Facilities & Office Support Administrator

The Role:
To provide an excellent customer service role on reception and via a central telephony provision across all supported housing sites. Delivering high-quality office admin
support that contribute to resident wellbeing and business efficiency, whilst ensuring compliance with health and safety standards.

Key Responsibilities:
Administrative Duties:
• Provide face-to-face reception services and first-contact support to residents, visitors and contractors.
• Manage office supplies, equipment, and administrative systems.
• Maintain accurate records and logs, as directed by your line manager.
• Support the processing of housing-related documentation and the onsite-delivery of these to tenants.
• Process incoming mail in line The Foundation’s policy and data protection principles.
• Prepare purchase orders (PO) and send to suppliers.
• Organise supplier invoice approvals/authorisations as directed by your line manager.

Experience:
•Experience in reception cover, facilities and administrative support, ideally within a housing charity, care, or community services (Essential).
• Ability to work independently and as part of a team.

Skills and Knowledge:
•Working knowledge of health and safety standards (Essential).
• Strong organisational and communication skills.
• High level of IT literacy, and proficiency in Microsoft Office 365, housing and property management systems. (Essential).
• Exceptional organisational skills with high attention to detail with documentation. (Essential).
• Ability to manage multiple priorities and work under pressure. (Essential).

Education and Qualifications:
• GCSEs (or equivalent) in English and Maths.
• Health & Safety awareness training (Essential).
• Facilities or property management certification (e.g., IOSH, BIFM) (Desirable).
• First Aid qualification (Essential)

Staff benefits are:

Healthcare Cash Back Plan – provided by Bupa, this scheme financially reimburses the staff for treatment costs (up to an annual limit) for everyday healthcare needs including dental and chiropractic treatments, physiotherapy and health screenings.

Ride to Work Scheme – providing loans for bicycles and cycling equipment through our retail partner as a tax and National Insurance free benefit through salary exchange.

Season Ticket Loans – staff can access an interest-free loan if they travel to and from work by public transport, paid back over 10 monthly instalments.

Pension – the Social Housing Pension Scheme (SHPS) is available to all employees via salary exchange. Whilst you can opt out of the pension scheme.