Entry level and Full-time jobs

As our Fundraising Officer (Corporate) you will be a key member of the income generation team for Winchester Hospice Fundraising Charity, joining at an exciting time following significant growth in revenue generation. You'll be driving our corporate fundraising efforts, delivering our ambitious plans and meeting financial targets.

You will lead innovative fundraising campaigns, foster and manage corporate relationships and ensure exceptional supporter experiences. Your role will encompass corporate campaigning and working with local and regional businesses to maximise support and donations to the charity.

In this role you will collaborate with the wider team to ensure a unified and effective approach to fundraising to ensure that the charity is financially sustainable and widely recognised by local organisations. You will support the promotion and delivery of significant events, provide excellent stewardship and enhance supporter journeys. Your proactive, can-do attitude and dedication will play a crucial role in achieving substantial revenue growth and driving the success of our strategic initiatives.

Join BookTrust, the UK’s largest children’s reading charity, and help change children’s lives through reading. For more than 100 years, we’ve been inspiring a love of books and reading, reaching millions of children every year, particularly those from low-income families and vulnerable backgrounds.

We are looking for a Senior Individual Giving Officer to deliver innovative, insight-led fundraising campaigns that grow supporter engagement and maximise income. Working as part of a supportive, ambitious and collaborative team, you’ll gain experience across the full Individual Giving programme while helping bring the joy and benefits of reading to children across the UK.

This is an exciting opportunity for a creative and data-driven fundraiser who enjoys managing campaigns end-to-end and is passionate about delivering an excellent supporter experience. You’ll help shape and deliver multi-channel campaigns, test new ideas and fundraising products, and use insight to drive performance and long-term supporter relationships.

The role can be based in either our London office in Farringdon or our Leeds head office, with a minimum of eight office days per month.

Fundraising at BookTrust

As a charity, fundraising is central to BookTrust’s mission, enabling us to bring our work to life and reach more children through a diverse portfolio of income generation, including mixed models of trading and philanthropy.

You will join a friendly, supportive, and ambitious fundraising team working together to generate sustainable income that supports our mission through the funding of programmes and projects and ensures excellent stewardship of our donors. As part of our new strategy, we aim to grow our income significantly over the next five years. With current annual income of £12.4m and a strong base of long-term committed funding, we are well positioned to expand our work. As we expand our work and reach more children and families, developing new income streams is a key organisational priority. The Individual Giving function within the Fundraising team, where this role sits, has been tasked with growing income to £2 million by 2030. We will do this by improving our supporter experience and engagement, employing a test-and-learn strategy across a range of campaigns and being data-led in everything that we do. 

Job Purpose

The Senior Individual Giving Officer plays a central role delivering the campaigns and plans that will achieve the Individual Giving programme income targets. The post holder, working closely with colleagues across BookTrust, will manage existing and test new Individual Giving campaigns and develop and test new fundraising products in order to generate income from new and existing supporters.

This is an exciting time to join BookTrust as we invest in growing our Individual Giving programme and develop new ways for supporters to help children discover the life-changing benefits of reading.

Key Responsibilities: 

Programmes and projects

• Manage acquisition and retention campaigns including testing new audiences and channels.
• Deliver effective supporter journeys to ensure the highest possible standards of donor experience. 
• End-to-end campaign management across the fundraising mix including legacies, mid value and in memory. 
• Support the testing and development of new community and events fundraising opportunities. 
• Work closely with and support the Individual Giving Lead to ensure all activity is delivered on time and to budget, contributing to annual income targets. 

 
Relationships

• Work collaboratively with colleagues across marketing, digital, comms and across the organisation. Work closely with Supporter Services and CRM colleagues to ensure best experience for our supporters
• Work effectively with external suppliers and agencies, maintaining strong working relationships. 

Budgeting, analysis and reporting

• Monitor and control income and expenditure against targets outlined in annual plans.
• Feed into quarterly forecasting and annual budget setting processes.
• Closely monitor campaign results, provide updates on performance and produce post-campaign analysis reports.
• Make recommendations to improve the performance of future campaigns based on evidence and data.
• Contribute to CRM development and update existing reporting mechanisms.

Other

• Keep up to date with innovation and changes in the sector and external environment.
• Undertake other duties as required that are commensurate with this role.

Team: Branch Support Unit 

Location:Chelwood Gate, East Sussex (Hybrid working) 

Work pattern: 33 hours per week, Monday to Friday (very occasional weekend working may be required) 

Salary: Up to £26,828.94 per annum 

Contract: Fixed-term contract until the end of December 2026 

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. 

Will you join us and make life better for cats? 

Responsibilities of our Branch Support Unit Advisor: 

• Deliver proactive operational and administrative support to Volunteer Teams, Centres, and regional Operations staff, managing communications, enquiries, and departmental processes 

• Coordinate and support volunteer engagement activities, including recruitment drives, events, and with charity policies, while facilitating cat relocations and centre visits 

• Lead on organising meetings and events, sourcing cost-effective venues, managing logistics, and supporting project implementation across regional teams 

About the Branch Support Unit team: 

• We sit within the Central Operations team 

• Our day-to-day work includes; maintaining branch information on the database; arranging events lottery licenses, PetPlan, cat relocations, NCC visits and processing Annual Returns; supporting Operations staff with projects and collating and dispatching mail outs to Volunteer Teams and centres 

• We currently have a team of 8 AND ONE TEAM LEADER 

What we’re looking for in our Branch Support Unit Advisor: 

•  Administration experience preferably within an office environment 

• A customer service background with experience interacting with members of the public 

• Proven ability to multi-task and work on own initiative, accurately and under pressur 

• A confident communicator, particularly using the telephone 

• Strong Microsoft Office knowledge including Word and Excel 

• A full UK driving licence and access to a vehicle is preferred 

• Able to travel away from home with some overnights 

What we can offer you: 

• range of health benefits 

• 26 days’ annual leave plus bank holidays, increasing with length of service 

• Salary Finance, which empowers you to take control of your financial wellbeing 

• and much more, which you can learn about

Interested? Here’s how to apply: 

Application closing date: 21st May 2026 

Virtual interview date: 4th & 5th June 2026 

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to. 

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.You may be just the right candidate.

If successful, your recruitment journey will include: 

1. Anonymised application form 

2. Virtual interview & Task via Microsoft Teams 

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes. 

Please emailif you require any adjustments to be made for you to complete your application or to participate in the recruitment journey 

The Hepatitis C Trust runs national projects where peers draw on their lived experience of drug use and hepatitis C to support others. We are now recruiting for a role to join our Bristol & Severn team for a fixed term of 6 months.

As part of an experienced team, this role will promote hepatitis C awareness, blood borne virus testing and referral to treatment, for people living with hepatitis C. The role will support volunteer peers and increase the project’s reach to underserved communities. You’ll be providing vital harm reduction interventions including needle, syringe and naloxone provision across Bristol & Severn.

We value creativity, innovation, and compassion. We encourage applications from people with lived experience. Full support, coaching and training will be given.

Engagement Partner Scotland 

Job Description and Person Specification

Reporting to: Area Manager 

Direct reports: None 

Location of work: Scotland – Glasgow/Edinburgh or surrounding area. This post holder will be based at home and will deliver a hybrid model of engagement, combining in-person visits to schools and other establishments within an allocated local area with remote engagement.  

The role will require regular local travel, including some early morning breakfast visits, and irregular travel throughout the UK with minimal overnight stays. A full driver’s licence and use of a vehicle is required. 

Contract type: Term time only 

Contract Length: Permanent

Salary:  £31,500 (this will be pro rata to the working pattern)

Job Purpose 

Magic Breakfast’s mission is to end child morning hunger in the UK now and for good. The Engagement Partner – Hybrid will be responsible for delivering both face to face and remote engagement with schools, teachers, children and young people, and their wider communities within an allocated area. The role will support schools with the setup, rollout and continuous improvement of breakfast provision, and engage with school communities to educate on the importance of breakfast on learning, enabling increased uptake in a barrier and stigma free way by optimising provision and encouraging reach.

KEY RESPONSIBILITIES  

• To develop strong relationships with supported schools in the allocated area, enabling, preserving, embedding, enhancing and extending stigma- and barrier-free breakfast provision through a combination of in person and remote engagement.

• To educate and engage the wider school community, including teachers, parents and children and young people, on the importance of breakfast and the implications of hunger as a barrier to learning through assemblies, staff meetings, online support, virtual and in-person events, and regional events throughout the academic year.

• To support the recruitment of new schools by launching new breakfast provisions through a hybrid delivery model, adapting to the requirements of each school and the needs of children and young people, and advising on best practice.

• To support supporter visits, volunteering activity, funder engagement and any related requirements, both in person and remotely.

• To support any media requests as directed through the Policy & Engagement team.

WHAT WE OFFER

At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to thrive.

Please see our job pack below

Please see our webiste for more infromation on Magic Breakfast

APPLICATION PROCCESS

Should you wish to discuss the role before applying please email our People and Culture Team, HR @ magicbreakfast. com

Shortlisting: 26th & 27th May 

Interview 1: Tuesday 2nd and Wednesday 3rd June 

Interview 2: Tuesday 9th and Wednesday 10th June

We reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Three Hands Insight is a small, purpose-driven social insight agency. We help businesses to understand the real-life barriers their customers face, so they can create products and services that work better for everyone.

Our new Project Coordinator will play an essential role in our biggest research and insight projects. Suited to someone with an interest in social impact, societal trends and the world of research and insight-gathering, our new recruit will work with charities and lived experts to help us deliver projects for some of the UK's biggest businesses.

Our clients include NatWest Group, Virgin Money, Lloyds Banking Group, HSBC, Experian, Nationwide Building Society, Royal London Group, British Gas and Scottish Power. 

Please see the attached job description for more information on Three Hands Insight, the areas of responsibility for the role and the skills and interests were are looking for...

The Role

This is a fantastic opportunity to grow or begin your fundraising career in a role that offers real variety, responsibility and room to grow. Sitting across both Mass Engagement and Development teams, you will play an important part in helping Reprieve build strong supporter relationships, deliver excellent fundraising activity and grow the income that powers our work.

You will support a wide range of activity, from supporter care and digital communications to events, donor stewardship, trusts and foundations, and fundraising administration. Whether you are responding to supporters, helping shape engaging content, supporting high-level events or keeping key systems and processes running smoothly, you will be contributing to work that has a direct impact on Reprieve’s mission.

This is an ideal role for someone at the start of their fundraising career who brings enthusiasm, energy and a genuine passion for human rights. You do not need to have done everything before; what matters most is that you are organised, proactive and people-focussed. In return, you will gain broad hands-on experience, learn from experienced colleagues and develop a strong foundation across multiple areas of fundraising.

If you are looking for a role where you can build your skills, bring fresh ideas and make a meaningful contribution, this is a brilliant opportunity to do just that.

About Reprieve

Reprieve is a leading international human rights organisation working to end the death penalty and abuses committed under the banner of national security. Founded in 1999, our mission remains critically relevant as governments worldwide increasingly adopt authoritarian tactics, expanding executive power at the expense of civil liberties.

You can best judge a society by how it treats prisoners, criminal defendants, and the far-flung targets of an ever-changing counter-terror policy. To us, the rule of law means little if we selectively apply it to people we agree with. It is for all of us. Liberty is always eroded at the margins.

Reprieve’s staff is made up of courageous and committed human rights defenders. We provide vital legal and investigative support to those facing execution and victims of rendition, torture, arbitrary detention, extrajudicial killing, and citizenship stripping. Our work spans multiple jurisdictions, challenging states' most egregious human rights violations through strategic litigation, investigations, and advocacy.

We support cases in courts worldwide while building the legal and political momentum necessary to consign these practices to history.

Based in London with Fellows and partners globally, Reprieve operates at the intersection of law, policy, and human rights, working alongside governments, senior legal practitioners, and civil society to advance systemic change.

We collaborate closely with our independent partner organization Reprieve US.

Terms

The role is a full-time (five days per week) on a fixed-term contract to 31 December 2026. The annual salary is £32,696 per annum less any required deductions for income tax and national insurance.

This role is based in Reprieve’s London office. Reprieve operates a hybrid working model and we require staff to work 40% of their working hours from the London office and the rest of the week from home. Applicants must have the current right to work in the UK for the duration of the contract, which will be checked prior to interview.

Further information and how to apply

Please visit our website for the complete job description, including more information about the role and the person specification. To apply for this role please follow the link on our website to download and complete an application form. Please note that CVs, cover letters and other documents cannot be accepted for this role. The deadline for applications is 11.59pm on 31 May 2026.

The on‑site technical support administrator at Girlguiding plays a central role in keeping staff connected, supported, and confident in their technology. This position combines hands‑on technical support with essential administrative coordination, making it ideal for someone who enjoys problem‑solving, helping others, and keeping systems running smoothly.

You’ll manage communication tools such as phone systems, mobile devices, and business collaboration platforms, while maintaining clear and helpful IT knowledge resources for staff. The role includes routine checks of meeting‑room equipment, overseeing printers and peripherals, and supporting the starters–leavers–movers process to ensure colleagues have the right access from day one. You’ll also help track security issues, coordinate penetration testing, and promote good IT security practices across the organisation. Regular liaison with our managed service provider and occasional visits to our Trading site are part of the rhythm of the job.

You will have strong customer service, clear communication, and the ability to support users with varying levels of IT confidence. This role reflects that blend: you’ll be approachable, patient, organised, and attentive to detail, with a solid grounding in Windows, Microsoft 365, and IT security principles.

Please note that this role is based full-time on-site at our London office.

About Girlguiding

Girlguiding is the UK’s largest youth organisation dedicated completely to girls. We’re over 300,000 Rainbows, Brownies, Guides and Rangers, who come together to laugh, learn, explore and have adventures, in communities across the UK and virtually. We're almost 80,000 volunteers who make guiding happen by giving time, talent and enthusiasm. Girls can do anything. We’re a powerful collective voice – with girls, led by girls – changing the world for the better.

Girlguiding values the differences that a diverse workforce brings and is committed to inclusivity, and to employing and supporting a diverse workforce. We are proud to work with a number of organisations who support us to create and maintain a culture that celebrates diversity and champions inclusion in the workplace. We welcome applicants from all backgrounds.

We’re committed though to supporting our staff to achieve a good work-life balance and offer flexible working options wherever we reasonably can. All staff are required to carry out our online health and safety training and complete a DSE risk assessment to ensure we can provide the support you require. 

We strive to ensure our recruitment processes are accessible to everyone. If you would like to receive any information in a different way or would like support in helping you to apply, please get in touch with  us. 

Location:MSSC National Support Centre, 200b Lambeth Road, London SE1 7JY

Contract: 35 hours per week

Salary: £27,300 gross per annum

Closing Date: Monday 25 May 2026

Interviews: Assessment Day at MSSC NSC on Monday 1 June 2026

Are you passionate about supporting volunteers and looking for a new opportunity?

The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.

We are currently looking for a Volunteer Support Officer with proven administrative and IT skills to join our busy Volunteer Support team based at our National Support Centre.

This role plays a vital part in supporting the smooth and safe onboarding of adult volunteers within Sea Cadets. As a key member of the Volunteer Support Team, you will ensure that all administrative processes are completed. You will act as a first point of contact for volunteer enquiries, maintain high quality records throughout volunteers’ membership, maintaining MSSC’s commitment to safer recruitment and compliance.

Responsibilities

• Support the processing of adult volunteer applications to join Sea Cadets, ensuring all personnel records are accurately updated on the CRM system.
• Review and approve volunteer references in line with MSSC’s Safer Recruitment Policy.
• Administer the enhanced disclosure process, acting as an MSSC counter-signatory.
• Process grants and claims relating to volunteer uniform allowances.
• Review and submit applications for UKSV Security Clearances and MOD 90 ID Cards.
• Respond to all Volunteer Support enquiries received by MSSC via email, post, and phone.

Requirements

• Experience working in a customer‑focused role, handling a wide range of enquiries by phone and email, including challenging conversations.
• Excellent IT proficiency, particularly in Microsoft Excel and Outlook.
• Experience using data protection procedures and handling confidential information appropriately.
• Experience organising own workload and managing deadlines effectively.

Desirable

• Experience of database inputting, record maintenance, and data management.
• Experience working with volunteers.

Benefits

• 25 days annual leave per annum increasing with length of service
• Hybrid working for many roles
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo pre-employment checks.

This varied role requires a proactive self-starter who can work effectively at pace with internal teams and independently with our partners. Responsibilities include project management of selected campaigns, e-newsletter delivery, managing the design of internal reports, supporting the social media strategy and managing inbound media enquiries as well as ad hoc support for other members of the marketing team.

Overview of Role

This role will sit within the Marketing team, reporting to the Head of Campaigns, and will work collaboratively with all other departments. Core responsibilities of the role will be:

Campaign Delivery

Working with the Head of Campaigns and Director of Marketing, be responsible for selected marketing campaigns to parents, including overall project management, cross-departmental briefings, development of messaging/creative approach, creation of comms plan, management of budget and delivery of all elements

· Manage PR activity to support key campaigns including media bookings and briefing spokespeople

· Develop and create social media content as required for campaigns and on an ad hoc basis

· Monitor KPIs during campaigns and deliver robust post campaign analysis.

Partner Relationship Management

To own Internet Matters’ relationship with selected partners including regular meetings, status updates and reporting, with the ability to engage at a senior level

· To project manage delivery of defined scopes of work across the organisation

· Working with the Head of Campaigns and Partner Relations, be responsible for the planning and delivery of co-branded marketing campaigns

· To understand each partner’s areas of interest and identify opportunities for additional activation opportunities

Press Office

· To manage incoming requests from media outlets, selecting suitable opportunities, identifying/briefing spokespeople, and recording/evaluating coverage

· Creating monthly reporting on coverage achieved, using Onclusive tracking platform

Other responsibilities

· Offer support across the wider Marketing Team as required to ensure we deliver on our priorities

· Curation of parent-facing newsletters including copywriting and newsletter build using DotDigital

· Management of regular communications to Partners including newsletters and content briefings

· Managing production of Internet Matters reports including briefing, image selection, fit with brand guidelines, accuracy of content and proof reading

Salary circa £40,000 DOE.

Divisions Committee Administrator
£26,869 - £29,182 pa, plus excellent benefits
Aldgate, London (including flexible working)

The Royal College of Psychiatrists is looking to appoint an efficient and driven individual to support our Divisions’ executive committees.

Taking your own initiative will come as second nature and you will enjoy working as part of team to ensure that meetings and other member engagement activities run as smoothly as possible.

You will have a proven record of working in an administrative support role, of supporting committees and will be able to demonstrate that they can deliver a high level of customer service.

You will have strong interpersonal skills as well as experience of using electronic databases and CMS. Flexibility and self-reliance are essential.

We also have a vacancy for a Divisions Committee Administrator in our Birmingham office. Please indicate which location you are applying for.

The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves. 

We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit.  We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

We will provide appropriate reasonable adjustments for candidates who may have a disability.

We only recruit the best and in return for your commitment, the College offers an attractive salary and benefits.

We operate a hybrid working model of on-site and working from home/remote, which helps to ensure a flexible work-life balance.

We welcome applications from all sections of the Community.

The Royal College of Psychiatrists is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 20,000 members and engages with government and the media as the leading voice of the UK’s mental health services. The College is a values-based organisation and was named Charity of the Year in the European Diversity Awards.

Closing date: 21 May 2026.
Interviews: 11 June 2026.

Divisions Committee Administrator
£25,590 - £27,793 pa, plus excellent benefits
Birmingham (including flexible working)

The Royal College of Psychiatrists is looking to appoint an efficient and driven individual to support our Divisions’ executive committees.

Taking your own initiative will come as second nature and you will enjoy working as part of team to ensure that meetings and other member engagement activities run as smoothly as possible.

You will have a proven record of working in an administrative support role, of supporting committees and will be able to demonstrate that they can deliver a high level of customer service.

You will have strong interpersonal skills as well as experience of using electronic databases and CMS. Flexibility and self-reliance are essential.

We also have a vacancy for a Divisions Committee Administrator in our London office. Please indicate which location you are applying for.

The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves. 

We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit.  We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

We will provide appropriate reasonable adjustments for candidates who may have a disability.

We only recruit the best and in return for your commitment, the College offers an attractive salary and benefits.

We operate a hybrid working model of on-site and working from home/remote, which helps to ensure a flexible work-life balance.

We welcome applications from all sections of the Community.

The Royal College of Psychiatrists is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 20,000 members and engages with government and the media as the leading voice of the UK’s mental health services. The College is a values-based organisation and was named Charity of the Year in the European Diversity Awards.

Closing date: 21 May 2026.
Interviews: 9 June 2026.

This role will play an important role in the successful planning and delivery of UUKi’s events, supporting activity in logistics, content, sponsorship, marketing and administration. The events will include in-person international conferences with over 300 delegates and high-profile speakers, to webinars and small roundtables.

The Events Assistant role requires strong organisational abilities, together with excellent customer service and an attention to detail.  Previous events and/or administrative experience would be advantageous, but more importantly you must have a willingness to learn and a proactive and flexible approach.  This is a fast-moving environment with several projects on the go at the same time.

Knowledge of Excel, Canva and Microsoft Outlook would be desirable, alongside a willingness to learn online platforms used for registration and marketing.

Please note that the Events Assistant role will involve occasional unsociable hours in the run-up to and on the day of events.

Interviews will take place on Wednesday 27 May 2026.

To be considered for this opportunity, please submit a CV, accompanied by a covering letter no longer than two sides of A4, describing how you meet the criteria listed in the person specification of the recruitment pack.

Make a Real Difference as a General Adviser at Citizens Advice Doncaster

Are you passionate about helping people navigate life’s challenges and create positive change in your community?
Join Citizens Advice Doncaster as a General Adviser and play a vital role in empowering local residents with trusted, practical advice when they need it most.

This is more than a job, it’s an opportunity to change lives every day. You’ll work across our welcoming offices and dynamic community outreach locations, supporting people to overcome financial, social and practical difficulties with confidence and dignity.

If you thrive in a fast‑paced, people‑centred environment, care deeply about fairness and equality, and enjoy finding solutions, this could be the perfect role for you.

What You’ll Be Doing

As a General Adviser, you will deliver high‑quality, impartial advice through face‑to‑face appointments, telephone, email and web chat, supporting clients at every stage of their journey.

You will:

• Help clients understand their rights and options across a wide range of issues, including benefits, debt, housing, employment and consumer matters
• Deliver Financial Capability and Income Maximisation advice, helping clients improve financial resilience
• Guide clients through the benefits system and application processes, ensuring no one misses out on support they’re entitled to
• Carry out detailed client assessments to identify priorities and agree practical next steps
• Actively empower people to take control of their situation — and advocate on their behalf where needed
• Negotiate, draft letters, calculate entitlements and liaise with third parties to achieve the best outcomes
• Deliver outreach services across Doncaster, reaching communities who need us most
• Maintain accurate, high‑quality case records in line with Advice Quality Standards
• Work collaboratively with colleagues, partners and stakeholders to deliver a seamless client experience

Research & Campaigns – Turning Individual Stories into Systemic Change

You’ll also contribute to our research and campaigns work, helping ensure local and national decision‑makers hear the real experiences of our clients by:

• Supplying anonymised client data and insights
• Supporting reports and statistical returns
• Highlighting emerging local and national issues
• Helping us reach the widest possible range of people across Doncaster

What We’re Looking For

We’re looking for someone who is:

• Experienced in providing high‑quality advice and client support
• Confident explaining complex information clearly and compassionately
• An excellent communicator, with strong verbal, written, negotiation and representation skills
• Organised, resilient and able to manage a demanding caseload while meeting targets
• Comfortable using IT systems, databases and spreadsheets
• A strong team player who values collaboration and shared success
• Passionate about the aims, values and equality principles of Citizens Advice
• Adaptable, proactive and motivated in a changing environment
• Knowledgeable about welfare rights and benefits (or keen to deepen your expertise)

Why Join Citizens Advice Doncaster?

• Make a visible, meaningful impact in your local community
• Work for a trusted organisation with strong values and purpose
• Be part of a supportive, experienced and mission‑driven team
• Enjoy varied work across offices and outreach locations
• Build valuable skills in advice, advocacy and community engagement

Please note: In accordance with Citizens Advice national policy, the successful candidate will be subject to a DBS check.