Jobs
This is a key role responsible for overseeing and managing the delivery and development of our Antifreeze programme. Alongside the daily management of staff and volunteers, this role is responsible for ensuring that the services provided are safe, best practice and compliant with all relevant policies and procedures.
As we seek to grow and reach more people, this role will play a vital role in undertaking strategic reviews of all current services and informing new service delivery and design. This will be undertaken in partnership with other service leads and working closely with senior leadership colleagues.
Please note: A requirement of the role is for the post-holder to be a practising Christian in accordance with the Equality Act 2010
Main duties:
· Oversight and delivery of all programme activities relating to Antifreeze including drop ins, one-to-one support, street outreach and faith-based activities.
· Establish and drive the overall strategic vision for the service in line with the operational plan and informed by the needs of the people the service exists for
· Lead the design and development of new services in line with client needs, resources, staffing and the strategic purpose of the team.
· Hold direct budget responsibility for day-to-day operations and in line with any specific funding requirements
· Be an active member of the Off the Fence leadership team
· Review and implement policies and procedures for safe service delivery
· Provide reports on key activity, outputs and impact in line with KPIs and other reporting requirements.
· Line manage the team of key workers, providing regular performance reviews, pastoral support and identifying training needs.
· Support with the recruitment and onboarding of new team members, including in-house training and supervision
· Ensuring that key workers have a good working knowledge of local services, referral routes, other agencies and when to highlight safeguarding concerns.
· Provide pastoral support for the team and volunteers in the service
· Lead Bible studies, prayer meetings for staff, volunteers and at external events as required
· Recruit, retain and manage volunteers in line with organisational policies and procedures
· Ensure safe and efficient delivery of services in line with health and safety, safeguarding, data protection and safe working practices.
· plan and maintain safe staffing ratios through effective resource allocation
· Design and delivery of projects/activities in line with fundraised income, including reporting and engaging with funders as required
· Build and establish key sector relationships across the city to enhance the team’s reach and impact in the community
· Oversight and pastoral responsibility for the faith-based activities delivered for and with clients
· Build and establish relationships with other providers who can meet the needs of our clients e.g. local health teams.
· Contribute to wider profile-raising activities of Off the Fence
· Review and implement policies and procedures for safe service delivery
· Have responsibility for the safe processing and storage of client data in line with data protection regulations and policies, including CRM.
· Regularly review the effectiveness, safety and efficiency of all services including drop-ins, one-to-one support and street outreach.
· Active membership of and attendance at local forums, groups and networks
Key attributes and experience required for the role:
· Proven experience in managing frontline services and staff teams (minimum 3 years in a supervisory/management role)
· Experience of delivering services in the housing and homelessness sector
· Strong knowledge of the legal and statutory framework for housing, benefits, employment. Ideally, knowledge of local services and support agencies.
· A passion for seeing people thrive and lives transformed – practically, emotionally and spiritually
· Strong alignment with the vision of Off the Fence, and a commitment to our organisational focus
· Strong understanding and application of safeguarding, data protection and health and safety policy.
· Experience in service design, service improvement and project management
· Experience in supporting people with complex and multiple needs, including substance abuse and severe mental health.
· Excellent organisational and time management skills
· High level of integrity, professionalism and confidentiality
· Ability to interpret policies, legislation and data effectively
· Proficient in Microsoft Office, and experience of CRM management
· A requirement of the role is for the post-holder to be a practising Christian in accordance with the Equality Act 2010
Vision and values
Off The Fence reaches out to break the cycle of poverty in Brighton & Hove, ensuring that no one is left behind. We believe in resisting poverty, empowering people, and restoring hope, and we work toward a future where social and spiritual poverty no longer exists.
By 1997, Off The Fence became a registered charity, allowing us to expand and tackle poverty in a deeper way, through compassion, excellence, unity, integrity, and a Christ-like approach to supporting the most vulnerable.
Poverty is complex—it’s not just about finances, but about housing, mental health, education, and belonging. To address these needs, Off The Fence now provides three core programmes, each offering a different form of practical and emotional support.
As poverty in Brighton & Hove has increased, so has our commitment. At the heart of our work is a belief that every person deserves dignity, hope, and the opportunity to rebuild their life.
The Antifreeze Programme exists to break the cycle of social and spiritual poverty amidst homelessness, providing tangible steps towards a permanent home and long-term stability. Since 1998, Antifreeze has been a safe and warm space for members, offering faith-based, practical support services that restore dignity and hope.
At our Day Centre, we provide hygiene facilities (showers & laundry), medical drop-ins, and essential survival provisions to meet immediate needs. Through 1-to-1 sessions, we support members with housing applications, benefits, and financial stability, while goal-based workshops equip them with skills to attain permanent homes and ethical employment. Our discipleship sessions encourage an advanced understanding of the Christian faith, offering fellowship and spiritual growth. To address digital poverty, we offer computer access for job searches and reconnecting with loved ones.
Beyond practical support, Antifreeze fosters healthy community relationships, improves mental health awareness, and helps members move toward ethical employment, reduced reliance on substances, and a forever home.
As a Christian organisation we seek to live and work by our values:
·Christ-like: we desire the best for others (Col 1:27, 1 John 3:16)
·Excellence: we aim for outstanding quality (1 Cor 12:31, Phil 4:8)
·Unity: we achieve more together (Ps 133, Eph 4:3)
·Compassion: we care for those who are suffering (Col 3:12, Matt 9:35)
·Integrity: we do what is right (Prov 10:9, Titus 2:7-8)
Working at Off the Fence
We are a small but highly dedicated team, passionate about seeing transformation across Brighton and Hove. Off the Fence employees are entitled to:
- 25 days annual leave (pro rata) plus bank holidays, with extra days added for long service
- Up to 5 days of mission leave (pro rata)
- 7% employer pension contributions
Notes for applicants
If you’re applying for this role, we ask that you submit your CV and a cover letter. In your cover letter please outline how your skills and experience align with the requirements of this role, as well as explaining why you want to be a part of Off the Fence.
If you’re applying for this role, we ask that you submit your CV and a cover letter. In your cover letter please outline how your skills and experience align with the requirements of this role, as well as explaining why you want to be a part of Off the Fence.
Registered Charity
21 - 50
Tackling social and spiritual poverty across Brighton and Hove
The client requests no contact from agencies or media sales.
Thank you!
We are looking for a motivated & empathetic individual to join the team at Victim Support based at Compass House, Ashford as Initial Support Agents (known internally as Triage & Early Intervention Officers).
Are you looking for a new challenge that will be rewarding and make a real difference to people's lives? Do you enjoy talking to people, providing empathy & support, and helping to find solutions to problems?
If this sound like you, then we'd love to hear from you...
What we offer:
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role:
As a Triage & Early Intervention Officer, you will be the first point of contact via telephone, text or email for clients referred to our service. You will conduct comprehensive impact and risk assessments, provide immediate and short-term interventions, and ensure that each client receives tailored support that meets their individual needs.
As a Triage & Early Interventions Officer you will:
- Conduct comprehensive impact & risk assessments for clients.
- Provide tailored responses to clients' needs, including children and young people and those affected by domestic abuse, ensuring they are aware of their rights.
- Manage a caseload of clients requiring immediate & short-term interventions, developing support plans & referring to other agencies as needed.
- Maintain accurate & confidential case management records.
- Work as part of a team & collaborate with statutory & voluntary agencies to address clients' needs.
These roles are based in our Victim Care Unit in Ashford. You will be working shifts Monday to Friday between 8am and 4pm or 12pm and 8pm. Shifts are designated on a rota basis and scheduled well in advance so you can plan ahead. You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development.
Please see attached Job Description and Person Specification for further details.
About You:
Ideally you will have an understanding of the impact of crime & the criminal justice system. Experience in delivering services within a statutory, voluntary, or multi-agency setting is also beneficial.
You will need:
- Strong written & verbal communication skills.
- Good time management skills.
- Competent IT skills, able to use generic systems.
- To work effectively both as part of a team & independently
- To develop & maintain partnerships with external organisations.
- The ability to undertake impact & risk assessments.
- Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Thank you!
We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 37.5 hours a week over a 24/7 rota.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at our National Contact Centre in Cardiff. There will be an initial induction period that will run Monday to Friday 9am-5pm for a 4 week period. After successfully completing your induction, you will move to your fixed rota hours.
As a Helpline Adviser you will:
- Able to respond to victims of and those affected by crime by providing emotional support, information and referrals on to Victim Support services and other agencies
- Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
- Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
- Managing and responding appropriately to competing priorities, services and needs.
- Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.
You will need:
- Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
- Experience of organising and prioritising a complex workload.
- The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
- The ability to communicate effectively, verbally and in written form, including telephone skills
- Knowledge and understanding of:
- Relevant agencies and resources
- Importance of confidentiality and safe working practice
- Diversity issues and principles
- The impact of crime
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Thank you!
We have the exciting opportunity for a Victim Care Advocate to join the triage team in Sheffield, South Yorkshire.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes we'd love to hear from you.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at our office in Sheffield, dealing with inbound enquiries and making outbound calls to victims of crime, reviewing and triaging referrals from the police.
As a Victim Care Advocate you will:
- Work directly with people who have been impacted by crime, assessing support needs and completing risk assessments, providing immediate support and signposting to ongoing support and advocacy
- Develop knowledge and links with other organisations who support victims of crime
You will be:
- A self-starter with good organisational & time management skills
- An excellent communicator
- Working across teams & with external agencies to achieve goals
- Working in a digital environment & be able to use a range of IT equipment & programmes.
- An understanding of crime & the impact it has on individuals & communities
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a diverse role that is fun, stimulating and rewarding every day?
We are looking for caring individuals to join our dedicated staff team in Sheffield. As a Waking Night Support Worker, you will work with individuals with learning disabilities in their own home. You will enable the people we support to live full and lives, pursuing their passion for football and games to creative crafts and knitting. No two days are the same!
We are looking for staff who have the commitment and dedication to go the extra mile to enable people to achieve their personal goals and make the most of every day!.
Creative Support is a high quality provider of support to individuals with a wide range of care needs including individuals with a learning disability and other needs. We employ over 5,000 staff and have been a not for profit care provider for over 30 years.
Vacancy Reference Number: 86585
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number
Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.
We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are
Registered Charity
501 - 1000
Creative Support is a not for profit provider of person centered care and support
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
As Director of Finance, you’ll:
- Lead all aspects of financial strategy, reporting, and governance
- Oversee day-to-day financial operations and team leadership
- Provide critical insight and assurance to the Chief Executive and Trustees
- Responsible for executive on-call duties as part of a scheduled rota, handling urgent issues outside regular business hours.
- Support the financial management of fundraising income and grant funding
- Manage the Facilities function to ensure safe, compliant, and well-maintained premises
- Drive continuous improvement, sustainability, and operational effectiveness
- Support the IT and Data protection operations
You’ll be instrumental in helping us deliver our strategic vision with financial clarity, stability, and confidence.
The client requests no contact from agencies or media sales.
Thank you!
Job Opportunity: Youth and Community Work Co-Ordinator
Location: Ashford, Kent
Contract: 1-year fixed term
Hours: Full-time (37.5 hours per week)
Salary: £18,000 – £20,000
Uprising Youth and Community is a growing Christian youth work charity with over 10 years of experience in Ashford. We are seeking a passionate and proactive Youth and Community Work Co-Ordinator to support the delivery of two key projects:
- Hang10 – Detached youth work across Ashford
- Community Action Teams (CAT) – A gardening-based community initiative
This role also includes developing an Employability Pathway to offer young people meaningful work experience and volunteering opportunities.
We are looking for someone who:
- Has a heart for working with young people and the wider community
- Can build strong relationships and communicate effectively
- Is adaptable, reliable, and ready to contribute ideas
- Ideally holds a full UK driving licence
"Given the nature of this role, an occupational requirement has been established for the post-holder to be sympathetic to the Christian ethos and the values of a faith-based youth community. This requirement is in accordance with Schedule 9, Part 1 of the Equality Act 2010
The client requests no contact from agencies or media sales.
Thank you!
Role summary
The Minster Centre is a small, friendly organisation and the Reception Manager needs to be an adaptable and flexible person who enjoys teamwork within a continuously evolving environment. The Reception Manager role is varied, and you will be expected work with initiative and autonomy to respond to the needs of the Centre.
Terms and conditions
Salary: £21,064.54 pro rata (£29,489.77 FTE)
Hours: 25 hours per week as follows Monday 9am – 5pm, Tuesday 9am – 4.30pm, Wednesday 8am – 1pm, and Friday 9am – 5.30pm. Some flexibility in hours may be possible.
Location: The Minster Centre, Queens Park, NW6 6RD
Contract: Part time, permanent
Benefits: Pension scheme, flexible working options, generous enhanced paternity and maternity and adoption policies, closure between Christmas and New Year with additional paid holiday, enhanced sick pay entitlements increasing with length of service
Annual leave: 33 days (including bank holidays)
Responsible for: Receptionists
Reports to: Facilities and Membership Manager
How to apply
Please apply by sending your CV and the additional forms available on our website. Candidates must send a cover letter addressing how you meet the person specification. Your application must be sent by 12pm on Monday 1st September 2025 by email to Afua Pierre, HR & Governance Manager.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. If you’re interested, please submit your application as early as possible. For further information please contact Leon John, Facilities & Membership Manager.
We particularly welcome applications from people from underrepresented groups in the field of psychotherapy and counselling and in our organisation, including people from global majority communities, the LGBTQ+ community, care leavers, disabled people and people from other minorities.
To fulfil the role, you must be resident in the UK and have the right to work. You will be required to provide proof of your eligibility to work in the UK.
If you are a practising therapist, please review whether you currently have any Minster Centre students as clients and in which year and let us know if this is the case so that we can manage any potential dual relationships.
Background
The Minster Centre is a registered charity based in Queens Park, London NW6 that trains psychotherapists and counsellors and provides an accessible therapy service. As an accredited higher education organisation, we provide in-person and online courses throughout the week and weekend. The Minster Centre provides a psychotherapy and counselling service to the local community and has a number of rooms that are hired out for therapy, training, and events.
The Reception Manager is a critical and central role at The Minster Centre, providing a welcoming service to students, room hirers, therapy clients and staff members that is efficient and aligned with The Minster Centre’s Ethos. As part of this role, you will provide first-line support to tutors and students as well as undertake administrative duties crucial to the running of the Centre. You will also provide support to other staff members where appropriate.
Job summary
The ideal candidate will have previous administration and front of house experience to help ensure that all building users (students, room hirers and clients) are welcomed, that the building is available and set up for training and therapy services, and that the building is closed and secured at the end of the day. Furthermore, they would be organised, have excellent IT skills and knowledge and, ideally, practice of using Zoom. They will have the ability to work calmly and efficiently under pressure. In addition, they will be able to work autonomously on various tasks and work well in a team. This is a great opportunity for someone with relevant transferable skills to develop those skills further.
Duties and responsibilities
Oversee and manage the Reception Team
- Ensure Reception is always covered by organising a reception rota that covers absence, holidays, etc.
General management of Reception
- Receive and welcome visitors.
- Co-ordinate access to the building, opening and closing of the building.
- Respond appropriately to emergencies.
- Order stationary and other supplies as requested.
- Manage petty cash.
- Keep the reception area tidy.
- Ensure there are adequate supplies of daily refreshments and organise catering for specific events.
Event and training support
- Set up for events and assist with special or evening events when requested.
- Organise and keep track of First Aid and Fire Marshal trainings.
Administration
- Manage the room booking system, including the processing of invoice figures in communication with Finance Assistant/Credit Controller.
- Deal with room booking enquiries and bookings for events.
- Answer, screen, and forward incoming telephone calls, and provide basic information when needed.
- Undertake data entry tasks, or similar, in quiet periods.
- Deal with customer queries or complaints politely and positively.
Facilities
- Work with the Facilities and Membership Manager to source and organise suppliers to meet the various facility needs of the building.
- Ensure that the building has adequate cleaning by working with the Facilities and Membership Manager in communication with Total Clean.
- Conduct daily spot checks of the building and report any significant problems to Facilities and Membership Manager.
- Undertake small repairs of damaged equipment or fixings.
IT support
- Field/triage general IT Support emails with the IT Team.
- Diagnose and resolve equipment issues on site.
- Support tutors and office staff with basic Office apps, Moodle, Zoom queries (support and training can be provided).
- Provide IT support for tutors facilitating Zoom teaching sessions including troubleshooting.
- Manage tutor Zoom accounts.
- Schedule Zoom sessions.
Student support and progression
- Ensure that students are enrolled on courses and set up on systems accurately.
- Manage the re-enrolment process between academic years.
- Oversee the recording of student progression.
- Liaise with and support the Operations Team in organising the annual Graduation event and ensuring all eligible students receive timely information.
This is not an exhaustive list of duties and responsibilities. The post holder may be required to undertake other duties which fall within the ambit of the role, in discussion with their line manager or the Interim Management Team.
The post holder is expected to comply with all relevant policies, procedures and guidelines of The Minster Centre, including those on Equal Opportunities, Health and Safety and the Data Protection Act.
Please apply by sending your CV and the additional forms available on our website. Candidates must send a cover letter addressing how you meet the person specification. Your application must be sent by 12pm on Monday 1st September 2025 by email to Afua Pierre, HR & Governance Manager.
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
OVERVIEW OF THE ROLE
Beacon is now in its second decade and has grown substantially over the last three years, including a rebrand and expansion into international projects. To support this growth, we are seeking a highly organised, proactive, and intuitive Admin & Operations Officer to help ensure the smooth running of our daily activities and core functions.
This varied role spans many aspects of our work, from administration and resource management to supporting the systems and tools that keep Beacon working efficiently. You’ll work across the charity, supporting our executive leadership, projects teams, and fundraising activities, as well as and ensuring colleagues have the information and resources they need to deliver for our beneficiaries.
The successful candidate will play a key role in the day-to-day running of the charity and in supporting senior staff. As you settle into the role, you’ll have opportunities to develop skills in areas such as financial management, executive support, relationship management, stewardship, or project logistics, depending on your interests and the charity’s needs.
This is an excellent opportunity for someone at an early stage of their career, with full training and support provided. You’ll gain experience with a wide range of platforms and processes – from finance tools, databases, and information management – making it a great foundation for building broad, transferable skills in the charity sector. Where possible, you’ll also have the chance to get involved in other aspects of our work, offering valuable insight into how a small but ambitious organisation operates.
We also welcome applications from experienced administrators, operations professionals, or executive assistants. Such candidates may be appointed as Senior Operations Officer, with additional responsibilities and a higher salary.
MAIN DUTIES AND RESPONSIBILITIES
Organisational administration
- Lead on day-to-day operational processes to ensure the efficient running of the organisation.
- Provide executive support to the CEO and COO, including diary coordination, scheduling, and meeting logistics.
- Oversee internal financial processes, including processing expenses and invoices, documenting charity income and outgoings, ensuring accurate record keeping, and liaising with our external accounting team.
- Coordinate team activities such as strategy days, team-building events, and the annual Christmas party.
- Support HR-related processes such as managing staff anniversaries, birthdays, departures, and basic record-keeping.
- Act as liaison between the CEO and Board of Trustees as required.
- Collaborate with building management to ensure smooth operation of office facilities.
Fundraising administration
- Provide administrative support for funding applications and reports, including document preparation and submission.
- Monitor timelines and deadlines for all fundraising-related commitments, ensuring requirements are met.
- Maintain accurate fundraising records, keeping donor and income information up to date in our systems.
- Liaise with fundraising partners, sponsors, and donors as required.
N.B. The fundraising aspect of this role is focused on providing administrative and logistical support. This is not a fundraising position, and applicants are not expected to be responsible for income generation.
Team-wide support
- Monitor and respond to incoming enquiries via phone, email, and the Contact Us form, ensuring timely and professional communication.
- Process and respond to volunteer applications, maintaining accurate records and liaising with applicants as required.
- Manage organisational resources, including internal supplies and external materials, monitoring stock levels and coordinating reorders.
- Provide office management support to ensure a well-functioning, well-resourced working environment.
- Organise team travel arrangements for internal and external events.
Occasional duties
- Provide support in the lead-up to major events with preparation of materials as required.
- Support on-the-day delivery of major events alongside other team members.
- Represent the charity at external events and exhibitions.
PERSON SPECIFICATION
This is an excellent opportunity for someone at an early stage of their career who is eager to learn and grow within a supportive team. We’re looking for a proactive and organised individual who can take ownership of their work, spot opportunities to improve processes, and contribute positively to all areas of the charity.
Essential
- Highly organised with the ability to manage multiple priorities, monitor timelines, and meet deadlines independently.
- Self-motivated and able to work proactively, showing initiative to identify needs, address issues, and make improvements to processes and systems.
- Strong written communication and record-keeping, skills with the ability to convey information clearly and professionally.
- The ability to adapt your communication style to different audiences, such as colleagues, beneficiaries, trustees and donors.
- A proficient user of various IT systems, including Microsoft Office (Word, Excel, Publisher), G-Suite, and Zoom, with a willingness and aptitude to learn new platforms.
- A collaborative mindset, with the ability to work effectively across teams, coupled with the confidence to work independently and take ownership of tasks.
- Flexible and resilient, with the ability to remain level-headed and resourceful in a fast-paced environment.
- A commitment to Beacon’s mission and desire to represent the charity with professionalism and integrity.
Desirable
- Previous experience in an administrative, operations, or executive support role.
- Experience of working or volunteering in a charity or not-for-profit environment.
- Familiarity with fundraising administration, databases, or finance systems.
- Understanding of rare diseases, health charities, or small-organisation dynamics.
Experienced candidates
We welcome applications from candidates with proven experience in administration, operations, or executive support roles, who are interested in a Senior Admin & Operations Officer position.
For this level, we are looking for demonstrated competence in managing complex administrative tasks, coordinating across teams, and supporting senior leadership with minimal supervision. Senior Admin & Operations Officers should be confident in taking initiative, driving improvements, and handling a broader range of responsibilities.
WORKING AT BEACON
Beacon is a small, tight-knit team, with a friendly atmosphere and strong commitment to our beneficiaries. We aim to give all employees opportunities to pursue their interests, develop their skills, and shape their career path.
We offer flexible working practices to help our staff balance their personal and professional lives, including hybrid working and flexible hours. While our hybrid policy requires all staff to work in the office at least two days per week, the high level of cross-team collaboration, executive support responsibilities, and office management duties involved in the Operations Officer role mean that regular in-person attendance is particularly important.
After the initial in-person onboarding period, we’d like this role to be based in the office for around three days a week on average, though not necessarily every single week, to help maintain effective teamwork and smooth daily operations.
The client requests no contact from agencies or media sales.
Thank you!
About the Choir with No Name
The Choir with No Name has been running choirs involving people impacted by homelessness and marginalisation since 2008, and we currently have choirs in Birmingham, Liverpool, London, Cardiff, Coventry, Sheffield and Brighton. We were founded on the premise that singing makes you feel good; it distracts you from all the nonsense in life and helps you to build confidence, skills and genuine, long-lasting friendships. Each choir gets together to rehearse every week and share a meal together at the end of rehearsal. Our values are family, fun, inclusion and integrity.
Job Purpose
We are looking for maternity cover for our part-time Finance and Data Administrator role. As Finance and Data Administrator, you should have a proactive mindset and a positive attitude. You should have some previous administrative experience and a meticulous attention to detail. You will be responsible for ensuring the accuracy of the Choir with No Name’s finances and impact data. We are looking for someone who is comfortable working independently with a helpful and can-do attitude, a quick learner with a calm disposition when under pressure and able to work accurately and to deadlines.
We particularly welcome applicants from people with lived experience of homelessness.
- Reports to: Head of Development
- Hours: avg. 12 hours a week, flexible across the month to account for busier times/finance deadlines
- Location: Work from home, UK based (home working allowance given)
- Salary: £24,722 (pro rata)
- Annual leave: 25 days per year, pro rata, increasing 1 day per year pro rata with each year of service (to a maximum of 30 days)
- Employee benefits: Employee assistance programme, flexible working
- Contract: Fixed term 11-month contract
DEADLINE FOR APPLICATIONS: 9am Monday 15th September 2025
JOB DESCRIPTION
Invoices and expenses
- Inputting all expense invoices, staff expenses & petty cash transactions into accounting software (Xero), ensuring everything is coded to the right budget line
- Issuing invoices for suppliers, ensuring payments are received in a timely manner and recording them in Xero.
- Sending a monthly reminder to freelancers and choir managers to submit invoices & completed petty cash books in time for month end deadline
- Saving invoices into SharePoint and ensuring these records are complete and up to date every month
- Cross checking bank statements with income and expenses, ensuring all transactions are accounted for, identifying missing invoices/receipts and chasing the relevant staff
- Updating our contact and invoicing details with suppliers and freelancers
Donation administration
- Recording all donations & donor info in our donor CRM database (eTapestry)
- Producing income queries and reports when required
Impact data
- Inputting member survey data as well as other impact data as needed
- Producing reports on impact data as needed
Finance reporting
- Input cash basis income and expenditure into a monthly cash flow spreadsheet and create summaries for Choir Managers
- Consolidating income data from multiple online donation platforms and in varied formats into a single monthly report
- Producing month end platform and database income reports for our bookkeeper
- Support the Head of Development with month and quarter end reporting for the board of trustees.
General administration
- Minuting quarterly board and committee meetings
PERSON SPECIFICATION
Knowledge and Skills
Essential
- Alignment with our values of family, fun, integrity and collaboration
- Meticulous attention to detail
- Self-motivated and able to work independently
- Confident with numbers/maths
- Good time management
- Good communication skills
- Excellent knowledge of Excel and use of formulae
- Ability to work to hard deadlines
- Plenty of common sense
- Ability to learn quickly and use initiative to get the job done
- Trustworthy and honest when handling confidential information
Desirable
- Knowledge of basic bookkeeping
- Experience using of online accounting software ie: Xero
- Experience of using donor databases/CRM systems such as eTapestry/Raisers Edge
- Experience using Microsoft 365 programme suite incl. Teams, Outlook, Excel
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The client requests no contact from agencies or media sales.