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PURPOSE OF POSITION

The Service Manager will provide dedicated operational leadership, quality assurance, safeguarding oversight, contract delivery and service development for the Harbour Project. The role will ensure safe, consistent and high-quality delivery of Harbour’s Housing First-supported accommodation model, with clear accountability for service performance, resident outcomes, staff development and continuous improvement. The role will lead and develop the service, strengthening operational oversight, rota cover, supervision capacity, resident support, partnership working and service resilience within one focused management structure. The postholder will be responsible for ensuring residents receive safe, trauma-informed, strengths-based and person-centred support that promotes stability, tenancy sustainment, wellbeing, independence, move-on planning and prevention of repeat homelessness This is a part-time maternity-cover role of 22.5 hours per week, based on site for a minimum of three days per week, with flexibility to agree the working pattern and how the hours are spread across the week.

Salary: £24,246-£28,712 Pro Rata
Contract: 12 months Maternity Cover
Hours: 22.5
Location: The Harbour Project - 81 Barking Rd, London E16 4HB

Please refer to the full Job Description and Person Specification for detailed information on the responsibilities, requirements, and essential criteria for this role. To learn more and submit your application, please visit and apply through our website.

This post is subject to an Enhanced DBS check and a right to work in the UK.