Database Manager Jobs
About You.
Are you passionate about communicating a message of hope and transformation that will engage current donors as well as recruit new supporters in financing our work to welcome and empower refugees and asylum seekers?
Are you a team player who can work well with others, whilst also being a self-starter who can show initiative?
Are you creative, with a flair for communicating in a way that is striking, personable and engaging?
Are you meticulous in written communication, with a keen eye for grammar, spelling, and structure?
Are you comfortable working digitally, embracing new developments in tech?
Are you an exceptional communicator looking for a new challenge in a supportive, dynamic team?
If that describes you, then you sound like the perfect fit!
Context of the role.
The successful candidate will be guided by the Communications & Fundraising Officer to communicate the experiences of refugees and asylum seekers and demonstrate the impact of Upbeat Communities to our supporters and followers, as well as to new audiences. They will have a positive attitude and love communicating what we do as a charity.
The role can mostly be done remotely; however, it will be required for the candidate to travel to our base in Derby a minimum of 1 day a week to stay connected to the team, and for team meetings and training as and when they occur.
About us.
Upbeat Communities was founded in response to the needs of refugees arriving in the UK and the stories they shared of their lives and their journeys. Through building relationships with those from refugee communities we were able to identify their needs and the best ways to respond.
One of the best resources a refugee can have to help them settle in their new home is a good social network. Relationships and connectedness can help overcome the many challenges faced by those seeking refuge. With this aim, we want to help connect refugees into community.
Our name reflects our vision to see thriving, positive communities where refugees can contribute and make the most of opportunities.
We greet new arrivals with our Welcome Boxes befriending project. We offer free English classes and community activities to help refugees (adults and children) integrate. We empower refugees to rebuild their lives through Host Derby (temporary accommodation), mentoring (careers guidance) and the UK Refugee Resettlement Scheme, which local authorities contract us to deliver. We also empower the local community through awareness raising.
Our organisational values, lived out by our staff and volunteers, are:
We work to WELCOME. We create COMMUNITY. We are inspired to act with INTEGRITY. We exist to EMPOWER. We are committed to CREATIVITY. We run on RELATIONSHIPS. We are proud to be PROFESSIONAL. We have COMPASSION at our core.
Upbeat Communities' Christian ethos is the motivation for starting and the basis for our values. Jesus's primary message was 'to love your neighbour as you love yourselves'. We seek to embody this by showing love and compassion to refugees who have been displaced by war, conflict, or persecution. Many of our team are Christians but we are eager to build a team that is representative of the diverse nationalities, faiths, and life experiences of the communities we work with.
Main duties and responsibilities:
Content creation
- Creating written and visual content for social media and our website.
- Finding useful resources, articles, and news to be shared on our website, blog and social media.
Social media and website
- Day-to-day management of Upbeat’s social media accounts including creating and scheduling content, replying to messages, and interacting with followers.
- Updating the website with relevant images, statistics, and news.
Supporter stewardship
- Following Upbeat’s donations process, ensure donors are thanked in an appropriate and timely manner, and that all communications are logged on to our database (Donorfy).
- Researching local fundraising or awareness-raising opportunities and events.
Other
- Working with Upbeat’s Communications & Fundraising Officer on larger-scale fundraising campaigns throughout the year, as well as the communication of these campaigns.
- Making an active contribution to the overall work of Upbeat Communities through team meetings, staff training, awareness and fundraising events, and any other appropriate activities.
- Being committed to and working in accordance with Upbeat’s values and ethos, as well as adhering to all organisational policies and procedures.
Person Specification:
We are looking for an exceptional candidate who can demonstrate the following qualifications,
experience and skills.
Qualifications & Experience
- Demonstrable experience of excellent use of the English language, particularly written.
- Experience of a wide range of communications, marketing, and media.
- Experience managing social media accounts.
- Evidence of past written work that can be presented on request.
- Experience of creative work e.g. graphic design, video editing or photography.
- Confidence writing lively, compelling copy.
- Experience of working collaboratively, especially in small teams.
Skills and attributes
- Compassionate and excited to have the opportunity to work alongside refugees.
- Team player who can work well in collaboration with others.
- Excellent use of the English language, with a keen eye for grammar, spelling, and structure.
- Creative.
- Comfortable in connecting and networking with a wide range of people using a broad variety of communication methods.
- Ability to speak about the needs, work, and vision of Upbeat Communities with passion, accuracy, and clarity.
- Well organised and able to manage and prioritise workloads.
- Strong understanding of technology and information systems relevant to the role (e.g. Microsoft 365, Donorfy, Mailchimp, Typeform, Squarespace and Meta Business Suite).
- Calm and consistent manner, able to demonstrate initiative, problem-solve and to work well under pressure.
- Excellent interpersonal skills. Diplomatic, articulate and the ability to forge good working relationships with colleagues.
- Proven ability to write succinct, intelligent, creative copy that can be used for fundraising and communications.
- Meticulous attention to detail.
- Understanding of cultural diversity and the ability to work with people from a range of different cultures.
Other:
- Knowledge of the needs of refugees and commitment to their support, wellbeing and empowerment.
- Commitment to Upbeat Communities’ Christian ethos and values.
- The right to work in the UK.
What we offer as an employer:
We think Upbeat Communities is a great place to work. Here’s what we provide for our staff:
- 25 days holiday plus 8 Bank Holidays for full time staff (pro rata for part time staff).
- Flexible working to promote a good work / life balance.
- Opportunities for continued training and development.
- Annual team retreat to recharge, re-envision and build relationships across the team.
- Regular support and supervision.
- Competitive pension scheme (5% employer contribution matched by 5% employee contribution).
Empowering individuals and families to thrive as they rebuild their lives.
The client requests no contact from agencies or media sales.
VCSE Research & Insight Worker
NJC Scale Point 23: £32,076 FTE, actual for 22.5hrs £19,245.60
22.5 hours per week
Fixed Term
Eccles, Salford
In October 2022 Salford City Council commissioned Salford CVS to undertake research into the strengths of the Voluntary, Community and Social Enterprise (VCSE) sector as part of their Joint Needs and Strengths Assessment.
Every three years since 2008, Salford CVS leads on State of the VCSE Sector research in Salford and also across Greater Manchester. Working with other local infrastructure organisations, we aim to provide a comprehensive overview of the VCSE sector. Our last research report was published in 2021 and we have started planning for the research to be conducted this year.
In August 2023 we further developed our VCSE sector research and insight work with the commencement of our Salford 99 longitudinal study. This research project is designed to understand the issues affecting the VCSE sector in Salford and aims to track 99 VCSE organisations every six months for a three-year period, so that we gain ‘live’ insight in between our three-yearly State of the VCSE sector large research project. Alongside this work we conduct a Pulse Check survey with a variety of VCSE organisations to get a snapshot of what is changing for them each quarter.
This exciting VCS Research and Insight role involves a combination of VCSE engagement and insight work across Salford.
We are looking for someone who:
- Has experience of research, data collection, analysis and excellent report-writing skills
- Will enjoy working in a fast-paced environment within a team of dedicated, friendly people who believe in making a difference
- Has fantastic organisational skills – able to multitask and work effectively in a busy team environment
- Is able to effectively engage with a wide range of VCSE groups and organisations
- Understands the importance of confidentiality - as you will be involved in conversations on sensitive and confidential topics
- Enjoys working with a diverse range of people from a wide variety of backgrounds and organisations
- Is passionate about the voluntary, community and social enterprise sector
If that sounds like you – then we want to hear from you!
The Benefits of Working for Salford CVS
- 28 days’ holiday - rising to 30 days (after five years), plus Bank Holidays (pro rata for part-time)
- Paid sick leave – subject to terms and conditions of service
- A compassionate approach to dependants leave and compassionate leave - to help deal with life’s unforeseen circumstances
- Pension scheme - with 7% employer contribution (and 1% mandatory employee contribution)
- Cycle to Work Scheme
- Membership of the Hospital Saturday Fund via an employer subsidised scheme (optional and non-contractual)
- RHS family membership (optional and non-contractual)
- Development opportunities - we support and encourage our staff to progress in their careers (including formal training)
- A supportive working culture
Closing date: Friday 24th May 2024 at 12 noon
Interview date: Friday 7th June 2024
We reserve the right to review applications before the closing date should we get sufficient applications.
Please note late applications will not be accepted.
The Volunteer Coordinator will be responsible for managing and co-ordinating FearFree’ Volunteers, including supervision and coaching of volunteers.
Volunteers are essential to FearFree services both support service roles and non-support service roles such as admin and fundraising. Volunteers will be within the following roles:
· Helpline Support: Responsible for logging referrals and triaging cases, ensuring initial safety advice is given and the service user is directed to the most appropriate service, as well as responding to professional enquiries.
· Facilitating and Co-facilitating Group Work Programmes: This will include facilitating peer support groups and being second facilitator for group work programmes providing support to victims/survivors of domestic abuse, those who have experienced sexual violence and group programmes for perpetrator groups supporting those who wish to change their behaviour.
· Befriending Services: offering support to individuals who have experienced domestic abuse or sexual violence and are still impacted by the trauma of their experiences, providing support and encouragement to enable service users to create independent and fulfilling lives.
· Admin support: Supporting with our admin support teams such as HR support, finance support, covering reception and other tasks as required.
The Volunteer Coordinator will work closely with the Volunteer Manager, Head of Fundraising and other Volunteer Coordinators in other FearFree localities.
FearFree is committed to hybrid working and this role will be a mix of home based and office based, alongside requiring travel for meetings. Travel across Devon is required and occasional travel to our other offices may be required.
Main Responsibilities and Tasks
Recruitment and training of volunteers
· Participating in the recruitment of volunteers in both service user facing roles and support roles. This will include advertising for roles, interviewing perspective volunteers and supporting with HR processes.
· Planning and delivering thorough training for all volunteers, dependent on the role they will be completing.
· Ensuring each volunteer continues to develop in their role.
· Liaise with Service Managers and Team Managers to identify roles where volunteers could be utilised.
Service delivery and management of volunteers
· Providing line management support and supervision to volunteers.
· Be point of contact for volunteers to raise concerns and discuss cases.
· Ensure the delivery of a high quality, responsive service to people who have experience domestic abuse and/or sexual violence.
· Manage volunteers to ensure service users individual issues and needs are clearly identified and plans meet these needs including matching volunteers with clients.
· Manage the quality assurance of support given by volunteers including safeguarding and compliance with all relevant legislation and best practice guidance.
· Network with other agencies in order to maintain effective communication and joint working for the benefit of service users.
· Promote the rights, equality, diversity and needs of service users by ensuring they are respected and valued as individuals.
· Produce stories and case studies to support the promotion of the service and to evidence the impact of the service.
· Engage with our Marketing and Fundraising Manager to support with coordinating events and to encourage wider team engagement and support.
Other
· Providing written reports and information as required, including information which can be used for the promotion of the organisation and to deliver key messages regarding the experiences of our service users.
· Undertake role relevant training to maintain knowledge, keep up to date with legislation, information and best practice relating to domestic abuse, sexual violence and other related work to maintain Continued Professional Development.
· Attend team meetings, monthly supervision and participate in organisational data collection as required.
· Contribute to effective team working with a flexible and pro-active approach.
· Work within organisational policies and procedures at all times.
· Respect and value the diversity of the community in which the services work in and recognise the needs and concerns of a diverse range of service users ensuring the service is accessible to all.
· Ensure security of data, especially sensitive personal data inline with the information security policy.
· Maintain an awareness and observation of Fire, Health & Safety regulations.
· Undertake all statutory and mandatory training, as required by the organisation.
· Carry out any other duties that are within the scope, spirit, and purpose of the role, as required.
For a full job description/person specification and to apply, please follow the link provided on this website. The closing date for this role is 7th May 2024.
FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Title: Events Fundraiser
Salary: £31,245-£35,678, dependent on experience
Hours: Full-time (35 hours per week)
Are you a fundraising maestro with a passion for creating impactful events? Join us at Guild Care as our Events Fundraiser! Drive change, combat isolation, and ignite community spirit in Worthing.
Main Duties:
- Lead exciting fundraising events to boost income and awareness.
- Secure sponsorships and partnerships like a pro.
- Analyse event performance for maximum impact.
- Build a dedicated team of donors and volunteers.
- Collaborate closely with the Head of Fundraising for success.
Requirements:
- 2+ years' event fundraising experience.
- Expertise in event management and digital marketing.
- Familiarity with CRM systems (Raisers Edge preferred).
- Passion for the care sector and GDPR compliance.
Desirable Skills:
- Project management or event planning qualifications.
- Experience in volunteer management and donor relations.
Why Join Us:
Transform lives, shape communities, and advance your career with Guild Care. Competitive salary and endless opportunities for growth await!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About the role
£18,975 for 22 hours, FTE salary is £31,051
In this varied and rewarding role you will develop and coordinate our team of volunteers and Sessional Workers (zero hours youth workers). You will be instrumental in defining our volunteer strategy moving forward and identify other participation opportunities such as work experience placements, university placements, internships and apprenticeships.
You will also help develop internal engagement activities and participate in external awareness raising and fundraising activities, to support both volunteering and fundraising.
This role is for 22 hours per week, which will ideally be worked over 4 days. There is the option of hybrid working. We provide a surrey wide service, so the successful applicant will be willing to travel across the county to meet volunteers and sessionals as well as participate in engagement opportunities.
Key responsibilities
Full duties are included in the job outline, key responsibilities include:
- To coordinate the recruitment and induction process for volunteers and sessional workers.
- To coordinate, develop and deliver appropriate induction, training and supervision activities.
- To act as a central point of contact for volunteers and sessional workers
- To embed good practice in every aspect of the volunteer & sessional worker journey.
- To develop and manage partnerships with external stakeholders including Universities/volunteering hubs, local businesses and community groups to encourage a range of opportunities.
- To organise and attend community events and organise recruitment workshops and talks, across the county.
- To support the HR Manager by organising engagement activities and forums for our own staff, sessionals, volunteers and other stakeholders.
- To undertake ad hoc work for our fundraising function, to support our community fundraising efforts.
- To coordinate sessional work opportunities.
About you
You must:
- Have proven experience of recruiting and managing volunteers
- Have experience delivering information or training
- Have experience with having difficult conversations with volunteers or workers
- Have experience of working across different teams, networking and developing links with other agencies
- Be an effective communicator, with strong written communication skills
- Be able to multi-task, plan a workload, set priorities and manage time effectively, working without direct supervision
- Have a good professional knowledge of standard Microsoft packages and databases
- Ideally, have a driving license and use of own vehicle. Mileage expenses are paid.
About us
Action for Carers Surrey has a vision ‘that every unpaid carer in Surrey is heard, valued and supported.’ We are a committed, local charity determined to make a difference to young and adult carers across Surrey.
Our values are Focus, Inclusion, Respect and Excellence. By keeping to our values, we are able to provide an innovative, high quality and compassionate service to carers in every community in Surrey, making a real difference to their wellbeing.
We offer our staff a friendly, supportive, flexible workplace and are committed to welcoming applicants from a wide range of backgrounds as well as supporting staff who have their own caring responsibilities. To this end, we offer staff a weeks paid carers leave. We also provide a generous holiday entitlement, starting at 28 days plus bank holidays, an employee assistance programme, pension and opportunities for development and training.
The Central Service Coordinator will ensure Gaddum delivers its organisational objectives by coordinating efficient and effective Human Resources, People and Central workstreams.
The successful candidate will be reporting to the Head of Finance and working as part of a small but high performing team: They will be a key reference point for the organisation’s leaders to ensure those they manage have the best possible opportunities to thrive during the course of their employment at Gaddum.
The postholder will be responsible for overseeing central systems and processes relating to organisation-wide People Services as required by the Senior Leadership Team and Trustee Board.
This role is subject to a Standard DBS Check.
For any queries regarding the role, please do not hesitate to get in contact for an informal discussion.
Why work with us?
At Gaddum we are all committed to living our values; in all areas of our work we are supportive, empowering, professional, innovative and diverse. Our teams are passionate about working together to support and empower individuals and their communities. You will receive a full induction and training for your role and ongoing support from your colleagues and managers via supervisions, 1:1s and team meetings.
All employees at Gaddum have access to an Employee Assistance Programme, Cycle to Work Scheme and an online rewards/savings platform. Our standard holiday entitlement is 25 days per annum plus bank holidays, with additional leave entitlement for your birthday and for wellbeing in the winter.
Everyone has the right to request flexible working from day one because we recognise the importance of a healthy work/life balance and our standard working week is only 35 hours.
Gaddum is a Living Wage Employer and we are proud to have the Investors in People Silver Award. For a full list of our awards and accreditations, please visit our website.
How to apply
Applications should be made via the attached Application Form and submitted via email. Full details can be found on our website.
Gaddum is proud to be a Disability Confident Level 2 Employer; if you need any support completing your application or require alternative arrangements, please get in contact.
Gaddum is dedicated to fostering an inclusive environment where every individual, regardless of background, feels valued and empowered to contribute. We celebrate diversity as a catalyst for innovation and growth and are committed to creating a workplace that thrives on varied perspectives and mutual respect.
As part of our commitment to equity, diversity and inclusion, Gaddum undertakes anonymous shortlisting by removing identifiable information from applications forms during the shortlisting process.
The client requests no contact from agencies or media sales.
Involve is at the vanguard of changing our democracy. Combining innovative, high-quality practice with making a clear case for a democracy fit for the 21st century, we are showing exactly what our democratic future holds.
As Project Administrator you will play a key role in our team, working together to build a vibrant democracy, where people are at the heart of decision-making. Your focus will be to support the delivery of Involve’s projects and programmes to a high standard, helping to manage relationships, budgets, logistics, events and systems effectively.
To succeed in the role, you will be an outstanding and detail oriented administrator who has excellent organisational, written and verbal communication skills. You will show lots of initiative, be a strong team player whilst also being able to work autonomously, as well as have a passion for our mission
The first major project that will play a significant part of your role will be the Democracy Network - a major project for Involve whose aim is to connect people working on issues of power and democracy to increase our understanding and effectiveness, take action together, and lead on issues to build a stronger democracy.
The Role
We are looking for a coordinator to carry out the delivery of our Vocational Qualifications and Funded Modern Apprenticeship Programmes.
The role includes course and funding administration, communication with students and teaching staff, registration with external bodies, and maintenance of student records.
This post requires essential knowledge of IT with a clear understanding of data input and good data management principles, attention to detail and the ability to follow strict timelines in accordance with our funders, as well as adhering to contract requirements. You must be knowledgeable in using Microsoft office packages, be keen to learn various administrative procedures and to use database systems, both internal and external. We also require good communication and organisational skills.
We continuously recruit students for our various programmes throughout the year, so the successful candidate will have a flexible approach and the ability to prioritise. We are a small organisation so the ability to work independently and to self-motivate is essential, as well as being a supportive member of a small admin team.
About Us
Training for Care is an educational not-for-profit organisation delivering vocational training and short courses in Social Care and Childcare. We have a long history of providing high quality learner focussed training to all levels of staff in the sector and we work with a variety of organisations, from the public, private and voluntary sectors.
Training for Care is based in Edinburgh and delivers training throughout Scotland.
Hours/Salary
This post is part time, 28 hours per week. We can offer a hybrid approach, however 3 days in the office environment is preferred (EH7 5QY)
Salary: £25,000 Pro Rata (Full-Time Equivalent (FTE))
Closing date: Friday 3rd May 2024.
Harris Hill are delighted to be working a Surrey based Carer’s charity to recruit an Individual Giving Officer. In this newly created role you will play a crucial role in nurturing relationships with individual supporters to make a difference to the carer’s the charity supports.
As Individual Giving Officer you will be responsible for creating and implementing strategies to attract, retain, and upgrade individual donors, ensuring a steady and growing stream of funding and support for the organisation.
Key responsibilities will include:
- Identifying, cultivating, and stewarding relationships with individual donors to maximise financial support
- Planning and executing individual giving campaigns, leveraging all available communication channels to engage donors effectively.
- Organising and coordinating donor events, creating opportunities for meaningful engagement and recognition.
- Collaborating with cross-functional teams to align fundraising strategies with organisational goals.
- Contributing to the development and implementation of a comprehensive individual giving strategy.
This position would ideally suit a candidate with;
Proven experience in individual fundraising, legacy fundraising, donor relations, or related fields.
- Strong written and verbal communication skills.
- Excellent interpersonal and relationship-building abilities.
- Familiarity with fundraising databases and CRM systems.
- Knowledge of current trends and best practices in individual giving and philanthropy.
- Ability to work independently and as part of a collaborative team.
This is a homeworking role, however you will be required to be present at the Leatherhead office and events on a semi-regular basis, so is most suitable for candidates within a commutable distance.
For more information about this position and next steps please apply here now.
Harris Hill Charities Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Dementia Wellbeing Worker
Age UK Camden Dementia Wellbeing Service is looking to recruit a Dementia Wellbeing Worker to join their team working 35 hours per week on a permanent basis.
The Dementia Wellbeing Service is part of our specialist dementia services and works closely with the Dementia Befriending Service.
The service supports Camden residents over the age of 55 in the early or moderate stages of dementia, to live independently and safely at home for as long as possible, stay socially engaged and carry on doing what they love.
The successful candidate will:
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Offer a holistic and person-centered assessment for people living with mild cognitive impairment or Dementia to ensure meaningful interventions.
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Manage a case load of clients, providing practical and emotional support to the most isolated and vulnerable in our community.
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Provide information, advice and support to carers (family/friends), health/social care professionals and other voluntary organisations and to disseminate knowledge and best practice so that individuals living with cognitive impairment in relation to dementia or undiagnosed dementia have the best care possible.
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Maintain accurate and appropriate records via Charity Log database and in accordance with UKGDPR.
Salary: £33,525.36 to £34,743.24 pa incl. London Weighting.
Hours: 35 per week
Contract Type: Permanent
Please be advised that as we are looking to fill this post on an immediate basis we will be interviewing shortlisted candidates on a rolling basis.
As part of the application process please submit an updated CV and Covering letter, demonstrating how you meet the shortlisting criteria in the Person Specification. Please also complete and return the criminal convictions declaration form.
Age UK Camden is an Equal Opportunities and London Living Wage Employer. Registered Charity No. 293446
The client requests no contact from agencies or media sales.
Hours: Full- and part-time positions
Contract: Permanent
Location: CAML charity offices and outreach venues
Salary (pro rata for part time): From £28,000 per annum
Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays
Pension: The charity operates a pension scheme
The charity offers an employee assistance programme
Deadline: 6pm, Thursday 16th May 2024
Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth, Merton and beyond. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.
We are looking for an accredited Debt Adviser to provide comprehensive debt advice and support to those in need. If you have at least one year’s experience as an accredited debt adviser, passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.
If you are not an accredited Debt Adviser but you are an accredited Generalist Adviser with at least one year’s experience, are willing to complete the relevant training, passionate about supporting Merton and Lambeth residents, we would love to hear from you.
The successful candidate will have excellent interpersonal skills and be able to work flexibly with clients. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of casework. You will also be very well informed with regards to legislation, case law and policy changes relating to debt and benefits.
Our offices have excellent public transport links and Mitcham also has a carpark. We offer a friendly and welcoming work environment and can provide flexible work opportunities dependent on service demands.
Main duties and responsibilities
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Provide comprehensive, full range of debt advice in line with Financial Conduct Authority and Debt Advice Quality Framework
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Commit to train for debt adviser (if trainee) and ongoing training/development (all roles) as requested by the charity
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Provide generalist advice in benefits, income maximisation and housing as required
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Complete Debt Relief Orders on behalf of clients (if accredited)
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Use your interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor approach to advice accordingly
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Provide a clear plan of action and follow-up on actions relating to cases as appropriate
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Follow-up on actions relating to cases as appropriate
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Identify and escalate serious problems, including safeguarding, appropriately
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Ability to work to own initiative within a team environment.
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Work closely with service colleagues and wider CAML team
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Support clients in CAML offices and outreach venues
Monitoring Quality and Case Recording
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Ensure all client engagement and support is comprehensively and accurately recorded
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Review your work, and monitor quality standards, as per the Citizens Advice quality framework
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Ensure data protections regulations are adhere and office procedures followed
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Work with your line manager, senior managers and charity colleagues to develop and improve services, and your own standards.
Other Duties and Responsibilities
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With wider charity team and other organisations, ensure clients are supported with related advice issues
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Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard
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Assist and contribute to the charity’s communications, research and campaigns work
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Maintain positive working relations with our stakeholders
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Professionally represent Citizens Advice Merton and Lambeth
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Other duties as requested by your line manager, senior manager and Chief Executive
Professional Development
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All our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager (Head of Advice Services).
Person Specification
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Generalist Adviser certificate (Citizens Advice or equivalent) – Essential
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Accredited debt adviser (either through relevant Citizens Advice debt training, Wiser Adviser training). – Essential for accredited role
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Willingness to undertake training and development to comply with Citizens Advice quality standards
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Experience of using client management databases (we use Casebook) - Desirable
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Ability to prioritise work, meet deadlines and manage caseload - Essential
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IT competency and experience - Essential
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Ability and willingness to work as a team - Essential
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Understanding of and commitment to the aims and principles of Citizens Advice service - Essential
This job description and personal specification does not form part of any contract.
If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to find out how to apply. (please note we will not consider CVs for this role).
The deadline for applications is 6pm, Thursday 16th May 2024.
If you do not hear from us, we are afraid your application was unsuccessful.
We reserve the right to close applications early if we receive sufficient applications for the role.
We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We’re looking for a Housing & Income Officer to join our Landlord Services team based locally at our services in Bracknell, Windsor and Maidenhead.
£32,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel in control of your career? You’ll feel at home here.
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Look Ahead manages a number of young people services in Bracknell and the Royal Borough of Windsor and Maidenhead.
Look Ahead is looking for a highly motivated and committed Housing & Income Officer for an initial 6-month placement to work alongside our support workers and deliver a good quality intensive housing management service to our customers.
The successful applicant will be responsible for all aspects of housing management within the service. This will include rent arrears management, occupancy agreement management, ASB management, void management and some compliance and repair reporting responsibilities. This is not an exclusive list.
You will be based at our local offices in Bracknell, the Royal Borough of Windsor and Maidenhead. You will have significant daily contact with our customers and staff.
The successful candidate needs to be able to meet challenging targets for arrears and voids, have excellent problem-solving skills and be prepared to “go the extra mile”.
The role is based on site at two of our young people's schemes- visiting customers in their homes and having a presence in the community. This role covers Bracknell Forest in Berkshire, the Royal Borough of Windsor and Maidenhead region.
This role is a Fixed Term Contract, lasting 6-9 months.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you’ll do:
• Sign up new customers to the appropriate occupancy agreement and ensure housing benefit claims submitted and maintained correctly.
• Be responsible for monitoring and updating all relevant information on Look Ahead`s housing management database including inputting all new customers and ending occupancy agreements in a timely way.
• Proactively monitor rent accounts and take timely and effective action to deal with increasing rent and service charge arrears.
• Ensure all customers are supported to have the most appropriate payment method (rent payment cards, direct debit etc.) for their individual circumstances to ensure easy payment of their rent and/or arrears.
• Lead on making back-dated claims for housing benefit and appealing over-payment deductions.
• Ensure that all customers are kept informed of their rent account status regularly and that action plans are agreed with customers to address any arrears or other rent related issues promptly.
• Issuing arrears warning letters, monitor payment agreements and escalate arrears enforcement action.
• Serve accurate notices for possession, complete court paperwork and represent Look Ahead in court cases in the county court.
• Requesting rent adjustments and repayment of housing benefit over-payments
• Ensure that there are effective and on-going liaison processes in place with key agencies such as the housing benefit service, Department of Work and Pensions and local police.
• Develop and promote financial inclusion initiatives in the service such as advertising credit unions and local debt management advice services.
• Act as the lead role for void management in services – ensure void inspection forms are completed, void reporting systems are maintained and that there is effective liaison with the organisation’s void team and contractors. Ensure that void turnaround times are in line with Key Performance Indicators and post inspections are completed and reported.
• Support local staff to ensure occupancy levels at the service are as high as possible and escalate issues where necessary.
• Lead on ASB enforcement across the portfolio ensuring early intervention techniques are utilised. Ensure timely and appropriate actions is taken against perpetrators including issuing warnings and serving notices where appropriate.
• Maintaining systems and spreadsheets associated with all housing management functions and producing reports and data where requested.
• Act as the lead role for reporting repairs in the service both in communal areas (internal and external areas) as well as in customer rooms. Ensure all works are post inspected and reported. Liaise with contractors to ensure access is granted.
• Act as the lead officer in completing all required compliance tasks within the service including call point and fire alarm checks, fire door checks, fire evacuation drills, health and safety inspections, carrying out living standard checks. This list is not exhaustive.
• Make sure all compliance records are maintained to a good standard and that KPIs are being met. Liaise with the scheme manager regarding underperformance against compliance targets.
• Participate in team meetings, 1:1 meetings with the manager and undertake any training required for the post.
• Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager
• Adhere to all the policies and procedures of Look Ahead Care & Support, those specific to the project including any statutory requirements.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
• Approachable and open behaviour. Can work independently and as part of a team.
• Prefers working as part of a group or team.
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
• Exercises decisions and discretion in a non-judgmental manner.
• Is assertive and will challenge others.
• Has a practical and logical mind and is naturally well organised.
• Thrives on change and enjoys dynamic diverse environments.
• Demonstrates significant confidence and high levels of self-esteem.
• Is respectful, articulate, and sensitive in style of communication.
• Is passionate and enthusiastic about his/her career and job experiences.
• Is motivated towards excellence and improvement of personal performance with a can-do attitude.
• Committed and passionate about improving the life chances of vulnerable customers.
• Ability to cope positively with challenging and diverse behaviour.
What you’ll bring:
Essential:
- Experience of monitoring rent accounts and managing rent arrears
- Experience of using computerised rent systems to monitor arrears and record information.
- Ability to track and manage void properties and ASB cases.
- Knowledge of managing ASB and lettings and be able to explain good practice in this area.
- Extensive knowledge of welfare benefits, especially housing benefit.
- Experience of liaising with housing benefit departments, the DWP and other external agencies.
- Confidence in interpreting rent accounts and using IT packages to run and create reports, identify priorities, and update records.
Desirable:
- 1-2 years’ experience in housing management.
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Hours: Full- and part-time positions
Contract: Permanent
Location: CAML charity offices and outreach venues across Merton
Salary (pro rata for part time):
From £26,500 per annum, dependent on experience, for accredited Advisers
£25,642.50 per annum for Trainee Advisers
Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays
Pension: The charity operates a pension scheme
The charity offers an employee assistance programme
Deadline: 6pm, Thursday 9th May 2024
Are you an experienced accredited Adviser or Caseworker, or have you worked with an advice support organisation with experience of supporting clients with advice assessments and/or general queries?
Do you want to support individuals and families impacted by the cost of living crisis?
Are you looking for a role with a professional, supportive and expanding advice charity with over 80 years of experience working in South West London?
If so please read on:
Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth, Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.
Owing to charity expansion, we are looking for experienced, accredited Advisers and trainee Advisers to provide comprehensive advice and support to clients. If you have at least one year’s experience of working in an advice support organisation, are passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.
The successful candidates will have excellent interpersonal skills and be able to work flexibly with clients and for the charity. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of follow up advice and casework. You will also be very well informed with regard to legislation, case law and policy changes relating to advice and benefits.
Main duties and responsibilities
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Provide comprehensive advice in all generalist subject areas including welfare benefits, debt and income maximisation, in line with Citizens Advice requirements.
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Commit to train for generalist adviser accreditation (if trainee) and ongoing training/development (all roles) as requested by the charity
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Use your interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor your approach to advice accordingly
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Provide a clear plan of action and follow-up on actions relating to cases as appropriate
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Identify and escalate serious problems, including safeguarding, appropriately
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Ability to work to own initiative within a team environment. Work closely with service colleagues and wider CAML team
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Support clients in CAML offices and outreach venues
Monitoring Quality and Case Recording
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Ensure all client engagement and support is comprehensively and accurately recorded
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Review your work, and monitor quality standards, as per the Citizens Advice quality framework
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Ensure data protections regulations are adhered and office procedures followed
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Work with your line manager and senior managers to develop and improve services, and your own standards.
Other Duties and Responsibilities
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With wider charity team and other organisations, ensure clients are supported with related advice issues
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Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard
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Assist and contribute to the charity’s communications, research and campaigns work
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Maintain positive working relations with our stakeholders
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Professionally represent Citizens Advice Merton and Lambeth
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Other duties as requested by your line manager, senior manager and Chief Executive
Professional Development
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All our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.
Person Specification
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Generalist Adviser certificate (Citizens Advice or equivalent) including debt module – Essential for accredited roles
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Experience of providing information/assessments to clients - Essential for trainee roles
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Experience of using client management databases (we use Casebook) – Essential
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Fantastic communication skills - Essential
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Ability to prioritise work, meet deadlines and manage caseload – Essential
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IT competency and experience – Essential
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Ability and willingness to work as a team – Essential
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Understanding of and commitment to the aims, principles and values of Citizens Advice service – Essential
This job description and personal specification does not form part of any contract.
If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our websitefor full description and find out how to apply (please note we will not consider CVs for this role).
The deadline for applications is 6pm, Thursday 9th May 2024.
If you do not hear from us, we are afraid your application was unsuccessful.
We reserve the right to close applications early if we receive sufficient applications for the role.
We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.
The client requests no contact from agencies or media sales.
We are proud to be partnering with a National trade union body to find an outstanding National Officer’s Secretary.
You will have an understanding of member-based organisations, servicing committee meetings, expense processing, and usual undertaking of secretarial duties. Also, you will have to provide full PA support to the National Officer (NO) including establishing a clear understanding of the NO’s sector- specific responsibilities and contacts. The National Officer’s Secretary will deal with correspondence on behalf of the NO, including liaising with other departments where necessary. This job requires you to be involved in accurate preparation of paperwork, maintaining diary and organising meetings when necessary plus occasional travel to quarterly meetings. You will be providing advanced knowledge of Microsoft Office software, including up to date Word applications, Excel and other database facilities, Outlook and Internet. The National Officer’s Secretary will be making travel and accommodation arrangements in liaison with Finance Department and eternal providers as necessary. You will also be managing discreet projects on the NO’s behalf.
This role is an immediate start and will be a temp role for up to 3 months with scope to become permanent. Office based near Holborn.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a call to brief you on the role. We are looking forward to connecting with you.
Head of UK Programmes Grants and Programmes Contract: Fixed term to 31st May 2025 (maternity cover)
Hours: 35 hours per week - open to part time/ flexible work discussions.
Salary: £55,000 - £60,000 per annum Location: Anchored to London office, Southwark, 1-2 days a week. Flexibility to work from other Carers Trust’s offices around the UK when needed.
Head of UK Programmes is the senior lead on UK-wide grants and programmes, working closely with nation teams and fundraising to shape and deliver a sector leading portfolio of programmes that is evidence informed, and evidence generating, catalysing positive change for carer organisations and unpaid carers. This role requires an established social sector leader who is adept at demonstrating internal and external leadership,
You will be detail oriented and logical to provide robust programme quality and assurance expertise, yet equally comfortable to lead the organisation externally too. You will be passionate about positioning Carers Trust’s programmatic offer as relevant and additive, drawing on emerging and best practice from across our network of 126 carer organisations.
As a seasoned programmes professional your leadership accountability for UK Programmes spans from development through to implementation and you will work closely across the nations to steward and role model a joined up approach across Carers Trust’s programme cycle, leading to meaningful and coherent programming.
The role holder will instill a learning and continuous improvement culture across the programmes and impact community, to ensure that programmatic learning is used to inform our network offer, evolving research agenda and influencing activities. The post holder will lead a UK programmes team, and be able to work thematically on programmes for carers of all ages and will be comfortable with a matrix management approach to nation-specific programmes teams. The UK programmes team will vary in size according to the volume and complexity of Carers Trust’s programmes portfolio