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Duty Caseworker

Bexley, Greater London (On-site)
Unqualified £27,582.75 – £29,174.06 Per annum, pro-rated to £13,791.38 - £14,586.53
Part-time (18.75 Hours Per Week)
Job description


Location: Bexley              

Salary: Unqualified £27,582.75 – £29,174.06 Per annum, pro-rated to £13,791.38 - £14,586.53 based on working 18.75 hours per week.

Qualified (with an accredited VAWG /domestic abuse qualification) £29,174.06 – £31,826.25 Per annum, pro-rated to £14,586.53 - £15,913.13 based on working 18.75 hours per week.

(Candidates will usually be appointed at the bottom of the relevant scale.)

Hours: 18.75 hours per week

Contract: Permanent

Closing Date:  14th June 2024 at 12 noon

Virtual Interview Date: 21st June 2024


Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as Duty Worker at Solace Women's Aid.

We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

individuals to join our services and help us make a difference.

About the Service

The Bexley Solace Advocacy and Support Service (SASS) is a team made up of specialist IDVAs. We work with all levels of risk and work closely with our partner agencies to ensure victims/survivors of domestic abuse receive a good standard of service.

About the Role

The Duty Worker acts as the first point of contact for service users and professionals accessing the Bexley SASS service. As the Duty Worker you will be responsible for processing new referrals, undertaking assessments with survivors of abuse and providing ongoing support to a small caseload of standard to medium risk survivors.

About You

The ideal candidate would have demonstrable experience of working with those affected by domestic and/or sexual violence and experience of managing risk and following case management procedures to meet the needs of a diverse and vulnerable client group.

You will have some knowledge of housing, welfare and policy relating to domestic/sexual violence, as well as excellent administrative and time management skills; including multi-tasking and using excel.

You will also have the ability to effectively manage a caseload.

You will have a good understanding of the causes and dynamics of domestic and sexual abuse, including its impact on victims/survivors,. A flexible approach to your work and a commitment to the values of Solace Women’s Aid is essential.

We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important. If you wish to learn more about the role or if you are unsure about whether to apply, we encourage you to contact our recruitment team. 

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

  • Flexible working
  • Focus on learning and development (internal career progression and training)
  • Generous holiday entitlement
  • Employer pension contribution
  • Family-friendly leave and enhanced maternity pay
  • Access to Inclusion Networks
  • Daily clinical debriefing
  • Employee Assistance Programme providing free 24/7 support and advice
  • Employee Benefits Platform offering staff discounts, benefits and savings
  • Flow & Restore yoga classes
  • Meditation sessions
  • Cycle to Work Scheme

How to apply

Please submit your CV and Supporting Statement through the recruitment portal. When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

  • Values, Behaviours & Competencies
  • Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work. If you require any support to apply for this role, please email us.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

Posted by
Solace Womens Aid View profile Company size Size: 6 - 10
Posted on: 30 May 2024
Closed date: 14 June 2024 at 12:00
Job ref: S537
Tags: Advice, Information, Advocacy, Social Work