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Help Musicians, London (Hybrid)
Circa £30,000 per year (dependent on candidate experience) plus 10% pension, health care cash plan and a range of other great benefits including hybrid working
We have an exciting opportunity for a Service Delivery Officer: Wellbeing to join our Wellbeing team, based in London.
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London, Greater London (Hybrid)
Circa £30,000 per year (dependent on candidate experience) plus 10% pension, health care cash plan and a range of other great benefits including hybrid working
Full-time
Permanent
Job description

As Service Delivery Officer: Wellbeing, you will play a key role in supporting working and retired musicians facing health, wellbeing, or financial difficulties. You will deliver structured, person-centred casework, helping musicians navigate complex situations and access the most appropriate support aligned to their individual goals.

The role focusses on understanding each musician’s circumstances, carrying out needs and outcomes assessments, and coordinating tailored packages of support. This includes managing wellbeing grants, facilitating referrals and signposting to specialist providers where required. 

Working within the charity’s eligibility and case management guidelines, you will contribute to ensuring that Help Musicians’ resources are used responsibly, consistently and with maximum impact.

You will also collaborate closely with internal teams and external partners, helping musicians access the full range of preventative and responsive support available.

Reporting to the Senior officer: Wellbeing (Working and Retired), this role also contributes to maintaining a safe working environment and supporting safeguarding practices. On occasion the role may be required to assist with higher-volume service delivery tasks alongside other teams in the department during periods of demand.

About you

You will bring experience of delivering structured casework or support within a relevant setting such as health, social care, or the charity sector. You are comfortable dealing with sensitive situations in an empathetic manner, and are skilled at building trust-based, professional relationships.

You are highly organised, able to manage competing priorities, and confident maintaining accurate records and documentation. You are comfortable making decisions within defined guidelines, including communicating difficult outcomes with clarity and empathy.

Our work has a direct impact on the lives of thousands of people every year. If you are passionate about creating a world where musicians can thrive, then this could be the place for you.

About us

At Help Musicians and Music Minds Matter, music is our passion and its people are our purpose.

Musicians give us so much, but what they do often means bearing their hearts and fighting for chances in a sea of challenges. Help Musicians understands and supports music creators, enabling them to navigate unsteady income, make the most of career opportunities and find a helping hand when things go wrong. We’re there for musicians so music can be there for us.

Organisation
Help Musicians View profile Organisation type Registered Charity Company size 51 - 100
Posted on: 27 February 2026
Closing date: 16 March 2026 at 09:00
Tags: Music, Wellbeing, Social / Support Work

The client requests no contact from agencies or media sales.