OISC Level 2 Immigration Advisor

Role Title: OISC Level 2 Immigration Advisor

Shropshire Supports Refugees (SSR) is a charitable organisation dedicated to supporting refugees and marginalised migrants who have come to live in Shropshire.

Our mission is to create a welcoming and inclusive community by offering practical help, resources and emotional support to those in need.  With a staff team of fifteen and fifty dedicated volunteers, we are committed to making a positive impact on the lives of those we serve.

Location: Shrewsbury and locations around Shropshire, Telford & Wrekin

Hours: 37.5 hrs per week 

Reports to: CEO

Salary: £31,200 - 2yr fixed term contract

Main Responsibilities:

• Conduct initial consultations with clients to assess their immigration needs and eligibility

• Provide comprehensive advice on various immigration matters, including visa applications, settlement, asylum claims, and appeals within OISC level 2 guidelines

• Maintain accurate records and case files, ensuring compliance with data protection regulations

• Build and maintain strong relationships with clients

• Advocate on behalf of clients by telephone, letter and email with appropriate agencies

• Keep up-to-date with changes in immigration laws and policies and provide training to colleagues as necessary

• Attend training events relating to asylum and immigration

• To supervise OISC level 1 colleagues

• Undertake other tasks within the organisation as required

Person Specification:

Essential:

• OISC Level 2 accreditation is essential

• Previous experience working as an Immigration Advisor or similar role within the immigration sector

• In-depth knowledge of UK immigration laws, policies, and procedures

• Strong communication and interpersonal skills, with the ability to build rapport with clients from diverse backgrounds

• Strong time management with the ability to work to strict deadlines

• Knowledge and understanding of the voluntary sector

• Excellent attention to detail and organisational skills

• Excellent communication skills, both written and oral

• Ability to work independently and manage a caseload effectively

• Proficiency in the Microsoft suite

Desirable:

• Fluency in additional languages 

• Experience of Salesforce CRM 

• Full driving licence