts by Experience.

Young Roots is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. We take this duty very seriously.

Our work is underpinned by policies and procedures which promote safe working practices. We have a framework of training and supervision which everyone is expected to comply with and systems for monitoring, quality assurance and gaining service user feedback. On joining you will be expected to be part of this approach to safeguard our service users.