Database Manager Jobs

THE OPPORTUNITY TO REALLY MAKE A DIFFERENCE.

Job title - Events Fundraiser

Office Location – Wendover, Bucks.

Salary - Up to £30,000 (FTE)

Benefits – 25 days annual leave (FTE) + 8 statutory days. Workplace pension 5% employer contributions. Must be able to attend events and meetings across the UK, some of which will be outside of normal office hours. (Clean driving licence and own vehicle essential, mileage will be reimbursed).

Working Hours: 3 days a week (Hybrid, working with two days in the office each week) 

About the Role 

The Events Fundraiser will support the charity’s aim to provide all life-limited children, their families, and carers, within their hospice, emotional support through the power and pleasure of nature. The post holder will be responsible for generating income through the management of a range of fundraising events, as well as supporting individuals organising their own fundraising activities within their community and/or corporate environment. 

You will ensure efficient event management and administration as well as provide excellent supporter care. 

The Event Fundraiser will:

• Project manage a range of events, including planning, marketing, and supporter stewardship, through to event delivery and evaluation. 
• Effectively manage internal and external stakeholders to deliver and schedule events, on time, within budget, meeting fundraising goals. 
• Deliver exceptional supporter care to those who support the work of the charity. 
• Plan and deliver events, including logistics, briefing of stakeholders and volunteers, compiling risk assessments and any other tasks relevant to ensuring an excellent supporter experience. 
• Ensure the supporter database is accurate and up to date, as well as follow all relevant financial processes to ensure event income and expenditure are accurately recorded. 
• Report fortnightly to the Director of Fundraising & Communications on agreed fundraising targets and activity. 
• Be responsible for ensuring relevant community and events pages, news, and forms on the Greenfingers website are accurate and up to date. 
• Work collaboratively with the team.
• Carry out any other duties as may be reasonably required.
• Work in line with the Fundraising Regulator and Charity Commission guidelines, and other relevant codes of conduct.

Working as an integral part of the Fundraising & Communications Team, you will be:

• Self-motivated and able to work independently as well as part of a team.
• Able to manage multiple projects and meet tight deadlines.
• A great people person with good public speaking and presentation skills as well as strong networking skills.

Essential:

• Experience of excellent high-quality event planning and delivery. 
• Knowledge of the principles and methods of Community and Event Fundraising. 
• Demonstrable experience of growing events, in terms of both income and participant numbers.
• Experience in providing excellent levels of supporter care and building strong relationships. 
• Excellent verbal and written communication skills. 
• Experience in managing third-party suppliers.
• Experience working to agreed budgets and deadlines. 
• An excellent networker, excited about working for the gardening industry’s favourite national charity.
• Experience of, or willingness to learn to use the Donorfy database. 
• Willingness to travel and attend events across the UK (some overnight stays may be required). 

Desirable:

• An understanding of the principles of relationship marketing and supporter care.
• Experience in volunteer management. 

Must possess a full driving license.

Are you great at talking to people?

We’re looking for someone to train as a Community Energy Champion to be able to provide energy advice to people in communities.

You will visit clients at home to complete Home Energy Audits, providing information and individualised support, and facilitating access to options which will improve people’s wellbeing and energy security. This will include recommending grants and helping complete applications and forms.  

As a Community Energy Champion, you will deliver face-to-face and virtual energy workshops to parent groups, carers groups, community groups and others. There is also the opportunity to  work with energy and water providers and other organisations to arrange themed workshop sessions.

This role will suit someone with excellent communication, planning skills, time management and an adaptable working style. Applicants should have relevant experience of delivering information and advice to a range of client groups. You must be confident using IT and will be trained to use our client database.

This is a part-time role (22.5 hours) and is 1 year fixed-term based at our office in New Ash Green, and the applicant will be expected to travel to other areas. Own car essential.

Apply today!

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous 31 days annual leave entitlement plus bank holidays

· Opportunities for hybrid working

· Benenden Health Care

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

Job Title: Events Fundraiser
Salary: £31,245-£35,678, dependent on experience
Hours: Full-time (35 hours per week)

Are you a fundraising maestro with a passion for creating impactful events? Join us at Guild Care as our Events Fundraiser! Drive change, combat isolation, and ignite community spirit in Worthing.

Main Duties:

• Lead exciting fundraising events to boost income and awareness.
• Secure sponsorships and partnerships like a pro.
• Analyse event performance for maximum impact.
• Build a dedicated team of donors and volunteers.
• Collaborate closely with the Head of Fundraising for success.

Requirements:

• 2+ years' event fundraising experience.
• Expertise in event management and digital marketing.
• Familiarity with CRM systems (Raisers Edge preferred).
• Passion for the care sector and GDPR compliance.

Desirable Skills:

• Project management or event planning qualifications.
• Experience in volunteer management and donor relations.

Why Join Us:

Transform lives, shape communities, and advance your career with Guild Care. Competitive salary and endless opportunities for growth await!

About the role

£18,975 for 22 hours, FTE salary is £31,051

In this varied and rewarding role you will develop and coordinate our team of volunteers and Sessional Workers (zero hours youth workers).  You will be instrumental in defining our volunteer strategy moving forward and identify other participation opportunities such as work experience placements, university placements, internships and apprenticeships.

You will also help develop internal engagement activities and participate in external awareness raising and fundraising activities, to support both volunteering and fundraising.

This role is for 22 hours per week, which will ideally be worked over 4 days.   There is the option of hybrid working.   We provide a surrey wide service, so the successful applicant will be willing to travel across the county to meet volunteers and sessionals as  well as participate in engagement opportunities.

Key responsibilities

Full duties are included in the job outline, key responsibilities include:

• To coordinate the recruitment and induction process for volunteers and sessional workers.
• To coordinate, develop and deliver appropriate induction, training and supervision activities.
• To act as a central point of contact for volunteers and sessional workers
• To embed good practice in every aspect of the volunteer & sessional worker journey.
• To develop and manage partnerships with external stakeholders including Universities/volunteering hubs, local businesses and community groups to encourage a range of opportunities.
• To organise and attend community events and organise recruitment workshops and talks, across the county.
• To support the HR Manager by organising engagement activities and forums for our own staff, sessionals, volunteers and other stakeholders.
• To undertake ad hoc work for our fundraising function, to support our community fundraising efforts.
• To coordinate sessional work opportunities.

About you

You must:

• Have proven experience of recruiting and managing volunteers
• Have experience delivering information or training
• Have experience with having difficult conversations with volunteers or workers
• Have experience of working across different teams, networking and developing links with other agencies
• Be an effective communicator, with strong written communication skills
• Be able to multi-task, plan a workload, set priorities and manage time effectively, working without direct supervision
• Have a good professional knowledge of standard Microsoft packages and databases
• Ideally, have a driving license and use of own vehicle. Mileage expenses are paid.

About us

Action for Carers Surrey has a vision ‘that every unpaid carer in Surrey is heard, valued and supported.’ We are a committed, local charity determined to make a difference to young and adult carers across Surrey.

Our values are Focus, Inclusion, Respect and Excellence.  By keeping to our values, we are able to provide an innovative, high quality and compassionate service to carers in every community in Surrey, making a real difference to their wellbeing.

We offer our staff a friendly, supportive, flexible workplace and are committed to welcoming applicants from a wide range of backgrounds as well as supporting staff who have their own caring responsibilities. To this end, we offer staff a weeks paid carers leave.  We also provide a generous holiday entitlement, starting at 28 days plus bank holidays, an employee assistance programme, pension and opportunities for development and training.

Hybrid working. One day a month at War on Want’s head office, more In-person days required on an ad-hoc basis.

War on Want is a dynamic organisation working in the UK and with partners around the world to fight poverty and defend human rights, as part of the movement for global justice. We believe a better world is possible. A world in which everyone lives a dignified life free from repression, injustice and climate disaster. Poverty is political: the most effective way to end it is by taking collective action to challenge deep rooted structures of inequality and injustice.

War on Want campaigns in the UK to challenge human rights abusing corporations and governments, and hold those responsible for inequality and poverty to account. We publish in-depth research exposing injustice and human rights abuse globally. We work in partnership with grassroots groups, trade unions and workers’ organisations in the Global South. We stand in solidarity with movements fighting for their rights around the world.

The Income & Engagement Department is responsible for fundraising, external communications and the organisational supporter database. A significant proportion of the department’s efforts are directed towards encouraging new and existing War on Want supporters to engage with our campaigns and support our work financially. Many of these supporters are War on Want Members who kindly support us with regular monthly donations.

The Income & Engagement Department is responsible for fundraising, external communications and the organisational supporter database. A significant proportion of the department’s efforts are directed towards encouraging new and existing War on Want supporters to engage with our campaigns and support our work financially. Many of these supporters are War on Want Members who kindly support our work with regular monthly donations.

As War on Want’s Income & Engagement Assistant, you will lead the day-to-day running of supporter care... In addition, you will provide the department with administrative support to ensure the smooth running of the income and engagement programme and help develop key areas of strategic importance.

This role is a fantastic opportunity for someone looking to deepen their supporter care experience, whilst building valuable experience in other areas of fundraising – including reporting, high value partnerships, and individual giving activities. In doing so, you will strengthen your understanding and skillset across a range of channels and make valuable contributions to War on Want’s mission to end global poverty and defend human rights.

For further information and to apply, please visit our website via the 'Apply' button.

Application deadline:  23.59 Sunday 2 June 2024

Date for interviews: First interview w/c 10 June (online) Second interview w/c 17 June (in-person)

War on Want is a registered charity no 208724. We actively encourage applicants from ethnic minorities and aim to be an equal opportunities employer.

Harris Hill are delighted to be working a Surrey based Carer’s charity to recruit an Individual Giving Officer. In this newly created role you will play a crucial role in nurturing relationships with individual supporters to make a difference to the carer’s the charity  supports.

As Individual Giving Officer you will be responsible for creating and implementing strategies to attract, retain, and upgrade individual donors, ensuring a steady and growing stream of funding and support for the organisation.

 Key responsibilities will include:

• Identifying, cultivating, and stewarding relationships with individual donors to maximise financial support
• Planning and executing individual giving campaigns, leveraging all available communication channels to engage donors effectively.
• Organising and coordinating donor events, creating opportunities for meaningful engagement and recognition.
• Collaborating with cross-functional teams to align fundraising strategies with organisational goals.
• Contributing to the development and implementation of a comprehensive individual giving strategy.

This position would ideally suit a candidate with;

Proven experience in individual fundraising, legacy fundraising, donor relations, or related fields.

• Strong written and verbal communication skills.
• Excellent interpersonal and relationship-building abilities.
• Familiarity with fundraising databases and CRM systems.
• Knowledge of current trends and best practices in individual giving and philanthropy.
• Ability to work independently and as part of a collaborative team.

This is a homeworking role, however you will be required to be present at the Leatherhead office and events on a semi-regular basis, so is most suitable for candidates within a commutable distance.

For more information about this position and next steps please apply here now.

Harris Hill Charities Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

About You.

Are you passionate about communicating a message of hope and transformation that will engage current donors as well as recruit new supporters in financing our work to welcome and empower refugees and asylum seekers?

Are you a team player who can work well with others, whilst also being a self-starter who can show initiative?

Are you creative, with a flair for communicating in a way that is striking, personable and engaging?

Are you meticulous in written communication, with a keen eye for grammar, spelling, and structure?

Are you comfortable working digitally, embracing new developments in tech?

Are you an exceptional communicator looking for a new challenge in a supportive, dynamic team?

If that describes you, then you sound like the perfect fit!

Context of the role.

The successful candidate will be guided by the Communications & Fundraising Officer to communicate the experiences of refugees and asylum seekers and demonstrate the impact of Upbeat Communities to our supporters and followers, as well as to new audiences. They will have a positive attitude and love communicating what we do as a charity.

The role can mostly be done remotely; however, it will be required for the candidate to travel to our base in Derby a minimum of 1 day a week to stay connected to the team, and for team meetings and training as and when they occur.

About us.

Upbeat Communities was founded in response to the needs of refugees arriving in the UK and the stories they shared of their lives and their journeys. Through building relationships with those from refugee communities we were able to identify their needs and the best ways to respond.

One of the best resources a refugee can have to help them settle in their new home is a good social network. Relationships and connectedness can help overcome the many challenges faced by those seeking refuge. With this aim, we want to help connect refugees into community.

Our name reflects our vision to see thriving, positive communities where refugees can contribute and make the most of opportunities.

We greet new arrivals with our Welcome Boxes befriending project. We offer free English classes and community activities to help refugees (adults and children) integrate. We empower refugees to rebuild their lives through Host Derby (temporary accommodation), mentoring (careers guidance) and the UK Refugee Resettlement Scheme, which local authorities contract us to deliver. We also empower the local community through awareness raising.

Our organisational values, lived out by our staff and volunteers, are:

We work to WELCOME. We create COMMUNITY. We are inspired to act with INTEGRITY.  We exist to EMPOWER. We are committed to CREATIVITY. We run on RELATIONSHIPS. We are proud to be PROFESSIONAL. We have COMPASSION at our core.

Upbeat Communities' Christian ethos is the motivation for starting and the basis for our values. Jesus's primary message was 'to love your neighbour as you love yourselves'. We seek to embody this by showing love and compassion to refugees who have been displaced by war, conflict, or persecution. Many of our team are Christians but we are eager to build a team that is representative of the diverse nationalities, faiths, and life experiences of the communities we work with.

Main duties and responsibilities:

Content creation

•  Creating written and visual content for social media and our website.
• Finding useful resources, articles, and news to be shared on our website, blog and social media.

Social media and website

•  Day-to-day management of Upbeat’s social media accounts including creating and scheduling content, replying to messages, and interacting with followers.
•  Updating the website with relevant images, statistics, and news.

Supporter stewardship

• Following Upbeat’s donations process, ensure donors are thanked in an appropriate and timely manner, and that all communications are logged on to our database (Donorfy).
• Researching local fundraising or awareness-raising opportunities and events.

Other

• Working with Upbeat’s Communications & Fundraising Officer on larger-scale fundraising campaigns throughout the year, as well as the communication of these campaigns.
• Making an active contribution to the overall work of Upbeat Communities through team meetings, staff training, awareness and fundraising events, and any other appropriate activities.
• Being committed to and working in accordance with Upbeat’s values and ethos, as well as adhering to all organisational policies and procedures.

Person Specification:

We are looking for an exceptional candidate who can demonstrate the following qualifications,

experience and skills.

Qualifications & Experience

• Demonstrable experience of excellent use of the English language, particularly written.
• Experience of a wide range of communications, marketing, and media.
• Experience managing social media accounts.
• Evidence of past written work that can be presented on request.
• Experience of creative work e.g. graphic design, video editing or photography.
• Confidence writing lively, compelling copy.
• Experience of working collaboratively, especially in small teams.

Skills and attributes

• Compassionate and excited to have the opportunity to work alongside refugees.
• Team player who can work well in collaboration with others.
• Excellent use of the English language, with a keen eye for grammar, spelling, and structure.
• Creative.
• Comfortable in connecting and networking with a wide range of people using a broad variety of communication methods.
• Ability to speak about the needs, work, and vision of Upbeat Communities with passion, accuracy, and clarity.
• Well organised and able to manage and prioritise workloads.
• Strong understanding of technology and information systems relevant to the role (e.g. Microsoft 365, Donorfy, Mailchimp, Typeform, Squarespace and Meta Business Suite).
• Calm and consistent manner, able to demonstrate initiative, problem-solve and to work well under pressure.
• Excellent interpersonal skills. Diplomatic, articulate and the ability to forge good working relationships with colleagues.
• Proven ability to write succinct, intelligent, creative copy that can be used for fundraising and communications.
• Meticulous attention to detail.
• Understanding of cultural diversity and the ability to work with people from a range of different cultures.

Other:

• Knowledge of the needs of refugees and commitment to their support, wellbeing and empowerment.
• Commitment to Upbeat Communities’ Christian ethos and values.
• The right to work in the UK.

What we offer as an employer:

We think Upbeat Communities is a great place to work. Here’s what we provide for our staff:

• 25 days holiday plus 8 Bank Holidays for full time staff (pro rata for part time staff).
• Flexible working to promote a good work / life balance.
• Opportunities for continued training and development.
• Annual team retreat to recharge, re-envision and build relationships across the team.
• Regular support and supervision.
• Competitive pension scheme (5% employer contribution matched by 5% employee contribution).

You will provide support to our Cost-of-Living Crisis Clinic Consultant to co-ordinate the efficient service delivery of our busy Cost-of-Living Crisis Clinics, used by clients who need assistance to make successful applications for: welfare benefits; social housing; lower utility and broadband tariffs; and crisis and general grants.   You will work with a wide range of people internally and externally, providing support and supervision to volunteer advisers and helping clients.

You will be a confident communicator who will have the right blend and balance of strong administration skills with excellent interpersonal and customer-facing skills and legal knowledge, working for a charity supporting and enhancing the lives of people in the local community.

This role is central to Westway Trust’s commitment to deliver activities and events to the benefit of the North Kensington community. You will also work from and help to co-ordinate the delivery of our Cost-of-Living Crisis Clinic at our outreach site, St Luke’s Community Centre, EC1V.

Key responsibilities of the role include but not limited to:

General Duties

• Being the initial point of contact; receiving calls and emails from clients and referring agencies, , and booking client appointments in an efficient and timely manner
• Setting up and clearing away after Cost-of-Living Crisis Clinic sessions, (currently, Tuesdays, at St Luke’s Community Centre, 90 Central Street, Islington, EC1, and Wednesdays at Westway Trust, 1 Thorpe Close, Ladbroke Grove, W10).  Sessions start at 9.00am and finish around 1.00pm
• Meeting, greeting and orienting (showing where the facilities are and H&S guidance) clients and volunteers
• Triaging clients on to our database and referring clients who are out of scope to other relevant organisations
• Assisting clients to complete online and paper forms both face-to-face and remotely
• Liaising in a positive manner with our stakeholders, eg. clients, other teams within Westway Trust, our funder, a City Law firm, and our hosts, Westway Trust and St Luke’s Community Centre
• Responsibility for monitoring our work, completing simple reports, writing case studies, making sure volunteers complete their data entry after advising clients, and running case management statistics using AdvicePro, our case management system) (training on AdvicePro will be provided)
• Recruiting, inducting, training and supervising volunteers both corporate (from the City) and lay (students and local residents)
• Casework; writing up case notes about clients helped
• Attending relevant meetings and training and keeping resources up-to-date
• General administration including: photocopying, scanning and record keeping, and coordinating the general day-to-day activities of the Cost-of-Living Crisis Clinics
• Effectively contributing to make our Cost-of-Living Crisis Clinics high performing in line with the values of Westway Trust

Appeals & Representation Duties

Responsibility for our legal appeals representation service, including:

• Triaging clients, including reading appellant’s hearing bundles to assess the merits of their case
• Case management of appellants’' appeal cases, (ie, smooth management of appellants' cases from inception to post-hearing)
• Attending hearings
• Guiding and case managing lawyers/law students on applications for leave to appeal/set aside to the Upper Tribunal/Judiciary, (from the Lower Tribunal).  Full training will be given

Qualifications: You will have or be working towards a law degree or equivalent. 

Knowledge and Experience:

• A good understanding of the law in any jurisdiction
• Experience of providing an efficient, customer focused service, with a personable and collaborative approach and ability to provide, develop and maintaining friendly positive relationships with customers, staff, volunteers and other stakeholders
• Good time management and organisational skills
• Excellent administrative skills
• High level of IT skills. Experience of using Microsoft Word, Excel and PowerPoint and database software (we use AdvicePro)

Personal Skills:

• Good people management/awareness skills
• Good communication and presentation skills, orally and in writing.
• Ability to work independently and on own initiative with minimum supervision
• Ability to work as part of a team in a multi-cultural and diverse environment
• An inquisitive mind and good problem solver
• Interest in civil law
• Good memory and research skills
• Demonstrable understanding and commitment to equality, diversity and inclusion

Connections to/understanding of North Kensington or the surrounding area is highly desirable

We’re looking for a Housing & Income Officer to join our Landlord Services team based locally at our services in Bracknell, Windsor and Maidenhead.

£32,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel in control of your career? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Look Ahead manages a number of young people services in Bracknell and the Royal Borough of Windsor and Maidenhead.

Look Ahead is looking for a highly motivated and committed Housing & Income Officer for an initial 6-month placement to work alongside our support workers and deliver a good quality intensive housing management service to our customers.

The successful applicant will be responsible for all aspects of housing management within the service. This will include rent arrears management, occupancy agreement management, ASB management, void management and some compliance and repair reporting responsibilities. This is not an exclusive list.

You will be based at our local offices in Bracknell, the Royal Borough of Windsor and Maidenhead. You will have significant daily contact with our customers and staff.
The successful candidate needs to be able to meet challenging targets for arrears and voids, have excellent problem-solving skills and be prepared to “go the extra mile”.

The role is based on site at two of our young people's schemes-  visiting customers in their homes and having a presence in the community. This role covers Bracknell Forest in Berkshire, the Royal Borough of Windsor and Maidenhead region.

This role is a Fixed Term Contract, lasting 6-9 months.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you’ll do:

• Sign up new customers to the appropriate occupancy agreement and ensure housing benefit claims submitted and maintained correctly.
• Be responsible for monitoring and updating all relevant information on Look Ahead`s housing management database including inputting all new customers and ending occupancy agreements in a timely way.
• Proactively monitor rent accounts and take timely and effective action to deal with increasing rent and service charge arrears.
• Ensure all customers are supported to have the most appropriate payment method (rent payment cards, direct debit etc.) for their individual circumstances to ensure easy payment of their rent and/or arrears.
• Lead on making back-dated claims for housing benefit and appealing over-payment deductions.
• Ensure that all customers are kept informed of their rent account status regularly and that action plans are agreed with customers to address any arrears or other rent related issues promptly.
• Issuing arrears warning letters, monitor payment agreements and escalate arrears enforcement action.
• Serve accurate notices for possession, complete court paperwork and represent Look Ahead in court cases in the county court.
• Requesting rent adjustments and repayment of housing benefit over-payments
• Ensure that there are effective and on-going liaison processes in place with key agencies such as the housing benefit service, Department of Work and Pensions and local police.
• Develop and promote financial inclusion initiatives in the service such as advertising credit unions and local debt management advice services.
• Act as the lead role for void management in services – ensure void inspection forms are completed, void reporting systems are maintained and that there is effective liaison with the organisation’s void team and contractors. Ensure that void turnaround times are in line with Key Performance Indicators and post inspections are completed and reported.
• Support local staff to ensure occupancy levels at the service are as high as possible and escalate issues where necessary.
• Lead on ASB enforcement across the portfolio ensuring early intervention techniques are utilised. Ensure timely and appropriate actions is taken against perpetrators including issuing warnings and serving notices where appropriate.
• Maintaining systems and spreadsheets associated with all housing management functions and producing reports and data where requested.
• Act as the lead role for reporting repairs in the service both in communal areas (internal and external areas) as well as in customer rooms. Ensure all works are post inspected and reported. Liaise with contractors to ensure access is granted.
• Act as the lead officer in completing all required compliance tasks within the service including call point and fire alarm checks, fire door checks, fire evacuation drills, health and safety inspections, carrying out living standard checks. This list is not exhaustive.
• Make sure all compliance records are maintained to a good standard and that KPIs are being met. Liaise with the scheme manager regarding underperformance against compliance targets.
• Participate in team meetings, 1:1 meetings with the manager and undertake any training required for the post.
• Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager
• Adhere to all the policies and procedures of Look Ahead Care & Support, those specific to the project including any statutory requirements.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
• Approachable and open behaviour. Can work independently and as part of a team.
• Prefers working as part of a group or team.
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
• Exercises decisions and discretion in a non-judgmental manner.
• Is assertive and will challenge others.
• Has a practical and logical mind and is naturally well organised.
• Thrives on change and enjoys dynamic diverse environments.
• Demonstrates significant confidence and high levels of self-esteem.
• Is respectful, articulate, and sensitive in style of communication.
• Is passionate and enthusiastic about his/her career and job experiences.
• Is motivated towards excellence and improvement of personal performance with a can-do attitude.
• Committed and passionate about improving the life chances of vulnerable customers.
• Ability to cope positively with challenging and diverse behaviour.

What you’ll bring:

Essential:

- Experience of monitoring rent accounts and managing rent arrears
- Experience of using computerised rent systems to monitor arrears and record information.
- Ability to track and manage void properties and ASB cases.
- Knowledge of managing ASB and lettings and be able to explain good practice in this area.
- Extensive knowledge of welfare benefits, especially housing benefit.
- Experience of liaising with housing benefit departments, the DWP and other external agencies.
- Confidence in interpreting rent accounts and using IT packages to run and create reports, identify priorities, and update records.

Desirable:

- 1-2 years’ experience in housing management.

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Hours: Full- and part-time positions

Contract: Permanent

Location: CAML charity offices and outreach venues

Salary (pro rata for part time): From £28,000 per annum

Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays

Pension: The charity operates a pension scheme

The charity offers an employee assistance programme  

Deadline: 6pm, Thursday 16th May 2024

Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth, Merton and beyond.  We provide a range of information, support and advice services.  We also work to raise awareness and understanding of the challenging issues affecting our clients and communities. 

We are looking for an accredited Debt Adviser to provide comprehensive debt advice and support to those in need.  If you have at least one year’s experience as an accredited debt adviser, passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.

If you are not an accredited Debt Adviser but you are an accredited Generalist Adviser with at least one year’s experience, are willing to complete the relevant training, passionate about supporting Merton and Lambeth residents, we would love to hear from you.

The successful candidate will have excellent interpersonal skills and be able to work flexibly with clients.  You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of casework.  You will also be very well informed with regards to legislation, case law and policy changes relating to debt and benefits.

Our offices have excellent public transport links and Mitcham also has a carpark.  We offer a friendly and welcoming work environment and can provide flexible work opportunities dependent on service demands. 

Main duties and responsibilities

• Provide comprehensive, full range of debt advice in line with Financial Conduct Authority and Debt Advice Quality Framework

• Commit to train for debt adviser (if trainee) and ongoing training/development (all roles) as requested by the charity

• Provide generalist advice in benefits, income maximisation and housing as required

• Complete Debt Relief Orders on behalf of clients (if accredited)

• Use your interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor approach to advice accordingly

• Provide a clear plan of action and follow-up on actions relating to cases as appropriate

• Follow-up on actions relating to cases as appropriate

• Identify and escalate serious problems, including safeguarding, appropriately

• Ability to work to own initiative within a team environment. 

• Work closely with service colleagues and wider CAML team

• Support clients in CAML offices and outreach venues

Monitoring Quality and Case Recording

• Ensure all client engagement and support is comprehensively and accurately recorded

• Review your work, and monitor quality standards, as per the Citizens Advice quality framework

• Ensure data protections regulations are adhere and office procedures followed

• Work with your line manager, senior managers and charity colleagues to develop and improve services, and your own standards.

Other Duties and Responsibilities

• With wider charity team and other organisations, ensure clients are supported with related advice issues

• Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard

• Assist and contribute to the charity’s communications, research and campaigns work

• Maintain positive working relations with our stakeholders

• Professionally represent Citizens Advice Merton and Lambeth

• Other duties as requested by your line manager, senior manager and Chief Executive

Professional Development

• All our team receive comprehensive induction to the charity and our work.  We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager (Head of Advice Services).

Person Specification

• Generalist Adviser certificate (Citizens Advice or equivalent) – Essential

• Accredited debt adviser (either through relevant Citizens Advice debt training, Wiser Adviser training). – Essential for accredited role

• Willingness to undertake training and development to comply with Citizens Advice quality standards

• Experience of using client management databases (we use Casebook) - Desirable

• Ability to prioritise work, meet deadlines and manage caseload - Essential

• IT competency and experience - Essential

• Ability and willingness to work as a team - Essential

• Understanding of and commitment to the aims and principles of Citizens Advice service - Essential

This job description and personal specification does not form part of any contract.

If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to find out how to apply. (please note we will not consider CVs for this role).

The deadline for applications is 6pm, Thursday 16th May 2024. 

If you do not hear from us, we are afraid your application was unsuccessful.

We reserve the right to close applications early if we receive sufficient applications for the role.

We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.

Hours: Full- and part-time positions

Contract: Permanent

Location: CAML charity offices and outreach venues across Merton

Salary (pro rata for part time):

From £26,500 per annum, dependent on experience, for accredited Advisers

£25,642.50 per annum for Trainee Advisers

Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays

Pension: The charity operates a pension scheme

The charity offers an employee assistance programme

Deadline: 6pm, Thursday 9th May 2024

Are you an experienced accredited Adviser or Caseworker, or have you worked with an advice support organisation with experience of supporting clients with advice assessments and/or general queries?

Do you want to support individuals and families impacted by the cost of living crisis?

Are you looking for a role with a professional, supportive and expanding advice charity with over 80 years of experience working in South West London?

If so please read on:

Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth, Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.

Owing to charity expansion, we are looking for experienced, accredited Advisers and trainee Advisers to provide comprehensive advice and support to clients. If you have at least one year’s experience of working in an advice support organisation, are passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.

The successful candidates will have excellent interpersonal skills and be able to work flexibly with clients and for the charity. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of follow up advice and casework. You will also be very well informed with regard to legislation, case law and policy changes relating to advice and benefits.

Main duties and responsibilities

• Provide comprehensive advice in all generalist subject areas including welfare benefits, debt and income maximisation, in line with Citizens Advice requirements.

• Commit to train for generalist adviser accreditation (if trainee) and ongoing training/development (all roles) as requested by the charity

• Use your interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor your approach to advice accordingly

• Provide a clear plan of action and follow-up on actions relating to cases as appropriate

• Identify and escalate serious problems, including safeguarding, appropriately

•  Ability to work to own initiative within a team environment. Work closely with service colleagues and wider CAML team

• Support clients in CAML offices and outreach venues

Monitoring Quality and Case Recording

• Ensure all client engagement and support is comprehensively and accurately recorded

• Review your work, and monitor quality standards, as per the Citizens Advice quality framework

• Ensure data protections regulations are adhered and office procedures followed

• Work with your line manager and senior managers to develop and improve services, and your own standards.

Other Duties and Responsibilities

• With wider charity team and other organisations, ensure clients are supported with related advice issues

• Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard

• Assist and contribute to the charity’s communications, research and campaigns work

• Maintain positive working relations with our stakeholders

• Professionally represent Citizens Advice Merton and Lambeth

• Other duties as requested by your line manager, senior manager and Chief Executive

Professional Development

• All our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.

Person Specification

• Generalist Adviser certificate (Citizens Advice or equivalent) including debt module – Essential for accredited roles

• Experience of providing information/assessments to clients - Essential for trainee roles

• Experience of using client management databases (we use Casebook) – Essential

• Fantastic communication skills - Essential

• Ability to prioritise work, meet deadlines and manage caseload – Essential

• IT competency and experience – Essential

• Ability and willingness to work as a team – Essential

• Understanding of and commitment to the aims, principles and values of Citizens Advice service – Essential

This job description and personal specification does not form part of any contract.

If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our websitefor full description and find out how to apply (please note we will not consider CVs for this role).

The deadline for applications is 6pm, Thursday 9th May 2024. 

If you do not hear from us, we are afraid your application was unsuccessful.

We reserve the right to close applications early if we receive sufficient applications for the role.

We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.

For Age UK Westminster, the Befriending Service is one of its most important services tackling loneliness and isolation for older people in our community. This role would suit anyone who would like to play a key part in further developing a well-established service that makes a real difference to its community.

Excellent people skills, a strong initiative, and effective communications are required for this role, including an ability to build relationships with clients and volunteers, and undertake matching in an astute and sensitive manner. While supported by the Wellbeing & Connections Coordinator, the ideal candidate for this position will be self-motivated and enjoy a certain amount of autonomy.

The role will demand a division of time between the office, and out in the community completing home assessments and matching visits. The position will be subject to a satisfactory DBS check and references.

Head of UK Programmes Grants and Programmes Contract: Fixed term to 31st May 2025 (maternity cover)

Hours: 35 hours per week - open to part time/ flexible work discussions.

Salary: £55,000 - £60,000 per annum Location: Anchored to London office, Southwark, 1-2 days a week. Flexibility to work from other Carers Trust’s offices around the UK when needed. 

Head of UK Programmes is the senior lead on UK-wide grants and programmes, working closely with nation teams and fundraising to shape and deliver a sector leading portfolio of programmes that is evidence informed, and evidence generating, catalysing positive change for carer organisations and unpaid carers. This role requires an established social sector leader who is adept at demonstrating internal and external leadership,

You will be detail oriented and logical to provide robust programme quality and assurance expertise, yet equally comfortable to lead the organisation externally too. You will be passionate about positioning Carers Trust’s programmatic offer as relevant and additive, drawing on emerging and best practice from across our network of 126 carer organisations.

As a seasoned programmes professional your leadership accountability for UK Programmes spans from development through to implementation and you will work closely across the nations to steward and role model a joined up approach across Carers Trust’s programme cycle, leading to meaningful and coherent programming.

The role holder will instill a learning and continuous improvement culture across the programmes and impact community, to ensure that programmatic learning is used to inform our network offer, evolving research agenda and influencing activities. The post holder will lead a UK programmes team, and be able to work thematically on programmes for carers of all ages and will be comfortable with a matrix management approach to nation-specific programmes teams. The UK programmes team will vary in size according to the volume and complexity of Carers Trust’s programmes portfolio

I&A Adviser role

Information & Advice Adviser

Mitcham (On-site) with hybrid working available after a successful training period.

£28,000 - £31,500 per year

Full time or Part Time

Contract (Fixed term until 31 March 2025)

Own car desirable but not essential. You will be required to undertake home visits across the borough of Merton.

Job description

Information and Advice Adviser

Hours: Full time 37.5 hours per week or 2 part time roles. We are open to flexible working discussions.

Salary: £28,000 - £31,500 per year

Location: This role will be based at our Elmwood Road Centre in Mitcham, with regular travel across the Borough of Merton.

After training and development, and after successful completion of the probationary period, there may be an option for hybrid working.

Reports to: This role reports to our Information and Advice Manager and is part of the wider Age UK Merton Community Support team.

About the role

We are recruiting an Information & Advice Adviser who will be joining a progressive, inclusive and dynamic team, an integral part of our Community Support model, and wider Age UK Merton services.

The Information & Advice Adviser is a vital role that works directly with older people who come to the service seeking information and advice on pension age benefits.

Last year the service worked to support over 800 older adults with information and advice on benefits, health, housing and care, and assisted the uptake of nearly £400,000 of previously unclaimed benefits.

An important part of this role will be to triage initial client needs which have been referred into the service by both internal and external partners, this will then ensure the team provides the right advice and high-quality support, whether on the phone, email or face to face.

You will be joining an accredited advice service (with the Advice Quality Standard), delivered by a high calibre team and you will be given opportunities to train and develop in the role.

About you

You are an enthusiastic, motivated and organised person with excellent people skills who is looking for a role where real impact is made on the lives of the people you are supporting. You will need to have attention to detail, and strong problem-solving skills to support the complex and diverse range of issues that our clients face.

Experience in the information and advice sector is desirable but not essential as full training will be given. What is important is your ability to work as part of a team but also using your initiative, being flexible and collaborative across the team at Age UK Merton. All our employees demonstrate our values of Quality, Integrity, Kindness, Inclusivity and Collaboration, and you will see this reflected throughout the people who make Age UK a wonderful place to work.

About us

Age UK Merton supports over 3,000 older people a year, our mission is to provide quality advice and services that meet the needs of older adults in Merton.

We have a comprehensive package of employee support, including a holistic approach to our employees’ health and wellbeing.

We offer:

25 days annual leave, plus bank holidays. In recognition of long service, this annual leave entitlement will increase to 27 days after 5 years’ continuous service, and to 30 days after 10 years’ continuous service.

Age UK Merton gifts an additional three days leave between Christmas and New Year.

Admittance to our employee benefit scheme Medicash- a suite of health and wellbeing support.

Enrolment into our pension scheme.

If you have any questions, please do not hesitate to contact us, we would love to hear from you!