Office Manager Jobs

As a Ubele Programme Assistant, you will be a member of the Community Wealth Building hub supporting our Programme Manager with the Agbero2100 London programme by overseeing administrative tasks, communicating with our partners ensuring resource availability for the project team from project inception to completion.

Main duties & Responsibilities

• To act as the first point of contact for the Agbero2100 London programme, responding to and redirecting enquiries as appropriate.
• To co-ordinate the work and meetings of programme stakeholders and partners, including minute taking. 
• To ensure effective and ongoing communications with key stakeholders, maintaining their interest throughout the programme.
• To gather partner agreements, consultancy agreements, contracts and purchase orders, working closely with our finance hub to issue invoices and chase outstanding payments.
• Coordinate the programme information with stakeholders. 
• To manage programme information ensuring all data is stored and shared securely. 
• To organise events and seminars, and to draw together the contributions and outcomes from these events.  Providing support where appropriate.
• To contribute to the coordination of events with the support of Comms including maintaining positive relationships with Comms.
• To support the programme manager in efficiently collecting, relevant data to inform decision-making and enhance project outcomes.
• The Programme Assistant will utilize appropriate tools and techniques to collate data from various project stakeholders, teams, and relevant sources.  Establish a structured approach to capture both qualitative and quantitative data to assess project progress and performance under the instruction of the Programme Manager or Hub Lead.
• Support the Programme Manager in preparing regular and ad-hoc reports. 
• Support the Programme Manager to maintain accurate and comprehensive documentation of data collection methods, analysis techniques, and results for project audit and future reference. 
• Adhere to relevant industry standards, legal requirements, and organizational policies related to data privacy, confidentiality, and security.Handle sensitive project data with the utmost integrity and take necessary precautions to prevent unauthorized access or disclosure.
• To support or manage volunteers and interns. 
• To carry out additional work for the programme as and when required by hub lead. 
• To recognize and challenge all forms of discrimination and prejudice in the workplace. 
• To treat everyone with respect, dignity, and fairness and to acknowledge and celebrate diversity. 
• To maintain an awareness of your own and others’ health and safety and comply with Ubele’s Health and Safety policy and procedures. 
• To maintain confidentiality of information; it will be necessary to comply with all requirements related to the Data Protection Act/ General Data Protection Regulations (GDPR).

An exciting opportunity has arisen for a finance administrator to join the Finance Team at Phoenix Futures.

You will need to have some experience in accounts payable/receivable; however, we will be more focused on your work ethic and what you can bring to the team. 

You will be required to support and assist in a wide range of day to day finance processes.

About You

• Experience of processing transactions on a financial system is essential.
• Excellent time/work management skills will be required alongside strong stakeholder engagement.
• Attention to detail, self motivated and organised. 

The Role:

• Processing supplier invoices
• Checking and setting up new supplier accounts
• Reconciling supplier and customer accounts
• Posting transactions and journals onto the finance system
• Conducting desktop audit checks

For a full list of duties please see the attached role profile.

Your Rewards

• Starting Salary of £30,086 inc London weighting with opportunity to access yearly salary increments subject to appraisal, meaning potential salary increase up to £34,836)
• 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL our dedicated learning management system
• Access to a 24/7 Employee Assistance programme including telephone and online access
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better
• We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team

This is a work from home role, however, you will be required to attend face to face meetings on occasion as well as travelling to our services to provide on-site support when required.

About Phoenix Futures

Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment.

Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future.

The For Baby’s Sake Trust is seeking a Director of Finance and Business Development to join their leadership team during a crucial period of growth. As the Director of Finance and Business Development, you will be responsible for leading change and developing strategies for growth and sustainability. The role involves creating new business opportunities and ensuring strong financial oversight.

If you share our passion for breaking cycles of domestic abuse and giving babies the best start in life, have a finance qualification, experience in strategic leadership in the charity or public sector, and enjoy finding creative solutions and driving positive change, this could be the right role for you.

The position offers a chance to work with a dedicated team in an award-winning charity that makes a significant, positive impact on families affected by domestic abuse. The Director of Finance and Business Development will be part of the Leadership Team, working together with the CEO and Director of Operations.

This full-time role, reporting to the CEO, comes with a permanent position and a salary of £75,000. It also offers the flexibility of working from home with occasional travel.

Closing date: 11.59pm on Sunday, 16th June 2024.

Interviews, which will be held in a central London location, are scheduled for the 3rd and 4th of July.

After we receive your application, we'll send you the link to the equal opportunities monitoring form—this is confidential and voluntary and won't affect the selection process. 

For more information about The For Baby’s Sake Trust, visit our website. 

About the team

We have been successfully running the first ever national Peer Support Service for kinship carers in England for over two years since January 2022. We have created 145 peer support groups and supported and trained kinship carers to create and lead their groups in a way which meets their needs.

With a new contract from the Department for Education, we’re now entering a new phase of our service with a focus on:

• creating 90 new sustainable peer support groups in areas of most need over 21 months;
• sustaining and developing the current 145 existing groups, and;
• providing support and help to build a sustainable and welcoming community for all peer support groups across England. 

About the role

The type of person we’re looking for:

This is a new a role and a new structure for the team. You will need to be a strong, boundaried manager and leader. You will understand the power of building relationship-focussed peer support groups and the importance of in person local community engagement and outreach.

The team you lead will focus on community outreach and relationship building to develop new groups and new support group leaders through to independence. By independence, we mean that the groups will function successfully without a staff member present.

We want groups to feel a sense of community and belonging through all support and services we offer at Kinship, so your team will be the local contact.  They are expected to be out and about in communities.

Your team will need to build resilience through in person outreach, support, training and connection to ensure groups are able to function independently before moving to new ‘hub’ team who will provide centralised support and community building.

Your team will also reach out to existing groups (providing a face of the service and a relationship with it), ensuring they have the resources they need and support to sustain their group and then transition to the ‘hub’ team. This will include in person visits.

Purpose of the role:

The role of Programme Lead is to oversee and take accountability for the development and creation of new sustainable kinship peer support groups across England in priority areas as part of a new hub and spoke delivery model. In this context, your team is the ‘spoke’ of the service, delivering local outreach, online groups (where appropriate) and relationship building with kinship carers.

Managing a national team of seven staff (two direct line reports), you will provide firm leadership, ensuring targets and funder SLAs are met consistently and the service is delivered to a high quality.  You will provide monthly reports, ensuring delivery is on track and most importantly that kinship carers have an excellent and positive experience.

Key responsibilities include:

•  

• Deliver sustainable peer support groups for kinship carers.

• Ensure policies and systems to deliver new groups and move others to sustainability, are followed and updated with user needs at the heart.

• Champion and innovate the peer support service blueprint. 

• Oversee day-to-day operations for service delivery and meet KPIs and SLAs.

• Line manage and supervise two Senior Peer Support Officers.

• As a deputy safeguarding lead at Kinship, you will work closely with other colleagues to identify areas of training for the organisation and identify improvements in delivery or processes.

Essential requirements include:

• Substantial experience in delivering a high-profile national service or programme. This includes overseeing delivery, operational planning, monitoring, budgeting, managing delivery and meeting KPIs.

• Significant experience of leading the development and delivery of peer support and community development services.

• Significant experience of managing volunteer recruitment and retention.

• Significant experience of change management and driving high performance.

Key Dates:

• Deadline: 9am on Monday 10 June 2024

• Interviews: Monday 17 June 2024 (online)

How to apply:

We will ask you for your CV and to respond to five questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together until all the questions have been reviewed and the CV has been reviewed separately. They will be marking on the strength of the response to each question. Once this is complete, both will be reviewed together. You will have 250 words per answer.

Questions for application (along with CV):

1. Outline why you want to work at Kinship in this role, and how your values align to the Kinship ones? Please include a bit about your experience in this section.
2. This role will oversee a delivery team, who will need to be out in the community setting up and developing sustainable peer support groups lead by kinship carers, across England. Please give one example of how you have previously approached regional and local community outreach across a team. How did you ensure this approach was effective, efficient and strategic?
3. This service is a high-profile contract, funded by the Department for Education.  Targets and SLAs need to be met while providing impact for kinship carers. Your team targets will be about developing sustainable peer support groups (lead by kinship carers).  Please give a previous example of how you’ve delivered and met targets with high quality outputs. Please where possible relate to this job role.
4. You’ll be leading a team who has been through a restructure, with new staff starting, and a new hub and spoke model to embed. You will need to work at pace, while providing strong leadership and clarity to the team. How would you approach the first three months, what will you prioritise and what will you need?
5. In this role you will be a deputy safeguarding lead at Kinship. Give one example of a safeguarding situation that required your response in a previous role. Explain what your rationale and thought process was. How did you hold appropriate boundaries and progress actions to effectively safeguard vulnerable children and adults?

Key responsibilities:

One-to-one support

You will provide intensive one-to-one support bespoke to kinship carers and their families over a six-month intervention, working within the Kinship Connected delivery model. This may include, but is not limited to:

· Practical and emotional support to kinship carers virtually or in-person in their home or community.

· Signposting or referring to relevant national and local services.

· Liaising with other professionals and organisations.

· Attending professional meetings when the carer needs extra support (e.g. CIN. CP, family group conference, school meetings).

· Making referrals to other Kinship services such as Advice, Someone Like Me, Peer-to-Peer.

· Signposting carers to secure grants from local and national funders.

· Setting goals for change following Kinship Connected processes, in partnership with the kinship carer.

· Monitor, review and revise these goals to ensure carers are on track and goals remain relevant and as part of the ‘closing’ process as the carers complete the intervention.

Peer group facilitation and management

You will be responsible for planning, organising, facilitating peer support groups for kinship carers in your area, working in line with the Kinship Connected delivery model.  This will involve:

· Developing existing groups and setting up new groups as required.

· Working closely with Kinship’s peer-to-peer service where appropriate.

· Collaborating with kinship carers, the local authority, and community partners to set up virtual and in-person support groups in your commissioned area.

· Planning, preparing, facilitating virtual and in-person support groups.

· Promoting groups in the local area to kinship carers and organisations who work with them, including contributing to the creation of promotional materials.

Participation

· According to Kinship’s Volunteering policy and other related policies, support kinship carers to engage with opportunities such as volunteering in virtual and in-person support groups.

· Work proactively to enable kinship carers to influence the design and delivery of the peer support groups delivered in their area (such as topics, time / date, location).

· Support Kinship’s communications and engagement strategy by providing case studies and sourcing images for newsletters and local media to promote the programme.

Safeguarding and risk management

Kinship has a robust safeguarding structure. You will be supported by a Designated Safeguarding Lead (DSL) and Designated Deputy Safeguarding Leads (DDSL).

· Recognise and respond appropriately to signs of abuse or neglect, following national legislation and procedures and Kinship’s own safeguarding procedures.

· Liaise with your line manager and safeguarding lead regarding safeguarding concerns, following Kinship’s policies and processes.

· Provide updates and information for managers about cases of concern.

· Complete risk assessments for events or groups with families in line with Kinship’s policies and processes to be signed off by a DSL or DDSL.

· Follow Kinship’s health and safety policies to keep yourself and your clients safe, such as Lone Working Policy, Home Visit Policy and other relevant policies.

Monitoring and Evaluation

· Ensure casework, attendance, feedback, and other data related to service delivery are regularly and accurately recorded on our Salesforce database in line with Kinship’s policy and best practice.

· Ensure completion of carer registration forms, review forms, and closure forms, taking details that will be used to evidence impact.

· Collect case studies from your kinship carers to help demonstrate impact.

· Contribute to any reports for local authority partners as required with data and case studies.

· Attend monitoring meetings as required.

· Engage in quality assurance processes in line with ongoing programme development.

Relationship and stakeholder management  

· In partnership with the Senior Project Worker, enable local authorities to understand the programme and pathways for how to make referrals.

· Support practitioners' meetings with local authorities to encourage referrals, discuss cases, and ensure local authority confidence in the programme.

· Where applicable, work with local authorities to raise awareness of kinship care and to reach and support kinship carers through the programme.

· Where possible and relevant, represent Kinship at external events and meetings to raise awareness of the programme and to influence other organisations.

General duties and tasks

· To attend and engage with team and general staff meetings.

· To personally prepare for and attend case reviews, one-to-ones and appraisals with your line manager.

· To act at all times in the best interest of Kinship.

· To participate in the induction of new staff members and volunteers.

· To work with line manager to identify own training needs and undertake training and development.

· To engage in reflective practice, using opportunities for supervision and professional development as appropriate.

· Deputise for the Senior Project Worker as needed such as internal meetings or external meetings and events.

· Participate in opportunities provided by Kinship to develop your skills and knowledge such as staff training, ‘Lunch and learn’ sessions.

· To carry out other related duties as may from time to time be required to fulfil the mission of the team and organisation.

· To develop Kinship Care Week in your local area.

· Be willing to travel across England as necessary to attend events and raise the profile of the service and kinship care.

Standard Clauses

· The post holder must at all times carry out their responsibilities with due regard to Kinships’ Equal Opportunities Policy and Safeguarding Policy.

· The post holder must accept responsibility for ensuring that the policies and procedures relating to Health and Safety in the workplace are adhered to at all times.

· This role will require satisfactory enhanced level Disclosure and Barring Service (DBS) clearance.

· The post holder must respect the confidentiality of data stored electronically and by other means in line with the Data Protection Act.

· The post holder must carry out their responsibilities with due regard to the non-smoking environment of all Kinship offices.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Age UK's National Advice Line is recruiting for Information & Advice Advisors.

Our team provide a vital service available to older people and anyone seeking advice to support an older person in need. Our team of trained Advisors are dedicated to providing accurate, impartial and comprehensive information and advice to help support those in later life.

In height of a UK housing and energy crisis, many older people in the UK are in desperate need of advice and support. Due to the growing demand of this fantastic service, we are recruiting for some Information and Advice Advisors to join this friendly and supportive team.

If you are looking for an exciting and fulfilling career with a large National Charity that challenges injustice and makes a real difference to older people across the country, then we would love to hear from you!

The successful post holder will have excellent communications skills with the ability to provide accurate, often complex information in a clear and empathic way, offering advice over the phone and by email.
In this role you will receive several weeks of extensive specialist training based on the current legislation relevant to older people's rights and welfare, enabling you to offer an in-depth advice service to phone and email enquirers from across England. You will help them to understand and implement their legislative rights in areas such as community care, housing, income and benefits and many other issues related to later life.

This role offers hybrid working between home and either our Blackpool office, surrounded by excellent amenities or our Ashburton office, situated on the edge of the beautiful Dartmoor National Park. Our team work from the office at least 1 day a week, but that can be more if you prefer.

Must haves:

* Excellent active listening
* Excellent oral and written communication skills
* Proficient in the use of IT e.g., Microsoft Office applications including Word, Excel, Teams, and SharePoint
* Previous experience of using multiple IT systems including CRM and other applications at the same time
* Ability to handle and present clearly and concisely large amounts of subject knowledge, often of a complex nature, both orally and in writing
* Accurate and attentive to detail
* Calm, empathic, compassionate
* Committed to providing a high quality service
* Committed to a team working approach.

Great to haves:
* Experience of providing information and advice on the telephone or face to face
* Experience of working with older peoples' issues
* Experience of working with social care/benefits
* An academic qualification at degree level.

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Due to our ongoing growth in order to meet increased local demand for existing and new services, we are now looking for an Executive Assistant to support the Senior Management Team (CEO, Head of Community Programmes, and Business and Events Manager) by carrying out a range of administrative tasks for each member of the team.

This role will be crucial in enabling the senior managers to focus on their responsibilities for growing and managing the organisation, and assisting in our mission to support a healthy and cohesive community in south Westminster through a range of activities and services.

This is an excellent time to join our charity as our dedication to supporting our community has led to unprecedented success for our organisation. Our current growth is a result of the positive impact we have on our community, and allows us to plan for the future, taking on innovative new projects and leading change in the area we serve.

Prospectus is delighted to be working in partnership with Ripple Effect to recruit an Individual Giving Manager. This position can be based primarily remote with occasional travel to the Ripple Effect office throughout the year.

Ripple Effect is a dynamic and passionate international development charity on a mission to create a powerful and lasting impact. Their vision is to see a rural Africa that is confident, thriving, and sustainable, with a growing economy and higher living standards for all. Ripple Effect have honed their focus on three critical areas: Farm Systems, Gender and Social Inclusion, and Enterprise Development. Through these pillars, they're dedicated to combating poverty and nurturing a vibrant, thriving African landscape that will flourish for generations to come.

As the Individual Giving Manager, you will be responsible for delivering the organisations cash programme and implementing the mid-value strategy. This is a great opportunity to take more strategic responsibility in developing the cash appeal strategy including, content, creative, data, digital, cross-team integration and analysis. Working collaboratively with others in the Fundraising and Engagement Team particularly, the Head of Supporter Engagement, and the Supporter Care Manager, you will ensure the supporter is at the heart of all campaigns and stewardship.

To be successful as the Individual Giving Manager, you will have proven experience of direct marketing and ideally within a fundraising environment. This person will need to understand how to use data segmentation and analysis to make informed decisions on individual giving strategy. Leading projects, this person will need to be able to work autonomously and collaboratively to bring teams together.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Jessica Stoddart at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. To apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. 

Role: Legacy Management Administrator

Location: London, Haig House, Hybrid 2 Days Per Week

Contract Type: Permanent

Hours: 35 Hours Per Week, Monday to Friday

Salary: £27,252 (Inclusive of London Supplement)

Are you looking to kick-start your career in administration or take your existing administrative skills to the next level?

Join the Royal British Legion as a Legacy Management Administrator and become an integral part of our dedicated team. Reporting to the Senior Legacy Management Officer, you will support various administration, financial, and database procedures, ensuring the efficient management of legacy income to uphold Royal British Legion’s entitlement.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Your day-to-day responsibilities will include managing the daily post, processing all legal invoices, and maintaining accurate database records. You'll also handle your own caseload of pecuniary legacy cases (set sums of money left to us under a Will), adapting your communication with solicitors, executors, and beneficiaries, while ensuring compliance with legal requirements and the wishes of the deceased.

To excel in this role, you should possess strong IT skills, particularly in MS Office and database systems, along with exceptional attention to detail and analytical abilities. The ability to work independently and handle a high volume of work with minimal supervision is essential, as is a proactive attitude towards learning and development.

If you're ready to make a meaningful impact in a dynamic and supportive environment while honing your administrative and financial skills, we want to hear from you. Join us at the Royal British Legion and be part of a team dedicated to supporting our Armed Forces community.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be contracted to our London Hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues, but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date: 31st May 2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

CISWO is a national charity whose mission is to improve the lives of individuals and communities facing disadvantage due to the impact of the coal mining industry.

We are currently recruiting for a Grants Officer to support all aspects of our grant applications, collaborating with colleagues and our partners to develop and execute engaging applications to a range of funders in order to support the work with our client groups.

This is a great opportunity for someone with experience of writing content and developing applications to large and small funding bodies. 

This role can be based in Rotherham, South Yorkshire or Pontypridd, South Wales.

As Grants Officer, you will:

• Secure income through funding applications to a range of large and small scale funders.
• Write high quality, compelling applications that are submitted on time and in line with funder requirements and eligibility criteria.
• Work with internal and external stakeholders to develop applications for funding and compile high quality content that is realistic, deliverable, and appropriately budgeted.
• Identify and obtain any support and advice required for the preparation, planning and management of funding applications.
• Develop information and guidance for internal and external stakeholders that supports the funding application process.
• Build and maintain relationships with funders to develop an understanding of the charity’s work.
• Identify new and existing funding opportunities that meet organisational priorities
• Maintain accurate monitoring and recording of data to evidence performance.

The essential qualities, skills and experience you will need to apply for this role:

• Experience of writing compelling, high quality funding applications to secure income from a range of funders.
• Experience of developing applications to major funders such as National Lottery, Sport England, central government and local authorities as well as smaller grants and trusts.
• Knowledge of various funders and ability to analyse and assess which opportunities are appropriate to consider.
• Skilled at presenting complex project information in a clear and engaging way.
• Exceptional communications skills, both written and verbal with the ability to produce concise, persuasive and engaging narrative.
• Ability to work independently and as part of a team and encouraging this in others.
• Confidence to represent the organisation with partner agencies, funders and colleagues.
• Exceptional interpersonal skills with the ability to work co-operatively with others.

Benefits Package:

• 29 days holiday plus bank holidays
• Generous pension
• Westfield healthcare
• Opportunities for career development and progression

Location: Hybrid home working and Office based (currently Hammersmith, likely move to Farringdon autumn 2024)

Turn2us is a national charity tackling poverty and the structural causes of financial insecurity. We work with people who have current or recent experience of financial hardship and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

As an equal opportunities employer, we are committed to equity, diversity, inclusion and belonging and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.

Our vision is that everyone in the UK has financial security so they can thrive.

Our purpose is to offer support to those of us facing financial shocks and together challenge the systems and perceptions that cause financial insecurity.

This role involves supervising risk management, overseeing the charity’s approach to contracts, and leading a small team dedicated to enhancing business support throughout the charity. If you're passionate about making a difference and are ready to contribute to our purpose, we'd love to hear from you. Apply now and be part of a team dedicated to creating positive change.

About You

As our Group Head of Governance, you'll step into a dynamic role within our CEO Office, shaping the future of our organisation. You'll be instrumental in steering Turn2us and Elizabeth Finn Homes towards excellence in governance. Your expertise will ensure that we not only meet but exceed legal and regulatory standards, setting a gold standard in corporate governance. From board secretariat excellence to robust risk management, you'll lead the charge, guiding our organisation to new heights of efficiency and accountability.

With your exceptional communication skills and strategic mindset, you'll elevate our governance practices. Your commitment to equity, diversity, inclusion, and belonging will infuse every aspect of your work, fostering a culture of inclusion and dignity.

From managing board secretariat matters to driving continuous improvement in governance practices. You'll lead by example, inspiring our team to embrace operational excellence and embody our values. Together, we'll ensure that safeguarding is not just a policy but a guiding principle in everything we do.

If you're passionate about social justice and ready to take your career to new heights, we want to hear from you. Join us at Turn2us, where every day brings new opportunities to create a brighter, more equitable future. Apply now and be part of a movement that's changing lives, one step at a time.

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of four days a month. Some roles, including the Group Head of Governance are required to be in the office more often than others and this will be agreed with the hiring manager upon starting.

Please note that all job offers are subject to two to three satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).

Closing date: 11.59pm, 4th June 2024

Interview date: TBC

Company Overview

You would be joining Palladium, a global impact organisation, with 3,000 employees in over 90 countries. We are a mission-driven business, for whom the impact of our work is as important as the commercial return; the common feature of all our work, regardless of contract size, is the requirement that it contributes to positive social and economic impact. We simply call this ‘Positive Impact’. For the past 50 years, we have been helping our clients to see the world as interconnected in over 90 countries- by formulating strategies, building partnerships, and implementing programs that deliver lasting positive impact. We are experienced in implementing large, complex programmes supporting skills and employment and are currently delivering 30 programmes for the UK Government.

Programme Overview

The Refugee Employability Programme is a new initiative that offers enhanced support to defined cohorts of legally recognised refugees in the UK. Starting in September 2023, the programme will provide tailored support for each participant focussed on gaining sustainable employment. Palladium will work with employers, local government, and other community partners to ensure that individuals are fully supported with their journey back to employment and integration into UK society. The programme includes delivery of employability- focussed English to Speakers of Other Languages (ESOL) tuition for some of the defined cohorts.

Palladium is responsible for delivering the programme in the South East of England

Primary Duties and responsibilities:

As Case Manager, you will be responsible for delivering the front-line support to customers on the Home Office Refugee Employability Programme, ensuring that they receive excellent service which is compliant with all Home Office requirements.

Your responsibilities will include:

· Take responsibility for engaging with potential customers, explaining eligibility and bringing in referrals to the programme as part of a coordinated team approach.

· Be accountable for your caseload of assigned customers and working with them to address their learning, integration and employment needs in line with both contractual requirements and the individual’s needs. This will include:   

o Building rapport and a positive working relationship with each customer.

o Assessing the customer’s starting position to decide how to best meet their needs. 

o Creating and following through with individual Personal Development Plans, ensuring appropriate and effective activity is undertaken by each customer.

o Providing challenge, advice, and guidance where appropriate, to develop customers’ capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment.

· Develop an understanding of specialist signposting services in the local area/region, so that you are able to source and refer customers to additional support when needed;

· Cultivate a welcoming environment and ensure a high level of engagement / re-engagement with customers;

· Work collaboratively as part of a small team to ensure excellent support for all customers;

· Deliver programme in accordance with contractual Service Level Agreements and company standards;

· Maintain customers’ records in accordance with data protection requirements so that personal information is safeguarded, and the customer journey is accurately recorded;

· Meet personal performance targets, Key Performance Indicators and Quality and Compliance measures by delivering high quality employability provision to customers, both remotely and face to face;

· Develop relationships and networks with key local stakeholders including employers to provide the best possible support for customers.

Skills and experience:

Required

· A passion for working with people

· Experience of working in a customer engagement and support-focused role

· Experience of providing one-to-one support and coaching to individuals with the ability to constructively challenge where needed

· Experience in the management of a caseload of individual customers according to a set of contractual standards and requirements

·  A level of independence and professionalism to work independently

· Detail-oriented with strong organisational and communication skills

· The ability to be based in, and travel around designated catchment areas, candidates already based in  Hampsire, Surrey and Sussex and Thames Valley are encouraged to apply.

Desirable

· Exposure to the challenges experienced by refugees or asylum seekers, or personal lived experience

· Experience delivering one-to-one employability support or ESOL assessments and training

· Trained in trauma-informed approaches and safeguarding

· Access to a reliable vehicle and a full, clean drivers licence

· Knowledge of languages including Amharic, Arabic, Albanian, Bengali, Dari, Farsi, Hindi, Pashto, Spanish, Tigrinya, Urdu or Yoruba

Key Competencies:

· Ability to engage, motivate, challenge and inspire; 

· Proactive and solution focused, bringing both creativity and practicality to bear;

· Excellent communication skills; 

· Performance and target focused; 

· Excellent organisation and prioritisation skills; 

· The determination and drive to want to make a positive difference.

Location and compensation

You will primarily working on an outreach basis within the community and you will be given a base location. Any travel to meet customers outside the base location will be reimbursed in line with the travel policy.

Compensation: You will receive a salary in the range 26,000-29,000 GBP per annum, complemented by a comprehensive benefits package including private health insurance and up to 10% employer pension contributions.

Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.

As a Disability Confident employer, we will ensure that  disabled applicants that meet the required criteria for this position will be offered an interview. Should you require any reasonable adjustments or accommodations to be made due to a disability or any other circumstance, please let us know.

Safeguarding - We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.

Palladium is a Real Living wage Employer

Are you looking for a new challenge? Do you have at least 6 months’ experience giving advice on a broad range of subjects such as money, benefits and housing? Are you an excellent communicator and willing to take the lead? If so, this could be the perfect opportunity for you! 

North Yorkshire Citizens Advice & Law Centre is an independent charity providing free, confidential and impartial information and advice on a range of issues. We have 8 offices throughout North Yorkshire and help over 25,000 people every year. We are seeking an Advice Session Supervisor who will be responsible for providing support and supervision to staff and volunteers in our Harrogate and Skipton offices, as well as team members working remotely or at outreach settings. The successful candidate will be willing and able to work within and travel between both offices. 

The role involves managing the practicalities of advice sessions and supporting staff and volunteers to ensure we are consistently providing high quality advice. We are seeking someone who works well within a team and who has the ability to adapt the level of support to each individual whilst giving appropriate encouragement and challenging constructively when necessary.

Applications closing date: 10 June 2024 (9.00am)
Reserved interview dates: 13 – 17 June 2024