Senior service delivery manager jobs

Birmingham

Permanent

30 Hours per week

Founded in 1962, our clients is a registered charity and company limited by guarantee, . Our board of trustees ensures they meet their charitable aims, supported by a dedicated team of well-trained staff.

Our client is extremely proud to have a diverse workforce that is reflective of the communities that they work with.

They provide individualised, person-centred services that help people lead fulfilling lives and reach their full potential. Known for their high-quality support, they play a key role in Birmingham's mental health system and collaborate with local organisations to challenge the stigma surrounding mental distress.

They are seeking an experienced and passionate Operations Manager – Registered Services to join their leadership team. You will be one of a team of four Operations Managers who oversee all front-line services .

Line managed by the Deputy Director of Operations, this role is strategically important to their delivery of recovery-based services within Birmingham’s mental health system.

Key Responsibilities will include:

· Work with the Director of Operations, Deputy Director of Operations, and other Operations Managers to co-create and deliver the operations development plan

· Line manage the service managers responsible for each area and support other team members as appropriate.

· Ensure services are delivered in line with their strategic vision and values.

· Ensure that the service(s) is being delivered in line with commissioning requirements, service user wishes and in line with local and national policy and best practice.

· Flexibility to occasionally work outside of usual hours.

· Take part in their senior on call rota.

The Successful Candidate will have:

· Experience of working in a CQC regulated service.

· Good working knowledge of relevant mental health and housing legislation and how it applies to service delivery.

· Knowledge of and commitment to the Recovery model of mental health support

· Experience of mental ill health, either personally or professionally

· Good working knowledge of safeguarding and able to deal effectively with safeguarding issues

· Familiar with good practice in data protection and able to support managers and staff to comply with any requirements

Staff benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling, a cycle to work scheme, and a comprehensive training programme.

Our client is extremely proud to have a diverse workforce that is reflective of the communities that they work with. They strongly encourage applications from individuals with lived experience of mental health challenges as their perspectives enrich their teams. They are also committed to changing the ethnic diversity of our management team and particularly encourage applicants from minority communities to apply for this role.

Their people are key to the success of the organisation, and they are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. They welcome applications from people who have experienced mental health difficulties.

How To Apply:

Closing date for applications is Sunday 18th January 2026

Interviews will commence on Friday 30th January 2026

You’ll split your days between our central Liverpool office, home and client venues

As our Senior Designer and Doer, you will help Capacity change how public services work for people, not just deliver projects. You will lead exciting, place-based work that brings together communities, public services, and partners to create meaningful, equitable change. You will operate at the intersection of discovery, strategy, design, and delivery holding complexity, shaping direction, and helping others act with confidence in uncertainty.

A bit about Capacity 

We’re based in the North West of England and put simply; we make public services people services. We provide the know-how, big-picture thinking, and hands-on time to help public and third sector organisations get moving on the projects that really matter: the ones that make the biggest impact on the lives of local people.

Leading in a in a relational, inclusive, and developmental way, as Senior Designer and Doer you will:

• Ensure every project begins with robust discovery, drawing on lived experience insight, stakeholder research, data analysis, and policy or desk research as appropriate.

• Support clients and partners to navigate uncertainty, identify strategic choices,

and make informed decisions in complex environments.

• Lead the delivery of complex programmes and portfolios of work, ensuring

clarity of purpose, appropriate pace, and strong coordination across projects.

See our job pack for a full job description.

What we need

• Ability to lead discovery and research, integrating community insight, stakeholder input, policy research, and data analysis.

• Strong analytical and sense-making skills to interpret evidence and turn it into actionable insight

• Experience leading complex programmes or projects involving multiple partners, sectors, or organisations, delivering measurable impact.

• Experience translating insight into actionable solutions through research, discovery, prototyping, and iterative testing with users, teams, and partners.

See our job pack for a full person specification.

 The extras

• For full time roles: 27 days annual leave (plus bank holidays). If you’re coming to us with up to 33 days annual leave, we’ll match it.

• 2 Capacity bank holidays per annum.

• Flexible working (including majority working from home).

• Free eye-tests, vouchers for glasses.

• Scottish Widows Pension Scheme, matched up to 6%.

• Funded health support including counselling, physiotherapy etc.

• Holiday buy-back scheme (up to 5 per annum).

• Team days and socials. Free lunches (yes there is such a thing). 

• A great team to work with (but we would say that).

To Apply

For further information please visit our portal via the apply button, where you can download our job pack and apply! 

Closing date Midnight, Sunday 18th January 25. 

Prospect Research Manager

Are you an established and confident prospect research professional with experience within the charity sector? Do you have a track record in identifying and qualifying prospects across philanthropy, corporate and/or trust markets? Are you able to communicate and present complex information to different audiences? If so, we have the perfect role for you.

We are recruiting a new Prospect Research Manager to join our team on a part time, permanent basis for 3 days per week (22.5 hours). Here at Mencap we understand that some of our office based colleagues can do their role from a range of locations, which is why we like to be flexible. We only ask for this role that you can commit to 1 day in our London Office per week, plus attend any other meetings when required.

The Prospect Research Manager will lead the development and delivery of prospect research to strengthen Mencap’s pipelines for trust, philanthropy and corporate fundraising teams in order to enable sustained income growth. Reporting into the Senior Philanthropy Manager, this post works closely with trust, corporate and philanthropy teams whilst working regularly with teams across fundraising, including community, events, fundraising operations and legacy teams.

Core responsibilities:

· Devise and implement targeted prospecting strategies to identify and qualify potential trust, statutory, corporate and philanthropy prospects.

· Support fundraisers through prospect management, portfolio development and network mapping.

· Deliver insightful prospect research to inform cultivation and engagement strategies.

· Maximise use of CRM system (Salesforce) and analytical tools to deliver high-quality reporting and to support forecasting and pipeline planning.

· Monitor and interpret external and internal trends and influences to ensure Mencap’s prospect pipelines are managed optimally.

· Work collaboratively to identify and qualify potential philanthropic donors from across the fundraising directorate.

· Deliver training to fundraisers on matters of prospect research, as the need arises.

Your Experience

· Strong understanding of the UK philanthropy, trust and corporate giving landscapes, including trends, motivators and vehicles for giving.

· Detailed knowledge of research tools and techniques including wealth analysis in a fundraising environment.

· Understanding of the regulatory landscape in which research exists, and the need for compliance and sensitivity.

· Established experience in delivering prospect research within the charity sector, with a track record in identifying and qualifying prospects across philanthropy, corporate and/or trust markets.

· Curiosity, creativity and innovation in exploring new sources, methods and connections.

· Skilled communicator, able to present complex insights clearly, persuasively and succinctly. Familiarity with CRM systems, ideally Salesforce.

· Extensive knowledge of compliance requirements including GDPR, Fundraising Code of Practice and others.

*More information can be found on the job description.

Why join Mencap?

At Mencap, you can bring your whole self to work. We are committed to inclusion, kindness and continuous learning, and we believe that when our people feel supported and valued, they can do their best work.

If you’re ready to make a difference, please get in touch today by providing an up-to-date bespoke CV that demonstrates all your relevant skills and experience. 

The role will close on the 18th January and we will look to hold first stage interviews week commencing 19th January. There will be a second stage interview to follow week commencing 26th January.

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

· Everyone is expected to treat people well and make Mencap an inclusive organisation.

· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes

· Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

Primary Purpose:

The Head of Services is a key member of Age UK Cheshire’s Senior Leadership Team, designated Safeguarding Lead, and leads all aspects of the organisation’s service operations.
Following the successful integration of existing services, this role will work closely with a supportive CEO and board on the next phase of development of our new organisation, building on the strong history and reputation of two charities, to meet the needs of a growing ageing population across Cheshire.
The successful candidate will understand the strategic need to combine impactful data with storytelling, influencing internal and external stakeholders to join us in our mission.
The role involves representing Age UK Cheshire externally, championing the voices of older people, to influence decision makers and commissioners to help ensure older people aren’t forgotten in a challenging funding environment.

Additional Information: 

Rising poverty, digital exclusion and rural isolation are creating a perfect storm of loneliness for thousands of older people. Age UK Cheshire is a local, independent charity dedicated to supporting older people across the whole of Cheshire. We offer a lifeline for people in later life to access the information and support they need.

If you embody our values of respectful, honest and person centred, and are passionate about supporting those who built the world we now live in, we’d love to hear from you.

You’ll be joining Age UK Cheshire at a pivotal time following the merger of Age UK Cheshire and Age UK East Cheshire in July 2024. Following the successful integration of existing services, you’ll work closely with a supportive CEO and board on the next phase of development of our new organisation, building on the strong history and reputation of two charities, to meet the needs of a growing ageing population across Cheshire.

You’ll have a strategic vision for developing and future proofing services, whilst staying close to operational realities. You will lead the delivery of measurably impactful services, and ensure our resources are directed where they can make the greatest difference for older people across Cheshire.

You’ll understand the strategic need to combine impactful data with storytelling, influencing internal and external stakeholders to join us in our mission.

You’ll represent Age UK Cheshire externally, championing the voices of older people, to influence decision makers and commissioners to help ensure older people aren’t forgotten in a challenging funding environment. You’ll build strong relationships and partnerships across the local authorities, NHS, and voluntary sectors.

This is also a people leadership role. You'll develop and manage a team, creating a high-performing culture where accountability and support go hand in hand. You'll role-model best practice, share knowledge freely, challenge constructively, and coach colleagues to develop their own approach.

This role offers a unique chance for an experienced service-delivery leader to shape the future of a respected local charity, drive innovation and impact — in a supportive, values led culture with an ambitious and passionate team.

Together we can make Cheshire a place where older people are not only seen, but respected and valued every day.

Are you passionate about showing donors the real impact of their support? Do you have the creativity and insight to shape powerful stewardship experiences for high-value supporters?
 

Salary

The salary for this position is £36,577

In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.

Key Responsibilities

• Shape meaningful donor experiences by developing and delivering inspiring stewardship communications—ranging from personalised impact reports and proposals to digital updates that bring supporters closer to the children and families they’re helping.
• Play a key role in the Children’s Cancer Centre appeal, contributing to one of the most significant projects in the charity’s history, with the opportunity to create stewardship moments that drive transformational giving.
• Lead on coordinating recognition and engagement activities, including crafting tailored communications and working closely with Philanthropy, Partnerships and Special Events teams to deliver stand-out supporter journeys.
• Use your project management skills to plan and deliver bespoke stewardship events, giving supporters unforgettable experiences that deepen their connection to the cause.
• Help drive insight-led decision-making by analysing supporter behaviour, monitoring fundraising performance, and sharing learnings that shape future stewardship strategy.
• Use CRM and data tools to enhance supporter experience, ensuring accurate tracking, reporting and portfolio analysis that support smarter, more personalised stewardship across high-value teams.

Skills, Knowledge and Expertise

• Strong experience in donor stewardship, with the ability to bring supporter impact to life through compelling communications.
• Experience supporting high-value fundraising, partnerships or similar relationship-focused environments.
• Skilled at managing projects and coordinating multiple priorities, with the ability to work efficiently to tight deadlines.
• Excellent written and verbal communication skills, with the confidence to build relationships and collaborate with colleagues at all levels.

About The team
 

You’ll be part of a friendly, high-performing team that thrives on collaboration and fresh thinking. It’s an environment where you can bring your ideas, grow your skills and contribute to exciting, high-profile projects.

Contract: Full time (Monday-Friday), fixed-term contract ending 31st December 2026
Salary: £51,000 - £55,000 per annum
Location: Burford, OX18 4PF. We offer hybrid working (2 days in the office).
Closing date: Sunday 18th January 2026
Interview date: W/C 26th January 2026

We are looking for a CRM Project Manager to join our Enterprise Solutions Team on a fixed-term contract, ending 31st December 2026. This is a great opportunity to play a key role in delivering CRM projects that will provide robust, future-focused solutions to support customer-centric engagement across Blue Cross, benefitting our supporters, clients and customers alike.

More about the role

 Reporting to the Head of Enterprise Solutions and working closely with colleagues and strategic partners, you will be instrumental in improving the accessibility, availability, performance and security of our CRM products. You will take ownership of project objectives agreed by the Project Steering Group and provide clear vision, leadership and direction to the project team throughout the programme lifecycle. This will include planning, monitoring and evaluating work, taking responsibility for performance and ensuring that any required improvements are identified and delivered. 
 

You will ensure projects are effectively controlled through strong project planning, scope management, resourcing and financial oversight. A key part of the role will involve producing timely, accurate reporting and escalating progress, risks and issues to senior stakeholders within the project governance structure. You will coordinate and organise project and organisational resources, build strong working relationships across departments and geographies, and confidently manage changing goals and requirements, responding proactively to both challenges and opportunities as they arise. 
 

Collaboration will be central to your success, as you engage positively with initiative leads, subject matter experts, delivery partners, the CRM Steering Group, CRM Leads and the CRM Process Change Analyst. You will also act as a champion for positive organisational change through the Central Platform programme.

About you

 Essential qualifications, skills and experience

• Proven experience as a Senior Project Manager, working to time, budget and specification constraints. 
• Thorough understanding of risk management. 
• Considerable experience working in CRM implementations, emerging Microsoft CRM technologies and best practice. 

Although not essential, it would be great if you had;

• Prince 2 Practitioner, Agile PM or PMP certification. 
• Understanding of website integration and digital marketing. 
• Background in systems support, database management or MI reporting. 

If you’re looking for a role where you can make a meaningful difference every day and where your contribution is genuinely valued, we would love to hear from you. 
 

How to apply  

Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.  

Our generous benefits package includes: 

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)  
• Programmes for physical and mental wellbeing support  
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family   
• Health cash plan  
• Unlimited access to an employee assistance programme  
• Pension scheme with enhanced employer contribution   
• Professional fees paid with Continuing Professional Development and personal development support.  
• Life assurance   
• 20% discount on Pet Plan pet insurance   
• Enhanced family friendly policies   
• Recognition scheme   
• Annual volunteer days  
• Charity worker discounts across a variety of retailers

Job Title:  National Safeguarding Operations Manager

Salary: £63,000 per annum(Band H, Level 3, Inclusive of Outer London Weighting & Market Supplement)

 Location: Gilwell Park, Chingford, London (with hybrid working) 1 day present in office per week; that includes in-person Team Meetings/Trainings

Contract Type: Permanent

Working Hours: 35 per week

About The Role:

We’re looking for an experienced National Safeguarding Operations Manager to lead the day-to-day safeguarding and vetting operations across Scouting in the UK. This is a senior, influential role where you’ll shape practice, guide complex decision-making, and ensure the highest safeguarding standards are embedded across the Movement.

As the National Safeguarding Operations Manager, you will (Key Responsibilities):

• Lead the operational delivery of safeguarding and vetting across The Scouts

• Provide expert oversight, supervision and direction on complex and high-risk cases

• Develop and support managers and team members through coaching, training and reflective practice

• Shape and contribute to national safeguarding policies and procedures, ensuring legal and best-practice compliance

• Represent The Scouts at multi-agency, statutory and court proceedings when required

• Use data, insight and trend analysis to drive continuous improvement in safeguarding practice

• Ensure 24/7 professional safeguarding advice is available to volunteers through on-call arrangements

• Build strong, collaborative relationships with statutory bodies, government and sector partners

What you’ll bring as our National Safeguarding Operations Manager:

• Significant experience managing a safeguarding function

• Strong case management and supervision expertise

You are:

• Personable, approachable and highly professional

• Discreet, ethical and trusted with sensitive information

• Flexible, open-minded and solutions-focused

• Committed to delivering a high-quality, people-centred service

• Experience using data and analysis to improve safeguarding practice

• Confidence working with and supporting volunteers

• Excellent communication, leadership and interpersonal skills

• The ability to make risk-based decisions and remain calm under pressure

Benefits include:

• 28 days holiday (rising to 32 days after 2 years), plus extra days at Christmas

• Flexible working hours

• Double-matched pension up to 10% of gross salary

• Generous family leave and support as a family-friendly employer

• Access to our Learning & Development hub for ongoing training

• Recognition as Charity of the Year (Charity Times Awards 2022)

For a full list of our benefits, click .

Closing date for applications: 11:59 pm Friday, 30th January 2026

Interviews will be held in person at Gilwell Park, Chingford, on Thursday, 19th February 2026.

Strictly no agencies!

The Scouts is an equal opportunities employer, and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

An exciting opportunity has arisen in our fundraising team to help us with our brand-new capital appeal. Are you looking for a new challenge? Do you want to work as part of an ambitious and inspiring team? North London Hospice might just be the place for you!

This is an exciting time to join North London Hospice, which has seen a significant growth in fundraised income over the last two years. We have just launched the private phase of the most ambitious project undertaken since the hospice was built in 1992; a major capital appeal, Building for Tomorrow. This will see us rebuild and redevelop our inpatient unit by September 2027, ensuring that we can meet the growing needs of those who rely on us for many years to come.

This role as Trusts Manager is an opportunity to work as part of a small capital appeal project team, to develop approaches to trusts and foundations and to steward supporters and take them on our capital project journey with us.

We are seeking a Content Creator to help shape and communicate the heart and vision of Gateway Christian Centre through high-quality digital broadcast and print visual content.

This role involves working closely with our senior leadership and communications team to create engaging media for online platforms, in-person events, and church communications. The ideal candidate will be creative, technically skilled, and spiritually aligned — someone who loves telling stories that inspire faith and connect people to Jesus.

Please see the attached job description and person specification for full details.

Company Description

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

The People Team work across the employee life cycle, providing advice, coaching and support, on recruitment and onboarding, engagement, performance management, talent development, pay and benefits, learning and development, employee relations, health and wellbeing, diversity and inclusion and day to day admin and transactional support.

Our people vision to make Catch22 a great place to work underpins our approach.

Job Description

As the People Partner for Catch22 you will provide a proactive and forward-thinking HR service to the business and operate as an internal consultant, influencing, identifying, and maximising opportunities to improve people capability and performance.

You will be responsible for supporting your business areas by providing specialist coaching, support and advice that enables our business development and senior management to effectively deliver their people and business plans.

You will be responsible for giving specialist HR advice in relation to all HR policies and procedures in accordance with best practice, current and proposed employment legislation and local arrangements and support delivery of the HR Strategy and evolving partnering model.

You will develop and maintain excellent working relationships across the People Team, the operational Hubs that you support as well as the rest of the business by offering challenging and influencing at senior manager level fostering a high performance culture.

You will support the business in key areas of employee relations, development, reward, engagement, and resourcing providing key business support to services nationally.

You will provide business support to nominated business areas and provide cover to other business areas as and when needed.

Please see the attached job descriptions for full details of the role: People Partner Job Description

Qualifications

English and Maths.
Level 7 CIPD or proven experience.
Comprehensive and up to date knowledge of employment law and HR best practice, and the practical implications for the management of the employment relationship.
Excellent and up to date knowledge of TUPE regulations, processes, risks and opportunities.
Awareness of current developments in the HR field.
Understanding of organisational development processes and interventions.
Awareness of Health & Safety practice as it relates to HR.

Additional information

Salary: Up to £50,000 FTE per annum dependent on experience

Contract: Full Time, 37 hours per week.

Location: Hybrid working, with travel to our Kent office once a week and our London office one a month. Travel to national sites is also occasionally required.

Benefits:

28 days annual leave + bank holidays, rising to 33 days with service.
Pension scheme with matching contributions of up to 4%
Discounted shopping opportunities

See the benefits of working for Catch22 here.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

Please note, we will conduct an online search as part of our due dilligence checks for successful candidate(s). This will involve a search of all publicly available information online and in social media. 

Catch22’s Commitment to Ban the Box

Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see our statement of commitment on hiring people with convictions for more information.

You will play a key role as, together, we provide direct support to children and families, unite services and professionals and campaign to change the system.

Seriously ill children and their families deserve the chance to live a full life, supported by care that enables them to thrive.

But for many, it’s a lonely and isolating experience. That’s why we’re here. To make sure that no one has to face living through their child’s short life – and death – alone.

Together we support families through difficult times, offering lifeline practical, emotional and financial help.

Together we unite our sector. We help professionals and services to pool their knowledge and expertise, to deliver outstanding children’s palliative care.

Together we campaign to make sure that seriously ill children and their families get the care and support they need, when and where they need it.

Supporting, uniting, campaigning, together.

We are Together for Short Lives

As our Digital Communications Manager, you will:

• manage a programme to develop and refresh our digital communications channels so that they meet the needs of our audiences with the best possible user experience and accessibility
• work closely with stakeholders in managing this programme, overseeing budgets, issues and risks; internally, this will include chairing our cross-organisational Digital Communications Operations Group; externally, this will include managing our relationships with the agencies that provide our platforms
• conduct user needs and user acceptance testing for new developments to our digital communications channels, including our website
• manage our internal process for planning our day-to-day digital communications, making sure we schedule and publish a balanced and compelling array of content across our channels
• be our in-house expert on digital communications, working with and advising colleagues to create content across our platforms – including our website, social media channels and our email communications with members and supporters

You will have:

• excellent leadership and communication skills
• experience of managing stakeholders, budgets and risks
• experience of successfully implementing improvements to digital communications channels
• a deep understanding of how different social media channels operate, which audiences they reach, and how they can be used most effectively
• a track record of communicating successfully across a range of digital channels – and supporting and empowering others to do so.

How to apply:

If you are interested in applying for this post, please follow the link to our website to download and complete the application form. CVs will not be accepted. We regret that at this stage we can only consider candidates who have the right to work in the UK.

Main Duties & Responsibilities

This is an exciting new role for an ambitious and commercially minded Venue manager to lead all aspects of our new venue and café with event delivery and organisation.  This is a hands-on role focused on operational excellence, outstanding customer experience and sustainable income growth.  As a brand-new venture, this role will be pivotal in the development of our Venue for Good both commercially and operationally.  There will be scope for this role to develop further as the venue becomes established.

You will oversee daily operations, manage and develop a team of volunteers, and ensure the venue and café operate to the highest standards of service, safety, and compliance. You will plan and deliver a broad programme of events and private hires, playing a key role in establishing Venue For Good as an exciting new forum for events, from yoga classes to author signings, including the café, a yurt, the hospice meeting rooms and gardens. You will oversee and continuously improve the end-to-end booking journey and on-the-day service for internal and external venue-hire clients, working closely with the wider hospice teams to deliver a consistently high standard of service.

The role also involves budget management, performance reporting, pricing and stock control, client relationship management, and working closely with our fundraising and communications teams to maximise bookings and promote the venue.

Key responsibilities include: café operation and development, leading venue operations and staffing; planning and delivering a wide range of events; managing budgets, stock, and financial performance; developing new income streams; ensuring outstanding customer service; and maintaining full compliance with health, safety, licensing, and operational standards. 

Qualifications, Skills, Experience, Knowledge & Approach

· High level of education, degree level or equivalent

· 3 years’ customer facing work experience operating at a senior level

· Venue management including the successful delivery of conferences and events

· A track record of successful leadership and management (experience of leading staff and volunteer teams desirable), team-player leading by example

· Financial management, strong commercial awareness, including budgetary management

· Proven focus, delivery and understanding of equality, diversity and inclusion within the sector

· An unstinting focus on and demonstrable experience of delivering across all aspects of the role

· Excellent understanding of marketing and drivers for customer engagement to increase sales,

· Proven success in working with targets (experience of successfully driving growth is desirable)

· Proven experience of contributing proactively to creative thinking

· Proven experience of maintaining regulatory compliance in a venue setting

· Kindness, compassion and empathy

· High level of personal integrity and honesty

· Self- motivated and able to prioritise consistent with organisational objectives and targets

· Commitment to the aims and ethos of the Hospice

· Maintain an awareness of national developments, trends, latest techniques and best practice in relation to the charity retail sector

· Member of the Hospice H&S Committee

Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support.

To support people affected by macular disease now, the Macular Society provides a range of support, information and services. Our research programme is focused on finding new treatments and a cure to beat macular disease forever.

We’re looking for someone who can lead on community engagement across Wales – helping to grow and strengthen our local peer support services. You’ll work collaboratively with colleagues and volunteers, develop partnerships, and help us reach more people affected by macular disease. You’ll need to be organised, adaptable, and confident managing multiple projects at once. If you feel you have the attributes above, we would love to hear from you.

In return, we provide a great working culture and offer flexible working options, 26 days annual leave, the ability to buy or sell annual leave, supportive family policies, and a 6% pension contribution.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons.

This role is predominantly home-based; however, travel will be required across Wales and occasionally to Andover in Hampshire.

Trusts Manager

Royal Academy of Dramatic Art

Salary in the region of £40,000 - £45,000

38 days’ holiday |Defined contribution pension scheme | Hybrid working

For over 120 years, RADA has stood at the forefront of dramatic arts training, nurturing generations of actors, directors, writers, producers and technical artists who have gone on to shape the worlds of theatre, film and television. Access and diversity are at the heart of who we are, and we are deeply committed to ensuring talented students from all backgrounds can experience our training, uplifting the greatest range of voices and perspectives.

This is an exciting time to join us. Our vision and strategy focus on sustainability and inclusion, foregrounding excellence, equitable practice and wellbeing, and empowering artists. Alongside developing our growth strategy, estates strategy, industry partnerships and international offer, we are addressing two urgent priorities: investment in our estate and in bursaries to ensure all talented students can thrive. This is in addition to raising unrestricted funding for RADA’s core activity. At the same time, we are building a renewed alumni strategy, creating opportunities for graduates to connect, collaborate and shape the future of our industry.

We are seeking an experienced trusts fundraiser to join our Development team at a pivotal point in our journey. As Trusts Manager, you will play a key role in supporting the delivery of RADA’s future fundraising growth by developing and stewarding long-term relationships with a portfolio of Trusts and Foundations to unlock transformational support for RADA’s mission and future. Reporting to and working closely with the Head of Grants & Fundraising Services, you will support with the creation of the Trusts and Foundations annual strategy, and will confidently seek out and secure new mid-level gifts.

The ideal candidate will be a confident and proactive fundraiser from an arts/cultural or higher education context and with a track record of gifts at the five-figure level. Your persuasive communication skills, attention to detail, and willingness to take initiative will be important drivers in this role. In addition, your ability to build relationships and inspire trust with RADA’s leadership and senior volunteers will be key to your success.

If you are excited by the opportunity to shape the future of dramatic arts training, and to make a lasting difference through life-changing work, we would be delighted to hear from you.

For a confidential conversation about this exceptional opportunity, please contact our recruitment partners at Richmond Associates. For further information, key dates, and how to apply, please visit the Richmond Associates website and download a detailed candidate pack.

Please tell us if there are any reasonable adjustments we can make to help you in your application or with our recruitment process.

We are taking positive action by guaranteeing an interview to any applicant who self-identifies as being from a Black, Asian or Global Majority background, and/or who self-identifies as D/deaf or disabled, and has experience as a development department lead or deputy lead in the cultural and Higher Education sectors. If you regard yourself as having these characteristics, please state so clearly on your supporting statement.

Closing date for applications: 09:00 on Monday 12th January 2026

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