"Support Worker" Jobs

We are working in partnership with a care provider, who enable Carers to benefit from respite breaks with the peace of mind from knowing that loved ones are in the safe, reliable hands of professional carer support workers who are trained in all aspects of care delivery.

They are now seeking a Care Operations Manager to have full oversight of the daily operations of the organisation, maximise the number of carers supported in Surrey/care hours delivered, and ensure the organisation is fully complaint in line with regulatory guidance and legislation.  They are also looking to expand their self-funded care business. This is ideal for someone who currently works or aspires to a role in Senior Operations Management.

The role will report into and be required to meet with the Head of Care Operations and Registered Manager on a regular basis to communicate oversight of operations.  Ensuring effective governance to fully evidence compliance and positive outcomes in the event of a CQC inspection, alongside input during the inspection process.

The successful candidate will demonstrate:

• NVQ 5 in leadership/management in Health and Social Care or transferrable qualification 
• Knowledge and experience of compliance and CQC regulations in Health and Social Care
• Understanding of Service Delivery and person-centred care and support 
• Strategic development, planning and delivery of quality, innovative carer support services
• Excellent team management and leadership skills

The successful candidate will oversee the operational day-to-day management of the professional care support services, ensuring care hour targets are met and ensuring continued compliance with relevant legislation. You will ensure the provision of a high-quality service, enabling individual needs and organisational priorities to be met in accordance with available resources. The successful candidate will have excellent leadership and communication skills be approachable and confident. 

For more information, please contact Sandra Smith, Charisma Charity Recruitment.  Applications should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.

Location: Surrey with flexible working

Our client is looking to interview as soon as possible so please apply without delay.

Prospectus are delighted to be working with War on Want as they search for a passionate Senior Income and Engagement Officer to join their team.

War on Want campaigns in the UK to challenge human rights abusing corporations and governments, and hold those responsible for inequality and poverty to account. They publish in-depth research exposing injustice and human rights abuse globally. They work in partnership with grassroots groups, trade unions and workers’ organisations in the Global South. This is an exciting opportunity for someone who is passionate about political activism, ready for a brilliant next step in fundraising.

Working closely with the Director of Income & Engagement, your strategies and campaigns will deepen the relationship between War on Want and its individual supporters to both increase participation in their campaigns and grow unrestricted income.

The campaigns you run will acquire, retain, and develop individual supporters using a range of channels both on and offline. The ultimate aim of these activities is to increase the number of active War on Want members who support their work through regular direct debit donations. In addition, you will lead War on Want’s legacy programme and manage the Income & Engagement Assistant to ensure the delivery of first-class supporter care processes and an unbeatable supporter experience.

As individual giving lead, you will join the team at a very exciting time. They have recently launched a new supporter mobilisation strategy to bring transformative growth to our supporter base. This role would be well suited to someone who has worked across a range of channels: tele-marketing, direct mail and digital. You will have a passion for political change and activism!

The starting salary is £46,636 and the role is hybrid working, with one day a month at War on Want’s head office. More in-person days are required on an ad-hoc basis.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application, then please contact Flora Cunningham at Prospectus.

If you are interested in applying to this position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

A fantastic charity providing services to unpaid carers are looking for a Service Manager, based in Surrey.

Location: Leatherhead in Surrey, with some working from home and within the community across Surrey

Salary: Circa £28,000

 As Service Manager, you will take the lead in the management of the charity’s care workers.

Key responsibilities include:

• Providing professional leadership and guidance to CSWs / CSAs through supervisions and observations, and staff meetings.
• Ensuring maximised usage of resource hours by concise completion of rostering for sector.
• Take the lead in the recruitment and interviewing of CSWs/CSAs for allocated sector.
• Being the first port of call for any safeguarding concerns in designated sector and ensure that fact finding process is followed correctly and reports are clear and concise.
• Completing 70% reviews of service provision and ascertain whether a referral to Surrey County Council is required.
• Submitting clear reports with regards to sector performance to Senior Service Manager each week.
• Ensuring all administrative responsibilities of the Service Manager role are carried out promptly and concisely.

 The successful candidate will have a Care Certificate and knowledge of CQC regulations and Health Care Act and an ideally an NVQ Level 3 in Health and Social Care. Previous line management experience, ideally in a care setting, including rostering and completing observations and supervisions is key, as is a good level of IT literacy, including proficiency in Microsoft Office software (Word/Excel) and the ability to learn to use other digital platforms and software. Crucially you must have the ability to demonstrate dignity and respect for adults and children with care and support needs, and have a thorough understanding of the needs of unpaid carers.

CVs are being reviewed on a rolling basis, so if this sounds like you, then please do get in touch for more information ASAP!

Please note, only successful candidates will be contacted with further information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.  

• Salary: in London: £47,304 / Out of London: £44,753
• Hours: up to 35 hours
• Contract type: fixed term - up to 24 months.
• Location:  we really don’t mind, working anywhere in the UK from home would be fine.  There will be occasional travel to meetings in the UK (mainly in London and Bristol so you need to be able to travel there.) Depending on your location you may be able to work in a hybrid way in our Bristol or London office
• Closing date: 20 October 2024
• Week commencing interview date: 4 November 2024

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.

We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.

About the role

This is an awesome role focussed on improving our ways of working and processes when it comes to those who support us. We want all of our supporters to have a first class experience when they decide to donate their time and/or money to supporting children and young people with cancer and their families. However we know that as an organisation we have more to do to make this happen and the time is now.

Working in Income Generation, this role will take a recently conducted diagnostic carried out by a business improvement consultant and not only work through the next steps but make change happen, prioritising the areas with the biggest wins. This role really will have a lasting legacy in the organisation.

We're not just looking for someone to map change, this person will lead operational design and process re-engineering that transforms the Income Generation directorate and it's workforce into high achievers. 

You’ll be based within the Project Management Office (PMO), a supportive team of professionals that lead transformational change across the organisation as well as corporate planning. You’ll also have close relationship with the Head of Planning and Strategy in Income Generation as well as the Associate Director Supporter Engagement.

This role is subject to a criminal record check. In the event of a successful application a basic criminal record check will be completed.

What will I be doing?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.

• Building on the diagnostics carried out already within Income Generation directorate to optimise organisational design and scope improvements. 
• Using the diagnostics to identify pain areas, develop a sequenced plan to tackle these issues and then implement the plan to improve performance, processes and services i.e. “getting hands dirty”.
• Embedding a culture of improvement in the organisation and developing these capabilities within the workforce.
• All of these activities will involve facilitating workshops, engaging audiences with tailored communications, debating and negotiating ideas with leaders, managing governance, risks and dependencies, evaluating progress etc. 

What do I need? 

The key skills we’re looking for in this role are:

• Experience of delivering transformational change by using process improvement principles & methodologies such as TQM, Kaizen, Lean Six Sigma to design services and processes that deliver value, efficiency, higher quality, lower costs and better results
• Ability to do big picture thinking and drive the change that is needed, don’t sit back and react to the change that is happening.
• Challenging directly with assertive communication style balanced with caring deeply through consultative and listening skills. 
• Being curious,  looking beyond the obvious to get the real picture.
• Being proactive to get stuff done but in a flexible way, not being tied to a solution and having a healthy dose of pragmatism
• Strong analytical and evaluation skills.
• Creative thinker and ability to encourage innovation amongst colleagues
• Ability to deal with ambiguity and make smart decisions with limited information and changing priorities as well as support people to define issues.

What will I gain?

For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

To find out more about our benefits package, have a look on our website

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.