Unicef ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
The Safeguarding Specialist will work side by side with our Head of Safeguarding to ensure that Unicef UK is delivering best practice in child safeguarding and that as an organisation we are sector-leading in all that we do.
The scope of the role will range from direct safeguarding implementation - including the delivery of training, undertaking risk assessments, responding to safeguarding cases/concerns - through to working in an advisory capacity for staff, associates and our partners. You will also engage with the wider sector and members across the Unicef global movement, to ensure that Unicef UK continues to be fully aligned with international policy and best practice.
Through this work, you will play a critical role in ensuring the Unicef UK continues to have a positive and life changing impact for children and create a safe and supportive environment for all children, staff, volunteers and stakeholders alike.
To succeed, you will need a demonstrable track record of working on child safeguarding - ideally this will include experience within the voluntary sector and across both domestic and international contexts. You should also have experience of effectively implementing robust safeguarding policies, procedures and processes, from training and risk management, through to advising and responding to safeguarding concerns and managing cases.
The post holder will work in line with the requirements, specification and contract details of the Violence and Abuse contract and will closely follow the performance indicators conditions.
You will provide a high-quality frontline service to victims of domestic abuse, delivering a service to those at highest risk. You will contribute to interventions and help design a plan to protect victims and any children, whilst maintaining an independent role on behalf of your client, ensuring their safety at all times. You will also have an understanding around multi-agency partnership structures and work within a multi-agency setting which will include participation at the MARAC.
A CAADA IDVA training certificate is desireable however you are required have experience in a similar role along with an understanding of domestic abuse and the impact this has on women and children. You will have demonstrable experience of working with vulnerable people and managing a caseload and knowledge. You will also have theoretical, practical and procedural knowledge of civil and criminal justice remedies for victims of domestic abuse and their children. Excellent communication, negotiation and advisory skills, both written and verbal are essential for when interacting with a range of agencies and individuals.
Closing date:04 October 2019
Interview Date: Week commencing 14 October 2019
Please visit our website for a full job description and an application form.
Due to the nature of our work, Schedule 9 (1) of the Equality Act 2010 applies, therefore applications from women only will be considered.
Under the Care Standards Act 2000; all posts are subject to Enhanced Disclosure from the Disclosure and Barring Service.This project receives financial support from Wolverhampton City Council. Registered Charity No. 1065427
Set up in 1973, The Haven Wolverhampton is a charitable organisation which provides both practical and emotional support services to women and ... Read more
As an evening worker you will work within the Accommodation team to support with the delivery of a recovery focused and strengths-based approach for women who are survivors of domestic abuse or homelessness and may have complex support needs relating to substance use, mental health, physical Health and offending behaviour.
With support from the Specialist case managers, you will complement the work carried out by Domestic Abuse Key Workers, providing night time, evening and weekend support to women and their children who are living in our Refuge Accommodation as a result of experiencing domestic abuse and homelessness.
You will work proactively to support clients to reduce risk, develop safety plans, and improve financial, physical and emotional wellbeing. You will support women to improve life skills to develop and manage relationships, build social networks and access education, training or employment and move towards independent living.
As part of your role you will support women who are contacting the helpline for crisis support, accommodation and advice. You will be required to take referrals provide the necessary support.
This is an opportunity for a proactive, motivated individual with excellent communication skills to support the accommodation team in the delivery of a high quality service ensuring that you provide safety and security for the well-being of the client group.
As part of your role you will ensure the refuge is kept well maintained and on a day to day basis report health and safety issues which may arise.
An awareness of Adult and Child safeguarding legislation as well as knowledge of the welfare and benefits systems would be preferable for this post.
Closing Date: 04 October 22019
Interview process: Weeks commencing 7 & 14th October 2019
Please visit our website for a full job description and an application form.
Due to the nature of our work, Schedule 9 (1) of the Equality Act 2010 applies, therefore applications from women only will be considered.
Under the Care Standards Act 2000; all posts are subject to Enhanced Disclosure from the Disclosure and Barring Service.This project receives financial support from Wolverhampton City Council. Registered Charity No. 1065427
Set up in 1973, The Haven Wolverhampton is a charitable organisation which provides both practical and emotional support services to women and ... Read more
As a Specialist Case Manager for Sexual violence you will lead on developing, embedding and delivering a recovery focused and strengths-based approach for survivors of abuse, with complex support needs primarily relating to sexual violence. This will involve ensuring that the service proactively works to support clients to manage risks and implement safely plans and improve financial, physical and emotional wellbeing in a refuge setting. Your team will support women to develop independent living skills and settle back into the community as part of a safe move on.
The role includes a high level of client contact, and opportunities to work with external agencies such as Sexual Health Clinics, Sexual Assault Referral Centres and community based organisations. As a Specialist Case Manager for Sexual Violence, you will work closely with the Independent Sexual Violence Advisor and actively develop links and positive working relationships with agencies across the city.
You will manage and support your team in ensuring service users are able to access relevant support from internal teams as well as a wide range of external agencies. You will have line management of Domestic Abuse key workers and will also support the Children’s and Young Persons therapeutic workers, volunteers and placements within the service. As a Specialist Case manager you would be required to develop, lead and motivate the staff and teams in refuge.
You will manage refuge in line with The Haven’s policies and procedures and comply with housing legislation, Health and Safety procedures and requirements of funders. You will also need to ensure robust safeguarding measure are in place and implemented. You will encourage regular feedback from service users and implement changes accordingly where needed.
This is an opportunity for a proactive and motivated individual with excellent communication and organisational skills to deliver a high quality service for women and children. Experience of working in a refuge setting and an awareness of the welfare and benefits system would be preferable for this post.
Closing Date: 04 October 2019
Interview Process: Week commencing 7 & 14th October 2019
Please visit our website for a full job description and an application form.
Set up in 1973, The Haven Wolverhampton is a charitable organisation which provides both practical and emotional support services to women and ... Read more
As a Peripatetic Domestic Abuse Keyworker, you will work across the different refuge accommodations to provide support as required depending on the needs of the service. You will take a whole family approach to providing support for women with complex support needs primarily relating to abuse and barriers to engagement. This will involve proactively working to support clients to manage risks and implement safely plans and improve financial, physical and emotional wellbeing. You will also address additional support needs relating to mental health, substance use, sexual violence, physical health, Immigration and offending behaviour.
You will provide immediate and on-going support within accommodation services for women children and young people escaping Violence & Abuse. You will ensure a safe, secure environment and, through Personal Support Planning respond appropriately to the needs and risks of the women and children, enabling them to develop life skills and make informed choices leading to safe move on.
The role includes a high level of client contact, and opportunities to work with external agencies such as Police, Solicitors, Homeless Services, Refugee and Migrant Centres and community-based organisations. As a Domestic Abuse Key Worker, you will work closely with the specialist case manager and actively develop links and positive working relationships with agencies across the city.
You will provide support in refuge in line with The Haven’s policies and procedures and comply with housing legislation and requirements of funders. You will also need to ensure safeguarding measure are followed efficiently. You will encourage regular feedback from service users and implement changes accordingly where needed with support from the Specialist Case Managers.
This is an opportunity for a proactive and motivated individual with excellent communication and teamwork skills to deliver a high-quality service for women and children.
An awareness of the welfare and benefits system as well as the ability to communicate in an additional community language would be preferable for this post.
Closing Date: 04 October 2019
Interview Process: Week commencing 7 & 14th October 2019
Please visit our website for a full job description and an application form.
Due to the nature of our work, Schedule 9 (1) of the Equality Act 2010 applies, therefore applications from women only will be considered.
Under the Care Standards Act 2000; all posts are subject to Enhanced Disclosure from the Disclosure and Barring Service.This project receives financial support from Wolverhampton City Council. Registered Charity No. 1065427
Set up in 1973, The Haven Wolverhampton is a charitable organisation which provides both practical and emotional support services to women and ... Read more
As a Domestic Abuse Key Worker, you will take a whole family approach to providing support for women with complex support needs primarily relating to abuse and barriers to engagement. This will involve proactively working to support clients to manage risks and implement safely plans and improve financial, physical and emotional wellbeing. You will also address additional support needs relating to mental health, substance use, sexual violence, physical health, Immigration and offending behaviour.
You will provide immediate and on-going support within accommodation services for women children and young people escaping Violence & Abuse. You will ensure a safe, secure environment and, through Personal Support Planning respond appropriately to the needs and risks of the women and children, enabling them to develop life skills and make informed choices leading to safe move on.
The role includes a high level of client contact, and opportunities to work with external agencies such as Police, Solicitors, Homeless Services, Refugee and Migrant Centres and community-based organisations. As a Domestic Abuse Key Worker, you will work closely with the specialist case manager and actively develop links and positive working relationships with agencies across the city.
You will provide support in refuge in line with The Haven’s policies and procedures and comply with housing legislation and requirements of funders. You will also need to ensure safeguarding measure are followed efficiently. You will encourage regular feedback from service users and implement changes accordingly where needed with support from the Specialist Case Managers.
This is an opportunity for a proactive and motivated individual with excellent communication and teamwork skills to deliver a high-quality service for women and children.
An awareness of the welfare and benefits system as well as the ability to communicate in an additional community language would be preferable for this post.
Closing Date: 04 October 2019
Interview Process: Week commencing 7 & 14th October 2019
Please visit our website for a full job description and application form.
Due to the nature of our work, Schedule 9 (1) of the Equality Act 2010 applies, therefore applications from women only will be considered.
Under the Care Standards Act 2000; all posts are subject to Enhanced Disclosure from the Disclosure and Barring Service.This project receives financial support from Wolverhampton City Council. Registered Charity No. 1065427
Set up in 1973, The Haven Wolverhampton is a charitable organisation which provides both practical and emotional support services to women and ... Read more
Fixed term contract till March 2021
Closing date: 6th October 2019 at 11.30pm. Interview date: 15th October 2019
We’re looking for an enthusiastic and determined individual to join us as a Female Peer Mentor. This role is open to females who have lived experience of mental health concerns and offending and can bring their invaluable insight into these services to the table.
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
Funded by the Birmingham and Solihull Mental Health Foundation Trust, the Liaison and Diversion Service provides intervention to people in contact with the criminal justice system who are identified as having complex needs. Our aim is to address health and social inequalities to reduce re-offending behaviours.
About the role
This is a great opportunity for an enthusiastic individual to gain experience working with a leading provider of homelessness and housing advice and support. As a Female Peer Mentor you’ll participate in an induction programme and receive formal training in key areas such as homelessness and housing, substance misuse and mental health issues. You’ll participate in activities across Shelter and the Liaison and Diversion Service, visiting external agencies with whom we work and attending regular support sessions, supervision and performance reviews. In this role, you’ll focus specifically on a women’s pathway to support individuals with mental health concerns who are going through the criminal justice system. Your challenge will be to build a relationship of trust with clients and help them to achieve their personalised support outcomes.
About you
You’ll need lived experience of mental health concerns and offending - along with experience of accessing support services. Evidence of achieving personal goals and a level of stability is also important as is an interest in a career working to support vulnerable adults with multiple and complex needs. Good communication, customer service and basic computer skills are also required, along with a desire to develop and learn new ones.
*The Equality Act 2010, Schedule 9, Part 1, Paragraph 1 applies to this post.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of an exciting new intiaitive and be the change you want to see in society.
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
City Hearts are currently recruiting for an Outreach Coordinator to work 40 hours per week within the Anti-Trafficking Team of the organisation. This role will require the successful candidate to casework clients within the service and assist in the management and day to day running of the Outreach service in South Yorkshire; and to ensure a high standard of service provision and to ensure all standards for CH (City Hearts) and SMSco (The Salvation Army Modern Slavery contract) are upheld.
City Hearts was founded in 2005 with a mandate to fully restore those with a history of vulnerability and exploitation. We began with a single home to help women with life controlling issues and shortly after welcomed our first survivor of Modern Slavery. Since then we have expanded dramatically across multiple regions and now provide accommodation and outreach support to hundreds of survivors of modern slavery every year, as well as continuing to house and support women with life-controlling issues.
The Role:
Coordination (32 Hours)
- To ensure the smooth running of the day to day of the Outreach Team
- Oversight of referrals into service and allocation of caseworker
- Oversight of team and managing their needs including but not limited to; supervisions, appraisals and resolving issues
- Arrange and organize outreach team meetings weekly
- To complete the weekly baseline report for regional manager and monthly report for managing director
- Supporting volunteers and carrying out volunteer interviews and supervisions where required
- Oversight of distribution and makeup of client allowances for Outreach other
- To gather month end travel, hours and purchase orders for monthly invoicing and to complete monthly invoicing
- To engage with community organizations to improve the care and support we offer clients
- To help resolve any on-going issues in clients lives
- Attend and participate in regular group supervision
- To be on call once a week as designated by the rota
- To contact Salvation Army to meet their KPIs and to ensure all reporting and recording is up to date
- Carry out regular auditing of client files to ensure quality control
- Oversee rota for outreach team alongside Regional Manager
Casework 1-2 clients* (8 Hours)
- For further details of casework responsibility, please refer to Job Description attachment
The Candidate:
- Ability to work to deadlines
- Ability to manage a team
- Ability to work under pressure
- Good communication skills – verbal and written
- Good organisational skills
- Good IT skills
- Good people skills
- Ability to research
- Ability to advocate
- Good maths skills
Benefits:
30 Days Holiday (based on 40 hour working week)
Sleep shift pay supplement
Perkbox - local / national discount scheme + app
Training / Career Progression
Various courses - personal and professional development
On-going support
Group supervision led by specialised therapist
Closing date for the role is midnight on 8th October.
The client requests no contact from agencies or media sales.
Victim Support is looking for Triage IVAs to be based in our Brent or Old Street offices (London).
Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.
The purpose of this role is to provide high quality holistic support to all victims and witnesses of crime referred to Victim Support whether by the Police another agency or self-referred.
You will lead on completing initial needs and risk assessments that are comprehensive and holistic and providing immediate and short term intervention to clients. Where longer term support is required or facilitation through attending appointments with clients you will make an initial appointment with a caseworker internally or refer externally as appropriate.
There will be a particular focus on those that are the most vulnerable, including repeat victims and victims of high harm crime. You will be expected to provide practical and emotional support in a way that is approachable, flexible and caring, showing empathy at all times. As well as being tenacious in support of your clients and being able to solve problems and surmount the challenges posed by the criminal justice system.
Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.
Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (s). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.
If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.
Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.
VS is the independent charity for people affected by crime and traumatic events in England and Wales. Our specialist teams provide individual, ... Read more
You’ve got a good understanding of mental health issues and really enjoy supporting others to achieve independence and lead their own recovery. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship as a Recovery Worker.
Right now, our Trinity Street Care Home in Batley Carr is looking for someone like you to support the people who use our services to maintain their tenancy and independence in the community. Not only are we committed to putting them at the heart of everything we do, we recognise they should be involved in decisions that affect their future too. That’s why we need you to inspire and support them to lead their own recovery. So, whether it’s helping to come up with a personal support plan that will see them achieve their goals and aspirations, developing domestic and finance management skills or accessing work, leisure or educational opportunities, your empathy, enthusiasm and compassion will have every chance to shine. Entering accurate case notes onto our IT system will be important too. And, when it comes to regularly liaising with GP surgeries, the local council, charities etc. or promoting the service within the community, again, we'll count on you.
The chances are, you already work in the mental health field. What is for certain is that you’re caring, consistent, flexible and creative, work well under pressure, know how to connect with people at all levels and, like us, are keen to break down the stigma of mental health. Oh and you’re happy working independently or, as a valued member of our team, being part of a weekly rota system and available for on call duties.
You will be required to work on a 24 hour rota including early, late and waking night shifts.
We have two full time roles available at 37.5 hours a week.
This is a rolling recruitment process, shortlisted candidates will be interviewed as and when they apply.
So, are you ready to take on this rewarding role that comes with some really great benefits, including a smartphone? Apply now via our website.
Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.
Contract Type: Permanent
Hours: Full time, 35 hours a week
Location: Stoke Centre
Known in The Prince’s Trust as Prince’s Trust Executive
You will work directly with young people, volunteers and partners to deliver programmes and activities to support and encourage young people to live, learn and earn!
We are looking for individuals who engage in challenges with optimism and resilience, who are adaptive, flexible, ready to embrace change and innovation and ideally have experience in one of the below areas:
- Youth Work
- Delivery of Outdoor Learning
- Education Sector
- Employability / Self Employment Sector
- Managing Partner Organisations and Volunteers
You will be a natural and effective communicator, passionate about delivering excellent customer service and making the right decision for young people. Working as part of a team within a defined geographical area, you will work with clear objectives to ‘connect’, ‘progress’ and help ‘transform’ the lives of young people who need us most.
To learn more about the role, please download the job description.
About The Prince’s Trust
We are a youth charity whose mission is to help young people transform their lives by developing the confidence and skills, to live, learn and earn. This year we will support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome!
We have a bold ambition to extend the reach and impact of our work and help one million more young people transform their lives over the next ten years. Our job is to inspire them, support them and release their potential, so that they can thrive and society can prosper. We will focus on innovation, to ensure we adapt and remain relevant in a rapidly changing world. We owe it to ourselves and the young people we serve, to do the best work of our lives and to help give them an increasing stake in our economy and society. They are the key to a positive and prosperous future for all of us.
To help us realise our vision, we are changing our approach and looking at innovative ways to develop and enhance our ways of working. This has led to the creation of exciting new opportunities across The Prince’s Trust at all levels based throughout the United Kingdom.
The Prince’s Trust is committed to safeguarding, protecting and promoting the welfare of the children and young people we work with. Successful applicants to roles at The Prince’s Trust will be subject to criminal vetting checks, and where necessary for the role, a check at an enhanced level will be required.
To apply for this vacancy please go to our website and complete the online application. To help you with the supporting statement section, you may want to download a copy of the Prince’s Trust Behavioural Framework.
A NOTE FOR RECRUITMENT AGENCIES
We prefer to hire people directly, but we do have a preferred supplier list for when we'd like a helping hand. We'll be in touch if we need you.
Youth charity The Prince’s Trust helps disadvantaged young people to get their lives on track. It supports 11 to 30 year-olds who are une... Read more
The client requests no contact from agencies or media sales.
Mencap Liverpool & Sefton are looking for someone experienced in working alongside people who have a learning disability and managing a team
This is a great chance to develop those core skills as well as gaining more strategic and leadership responsibility over time.
Are you?
- A STRONG ENABLER & PROBLEM SOLVER: You will be the first point of contact for individuals in Sefton who may be lonely and socially isolated. It will be your role to establish trust and rapport. You’ll identify if the person would benefit from our involvement, or if they would be best served by a supported referral to a more appropriate agency. Your interaction will aim to give them the confidence to address the difficulties they may be facing and encourage them to try new things.
- TEAM FOCUSED LEADER:You will provide excellent line management to our member-facing staff team.
- RELATIONSHIP BUILDER & NETWORK GROWER: You will build relationships with a range of local public and voluntary sector agencies to ensure that people know who we are, what we do and how to refer people to us.
- PERSON CENTRED, motivated by SOCIAL JUSTICE & EQUALTY:You will work closely with your colleagues to ensure that our work is holistic, person-centred and constantly strengthened by the voice of our beneficiaries.
Mencap Liverpool & Sefton is a local charity for people who have a learning disability. Our members have little or no support from th... Read more
You've got a good understanding of mental health issues and really enjoy supporting others to lead their own recovery. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship as a Crisis Recovery Worker.
Right now, our Crisis Outreach service in Lancaster is looking for someone like you to work with us, supporting individuals, providing innovative crisis service interventions. Day-to-day, you will work with individuals to support the development of safety planning, helping others to regain sustainable control over their challenges.
The chances are, you already work in the mental health field. What is for certain is that you're caring, consistent, flexible and creative, work well under pressure, know how to connect with people at all levels and, like us, are keen to break down the stigma of mental health.
The successful postholder should be a driver with access to a vehicle.
Closing date: 3rd October 2019
So, are you ready to take on this rewarding role that comes with some really great benefits, including a smartphone? Apply now via our website.
Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.
Right now, our 24 hour Supported Housing service in North Shields is looking for a Recovery Worker to support the people who use our services to maintain their tenancy and independence in the community.
We provide 24 hour supported accommodation, coupled with an intensive therapeutic programme and housing support for individuals with Personality Difficulties. As a Recovery Worker, it will be your responsibility to work within the team to plan and facilitate this programme. This is provided through a full timetable of daily group activities and individual sessions, facilitated by Recovery Workers, which are designed to support tenants to identify negative behaviours and develop coping strategies and healthier responses. We provide practical and emotional support to our tenants, enabling them to maintain their tenancies and lead independent lives. But, it’s only possible with the help of people like you. So, whether it’s helping to come up with a personal support plan that will see them achieve their goals and aspirations, developing domestic and finance management skills or accessing work, leisure or educational opportunities, your empathy, enthusiasm and compassion will have every chance to shine. Entering accurate case notes onto our IT system will be important too. And, when it comes to regularly liaising with Care Coordinators and Community Treatment Teams, GP surgeries, the local council, charities etc. or promoting the service within the community, again, we'll count on you.
To be successful, you will have experience in the mental health field and experience of working with people with personality disorder. What is for certain is that you’re caring, consistent, flexible and creative, work well under pressure, know how to connect with people at all levels and, like us, are keen to break down the stigma of mental health. Oh and you’re happy working independently or as a valued member of our team, being part of a weekly rota system, including evening and weekend working, and available for on call duties.
The salary for this post is £17,943.00 per annum, with progression to £18,480.00 per annum.
This is a rolling recruitment process, shortlisted candidates will be interviewed as and when they apply.
So, are you ready to take on this rewarding role that comes with some really great benefits, including a smartphone? Apply now via our website.
Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.
Supporter Engagement Manager
Location: Rochester Airport
Salary: £25,000 - £28,000 per annum
Application Deadline: 6th October 2019
Job Summary
An excellent opportunity has arisen to join the Air Ambulance Kent Surrey Sussex (AAKSS) as a Supporter Engagement Manager. Becoming part of our newly created Supporter Experience department, you will manage a team of three Officers whose aim is to ensure the consistent gratification of AAKSS supporters.
THE REQUIREMENTS
- Manage the day-to-day workload within the Supporter Engagement team. In doing so, set standards and remove blockers to ensure that a high standard of customer service is maintained.
- Own processes for thanking for supporter donations and fundraising contributions, ensuring that these meet the needs of income generation teams and that their output adequately reflects AAKSS’s brand.
- Build links with the Income Processing team to ensure that donations are efficiently processed to enable thanking. In doing so, identify ways to improve the end-to-end process, working with colleagues to enable their delivery.
- Oversee the logging, reporting and resolution (where required) of supporter complaints and compliments. Help to identify themes, working with peers and leadership to address these as needed.
- Create an environment where creative thinking can result in new and exciting processes and engagement ideas for our supporters.
PERSONAL ATTRIBUTES
- Excellent communicator across all range of mediums.
- Champion of high-quality customer service by putting the customer at the heart of everything you do.
- A creative thinker who is looking for smarter and engaging ways to communicate and thank our supporters.
- Be able to work independently, but also as part of a wider team.
- Highly organised with excellent attention to detail.
- Good time management skills.
The selection process will include a panel interview.
Closing date: 23:59 on 6th October 2019
Interview date: the week commencing 14th October 2019
So, if you’re seeking your next step as a please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Other organisations may call this role Supporter Manager, Engagement Manager, Senior Supporter Engagement Officer, Supporter Care Manager, Stewardship Manager, Supporter Stewardship Manager, or Fundraising Supervisor.