144 Entry level jobs

We're looking for a kind, compassionate and resilient Specialist Behavioural Support Worker to join our learning disabilities service in Hertfordshire.

£23,046.00 per annum, working 32 hours per week including weekends
Driving is mandatory and sleep in shifts will be required.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

* Annual leave increasing up to 30 days with length of service

* Free DBS

* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card

* Fully paid induction programme and further training

* ILM courses and Apprenticeship Programmes

* Cycle to work scheme

* Employee Assistance Programme for 24-7 confidential support

* Online wellbeing resources

* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)

* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Specialist Behaviour Support Workers are responsible for supporting people with learning disabilities and behavioural needs to live full lives, develop skills and maintain their wellbeing.

This role includes weekend work and will involve shift-based scheduling during weekends.

Driving is mandatory for this role.

This role requires sleep-in shifts at the service.

What you'll do:

* Supporting the customer to lead a full and active life and do things they enjoy, sensitively and persistently trying to new things to open up new opportunities for the customer;

* Developing the customer's independent living skills and involving them in aspects of maintaining and developing their home, including cooking, shopping, cleaning and decorating;

* Supporting the customer in their sensory routine, trialling and testing new sensory experiences;

* Supporting the customer to communicate their wants and needs and develop new ways of doing this, communicating with them in a person-centred way;

* Supporting the customer to manage their anxieties, using Positive Behaviour Support and Autism-specific approaches;

* Collating a range of behavioural data and essential paperwork to be analysed within our local management structure;

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

About you:

* Enjoys social interaction and the company of others, joins in with the hobbies and interests of the customer and is able to facilitate connections with new people and places;

* Has a reasonable level of physical fitness and is able / likes to participate in active pursuits such as running and swimming;

* Is confident enough to try new things and take positive risks on a regular basis;

* Exudes a warm friendly and fun presence;

* Prefers working as part of a group or team;

What you'll bring:

Essential:

* NVQ Level 2 or equivalent

* Minimum 2 years of experience working with customers with Autism/Challenging Behaviour/learning disabilities

* Driving licence and a willingness to drive as part of support duties;

Desirable:

* Experience of engaging vulnerable people with complex needs in meaningful activities.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

* We focus on Excellence and innovation.

* We are Caring and Compassionate.

* We are Inclusive and Trusted.

* We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see full job description on our website

We're looking for a compassionate and resilient Specialist Support Worker's to join our Mental Health service located in Tower Hamlets. No experience or personal care required, just the right values.

£31,748.77 per annum, working 40 hours per week.

Fixed Term Contract for 1 year.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• Free DBS

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Post-holders will be required to demonstrate strengths in all the indicators set out in the relevant Look Ahead Competency Model. More specifically, the post-holder will:

• Provide intensive support (both practical and emotional) to people undergoing a period of mental health related crisis.
• Act as a positive influence on customers encouraging responsible behaviour and self-reliance to people in the service.
• Support people in a way that maximises their self-sufficiency and enables them to live independently on returning to their own homes.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager.
• Carry out initial assessments of potential customers and make decisions over access to the Crisis House
• Undertake continuous assessment of needs and potential risks & agree levels of support and actions.
• Create support / action plans for providing appropriate services based on the assessment and reflecting the services and resources available to enable the customer to overcome their crisis

About you:

• Promote team ethos and values
• Positive contribution to team environment
• Personal development in team context
• Assist customers to achieve Support Plan goals

What you'll bring:

Essential

• NVQ Level 3 in Health & Social care, or equivalent academic qualification.
• A minimum of one years' experience of supporting vulnerable adults with mental health / substance use or dual diagnosis needs.

Desirable

• An understanding of care-planning processes and Models of Care within mental health.
• Knowledge of group and individual therapy and an understanding of risk management.
• Experience of working with vulnerable people who are undergoing a period of crisis.

About us:

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Hours: 17 hours per week being Mon-Thurs, 6-8.30am and Fri-Sat, 6-9.30am
Contract: Permanent

We're looking for an experienced Cleaner to join our team and play a key role in maintaining the high standards our colleagues and clients expect every day.

This isn't just about keeping spaces tidy. You'll be helping to create a safe, clean and comfortable environment across our facilities, ensuring that clinical, office and communal areas are maintained to the highest standards of cleanliness and hygiene. Every day, your work will directly support the smooth running of our services and contribute to an exceptional experience for everyone who visits or works within our centres.

What We’re Looking For

We're keen to hear from candidates who have previous corporate or commercial cleaning experience and who understand the importance of attention to detail, reliability and professionalism. Experience working to health and safety standards, infection control procedures or COSHH guidelines would be highly beneficial.

Physical Requirements

This role is a physical position involving regular lifting and moving of cleaning equipment and supplies, waste handling and carrying out cleaning duties across different areas of the site. Applicants should be comfortable with the physical nature of the role and able to undertake manual handling activities as part of their day-to-day responsibilities.

In return, you'll join a supportive team where your contribution is valued and where you'll have the opportunity to make a genuine difference every day.

Why MSI UK?

We offer a supportive, values-driven environment where your contribution is recognised and rewarded:

💰 Financial & Rewards: Aviva pension (up to 5% employer contribution), Blue Light Card discounts (4,000+ perks), Cycle to Work scheme, season ticket loan, and long-service recognition rewards.

🧘 Wellbeing & Work–Life Balance: Opportunity to buy and sell annual leave, 24/7 GP access and EAP via Westfield Health, an extra day off for your birthday, accredited Mental Health First Aiders, family-friendly policies and a national employee recognition programme.

📈 Learning & Career Development: Clear career pathways, paid training and development, accredited apprenticeships, and learning agreements to support your professional growth.

Do you have a passion for using your research skills to improve the lives of older people needing care? Join our team!

In this dynamic role, you will provide research support across our advice, policy and campaign work. Your research will be practice-based, with a focus on improving people’s lives and bringing about real change. This will include:

• helping our advisers to support older people and their families
• building and improving our knowledge of care law across the UK
• helping to create new information resources
• feeding into national conversations about care reform
• supporting our work to push for a better care system

You will be a vital part of a small charity having a big impact. Providing the national adviceline for older people needing care and pushing for improved care services, we are a leading voice in the sector.

The ideal candidate will be a positive, can-do person, with a passion for championing the rights of older people needing care, and an enthusiasm for using your research skills to affect change.

You will:

• work closely with colleagues to ensure our research aligns with our advice service, campaigns, policy, communications and fundraising
• join the charity during an exciting period of change, as we seek to diversify and increase our reach across the UK
• work alongside colleagues who are experts in their field, with dedicated time for co-learning and sharing knowledge and skills
• be welcomed into our friendly, dedicated team

Care Rights UK is the charity focused on promoting the rights of older people needing care. For over 30 years our national advice service has been a lifeline for older people and their families. This is an exciting opportunity to join our small team and make a real difference.

“Working at Care Rights UK has truly been the most rewarding job that I’ve done. The charity’s work is invaluable to people in urgent need of help, and it has been a real privilege to assist with this. My work as a researcher has been fulfilling, stimulating and challenging in equal measure; the team are a joy to work with and enormously supportive. I would strongly recommend this role to anyone who is considering applying.” George Hill, former Researcher at Care Rights UK

Even if you feel you don’t meet all the criteria outlined in the person specification, if you’re keen to learn and to apply your skills, we’d love to hear from you!

Working within the aims, policies, and principles of the Citizens Advice Service, the MaPS-funded Community Debt Caseworker will provide specialist debt advice and casework support to clients experiencing financial difficulty and problem debt.

The postholder will deliver holistic, person-centred advice across a range of channels including face-to-face, telephone, video conferencing, email, outreach settings, and community locations across Hertfordshire, ensuring services remain accessible, inclusive, and responsive to client needs, vulnerability, and complexity.

The role requires the delivery of high-quality debt advice in accordance with Money and Pensions Service (MaPS) quality standards, Citizens Advice membership requirements, and the Debt Advice Quality Framework.

Debt Advice and Casework

• Provide specialist casework covering the full range of debt advice and debt solutions, ensuring all advice meets MaPS and Citizens Advice quality standards.
• Manage a caseload of clients with complex debt issues, including priority and non-priority debts, insolvency options, enforcement action, and financial hardship.
• Conduct detailed client assessments, including identifying emergencies, vulnerability, safeguarding concerns, and barriers to accessing services.
• Deliver debt advice through a range of channels including face-to-face appointments, telephone, video call, email, outreach sessions, and home visits where appropriate.
• Carry out Standard Financial Statement (SFS) budgeting, debt prioritisation, affordability assessments, and referral to appropriate debt remedies.
• Prepare financial statements, debt assessments, income and expenditure calculations, and supporting documentation.
• Act on behalf of clients through negotiation with creditors, enforcement agencies, utility providers, landlords, and statutory bodies.
• Prepare and present cases to statutory bodies, tribunals, courts, and insolvency services where appropriate, including Debt Relief Orders (DROs), bankruptcy applications, Breathing Space applications, and other formal debt remedies.
• Deliver holistic debt and financial capability advice, including budgeting, money management, financial resilience, and maximising income.
• Ensure income maximisation through welfare benefit entitlement checks, grants, charitable support, discretionary schemes, and other financial assistance.
• Assist clients with related issues integral to their debt case, including welfare benefits, housing, energy debt, employment, and financial exclusion, making referrals where appropriate.
• Provide tailored support to clients experiencing vulnerability, mental health issues, digital exclusion, language barriers, or crisis situations.
• Empower clients to make informed decisions and support them to improve long-term financial wellbeing and independence.
• Offer access to holistic services and onward referrals for non-debt issues to ensure comprehensive client support.
• Travel across Hertfordshire to deliver community-based outreach and face-to-face support where necessary.

Administration and Quality

• Use IT systems for case recording, statistical monitoring, reporting, and document production.
• Maintain accurate, comprehensive, and up-to-date case records in line with MaPS, Citizens Advice, GDPR, and organisational requirements.
• Ensure all casework complies with Citizens Advice quality standards, organisational procedures, safeguarding policies, and the Advice Quality Standard.
• Monitor progress of cases and ensure timely follow-up, review, and closure in accordance with service requirements.
• Contribute to achieving service targets, contractual requirements, key performance indicators (KPIs), and quality standards.
• Utilise digital systems, internal tools, and emerging technologies to support effective case management and service delivery.
• Participate in service audits, peer reviews, and quality assurance processes.
• Follow all relevant policies and procedures and undertake required training.

Research and Campaigns

• Assist with research and campaigns activity by providing anonymised client information and feedback on local debt trends and emerging issues.
• Record statistical information on client numbers, demographics, outcomes, and case types, providing reports, case studies, and analysis as required.
• Identify trends affecting local communities including financial exclusion, energy debt, cost of living pressures, and access to financial support.
• Raise awareness of local and national issues relevant to debt, poverty, financial capability, and social inclusion.
• Contribute to continuous improvement and service development initiatives.

Partnership Working and Public Relations

• Maintain effective liaison with statutory and non-statutory agencies, creditors, local authorities, housing providers, support organisations, and community partners.
• Represent the service at partnership meetings, outreach events, forums, and external bodies as appropriate.
• Work collaboratively with colleagues, volunteers, and partner agencies to ensure joined-up support for clients.
• Contribute positively to team learning, mentoring, knowledge sharing, and service improvement activities.

Professional Development

• Keep up to date with legislation, policy, and best practice relating to debt, welfare benefits, housing, consumer issues, and financial capability.
• Undertake mandatory MaPS and Citizens Advice training, including DRO, Breathing Space, safeguarding, vulnerability, and data protection training.
• Maintain MaPS-accredited advice standards and continuous professional development.
• Attend internal and external meetings, supervision sessions, development activities, and team meetings as required.
• Engage positively with feedback, reflective practice, and continuous improvement.

Other Duties

• Carry out any other duties required to ensure effective service delivery.
• Demonstrate commitment to the aims, principles, and equality, diversity, and inclusion policies of the Citizens Advice Service.
• Follow health and safety procedures and share responsibility for own safety and that of colleagues.
• Promote an inclusive and accessible service for all clients, respecting diversity and individual circumstances.

Do you have a passion for working with young people and making communities safer? Crimestoppers is looking for a motivated and engaging Fearless Youth Coordinator to deliver its Fearless and Bystander Approach programmes across Cardiff, helping young people make informed decisions about crime, safety and reporting concerns. In this varied and rewarding role, you will design and deliver interactive workshops in secondary schools, PRUs and youth settings, build strong partnerships with education providers, youth organisations, local authorities and police, and identify opportunities to extend the reach of the Fearless programme across the city.

Please read the full job pack, before submitting your CV and covering letter.

FTC until March 2027 | Full time | Based in Cardiff, with travel| £28,186 | DBS required

Do you have a passion for empowering young people and creating safer communities? Crimestoppers is seeking an enthusiastic and proactive Fearless Youth Coordinator to lead the delivery of its Fearless and Bystander Approach programmes across South Wales, helping young people understand the issues affecting them and make informed decisions about reporting crime. You will work directly with young people to address key issues such as violence and serious organised crime, while also evaluating programme impact, supporting awareness campaigns, developing resources and identifying opportunities to expand the reach of the service. With a strong focus on safeguarding, collaboration and community engagement, this role offers the opportunity to make a lasting difference to the lives of young people across South Wales.

Please read the full job pack, before submitting your CV and covering letter.

FTC until March 2027 | Full time | Based in South Wales (Swansea, Neath Port Talbot, Bridgend, Merthyr), with travel| £28,186 | DBS required

Are you passionate about reducing health inequalities and supporting some of the most marginalised people in our communities?

We are recruiting for a compassionate, organised, and proactive Peer Support Lead to support our hepatitis C peer project in the Oxford & Thames Valley area. Peers use their lived experience to raise awareness of hepatitis C, reduce stigma, and help people access testing and treatment.

Working alongside healthcare professionals, drug and alcohol services, homelessness services, and community organisations, you will recruit, train and support volunteer peers to deliver hepatitis C awareness raising, practical and emotional support.

This is a varied and rewarding community-based position involving travel across the Oxford and Thames Valley region.

About you
We are looking for someone who can build trust and engage people with complex needs in a respectful, non-judgemental way. You’ll be a good communicator, confident working with partner services and supporting volunteers, with good organisational skills and an understanding of confidentiality, professional boundaries and managing risk.

We welcome applications from people with either lived experience or professional experience relevant to the role. This may include hepatitis C, drug or alcohol use, homelessness, the criminal justice system, or supporting people facing similar challenges.

Why join us?
The Hepatitis C Trust is a national, patient-led charity committed to eliminating hepatitis C and improving access to harm reduction services across the UK. We are proud to be a Living Wage Employer and are committed to equality, diversity and inclusion.  

How to apply
The closing date for applications is midnight, Sunday 27th September 2026.

The purpose of the role is to assist our clients with immigration legal advice and representation. The focus of this legal work is on non-legal aid funded matters, supporting people to preserve immigration status and for some become British Citizens. While the majority of the immigration advice and representation at RMJ is free for clients, this service we charge an affordable fee to help those who cannot find affordable and professional representation.

Key Responsibilities 

Case management:

• Manage own caseload, working to advance the best interests of the client
• Adhere to standards set out by IAA/SRA and AQS to deliver high-quality advice#
• Provide advice and representation up to IAA level 2/3.
• Engage with the Line Manager to create and follow a training plan to ensure compliance with IAA CPD, keeping up to date with changes in law, policy and guidance to ensure clients receive accurate and high-quality advice
• Liaise directly with the UKVI and related governmental agencies 
• Complete forms, letters and immigration applications in line with deadlines
• Liaise with and refer clients to Legal Aid Solicitors or other advisers, as appropriate
• Manage clients’ expectations by discussing deadlines, outcomes and timing
• Deliver legal advice outreach surgeries/drop in as and when required
• Progress cases in a timely manner in line with regulatory requirements
• Implement organisational priorities into day-to-day casework.
• Maintain client’s files and records in line with file management procedures

General responsibilities:

• Seek to continuously improve in order that the Charity delivers the best possible service to beneficiaries
• Ensure that all of RMJʼs Policies and Procedures are adhered to at all times
• Attend internal and external training as and when required
• Participate in regular supervisions and team meetings
• Working with the Head of Campaigning to raise awareness or further research in relation to the issues our client group face
• Attend the office on a regular basis (hybrid working)
• Act as a positive ambassador for the Charity at all times
• Working with volunteers when necessary
• Undertake any other duties that may be reasonably required

Education/Qualifications:

IAA accredited. If IAA level 1, the candidate will be expected to initially work under supervision completing level 2 work and qualifying at level 2 within 6 months (training is provided and study leave is accommodated). Upon obtaining a higher level of accreditation, the candidateʼs salary will increase in line with RMJ pay scales.

Practising Solicitor with 1-year immigration experience.

IAAS level 2 caseworkers (non-solicitor) will be considered but if appointed must be prepared to work under supervision and qualify at IAA level 1 within 6 months (Training is provided and study leave is accommodated). Upon obtaining a higher level of IAA accreditation, the candidateʼs salary will increase in line with RMJ pay scales.

For further information and details about the application process, please refer to the recruitment pack. 

Please note that applicants must have the legal right to work in the UK, as visa sponsorship is not available for this role.

The Foundation for Jewish Heritage is seeking to engage an experienced Learning and Engagement Consultant to support their project Preserving Jewish Heritage, Promoting the Hidden Jewish Story in the year-long Development Phase of its project and for the first six months (of a five-year programme) of the Delivery Phase of the project. The Consultant will support and advise the Synagogues in this first pilot on activities/outreach and education, ultimately creating a framework for future use as a core part of this programme. The role will report to the Project Development Officer.  The Project Development Officer is currently being recruited and will be responsible for the set up and day to day running of the project.

The Foundation’s work to date has demonstrated a significant gap in provision for historic synagogues. There is a clear need for a more defined and comprehensive support function for the UK synagogues sector: one that offers a professional, accessible and user-friendly service; guides and empowers synagogue communities; helps ensure synagogue buildings are well maintained, resilient and future-proofed, including in response to the climate emergency; and supports synagogues to engage more effectively with wider society. This project aims to address that gap.

The Delivery Phase project is subject to a successful funding application to NLHF and there will be a break clause between the Development and Delivery Phases.

We are Living Streets, the UK charity for everyday walking.

We want to create a nation where walking is the natural choice for everyday, local journeys; free from congested roads and pollution, reducing the risk of preventable illnesses and social isolation. We want to achieve a better walking environment and to inspire people of all generations to walk and wheel more.

We’re looking for an organised and customer-focused Commercial Assistant to join our Development and Delivery department.

You will support Living Streets Services Ltd – our trading subsidiary and successful social enterprise – helping to deliver products and services including WOW – the walk to school challenge, Walk to School Week and Little Feet.

This is a varied role combining administration, customer service and sales support. You will process orders, respond to enquiries, maintain accurate records, and work with customers, suppliers and colleagues to resolve issues. Your work will help us provide excellent service, while contributing to the efficiency and financial success of our trading activity.

What you’ll do:

·Process customer orders accurately and coordinate fulfilment and invoicing.

·Respond to enquiries from schools, local authorities, project coordinators and other customers by telephone and email.

·Investigate and help resolve order, product and delivery issues.

·Maintain accurate sales, purchasing, stock and customer records.

·Monitor stock levels and support relationships with key suppliers.

·Prepare quotations and respond to sales enquiries.

·Support new and existing customer accounts and maintain database records.

·Assist schools using the WOW Travel Tracker platform and other digital products.

·Support the delivery of engagement and evaluation activities, including our annual design  competition.

·Help coordinate outreach events and tender submissions.

·Provide general administrative support, including taking minutes at quarterly board meetings.

What we’re looking for:

·Experience of providing administrative, customer-service or operational support.

·Experience of responding to enquiries by telephone and email.

·Experience of supporting sales activity, such as preparing quotations or processing orders.

·Strong organisational skills and the ability to manage competing priorities.

·Clear and professional written and verbal communication skills.

·Accuracy and close attention to detail.

·Confidence using CRM systems and Microsoft Office or equivalent workplace software.

·A practical approach to solving routine problems and knowing when to escalate an issue.

·The ability to work independently and collaboratively.

·A helpful, professional and customer-focused approach.

·A commitment to Living Streets’ purpose and to equity, diversity and inclusion.

Living Streets is committed to being an equal opportunities employer and welcomes applications from people of all backgrounds and experiences.

Closing date: 30/09/2026 (11:59 PM)

Interviews: 08/10/2026 – 09/10/2026

WHO WE ARE

University Hospitals Birmingham Charity consists of four hospital charities supporting some of the busiest hospitals in Birmingham – Queen Elizabeth Hospital Birmingham, Heartlands Hospital, Good Hope Hospital and Solihull Hospital.

Being in hospital can be really tough physically and emotionally. This is why our hospital charities do as much as they can to help patients and their families feel as supported as possible during their treatment.

Each hospital charity provides the added extras that are "over and above" what the NHS can fund as standard. This includes life-saving equipment, state-of-the-art facilities, training and research, as well as free accommodation and patient comforts.

Across UHB Charity we are currently raising funds for a Total Body PET CT Scanner as well as our Children's and Newborn Appeals and Home from Home accommodation for civilians and military personnel, to name just a few.

As a Legacy Administrator you will help us raise much needed funds that will make a real difference to our patients and their families.

JOB SUMMARY

This role is primarily based at Queen Elizabeth Hospital Birmingham, with the expectation of occasional travel to other hospital sites.

This post is within the Fundraising Team at University Hospitals Birmingham Charity, which is the official charity of Heartlands Hospital, Good Hope Hospital, Solihull Hospital and the Queen Elizabeth Hospital Birmingham.

This is a new role within the Charity Team. In this role, you will be a crucial part in ensuring that all legacies to the charity are administered in a timely and sensitive manner, maintaining and building great relationships with both internal and external stakeholders.

This role will involve occasional evening and weekend work at charity events and events organised by our supporters. 

PRINCIPAL DUTIES

• Work with the Senior Fundraising Officer responsible for Legacies to actively manage a varied caseload
• Handle a mixture of pecuniary, residuary and reversionary legacy cases
• Tailor your approach to each case depending on the circumstances, having a flexible approach whilst ensuring that all gifts are administered in a timely manner
• Work to optimise University Hospitals Birmingham Charity legacy income where appropriate
• Ensure that all bequests to UHB Charity are received and utilised, in accordance with UHB Charity policies
• Maintain your knowledge of current legislation
• Play an active role in the wider legacy team and promoting Gifts in Wills where necessary
• Working alongside the Stewardship Team, ensuring accurate data inputting and correspondence both written and verbal with supporters
• Managing and prioritising unpredictable and frequently interrupted busy workload.
• Working with and deliver clear objectives and key performance indicators.
•  Proactively contributing to the achievement of targets and the ongoing fundraising success of the Charity as a whole and to be a supportive, effective and collegiate team member.

COMMUNICATION

• Relaying accurate and timely information to the fundraising team, communications team, grants team and stewardship team. Communicating with donors and fundraisers.
• Dealing with enquiries from the general public, disseminating information and ensuring that the appropriate action is taken, whilst maintaining the Charity’s policies and procedures

ORGANISATIONAL RESPONSIBILITIES

• Maintaining Raiser's Edge donor management system. Accurate data inputting of donations, fundraising, thank you letters and general archiving, production and upkeep of databases. 

PROFESSIONAL RESPONSIBILITIES

• Ability to present oneself in a professional manner as a representative of the hospital and the charity.
•  To maintain confidentiality in all aspects of duty including fundraiser and donor data.
•  To assist in maintaining accurate records and to complete and return as requested statistical data.
• To maintain an accurate effective database, recording essential information and providing statistical data in accordance with guidelines and policy using Raiser's Edge, Microsoft Office, Word and Access.
• To represent the Charity in a variety of different contexts and to a variety of different audiences.
• To ensure that a positive image of the hospital and the Charity is projected at all times.
• To hold a flexible approach to working hours (the role will require the post holder to work evenings and weekends as necessary).
• To hold a flexible approach to work when asked to take on other fundraising or admin duties when the team needs to cover holidays, or at times of workload pressure. 
• To adopt a supportive and collegiate approach when working with the fundraising team and other colleagues within the hospital.

The Legacy Administrator will also carry out other projects and duties as directed by the Head of Fundraising, Director of Fundraising and Charity Chief Executive.

NOTES:

This is not intended to be an exhaustive list of responsibilities but more an outline framework against which the post holder will be given flexibility to define the detail. Any changes will be the subject of consultation with the post holder.

All employees must adhere to and perpetuate Charity Policies and Procedures relating to:

• Health and Safety
• No Smoking at Work
• Equal Opportunities in Employment, including responsibilities under the Disability Discrimination Act.

Your attention is drawn to the confidential nature of information collected within the NHS. The unauthorised use or disclosure of patient or other personal information is a dismissible offence and in the case of computerised information could result in a prosecution for an offence or action for civil damages under the Data Protection Act 1984.

Please note that employees are employed directly by the Charity and not the NHS.

Employees of the Charity are eligible to join a defined contribution pension scheme, to which the Charity will contribute 8% of an employee’s annual salary in addition to employee contributions.

Employees of the Charity are eligible for enhanced maternity and sickness pay.

Employees of the Charity receive 27 days holiday per year, plus Bank Holidays.

SKILLS/KNOWLEDGE and ABILITY

Essential

• Excellent written skills with first class spelling
• Use of Microsoft Office including Word, Excel, Access, Outlook, PowerPoint along with other software packages
• Ability to ensure accurate data inputting
• Ability to work independently and under pressure, prioritising work to meet deadlines
• Ability to deal with heavy, unpredictable workloads
• Ability to set up and maintain organisational systems
• Ability to work flexibly to meet the needs of the charity
• Problem solving
• Record keeping
• Non-judgemental attitude
• Accepts responsibility for own decisions
• Ability to represent the Charity at events and functions
• Good interpersonal skills and ability to
• influence people at all levels
• Understanding and respect for the importance of patient confidentiality
• GCSE English Language or equivalent
• GCSE Mathematics or equivalent

Desirable

• Educated to degree level or equivalent
• Qualification in community fundraising, corporate fundraising, communications, PR or marketing
• Membership of the Institute of Fundraising

EXPERIENCE

Essential

• Experience and understanding of charity legacy administration
• Ability to communicate clearly, assertively and compassionately with Executors, solicitors and bereaved family and friends
• High level of numeracy skills in order to approve complex Estate Accounts and tax calculations
• Experience of operating in a modern digital workplace, including using digital tools to work collaboratively and productively
• Experience of working on own initiative

Desirable

• Experience of working with donors and fundraisers
• Raiser's Edge donor database experience
• Experience of working and consulting with patients and/or the public 

ADDITIONAL INFORMATION

Essential

• A team player with a flexible approach
• Available to work out of hours if required.

Desirable

• Car driver with a clean licence

Are you looking to gain experience while working for a leading housing and homelessness charity?  

We are looking for someone to join the Rent Service Team as Assistant Rent Service Partner.

This busy team processes Housing Benefit payments from 55 local authorities in the UK for up to 4000 St Mungo’s residents; and collect over £45 million in rent and service charge plays a key role in the organisation to support clients to rebuild their lives. In this role you will:

• Provide administrative support to the Rent Service Team to facilitate early intervention of rent arrears overall.
• Be responsible for a caseload of up to 750 residents; working proactively to support clients in prevention of rent arrears within your designated caseload.
• Use your sound influencing skills in the recovery of former tenant rent arrears.
• Communicate effectively to provide high levels of customer service to internal and external stakeholders.

In this role you will be required to work for at least 2 days per week from our Central Office in Farringdon, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week, from home.

About you

We think these roles offer a great opportunity for proactive people looking to develop the skills required for future career progression. We encourage you to apply if you can provide excellent customer service and demonstrate the below:

• Some knowledge, and experience of tenancy management, income and arrears collection, or a willingness to develop these skills.
• An understanding of general benefit legislation and its effects on vulnerably housed people and people experiencing homelessness.
• The ability to work as part of a team with good communication skills to communicate effectively, both verbally and in writing with a variety of different people.
• Strong administration skills, attention to detail and the ability to use different IT packages including Microsoft Office.
• Good organisation and the ability to effectively prioritise your own time and workload.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

We may close this advert early and encourage early application if you are interested.  

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 28 September 2026

Interview and assessments on: 12 October 2026

Please note: This role is not eligible for visa sponsorship. Applicants must have existing and ongoing right to work in the UK for the duration of employment.

Successful candidates will be required to provide evidence of their right to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

We're looking for 3 compassionate and resilient Support Worker's to join our Young People service located in Islington. No experience or personal care required, just the right values.

£30,784.00 per annum, working 40 hours per week.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
• Free DBS

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The Islington Young People's Assessment Centre is a 24-hour staffed supported housing service that provides accommodation and support for young people leaving care, unaccompanied asylum-seeking children, young people experiencing homelessness, and those at risk of homelessness.

As a Support Worker, you will play a vital role in creating a safe, supportive and welcoming environment throughout the day, ensuring young people feel secure, respected and supported. You will help maintain the smooth running of the service, respond to welfare needs, and work collaboratively with the wider team to support young people to achieve positive outcomes and move towards greater independence.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• Build positive, professional and trusting relationships with young people.
• Provide emotional and practical support throughout the night.
• Ensure the safety and wellbeing of young people and the service environment.
• Carry out regular welfare and health and safety checks in accordance with service procedures.
• Respond appropriately to incidents, emergencies and safeguarding concerns.

About you:

• Is passionate about supporting young people to achieve their goals and aspirations.
• Understands the challenges faced by care leavers, young people experiencing homelessness and unaccompanied asylum-seeking children.

What you'll bring:

Essential

• Experience supporting young people, vulnerable adults or individuals with support needs, either in a professional or voluntary capacity.
• Ability to build positive relationships and maintain professional boundaries.
• Good written and verbal communication skills.
• Ability to work waking night shifts and respond effectively to emergencies.

Desirable

• Experience working within supported housing, homelessness, mental health, care leaver or young people's services.
• Knowledge of safeguarding, trauma-informed practice and risk management.
• NVQ Level 2/3 in Health & Social Care or equivalent qualification.

About us:

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.