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Location: Hybrid · West Sussex · East Sussex · Buckinghamshire · West Berkshire · Surrey · Oxfordshire · Hampshire, Homebased in the South East
About the role
Please note: this role requires regular face-to-face casework across the South Coast, predominantly within the Hampshire region. Applicants must be willing and able to travel extensively within this area.
A fantastic opportunity has arisen for a full-time Casework Administrator to join the Southeast Regional Office at SSAFA, the Armed Forces charity. Our region covers Berkshire, Buckinghamshire, Hampshire, Isle of Wight, Kent, Oxfordshire, Surrey and Sussex.
While much of the administrative and casework support is delivered remotely, this role will involve regular in-person visits to beneficiaries, primarily along the South Coast (with a strong focus on Hampshire). This is an essential and integral part of the role.
You will be responsible for providing specialist administrative support and undertaking casework across the Southeast region, including both virtual (telephone-based) and face-to-face engagement. You will work closely with colleagues across the Regional Office to ensure a consistent, timely and high-quality service is delivered to SSAFA beneficiaries.
To support you in this role, you will receive a comprehensive induction and training programme. You will work closely with the Regional Casework Managers and Regional Manager.
This is a home-based, lone-working role, with regular travel required. All travel expenses will be reimbursed. You must have a fast, stable broadband connection in your proposed workspace.
About the team
In this role you will be working closely with colleagues in the Southeast Region Office, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team which includes 2 Casework Managers, a Regional Operations Manager and a team of 8 Regional Casework Co-ordinators.
About you
To carry out this role successfully you will have a track record of providing excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. The successful candidate will have experience of using their own initiative, planning and managing their workload with minimal supervision. You should be experienced at writing descriptive reports following a recommended structure. This role requires you to be a resilient person and it would be advantageous if you understand the way of life for today’s Armed Forces, veterans and their families. An understanding of the voluntary sector and preferably the military charity sector landscape would be valuable, but not essential.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us..
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
Further information about the role
For more information and to apply, please click the Redirect button.
If you have any queries or would like to speak to someone about this role, please contact Sarah Evans by email for an informal discussion.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
If you need any adjustments to support you with the application process, please contact us.
Closing date: Midnight on 24 August 2026 SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Registered Charity
101 - 500
Our vision A society in which the Armed Forces, veterans and their families can thrive.
Thank you!
Pride in Place Programme Co-ordinator for Immingham
Hosted by Oasis Community Partnerships, working for the towns of Immingham & Habrough
Hours: Full Time (40 hours per week)
Contract Type: Fixed Term (subject to programme funding)
Salary: Grade B Salary - £42,752.00 (dependent on experience and qualifications)
Would you like to help shape the future of Immingham?
Would you like to lead a transformational programme driven by local people?
Would you like to bring together residents, businesses and partners to create lasting place-based change?
Oasis are excited to be able to host this role as part of the Pride in Place Programme for Immingham and Habrough. Pride in Place is a significant Government investment designed to empower local communities to shape and deliver a long-term vision for their area. Working with residents, businesses, public services, elected members and local organisations, the programme seeks to build stronger communities, improve local places and create opportunities for future generations.
The programme is seeking an ambitious, experienced and highly organised Programme Co-ordinator to lead the delivery of the Pride in Place Programme in Immingham & Habrough . This is a unique opportunity to play a pivotal leadership role in coordinating a community-led regeneration programme, ensuring local voices are at the heart of decision making and helping to create a lasting legacy for the area.
The successful candidate will provide visible place leadership, supporting the Neighbourhood Board to develop and deliver a 10-year Regeneration Plan and a 4-year Investment Plan. They will oversee programme governance, stakeholder engagement, project management, financial monitoring and compliance with government funding requirements.
Key responsibilities include:
- Coordinating the development and submission of the Pride in Place 10-Year Regeneration Plan and 4-Year Investment Plan.
- Supporting and servicing the Neighbourhood Board, including governance, reporting and administration.
- Acting as a Place Leader, fostering collaboration across communities, organisations and sectors.
- Managing programme delivery, ensuring compliance with Government guidance and funding requirements.
- Leading community engagement activities and ensuring residents are central to programme development.
- Developing project plans, risk registers, reporting systems and performance monitoring frameworks.
- Supporting procurement processes and the commissioning of consultants, contractors and delivery partners.
- Managing budgets, financial reporting and audit requirements in partnership with the local authority.
- Building and maintaining productive relationships with government departments, local authorities, community organisations and other stakeholders.
- Acting as an ambassador for the programme and championing local aspirations.
The successful post holder must have:
- A degree-level qualification, professional qualification (Level 4-5) or equivalent relevant experience.
- Significant experience of leading complex programmes, projects or partnerships.
- Experience of stakeholder engagement, partnership working and community consultation.
- Strong programme and project management skills, including risk management and reporting.
- Experience of budget management and financial accountability.
- Excellent communication and relationship-building skills, with the ability to influence a wide range of stakeholders.
- Knowledge of grant-funded programmes and governance processes.
- The ability to analyse complex information and develop practical solutions.
- A commitment to inclusion, community participation and the Oasis ethos and values.
- Flexibility to work occasional evenings and weekends when required.
As part of the package, Oasis offers:
- A pension scheme offering a 7% employer contribution.
- A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays).
- Policies which promote wellbeing and are family friendly.
- Opportunities for professional development and training.
- The chance to make a meaningful difference within local communities.
To apply
Please apply by sending your CV and a Supporting Statement via Charity Jobs. Contact details can also be found on our website.
Please expand on your CV to tell us about the relevant skills, experience and qualifications you have that relate to the job description and person specification.
Recruitment timetable
Closing date: 9.00am, Monday 1st September 2026
Stage 1 Interview (30 minutes Teams Conversation):
- Tuesday 8th September 2026, or Thursday 10th September 2026, or Friday 11th September 2026
Stage 2 Interview:
- Wednesday 16th September 2026, or Thursday 17th September 2026
We actively encourage applications from people of all ethnic backgrounds and underrepresented groups. If you require any assistance to overcome potential barriers during the recruitment process, please let us know.
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people and vulnerable adults. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks where applicable.
The successful candidate must have the right to work in the UK. Oasis cannot assist with sponsorship or visas.
Oasis supports Equal Opportunities.
Registered Charity No. 1163889.
The client requests no contact from agencies or media sales.